I Vape Great レビュー 505

I Vape Great からの回答

2025年5月15日

Hi Carolyn,

Thank you for your feedback, and I’m truly sorry to hear about your recent experience.

This is certainly not the level of service we aim to provide, and I completely understand your frustration with the lack of communication and difficulty reaching our customer care team.

I’d really like to help get this sorted for you as soon as possible. If you could please email us at customercare@ivapegreat.com with your name and any relevant order or contract details, I’ll personally ensure this is followed up as a priority.

We appreciate you bringing this to our attention—it helps us improve. I hope we can restore your confidence in our service.

Kind regards,
Melanie

I Vape Great からの回答

2025年3月19日

Hello,

Thank you for reaching out and sharing your experience. I sincerely apologise for the inconvenience you've encountered with the products you purchased. It is always our goal to provide high-quality items, and I regret that we fell short in this instance.

We take customer feedback seriously, and your comments will be escalated to our quality control team. We understand how disappointing it can be when a product does not meet expectations, especially when you have enjoyed using them in the past.

In the meantime, I would like to offer you replacements for the defective units, please contact me at customercare@ivapegreat.com and i will ensure that these are processed promptly.

Thank you once again for bringing this matter to our attention. We appreciate your support and hope to resolve this issue swiftly so that we can restore your confidence in our products.

Kind regards,
Melanie

I Vape Great からの回答

2025年3月19日

Hello Douglas,

Thank you for taking the time to share your positive experience with our products and services. We are thrilled to hear that you found our product to be of great value and that it was delivered ahead of schedule.

At IVG, we strive to provide high-quality products at competitive prices, and it is rewarding to know that our efforts have met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.

If you have any further feedback or questions, please do not hesitate to reach out to us at customercare@ivapegreat.com

Kind regards,
Melanie

I Vape Great からの回答

2025年2月12日

Hello Tracy,

I am so sorry that there has been a issue with your replacement device. Please rest assured that we are addressing this matter promptly.

Another replacement device will be dispatched to you shortly, and we aim to ensure it meets your expectations.

In the meantime, if you have any questions or require assistance, please do not hesitate to reach out. Our team is here to support you and address any concerns you may have.

Please email us at customercare@ivapegreat.com

Kind regards,
Melanie

I Vape Great からの回答

2025年2月12日

Hi Mitchell,

Thank you for taking the time to share your positive feedback regarding your recent experience with our service. We are delighted to hear that our representative was able to address your complaint promptly and efficiently.

If you have any further questions or require assistance in the future, please do not hesitate to reach out.

Thank you once again for your kind words.

Best regards,
Melanie

I Vape Great からの回答

2025年1月20日

Hi George,

Thank you so much for your kind comments!

I am very happy I was able to resolve these issues for you :)

Kind regards,
Mel

I Vape Great からの回答

2025年1月20日 に更新

Hello Dianne,

I am delighted to hear that I was able to assist you promptly and respectfully in resolving the issues you encountered with your IVG devices :)

We really appreciate your continued support!

Kind regards,
Mel

I Vape Great からの回答

2025年1月20日

Hello Joseph,

We are delighted to hear that our team was able to assist you promptly and effectively by replacing the faulty device.

Thank you so much for choosing and supporting IVG!

Kind regards,
Mel

I Vape Great からの回答

2024年12月18日

Hello Amaya,

Thank you for taking the time to share your experience with our product. We appreciate your honesty and value your feedback, especially as a first-time IVG user.

I’m sorry to hear that the airflow and flavour did not meet your expectations. Your insights are invaluable to us, as we continuously strive to improve our products based on customer experiences like yours.

If you have any specific suggestions or would like assistance in optimising your experience with our brand, please feel free to reach out at customercare@ivapegreat.com. We are here to help.

Kind regards,
Mel

I Vape Great からの回答

2024年12月10日 に更新

Hello Char,

Thank you so much for taking the time to share your positive experience with our customer care team. We are delighted to hear that you received prompt and friendly assistance regarding your IVG devices.

Your kind words really mean a lot to us, thank you again!

Kind regards,
Melanie

I Vape Great からの回答

2024年11月29日

Hello Melanie,

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do!

Kindest regards,
Melanie

I Vape Great からの回答

2024年11月29日

Hello Samuel,

Thank you so much for your 5-star review and for being an amazing part of our journey. Your continued support means everything to us!

Kindest regards,
Mel

I Vape Great からの回答

2024年11月15日 に更新

Hello,

Thank you for taking the time to share your feedback regarding your experience with our IVG Air products. We sincerely apologise for the inconvenience you have encountered with both units.

We understand how disappointing it must be to receive products that do not meet your expectations, especially when transitioning to a rechargeable option. Your concerns about the functionality of the top mechanism are duly noted, and we take such matters seriously as we strive to ensure quality and reliability in our products.

Please know that your feedback is invaluable in helping us improve our products. We are committed to addressing these issues and will be reviewing them with our product development team.

If you would like, we can assist you further by providing a replacement or discussing other options available within our range. Your satisfaction is important to us, and we hope to regain your trust in our brand. Please reach out to customercare@ivapegreat.com

Thank you once again for bringing this matter to our attention. We appreciate your loyalty as a customer and hope for an opportunity to serve you better in the future.

Kind regards,
Melanie

I Vape Great からの回答

2024年11月11日

Hello Jade,

Thank you so much for taking the time to share your experience with us. I am delighted to hear that you found my assistance helpful in resolving this issue.

Thank you so much for choosing and supporting IVG!

Kindest regards,
Melanie

I Vape Great からの回答

2024年11月11日

Hello Jane,

Thank you so much for the 5-star review! We appreciate your recommendation of IVG and are delighted that you trust us for your vaping needs. Our commitment to providing high-quality products and exceptional service remains unwavering, and feedback like yours motivates us to continue striving for excellence.

Kindest regards,
Melanie