Ivy Bet レビュー 

Ivy Bet からの回答

2026年9月7日

Hi KawaiiGatcha,

Thanks for taking the time to share your experience.

We understand why you’re frustrated, especially after requesting your £40 withdrawal on Friday evening and still seeing it pending on Sunday. We also appreciate how frustrating it must have been to try and contact support.

Withdrawals can sometimes take longer than usual to be reviewed and processed, and once processed, the time for funds to reach your bank can also depend on your bank or payment provider.

We’ve also taken on board your feedback about the lack of updates and the wait times for live chat. We know that when you’re waiting for your money, being able to get a clear update is important, and we’ll make sure this feedback is passed to the relevant team.

We appreciate you sharing your experience and hope the withdrawal is resolved for you as quickly as possible.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月7日

Hi Elms,

Thanks for taking the time to share your feedback.

We understand the frustration here, especially when you’re used to receiving your withdrawals quickly and this one has been pending since Friday night. We appreciate that waiting without any clear updates from support only adds to that frustration.

From time to time, withdrawals can take longer than usual to be reviewed and processed. Once processed, the time it takes for the funds to reach your bank can also depend on your bank or payment provider.

We’ll make sure your feedback around the withdrawal times and communication from support is passed on to the relevant team.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月7日

Hi Lyndsey,

Thanks for taking the time to share your feedback.

We understand why you’re frustrated as you are still waiting for your withdrawal to reach your bank. We appreciate that you’d expect the process to be much quicker, particularly if you’ve received withdrawals promptly in the past.

From time to time, withdrawals can take longer than usual to be reviewed and processed. Once processed, the time it takes for the funds to reach your bank can also depend on the bank or payment provider.

We appreciate your patience while this is being looked into and understand why the delay has left you feeling frustrated.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月7日

Hey Youssou,

Thanks for the fantastic review.

Great to hear you think we’re an incredible betting platform! We really appreciate you taking the time to share the positive feedback and hope you continue to enjoy the experience with us.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月7日

Hi Gareth,

Thanks for taking the time to share your feedback.

We understand that waiting for withdrawals can be frustrating, especially when you’ve previously received them instantly. From time to time, withdrawals may need additional checks before they can be processed, which can mean they take longer than a standard withdrawal.

We also appreciate your feedback around the communication from our live chat team. We understand that being told your query has been passed to the relevant team without receiving a further update can be frustrating, and we’ll make sure this is fed back to the team.

Once a withdrawal has been processed, the time it takes for the funds to reach your account can also depend on your bank or payment provider.

Thanks again for sharing your experience with us.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月7日

Hi Mr Lopez,

Thanks for taking the time to share your feedback.

We’re disappointed you’ve come away feeling this way. We take comments like this seriously, but we also want to reassure you that we’re a regulated operator and there are strict standards and safeguards we have to follow across the platform and our games.

We know we can’t get it right for everyone, but we’re confident in how we operate and the measures we have in place to keep things fair.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月7日

Hi Mark,

It's a shame to hear your feedback, especially since it was your first experience. We've requested more information to locate your account and look into this further. We appreciate you being clear about what you felt was missing, even if the overall experience wasn’t what you were looking for.

We also noticed your comment about our Trustpilot responses being generic. While we do have to keep our responses professional and appropriate for a public platform, we do genuinely tailor them to the feedback being shared, rather than using one response for every review. We love to speak to our customers!

Thanks again for giving us a try and taking the time to share your opinion.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月7日

Hi Raul,

Thanks for taking the time to leave your review.

It's fantastic to hear that you'd recommend us and you've had such a positive experience with our customer support team. We really appreciate your kind words and we will pass them on to our team.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月3日

Hey Kamil,

Thanks for the great review! 😊

Big wins and a great game - sounds like a pretty awesome experience! We really appreciate the positive feedback.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月3日

Hey John,

Thanks for taking the time to leave your review.

Glad to hear you’re finding the site easy to use and happy with the quality. We really appreciate the positive feedback!

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月3日

Hey Gian,

Thanks for the lovely review.

Great to hear you’re having a brilliant experience with us. We really appreciate you taking the time to leave your feedback!

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月3日

Hi Cliente,

Thanks for taking the time to leave your review!

Great to hear you enjoyed the game and managed to land a nice win! We appreciate your feedback on the withdrawal time too. We understand you’d want to receive your winnings as quickly as possible.

It’s also good to hear you found our chat service helpful. Thanks again for sharing your experience with us.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月1日

Hi Paul,

Thanks for taking the time to leave your review.

We've requested further information to locate your account, and we can investigate this further for you.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月1日

Hey Craig,

Thanks for taking the time to leave your review.

We’re pleased to hear you’ve found deposits and withdrawals quick and straightforward.

Regarding the connection issues you’ve experienced, these can sometimes be caused by a number of factors, including the player’s connection or device, so we’d be keen to look into this further to understand what happened.

We appreciate you sharing your feedback and hope you’ll have a smoother experience going forward.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月1日

Hi Jamie,

Thanks for taking the time to leave your review.

We've requested more information from you to locate your account and look into this further for you.

We’re disappointed to hear that your experience with us wasn’t what you expected, particularly around the sign-up bets and the communication of the offer. We appreciate that promotional terms and expiry dates need to be clear and easy to find, and your feedback around this is useful for us.

We appreciate you giving Ivy Bet a try and wish you all the best.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年9月1日

Hey Laura-Mihaela

Thank you for your 5* review! We really appreciate it.

It's great to hear that you are enjoying our app and we love having you as part of the Ivy Bet community.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年8月25日

Hi Aurelien,

Thanks for taking the time to leave your review.

Great to hear you’re enjoying the platform and having a good experience with us. We really appreciate the positive feedback!

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年8月24日

Hey Theo,

Thanks for taking the time to leave your review.

Great to hear you’ve found our response times quick and our team courteous. We really appreciate the positive feedback!

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年8月18日

Hey Diana,

Thanks for the great review; we appreciate it.

The Ivy Bet Team
www.ivybet.com

Ivy Bet からの回答

2026年8月20日

Hi Matthew,

Thanks for taking the time to leave your review.

We’re sorry to hear you’ve been frustrated with the time taken to resolve this. We understand how concerning it can be when you’re waiting for funds to reach you.

We’ve checked the payments with our payment provider and, at present, both are still showing as completed on their system. As the payments were sent to an account that has since been closed, we’ve provided the reference numbers so your bank can trace the transactions and confirm where the funds currently are.

The Ivy Bet Team
www.ivybet.com