jashanmal.com レビュー 

Dear Jashanmal Customer Service,
I am writing to formally complain about the extremely poor service I experienced with my recent order. I placed the order through Carrefour, which arranged for the delivery through Jashanmal.
The delivery was scheduled for 3:00 PM, but the order was not delivered on time. I repeatedly contacted the relevant team and was continuously told that the delivery would arrive within “10 minutes” or “15 minutes.” Despite these repeated assurances, the order was still not delivered.
As a result of the unreasonable delay, I cancelled the order and placed a new order online with another supplier, where I was able to purchase the same items for approximately AED 180 less.
After I cancelled the order, I received several calls from a Jashanmal supervisor, who repeatedly pleaded with me not to cancel the order. He stated that cancelling the order could cause him to lose his job and promised that Jashanmal would cover the AED 180 difference between the two orders if I agreed not to cancel.
The supervisor also took my bank details and specifically promised to transfer the AED 180 difference to my account. Based on this promise, I agreed to proceed with the original delivery.
However, after the order was eventually delivered, the supervisor became unreachable. The phone number he was using was +971 55 254 1224, and despite the promise he made, I have not received the AED 180 refund.
To make matters worse, a delivery that was originally scheduled for 3:00 PM was finally delivered at approximately 10:00 PM. Throughout this period, I was repeatedly told that the delivery truck was “on the way” or would arrive shortly. I consider this repeated misleading communication and the subsequent failure to honour the refund commitment completely unacceptable.
I would like to clarify that I placed the order through Carrefour, and Carrefour arranged for Jashanmal to fulfil the delivery. Therefore, I expect Jashanmal to take responsibility for the conduct of its representative and the commitment that was made to me.
I respectfully request that Jashanmal:
Refund the AED 180 difference that I was promised by your supervisor.
Investigate the conduct of the supervisor who made this commitment and took my bank details.
Review why a delivery scheduled for 3:00 PM was delayed until approximately 10:00 PM.
Take appropriate action to ensure customers are not given misleading information or false assurances regarding delivery times and refunds.
I hope Jashanmal will treat this complaint seriously and resolve the matter promptly. I am requesting the AED 180 refund without further delay, as this amount was specifically promised to me by your supervisor.
I look forward to receiving your written response and confirmation of when the AED 180 will be transferred to me.
Kind regards,

Third class experience by Jashnmal Customer Service Team. You regret buying things from them just because of their afterservice repsonse from customer service team. Unnecessarily they will keep on making you wat for days until you get tired of their repsonse and stop calling them.

Thank you, Negia for such a beautiful gift wrap of my product! Not only did you meet my expectations of customer service quality; you made my shopping experience the best at Dubai Mall in 2026! Thank you so much and thank you Jashanmal for having a strong sales team!

Very disappointing experience with Jashanmal. I submitted my bag for repair and was informed that it would take approximately 2–3 weeks. However, it has now been almost two months, and I am still chasing updates myself.

Despite multiple follow-ups by email, I received no proper response. I had to personally visit the mall to find out what was happening, only to discover that my bag was apparently lost. Later, I was informed that it had been found, but there was still no proper action or effort to return it to me.

I am traveling this week, and this situation has caused a great deal of inconvenience and stress. The lack of communication, responsibility, and customer care has been extremely disappointing. A company like Jashanmal should have better processes in place to handle customers’ belongings and provide timely updates.

I hope this feedback encourages improvement because this level of service is unacceptable.

⚠️ **CONSUMER ALERT: Poor Service Experience with Jashanmal & Hoover UAE**

Purchased a Hoover 5-Burner Gas Hob (HMC-S95E-S) from Jashanmal, Dalma Mall on 28 May 2026 (Txn 10660020004640).

**What went wrong:**
❌ Delivery promised Friday, arrived Saturday during guest time
❌ Kitchen left dirty after installation — staff refused to clean
❌ Wrong gas injector installed (incorrect spec for natural gas)
❌ Gas cylinder left inside my home — still there after 9 days
❌ Hob non-functional — injector replacement didn't fix it
❌ No response from Jashanmal since 14 June acknowledgement

**Current Status:**
A potentially unsafe gas cylinder is sitting in my kitchen. The appliance remains broken. Multiple service failures have gone unresolved for over a week.

Having a defective appliance delivered late, installed incorrectly, and left in a dangerous state while the retailer stays silent is unacceptable. Consumer protection matters.

