I have numerous orders with them and it’s always been very fast. Last order arrived damaged (not their fault) 3 vapes unusable. I emailed them (with photos of the damage) and they responded same day a... もっと見る
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I cant afford to keep smoking cigarettes tried various vape kits like the aspire and arc series They all made me cough in the transition so I went to the local shop and bought this vape kit.still... もっと見る
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Got caught out without any of the new 4 in 1 vapes as most supermarkets still haven’t sold off their air pods yet and haven’t rolled out the new. IVG was a life saver and delivered the next day. New f... もっと見る
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Really great experience with the customer care, have been using IVG for a while now but only recently started buying direct through the website, had a faulty vape and they replaced it straight away ve... もっと見る
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企業情報
当該企業による記述
IVG (I Vape Great) is an international vape brand based and manufactured in the UK, you can find our products in stores in over 100 countries and buy them direct from our online website.
連絡先
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, 英国
- customercare@ivapegreat.com
- ivapegreat.com
4.3
優良
505件のレビュー
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
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Wonderful customer service!
Had an issue with a vape I bought and their customer service was absolutely above and beyond!
2024年11月8日
自発的なレビュー
I Vape Great からの回答
Thank you for taking the time to share your positive experience with our customer care team. We are delighted to hear that they were able to assist you effectively with your issue.
At IVG, we strive to provide exceptional service and support, and it is rewarding to know that our efforts have made a difference in your experience. Your feedback is invaluable as it motivates us to continue delivering the highest standards of customer care.
Should you have any further questions or require assistance in the future, please do not hesitate to reach out. We are here to help!
Kind regards,
Melanie
I had faulty devices
I had faulty devices. I contacted IVG directly and they were more than helpful. Sent out new devices which worked perfectly.
Very impressed. Many thanks IVG
2024年10月24日
自発的なレビュー
I Vape Great からの回答
Hello Stu,
Thank you for taking the time to share your experience with us and thank you so much for the 5-star review! We are delighted to hear that our customer care team here at IVG was able to assist you promptly and effectively in resolving the issues with your devices.
We really appreciate your kind words and support!
Kind regards,
Mel
They fixed an issue I had swiftly and…
They fixed an issue I had swiftly and professionally. Thank you.
2024年10月31日
自発的なレビュー
I Vape Great からの回答
Hello Daniel,
Thank you for the 5-star review and for taking the time to share your positive experience with us. We are delighted to hear that the issue you encountered was resolved swiftly and professionally.
Your feedback is invaluable as it helps us maintain our commitment to providing excellent service. Should you have any further questions or require assistance in the future, please do not hesitate to reach out.
Kind regards,
Mel
First vape i bought was a IVG AIR 2 in…
First vape i bought was a IVG AIR 2 in 1 version, i bought because it has the option to recharge it. opened it and tried it to test it works, worked fine, so I charged it fully, then after charging it suddenly didnt work just got a red flashing light and no flavour through. I find it hard to believe my charger is the problem since i use the same charger cable and plug for older mobile devices and friends vapes of a different brand.
Shop has given me another one, this one seems to be fine up to now, hopefully i dont have to come back and change this review, fingers crossed.
EDIT: 24 hours later and the second one seems to be working without faults this time.
2024年10月28日
自発的なレビュー
I Vape Great からの回答
Thank you for taking the time to share your experience with our IVG AIR 2 in 1. We sincerely appreciate your feedback, as it helps us to improve our products and services.
We are pleased to hear that the shop promptly provided you with a replacement unit after the initial issue you encountered. It is reassuring to know that your second device has been functioning well so far. We hope it continues to meet your expectations.
Should you have any further concerns or require assistance in the future, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to help.
Thank you once again for your valuable input.
Kind regards,
Mel
AVOID.. CHEST PAINS
I'm an average everyday vape user and when I moved to IVG, I noticed that I'm getting chest pains, which had worsened.
Not sure sure what chemicals are in these but I would recommend everyone to stay VERY FAR away from their products.
2024年10月11日
自発的なレビュー
I Vape Great からの回答
Thank you for taking the time to share your experience with our products. We take all feedback seriously.
We are concerned to hear about the chest pains you have been experiencing. The well-being of our customers is of utmost importance to us. We therefore encourage you to consult a healthcare professional regarding any underlying or pre-existing health issues.
Regarding your concerns about the ingredients in our products, please know that we adhere strictly to industry regulations, best practices and quality standards. Our formulations are designed in accordance with TPD Legislation, using high quality, compliant ingredients manufactured by our ISO and GMP accredited partners. User safety is at the forefront of development and all ingredients are published on pack; however, individual sensitivities and reactions can vary.
Feedback however, is always received constructively and continual improvement is something we strive for. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you once again for bringing this matter to our attention.
Brought an IVG smart 5500 from my local…
Brought an IVG smart 5500 from my local premier shop like normal unfortunately it wasn’t working so contacted IVG customer services who straight away ordered a replacement vape to be delivered to my home address after I send pictures of the vape i had brought that wasn’t working so m very impressed with how quick they resolved the issue as I was a little unsure of what help they would offer. Thank you and I will definitely carry on buying the IVG vapes.
