I Vape Great レビュー 505

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2025年9月16日

Hello Simon,

Thank you for your feedback! We’re thrilled to hear you’re enjoying the device, especially its long battery life and efficient juice usage. Your support means a lot to us!

Best regards,
IVG

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2025年9月16日

Hello,

Thank you so much for your kind words and for sharing your experience! We’re glad we could resolve the issue with your refill and that you’re happy with our service. Your continued support means a lot to us, and we look forward to serving you with many more orders in the future.

Kindest regards,
IVG

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2025年9月1日

Hi Andrea,

Thank you so much for your wonderful feedback! We’re delighted to hear that our team could resolve things quickly for you and that you had such a positive experience. We’ll be sure to pass your kind words on to Lucia – she’ll be thrilled to know she made a difference.

We truly appreciate your support and look forward to keeping you stocked up with your refills.

Best regards,
The IVG Team

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2025年8月28日

Hi Carly-Jayne,

Thank you so much for your kind words! 🌟 We’re delighted to hear that Lucia was able to assist you promptly and professionally. We’ll be sure to share your feedback with her—it will mean a lot. We’re thrilled you had such a brilliant experience with us!

Kind regards,
IVG Team

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2025年8月26日

Hi Shane,

Thank you so much for your kind words! We truly appreciate your support and feedback—it means a lot to us.

Kind regards,
IVG

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2025年8月12日

Hello Bruce,

Thanks for your feedback. Our IVG 2400 4-in-1 is a reusable device. The older IVG 2400 disposable you might have seen before isn’t sold in the UK anymore, in line with regulations.

If you’d like to know more about how the reusable version works, or have any questions our team would be happy to help — just get in touch at customercare@ivapegreat.com.

Kind regards,
- IVG Team

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2025年8月6日

Hello Bernard,

Thank you so much for your kind words! We're thrilled to hear that you've consistently had a great experience with our products and service. Your support means a lot to us, and we look forward to continuing to provide you with the high quality you expect.

Kindest regards,
Team IVG

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2025年8月4日

Hi Tania,

Thank you so much for your kind words and for sharing your experience! We're sorry to hear you received a faulty batch, but we're thrilled Melanie was able to resolve it quickly and efficiently.

Congratulations on your 6-month smoke-free milestone—what an amazing achievement after 48 years! We're honoured to be part of that journey and are so glad our flavours and products have helped make the switch easier for you.

Thank you again for your trust and support 💙
—Team IVG

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2025年7月18日

Hi Susan,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the IVG Pro and our flavours.

It’s great to know that our prompt shipping and customer service are meeting your expectations.

We’re always striving to deliver the best experience, so your feedback means a lot.

If there’s ever anything else we can do for you, just let us know! ☺️

Best regards,
Melanie
IVG Customer Care Team

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2025年7月10日

Hello Deanne,

Thank you for taking the time to leave your feedback, and we're really sorry to hear about your experience with the IVG Pro.

We're glad to hear you enjoyed the flavour and ease of use, but we completely understand your frustration regarding the puff count. Our devices are rated for up to 10,000 puffs, but usage can vary significantly based on puff duration, frequency, and inhale strength. That said, getting only around 1,600 puffs is far below expectations, and we’d like to look into this further.

If you're happy to share your order number with us, we’d be more than happy to investigate and offer a resolution. Your experience matters to us, and we never want any customer to feel let down. Please reach out to us at customercare@ivapegreat.com.

We appreciate your honesty and hope to restore your confidence in IVG.

Best regards,
Melanie
IVG Customer Care Team

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2025年7月10日

Hello,
Thank you so much for your incredible review! 😊

We're absolutely thrilled to hear how happy you are with your experience—and it means the world to know that our flavours have stood out to you after 12 years of vaping! We're glad you found us and are enjoying the convenience, speedy delivery, and of course, the flavour range we’re so proud of.

Thank you again for your continued support and kind words! 🙌

Best wishes,
The IVG Team

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2025年7月8日

Hello Matt,

Thank you so much for your kind review! 🌟 We're really pleased to hear that Melanie was able to help and that everything was sorted quickly for you.

We’re sorry you had issues to begin with, but so glad we could turn it around and provide the service you deserve. If you ever need anything else, we're always here to help!

Thanks again for your support — it means a lot to us. 😊

— The IVG Team

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2025年7月8日

Hello Vicky,

We're really sorry to hear about your experience — this clearly isn’t the level of service we aim to provide. We understand how frustrating it must have been dealing with device issues, the confusion around your refund, and receiving a different flavour than what you requested.

We appreciate you bringing this to our attention, and we’d like the chance to make things right. If you're willing, please reach out to our customer care team at customercare@ivapegreat.com with your order number, and we’ll look into this as a priority.

Thank you again for your feedback — it helps us improve.

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2025年7月8日

Hello Kate,

We’re really sorry to hear how disappointed you’ve been with the recent changes — we understand how frustrating it is when a favourite product no longer feels the same.

The switch to the “Intense” range was based on customer feedback and demand for stronger flavours, but we know it doesn’t suit everyone’s taste. Your comments — and those from others — are being heard, and we’re reviewing our product mix closely.

We truly appreciate your past support, and we're sorry to have lost your trust. If you’d be open to sharing which flavour you were using, we’d be happy to see if there are alternatives that match the original profile more closely. Please email us at customercare@ivapegreat.com.

Thanks again for the honest feedback.

Kind regards,
The IVG Team

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2025年7月8日

Hello Vera,

Thank you so much for the fantastic feedback! We're thrilled to hear your order arrived so quickly and that you're enjoying your first IVG Pro — welcome to the IVG family!

We really appreciate your support and hope you continue to enjoy our products. If you ever need anything or have any questions, we’re always here to help.

Thanks again for taking the time to share your experience!

Best regards,
The IVG Team

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2025年7月8日

Hello Janette,

Thank you so much for your lovely review! 😊 We're really happy to hear that Melanie was able to help quickly and get everything sorted for you.

We always aim to provide the best support possible, and it's great to know you had a positive experience. If there's anything you ever need in the future, we're just a call or message away!

Thanks again for choosing IVG!
— The IVG Team

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2025年6月5日

Hello David,

We’re really sorry to hear about your experience with the IVG Air devices, and we completely understand how frustrating this must be—especially after following all the correct steps.

This definitely isn’t the experience we want our customers to have, and we’d like to make it right. Please reach out to us at customercare@ivapegreat.com and we’ll look into this as a priority.

We appreciate your feedback—it helps us identify issues and improve our products and service.

Kind regards,
The IVG Team

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2025年6月5日

Hello James,

Thank you so much for your great review and for taking the time to share your thoughts!

We're really pleased to hear you’ve noticed the improvements—our team has worked hard to enhance the design and overall performance, so it's great to know that's coming through.

Thanks again for your support 😊

Kind regards,
The IVG Team

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2025年6月5日

Hello Alex,

We're really sorry to hear about your recent experience with our Iced Grape flavour and the bottle packaging.

This definitely isn’t the standard we aim to deliver, especially to long-time customers. We’d really appreciate the chance to look into this further and make it right for you.

Please reach out to us at customercare@ivapegreat.com so we can assist you directly.

Thank you for your feedback—it genuinely helps us improve.

Kind regards,
The IVG Team