If you've had a similar experience with Jashanmal or Hoover, please share.

#ConsumerProtection #UAE #ServiceQuality #Jashanmal #Hoover

If there is any option to.give minus review i would have done that. Extremely bad experience with Sales team. I ordered water dispenser and it showed 1 to 3 days delivery time. However its 9 days. The customer support staff keeps telling they have escalated the issue and will send update. 🙄
They have not delivered product neither issuing a refund. Extremely distressed experience.

Never order or buy from this company.

I purchased a cooker from Jashanmal and had a very disappointing experience. After the purchase, I received no proper support, service, or response from their team despite multiple attempts to contact them.

When you pay a premium price for a product or brand, you expect reliable after-sales service and customer support. Unfortunately, that was not the case. Once the payment was made, there was virtually no assistance provided.

Based on my experience, I would not recommend buying from this company

I ordered a washer dryer that was to be delivered in 2-4 days. On the 4th day I called and they said they will find out when it would be delivered and call me back. They never did. The same thing happened every day until after a week I finally cancelled and ordered from Carrefour.

I bought a Hoover top mount refrigerator from Jashanmal, and after only 1.5 years it completely stopped cooling. This is extremely disappointing for a major appliance that should last much longer, especially considering the price.

What made the situation worse was the customer service. When I contacted them, they refused to help and said the warranty is only 1 year. The representative even told me this “happens” and that it’s “normal” for fridges to break after 1.5 years, and they took no responsibility at all.

They offered to arrange a service visit, but only if I paid 200 AED just for the technician to come, which is much higher than independent companies that charge about 150AED. On top of that, I was told I would need to pay extra for any parts required for the repair.

Very poor product reliability and unacceptable support. I wouldn’t recommend buying appliances from here.

تجربة تسوق سيئة للغاية وتم إعادة منتج ولم يتم إعادة مبلغ إلى بطاقة البنك وتواصلت معهم عدة مرات ومازالت المماطلة مستمر دون رد المبلغ ورقم عملية الشراء ادناها
Order No. 40032238908
لا أنصحكم بالشراء اي شيء من خلال موقعهم او متاجر في مراكز التسوق أسعار غالية جدا و خدمة سيئة جدا

Today I called for requesting repairing my dryer machine and Michelle was excellent as costumer service lady.
She is so friendly and knows her job.
Thank u Michelle

Very unprofessional and unreliable customer service. Think twice before you buy from them as the after sale is bad and they try to avoid taking responsibility specially on international brands which should be covered by warranty. They even refuse providing u with the policy coverage .

Fraud Alert!!! Do not purchase online from this company! They will take your money, not send the goods and then ghost you. As a globally reputable and trusted brand, Bally should use bona fide distributors in the GCC, not these scammers.

went to their warehouse sale between on oct 16 in cityland mall
got ripped when i bought an airfryer that was displayed at AED169 and at the checkout it was AED199. whats worse is that the same airfryer was cheaper on amazon and even on their own website!! how is it a "sale" if the product is more expensive than usual??

My name ahmad
Last Tuesday I visit CITY CENTRE meisem carefoure theres one staff of jahnamall i ask about refrigerator some questions he get angry he told me u cant buy here
I dont know he treat the customer
The satff name Danish indain guy

I bought a hover cooker from their website , it’s not working properly and they wouldn’t return it … they kept stalling so that the 14 days window would close , also how should I know it is not working before using it , they claim they can’t return it because it is opened !!!!

Worst online website to order from , if you return they will not give you your money back and customer service to help you get back your money

The worst experience of my online purchase ever!!!
Ordered an item 1 week ago, it have not delivered, not shipped, there is no one to answer the phones after, there is no one to claim money back!!!
I wished i was reading reviews here before placing my order… they are fraud for sure….

They have the worst customer care and support. They never call you back and as they promise and they stop answering to ur calls.
I had a problem in returning an item purchases online, they took it and money was not refund. They claimed that the warehouse didn’t receive it. Can you imagine. And every time I call them, they say will investigate and call back; definitely no one calls back. I simply lost my money.

Don't even think to buy any product from them.
I bought a water dispenser online, the one received is completely not matching the ordered one , once i called several times to return it back the agreed but not to refund my money they just issued a gift voucher and you have to use it for online purchase only !!!!!!!! , they forced you to buy from them again by the gift voucher.