2024年10月18日
自発的なレビュー
I Vape Great からの回答
Thank you for your five-star review, Lozzie! We’re thrilled to hear you had such a positive experience. Thank you so much for choosing IVG! Kind regards, Mel.
I wouldn’t go anywhere else
I’ve been purchasing IVG vapes since seeing them on the shelves for the first time, and I’ve never looked back! One of the best tasting vapes I’ve had. I would highly recommend for smokers/ vapours, thank me later.
2024年10月15日
自発的なレビュー
I Vape Great からの回答
Thank you so much for the 5-star review Danny! Hearing how much you love our products has really brightened up our day! Kind regards, Mel.
I found these vapes to be the best…
I found these vapes to be the best disposable vapes on the market. Was very with them until I got a faulty vape and then I thought it was a once off so I bought the second one and the shopkeeper assured me that it was a different box and the vape would be fine. I emailed IVG and they said they would replace the two of them. A week later nothing arrived, after multiple emails they sent one vape which was a different vape. Very frustrating as they aren’t cheap vapes!
2024年10月15日
自発的なレビュー
I Vape Great からの回答
Hello Fiadhna, we’re sorry to hear of your less-than-satisfactory experience with IVG and hope you will accept our sincerest apologies. Being known for our great customer service and products, we would like to make things right. We will reach out soon, you should get a email from our E-Commerce manager Shaun to determine how we can provide a resolution. We value our customers' opinions and would like to thank you for bringing this to our attention. Kind regards, Mel.
Best vapes on the market
Best vapes on the market, had 1 issue, I mentioned it and quick response and all sorted.
2024年9月27日
自発的なレビュー
I Vape Great からの回答
Hello Mark, thank you so much for the 5-star review! Kind regards, Mel
I had a problem with a product..
I had a problem with a product... Melanie was very good with the communication and the problem has been sorted quickly and effectively...
2024年10月8日
自発的なレビュー
I Vape Great からの回答
Thank you so much for the 5-star review Sharon and thank you so much for choosing IVG! Kind regards, Mel
Melanie
Had a few issues with the yellow addition 2400 , so I rung them up and they replaced all of my purchases that I have made. I spoke to a lady named Melanie and she was very understanding and lovely! With all the evidence I gave she was very quick to respond and get back to me about some manufacturing issues I experienced.
Awesome customer service !
2024年10月8日
自発的なレビュー
I Vape Great からの回答
Thank you so much Milo! Kind regards, Mel
Renewed rating
So my original 1 star review has changed to 4 star i original had issues with both air 2 in 1 and air 4 in 1 but ivg have sent me out replacements quickly and they are working fine now and happy with product
2024年10月7日
自発的なレビュー
I Vape Great からの回答
Hello Lindsay, thank you so much for leaving us a review and thank you so much for choosing IVG. Kind regards, Mel
Bought an IVG to which was faulty so…
Bought an IVG to which was faulty so emailed customer service and within no time had an email back a replacement has been sent out thankyou very much appreciate your help great customer service
2024年10月7日
自発的なレビュー
I Vape Great からの回答
We are so glad to hear of your positive experience with IVG. Your support is invaluable to us. Thank you so much. Kind regards, Mel
The customer service was great
The customer service was great, resolved my problem quickly and with good communication and would recommend them.
2024年10月7日
自発的なレビュー
I Vape Great からの回答
Hello Andrew, thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! Kind regards, Mel
I gave 4 stars purely because I have…
I gave 4 stars purely because I have had an issue with a few vapes BUT customer service was absolutely fantastic and I can’t fault them as they were quick to resolve the problem, very polite.
2024年9月27日
自発的なレビュー
I Vape Great からの回答
Thank you Amy. We’re really grateful and appreciate you taking the time to share your rating with us. Kind regards, Mel.
I vape great products are fantastic
I vape great products are fantastic, satisfying and great flavour choice. They're my go to vape. Also, if you have any slight issue their customer service is beyond compare, they're happy to help and rectify anything that is needed without delay. If you haven't already, give IVG a try, they have alsorts of choice to suit you, you won't regret it.
2024年9月27日
自発的なレビュー
I Vape Great からの回答
Thank you for the 5-star rating! We are thrilled to know that you enjoy our products! Your feedback motivates us to continue providing exceptional service to all our customers. Kind regards, Mel
I bought a vape and had issues with it…
I bought a vape and had issues with it straight away, it would work intermittently so I sent an email letting the company know and they sent out a replacement very quickly. Wonderful treatment from a wonderful person and company, big 5 stars from me. ⭐️⭐️⭐️⭐️⭐️
2024年9月18日
自発的なレビュー
I Vape Great からの回答
Hi Mags, thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Kind regards, Mel
Fab customer service from shaun today
Fab customer service from shaun today! I bought a faulty IVG2400 from my local shop and he has organised a replacement for me. Thank you!
2024年9月19日
自発的なレビュー
Great customer services very quick…
Great customer services very quick response and delivery very pleased will purchase from them again
2024年9月19日
自発的なレビュー
This is how customer service should be
This is how customer service should be. They helped resolve my issue straight away, were sensitive and apologetic, prime example for how customer service should be.
2024年9月12日
自発的なレビュー
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