James Lane レビュー 

Friendly and efficient!

Fantastic service
Love my couch & rug!
Delivery was super clear and efficient!
The staff were so helpful!

Service was friendly and communication was prompt and professional

Nicole and the team from James Lane Campbelltown was exceptional. We originally came to buy 2 lounges she was so accommodating, we ended up coming back and buying so much more!

Thank you team!

Tracking updated accurately, delivery went well

Good communication and efficient delivery process.

Customer focused and very courteous staff.

Friendly staff.

Misleading $50 welcome offer poor customer service

I am extremely disappointed with my experience and feel the communication from this company is deceptive. I registered on the website after receiving multiple messages promising a $50 discount on my first purchase.
When I tried to check out with $494 worth of items plus a $40 assembly charge (bringing my total out-of-pocket spend to $534), the code refused to work. When I contacted customer service (Maria Malero), I was simply dismissed with a link to the terms and conditions stating the product total must hit exactly $499, completely ignoring the fact that my actual bill was well over that amount.
Hiding strict exclusions in the fine print while aggressively advertising a "welcome discount" feels like a bait-and-switch tactic. The customer service lacked any flexibility or helpfulness to resolve a simple $5 difference for a new customer. I will be taking my business elsewhere.

Helpful, quality products, prompt and efficient delivery.

Great service. Very easy and the furniture is well made. Bought on Sunday and delivered Tuesday. Very happy.

The weekday team at James Lane Helensvale are exceptional, knowledgeable and very professional.
I do feel the weekend team need a bit of training regarding the options we could have taken to purchase and have our lounge delivered earlier. We asked if there was a lay-by option on two seperate occasions and We were told no need for a deposit as it is a 3 day turn around from purchase to delivery.
A week later a weekday staff member asked if we’d like to make a 40% deposit to secure the lounge as it is very popular and we now have to wait for over 5weeks to receive it.

Delivery arrived as advised by the link, staff were friendly & efficient in their delivery.
Thank you

Great customer service. And ordering the required furniture was real easy too

Paula at castle hill James lane was such great help. She made the experience super easy and enjoyable

David is fantastic to deal with. He is patient and knowledgeable. Appreciate his friendly service. The furniture is beautiful as always.

My questions were answered quickly and made my decision making a lot easier.

Excellent quality furniture. Very helpful and friendly staff. Will shop again.

The service both in store and also the delivery driver was great. I’m very happy with my purchase and would purchase through James Lane again!

I purchased a marble console table from James Lane Logan as they had them on display. The customer service there was wonderful and the staff were very friendly and informative. I collected the table the same day from the warehouse in Richlands and my order was ready within 30 minutes of purchase which was great. The staff there were also very helpful with loading the table into my car which I appreciated. The table is beautiful and I’m very impressed with the quality. I will definitely be purchasing more products from JL at Logan!