Ivy Bet レビュー 

Ivy Bet からの回答

2026年9月10日

Hi Julie,

Thank you for taking the time to leave your review.

We can appreciate your frustration, especially as you’ve previously been used to instant withdrawals and are now waiting.

Withdrawals are being processed, although some are currently taking longer than the usual processing time. We appreciate that this is a big change from the experience you’ve had previously, and that seeing other recent reviews hasn’t helped to reassure you.

We thank you for your patience.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月9日

Hey Ady,

Thanks for taking the time to update your review.

We’re really pleased to hear your withdrawal has now been paid. We completely appreciate your point about communication, though - if you’re expecting an instant withdrawal and it doesn’t arrive, being left wondering what’s happening can be frustrating.

Withdrawals can occasionally take longer than usual to process, even where they’re normally completed instantly, and we recognise that clearer communication during these delays would make a big difference.

Thanks again for coming back to update your review, and we hope you continue to have a great experience with us. 💚

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月9日

Hi Donna,

Thanks for taking the time to leave your feedback.

We can appreciate how frustrating this is, particularly as a new, fully verified customer who has been used to hearing that withdrawals are usually processed quickly.

Withdrawals can sometimes take longer than the usual processing time, and we recognise that the current delays are well outside what many customers have come to expect. Withdrawals are still being processed.

We’ve taken your feedback around the withdrawal times and communication seriously and will pass it to the relevant team.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月9日

Hi Joyce,

We appreciate that the recent withdrawal delays have caused concern, however, withdrawals are still being completed and paid to customers, although some are taking longer than the usual processing time.

We’d also like to clarify that raising a chargeback with your bank isn’t an alternative way to recover a pending withdrawal. Chargebacks are treated separately from the withdrawal process and may result in the closure of the account, in line with our terms and conditions.

We understand that waiting for your funds is frustrating, but we’d encourage customers with pending withdrawals to continue through the usual support and complaints process rather than initiating a chargeback. We’re taking the current delays seriously and appreciate everyone’s patience while withdrawals are being processed.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hi John,

Thank you for taking the time to leave your review.

We understand your frustration when it comes to waiting longer than normal for your withdrawals, as well as speaking to one of our team members on our live chat.

Rest assured, your funds are being processed and will be with you as soon as possible. Thank you for your patience.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hi Bailey,

Thanks for taking the time to share your feedback.

We can see why you’re frustrated after waiting since Friday for your winnings, particularly when you’ve been looking for a clear explanation and feel like you’ve received the same response each time. We appreciate that being left waiting without a meaningful update only adds to the concern.

Withdrawals can sometimes take longer than usual to review and process, but we recognise that this isn’t the experience you expected. We’ve taken your comments around the withdrawal delay and communication seriously and will make sure they’re passed to the relevant team.

We’re a regulated operator with processes we’re required to follow around withdrawals and payments. We appreciate you sharing your concerns, and we will resolve this for you as quickly as possible.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hey Wesley,

Thanks for taking the time to share your experience.

We can understand why you’re concerned, especially as a newer customer and after your first withdrawals reached your bank within seconds. Having multiple withdrawals sitting as pending for 48 hours, alongside struggling to get a response from support, is understandably frustrating.

Withdrawals can sometimes take longer than usual to review and process, but we appreciate that this is very different from the experience you’ve had previously. We’ve taken your comments around the withdrawal delay and communication on board and will pass this feedback to the relevant team.

We hope this is resolved for you as quickly as possible.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hey Elizabeth,

Thanks for taking the time to share your feedback.

It's a shame you have such a negative impression; it would be great if we could understand a little more about why you feel this way, and hopefully we can try to rectify it.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hi Matthew,

Thanks for taking the time to share your concerns.

We appreciate why you’re looking for clearer answers, particularly with the recent withdrawal delays and the experiences being shared by other customers.

We’re aware of the feedback around withdrawal processing and customer communication, and this is being taken seriously.

We’re a regulated operator and have processes in place around withdrawals and payments that we’re required to follow. We’ve passed your comments on to the relevant team and appreciate you raising your concerns.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hi Ming,

Thanks for taking the time to explain what’s happened. We can understand why you’re extremely frustrated. We've requested further information to locate your account and make sure your complaint is acknowledged appropriately.

We appreciate your point that withdrawals can sometimes require additional checks. The issue here is that you shouldn’t be left guessing about what’s happening, particularly after being given a specific timeframe. We also take your comments about the long Live Chat queues and the generic responses seriously. We’ve taken your feedback around both the withdrawal delay and communication on board and will make sure it’s passed to the relevant team.

We’re a regulated operator and have processes we’re required to follow, but we recognise that customers should be kept properly informed when those processes take longer than expected.

We appreciate that this has been a particularly disappointing experience, and we are working to resolve your withdrawal as quickly as possible.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hi Lee,

Thanks for sharing your experience.

We appreciate how frustrating this must be, especially as a new customer with two withdrawals from Saturday still pending.

Waiting an hour to reach live chat understandably leaves you feeling frustrated.

Withdrawals can sometimes take longer than usual to review and process, but we recognise that the lack of communication is making the situation much more frustrating. We’ve taken your comments around the withdrawal delays and customer service on board and will pass this feedback to the relevant team.

We’re disappointed that your experience as a new customer hasn’t been the smooth start you expected.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hi Luke,

Thanks for taking the time to explain what’s happened.

