James Lane レビュー 

I purchased a marble console table from James Lane Logan as they had them on display. The customer service there was wonderful and the staff were very friendly and informative. I collected the table the same day from the warehouse in Richlands and my order was ready within 30 minutes of purchase which was great. The staff there were also very helpful with loading the table into my car which I appreciated. The table is beautiful and I’m very impressed with the quality. I will definitely be purchasing more products from JL at Logan!

David at James Lane Caringbah was great and worked efficiently to get me exactly what I wanted and delivered when best suited me.

I recently purchased the Ludlow Lounge from James Lane Maroochydore and couldn’t be happier with my experience. The lounge itself is absolutely beautiful, the quality, comfort and style are exactly what I was looking for and it has completely transformed my living space. It feels luxurious, modern and incredibly comfortable, while still being practical for everyday living.
A special mention must go to David, who provided exceptional service throughout the process. He was friendly, knowledgeable and genuinely cared about helping me find the perfect lounge for my home. He made the whole experience easy and enjoyable, without any pressure, and his attention to detail and customer service were outstanding.
It’s refreshing to receive such a high level of service, and David is a real asset to the James Lane team. The two guys who delivered my lounge were also fantastic and went above & beyond to help me on the day. A big thanks to them also. I would highly recommend James Lane Maroochydore to anyone looking for beautiful furniture and a wonderful buying experience.

The staff at Penrith were helpful and knowledgeable about their products and I am very happy with my bed.
Delivery was also on time and delivery guys were friendly and careful.
Highly recommended

Firstly, the couch is stunning! So happy with the purchase. From sales to delivery, it has been a seamless and enjoyable journey. But huge shout out to the delivery guys, so damn grateful for them. They were friendly, efficient and super helpful. 10/10 would recommend 👏🏼

Cheap cheap cheap!
The couches purchased are such cheap quality after 2 weeks they were creating fabric balls of which needed constant shaving down. Their customer service team doesn’t assist and says it’s normal and that we shouldn’t be sitting in the same spot on the couch. Maybe to also wear no clothing as the fabric rubbing against the couch fabric will create pilling. They don’t have any info in their description prior to purchase. I will never support and buy them again.

Friendly delivery guys, very polite and handled my furniture with care, I was impressed

I couldn’t find the g8 remote & the delivery guys patiently waited til i found it & they were both so good about it. They quickly & efficiently put the lounge suite together. From start yo finish they were amazing. Thank you David & Michael.

I received my white Mandalay Chest of Drawers (6 drawers) and am delighted with the product!
Very sturdy, solid build, easy opening drawers and has a gorgeous Hampton/ French Provincial look.
Delivery service was excellent, from the communication and tracking online, to the lovely men, Sammy and Lucky, who unboxed, placed it in my room and took all the packaging away. Very helpful, professional and friendly staff. I can highly recommend purchasing from James Lane for well made, beautiful furniture!

David and Michael are wonderful! They are on time. They assembled furniture with care. Excellent service! Thank you, Alice

Extremely disappointed with the warranty process at James Lane. We spent $4,500 on a couch and received the wrong slip cover for the base despite the labelling on the box and cover both stating it was correct. After raising this through their warranty claim process, we were told repeatedly to “follow the instructions” and that the warehouse confirmed the correct item had been sent. My husband attempted to fit the cover multiple times, even with a second person helping, and it simply does not fit.
We provided photos numerous times and explained the issue repeatedly, only to be met with the same response. When we asked for the replacement to be sent to our current address, we were told this wasn’t possible, since their courier doesn’t service our area. On top of that, they refuse to cover the cost of shipping the faulty cover back to their warehouse, leaving us to foot the bill for return shipping on an item that was wrong due to their error in the first place.
For a $4,500 product, I expected a straightforward resolution when something arrives faulty . Not weeks of back-and-forth, repeated explanations, and being made to pay for their mistake. Would not recommend if you’re hoping for decent after-sales support.
It’s frustrating to see a brand invest in influencer partnerships and brand image while paying customers are left to cover the cost of the brands own mistakes.

This was my first experience with James Lane (Helensvale store). I was very impressed with the quality of stock, the variety of furnishings available and the ascetics of the store itself. I encountered an amazing and knowledgeable salesperson who genuinely assisted me with a complete bedroom makeover. I had such a wonderful experience and highly recommend James Lane in Helensvale 100%. I will most definitely be a returning customer.

I have brought many items from James lane and have absolutely loved them. And staff are super lovely and helpful. And big love to Stacey at the Logan store…. She needs a raise that lady!

Fantastic service , a breath of fresh air to come into the Nunawading James Lane and experience very helpful staff & nothing was too much trouble.
We had to finalise our order when we got home to check measurements and Meraj was so helpful in checking things In store for us & taking care packing our unit ready for collection. Thankyou so much for such a great service. We will be back !

Have just moved up to the Gold Coast and needed to buy a new bedroom set and a few bits and pieces so visited James Lane at Homeworld Helensvale. Was met with Craig when I entered the store who gave me great customer service from the beginning and helped me to find what I needed! When I had picked out the one I wanted to buy Craig unfortunately did not have any in stock in store but he still went out of his way to try find it within other stores to send to me before 4 weeks but had no luck! That was okay as I was fine to wait anyway but the effort was much appreciated. Then just a week and a half later Craig then called me to let me know that he managed to find the bedroom set for me earlier and he could have it delivered to my apartment within a day or two! Such great customer service! 4 week wait turned into just a week and a bit. Thank you and I will definitely be recommending James Lane at Homeworld Helensvale to my family and friends. The lady in store was so friendly and helpful as well but unfortunately did not get her name! Will be back again. Thanks, Tori :)

Very friendly and accommodating delivery men. Job well done. Thank you.

Fantastic delivery guys who made the stressful experience of getting the sofa in the lift much less stressful! Thank you so much!

Great to deal with good price Quick delivery 🚚

Excellent customer service. Fast prompt delivery.

Great, fast and efficient service!