jashanmal.com レビュー 

Worst product delivery and after sales service, don’t buy any product which you can’t carry with you, they will take years to deliver it, if you call store they will tell we have delevery problem (after you bought the product). You can’t call anyone except the store as they don’t know who will deliver the product the product. Zero on customer service - typical trader mindset - just sell product and then forget.. don’t trust on their after sales service at all

Employees with irresponsible. No responses to the emails

Recently I bought a toaster from the branch in Mirdif city center Dubai which got faulty. I am very disappointed of the after sale service and the behavior of the store manager. He was very rude and unprofessional and unhelpful. I sent four complaints to the head office and so far got zero reply.

Abuaouse

I don't want to give even rate about this shop even 1. This is 0.. this is how you guys do customer service. It's been one month I didn't receive my item and also the money was cut by tubby application. I want contact them there was saying current unvalibel. One month like that. Disappointed and disgusting service. Please call me 0582612995 I need you guys to cansal my order and pay me back my money.

Used to be a wonderful shop in Kuwait since my childhood ..whenever we needed luggage or gifts that was the 1st choice to get it from. Unfortunately now its awful the online ordering system has incorrect phone contacts ...no replies to emails asking why my order is delayed. Simple order inside kuwait takes minimum 3 days. Forget it and forget shopping at Jashanmall.
It's just too hard to get any response from anyone in the customer service and when anyone finally replies they tell you to contact another number which after they provide it ...its switched off at 11am on a Momday.
From now on I will buy luggage and gifts elsewhere.

I would like to thank miss shella from customer service because she solve a problem in our refrigerator
Many thanks for her

Extremely incompetent management and customer service. We ordered a suitcase online which was meant to be delivered within 2 days. No delivery or updates after more than a week so we tried reaching their customer service phone line. They informed us that the cause of delay was because their stock ran out and had to wait for the new ones. We waited a few more days for an update. Finally they informed us that the delivery was on its way to us and made us wait another 3 days. Nothing came and we had to call them again for an update to find out that they had to give us a refund because its still out of stock.
Now, they refuse to send an email about the refund request or that its being processed. A total shitshow.

It has been over a month now , no refunds, bad communication and lack of customer service. I love how they were so helpful and friendly when I was making purchases, but now suddenly they are busy to reply to messages/ calls. So frustrating, I just want my money back 😭

do not buy from them. they picked up my goods which were being returned as they did not represent the picture and a refund is impossible. they do not reply to your messages and are a fraudulent company. Do not buy from them. Spread the word. I now don't have the goods or the refund - its fraud.

Items are fairly priced and their customer service agent was so accommodating and helpful. It was an overall good experience.

We bought 2 briefcases from Jashanmal and left the items in the shop. After shopping around, we realized that even though the products were on discount, they were still expensive compared to similar items at other stores like Carrefour, where we found the same product at half the price. Despite Dubai law recommending returns within 7 days, they refused to issue a refund. It felt like our money was being held hostage. They used the tactic of offering huge discounts to lure customers, only to find out later that the products were still expensive when compared to competitors.

Very bad experience in the shop at Alwahda Mall AUH and Dubai Mall.
The price of the same item is higher than in other shops even with discounts!
Having no refund made it even worse.
I do not encourage buying from them before checking other shops.

Unfortunately, my experience with the customer service of this company has been extremely disappointing. It is evident that there is a pressing need for a significant improvement in their customer service department. Despite reaching out to them multiple times, both through phone calls and emails, I have never received any response. This lack of communication is not only frustrating, but it also reflects poorly on the company's dedication to providing satisfactory customer support.
In order to rectify this issue, it is crucial that the company takes immediate action to address and fix their customer service problems.
It is a shame that a company with presumably great products falls short in the area of customer service.

Would give 0 stars if that was an option. Only place in Dubai that takes 4 days to deliver something (dont work on saturday or sunday..this is the year 2023 😂😂). Whatsapp service NEVER has live agents. Call customer services and the line just goes dead. Call service centre and they can’t connect you with customer services. So basically no way of speaking to anyone. The worst retail service in UAE.

Worst online portal, ordered kipling bag was delivered after follow ups. Bag very small so asked for return/refund. After several follow ups courier collected now several follow ups are made for refund. They are not responding. Its an online scam with no updates on the order.

dont trust jashanmal service center its a scam, its better to go to third party or freelance service technician.

Is there an option to put 0 stars?

So I bought a coffee machine at Jashanmal online last October 6, 2023, and it broke immediately after using it twice. So I returned it to Jashanmal Abu Dhabi Mall (as instructed by them, which is really a big hassle for me) on October 13, 2023, and requested a replacement since I just bought the machine and it broke immediately, so it clearly means that there is really a problem with the machine.

After returning the machine on October 13, they called me on October 19 saying I could now collect the machine from Abu Dhabi Mall, and to my surprise, They just fixed the machine and DID NOT REPLACE IT!!

Now, the same problem came up. THE MACHINE IS BROKEN AGAIN on November 15, just almost a month of using it. It got broken again for the second time around! I called them on November 15 and they asked me to send proof through email, which I did. I requested a voucher this time so that I could just purchase a new machine, and voila! they got back to me on November 23, 9 days after I sent them my complaint just to inform me that they refused to give me a voucher! As usual, they instructed me again to just return the item to one of their service centers!!!!!
I cannot deal with this anymore, as I have to bring the machine back over and over again to their service center.

This is really frustrating and really inconvenient for me to go back and forth to return this item. what if this machine gets broken again for the third time? will they tell me to return it again?

THERE IS REALLY A PROBLEM WITH THE MACHINE, BUT THEY DON'T WANT TO GIVE ME A REPLACEMENT OR EVEN GIVE ME A VOUCHER SO I CAN PURCHASE A NEW ONE!

So if you are thinking of buying from Jashanmal please think 5x or even 10x before doing so.

I need luggage items and i went to Dubai Hills Mall, I have had a great Shopping assistance, professional, friendly and extremely helpful from M. Faith.
She explained all that I need and I ended up buying an extra piece.
Thank you M. Faith for your attention and attitude.
Congratulations.
Patrícia Méndez

REQ ID 478088
I returned my trolley to MOE Carrefour on 28 September 2023 due to stitches issue and was told that it should be done within 2 weeks. I called to follow up after 8 days and no information given aside from "we will check and get back to you." I heard nothing from them so I followed up after 2 days and I was told that they just sent to outsource yesterday. You can imagine the frustration I am at this moment and the customer service they have in the service centre is too poor.
No follow up, no solution, no action and just being told they will "try" to get it back within 2 days. The delay, poor management and how they respond to questions is just infuriating. I am waiting for a solution and how I can get this done asap.