We can understand why you’re so frustrated. You’ve gone from having instant withdrawals to waiting longer, also struggling to get through to live chat. We appreciate that being repeatedly told to wait, without a proper explanation of what’s causing the delays, isn’t good enough.

Your comments around the current withdrawal delays and the communication from our support teams have been noted and will be passed on to the relevant team.

We’re a regulated operator and have processes in place around withdrawals, but we recognise that the current experience is falling short of what you’ve previously been used to from us. We're thankful for your patience and appreciate you sharing your concerns.


The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hi Martyn,

Thanks for sharing your experience.

It’s disappointing to hear that things started so smoothly, with instant withdrawals, and have now changed, with your withdrawals from Saturday 5th September still showing as pending.

We can appreciate why you’re looking for a proper update, particularly after trying both live chat and email without getting the answers you need.

Withdrawals can occasionally take longer than usual to process, but we recognise that the lack of communication is making the situation even more frustrating. We’ve taken your feedback on board and will pass your comments about the withdrawal delays and customer service experience to the relevant team.

We appreciate your patience.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hi Craig,

Thanks for being honest about your experience.

We can see why you’re frustrated after being given different timeframes of four hours, then 24 hours, only to be told to keep waiting without a clear update.

Withdrawals can occasionally take longer than expected, but we appreciate that the changing information and lack of communication have made this particularly frustrating. We’ve taken your feedback on board and will pass your comments around the withdrawal process and customer support to the relevant team.

We’re a regulated operator with processes we’re required to follow, but we recognise that you shouldn’t be left feeling ignored.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hey Joe,

Thanks for taking the time to share your feedback.

We can understand why you’re so disappointed, especially as you’ve only recently joined and your previous withdrawals were processed straight away. Having three withdrawals now outstanding is a very different experience, particularly when you’re also struggling to get through to live chat because of the long queues.

Withdrawals can sometimes take longer than usual to be reviewed and processed, and we appreciate that this is frustrating when you’ve previously been used to receiving your funds much quicker. We also understand that being unable to get hold of someone for a clear update only adds to the frustration.

We’ve taken your feedback around both the withdrawal delays and the live chat waiting times on board and will make sure this is passed to the relevant team. We appreciate you giving us a try and are disappointed that your recent experience hasn’t matched the smooth start you had with us.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hi Pete,

Thanks for taking the time to share your feedback.

We understand why you’re frustrated, particularly when you’ve been waiting since Friday afternoon for your £310 withdrawal and feel like you’re just receiving the same apologies without any useful update.

Withdrawals can sometimes take longer than usual to be reviewed and processed, and we appreciate that this doesn’t make the wait any easier. When you’re waiting for your funds, you understandably want a clear explanation of what’s happening rather than being repeatedly told to wait.

We’ve also taken your comments around customer support on board. We know that simply apologising for a delay isn’t enough when you’re looking for an actual update, and we’ll make sure your feedback around the withdrawal process and communication is passed to the relevant team.

We’re a regulated operator and have processes in place around withdrawals and payments that we’re required to follow. We appreciate you sharing your experience and hope your withdrawal is resolved as quickly as possible.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月8日

Hey Shaun,

Thanks for taking the time to share your feedback.

We completely understand how you feel, especially when you’ve been waiting since Saturday. When a withdrawal takes much longer than you’re used to, it can understandably leave you wondering what’s going on.

Withdrawals can sometimes take longer than usual to be reviewed and processed, and we appreciate that this is particularly frustrating when you’re relying on the money. Once processed, the time for the funds to reach your account can also depend on your bank or payment provider.

We also want to reassure you that we’re a regulated operator and withdrawals are processed in line with the required checks and processes. We appreciate that this delay isn’t the experience you expected, and we’ll make sure your feedback around the withdrawal timeframe is passed to the relevant team.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月7日

Hi Derek,

Thanks for taking the time to share your feedback.

We understand how frustrating it can be when a withdrawal takes longer than expected, particularly when you’re waiting for an update and aren’t sure what’s happening.

From time to time, withdrawals can take longer to be reviewed and processed, especially when additional checks are required.

We also appreciate your feedback around communication and waiting times for customer support. We know how important it is to be kept updated, and we’ll make sure your comments are passed on to the relevant team.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月7日

Hi Neil,

Thanks for taking the time to share your feedback.

We understand your frustration, especially as you’ve previously found withdrawals to be much quicker and are now seeing your funds remain pending. We appreciate that when you’re waiting for your money, you want a clear update rather than being left wondering what’s happening.

Withdrawals can sometimes take longer than usual to be reviewed and processed. Once processed, the time it takes for the funds to reach your bank can also depend on your bank or payment provider.

We also appreciate your comments about contacting customer service and not receiving a response. We know how frustrating that can be, particularly when you’re trying to get an update on a pending withdrawal, and we’ll make sure this feedback is passed on to the relevant team.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月7日 に更新

Hi Pedro,

Thanks for taking the time to share your feedback.

We understand why you’re concerned when you’re waiting for a £570 withdrawal. From time to time, withdrawals can take longer than usual to be reviewed and processed.

Once a withdrawal has been processed, the time it takes for the funds to reach your bank can also depend on your bank or payment provider.

We appreciate that waiting for your winnings can be frustrating, and we hope this is resolved for you as quickly as possible.

The Ivy Bet Team
www.ivybet.com