jashanmal.com レビュー 

Their online platform is not up to the mark. Purchased a shoe, order# generated, its been 5 days, no status update, no response from any of the customer service option, email, call, Whatsapp. Cash collected as well.

Had a great shopping experience at Jashanmal, Dubai Hills Mall. The atmosphere , the variety and specially the people were simply WOW…Had purchased school bag and other accessories and was impressed by the colors and range.Mostly on top of all which impressed was the skills, attitude and customer care by Faith Lum . She is really a true professional focused on the core of any business i.e customer care…

I don't advise any one to buy from them, as their delivery team is not honest or trustful. We bought a Hoover freezer from them, at the time of delivery we have noticed scratches on the main door as well received an item not according to our request and we refused to sign the delivery note, the delivery man was keen only in getting my old freezer for his own well and didn't pay attention to my complain, and now it has been a week every time I am calling to follow up on my compalin, they are diverting the issue, Imagen i didn't operate the freezer and paid money just to get very bad service. Delivery team is a group of people covering for each others, literally this is done for their own benefit not customer benefit.
I refused to sign, but the delivery man entered in the system that delivery was made and did not report any of our complains.

Where is the trustful act in this behavior !!!

And after making so many calls, they debate with me that they should see the scratches to report.

The delivery guy, he forced me to keep the item claiming that they will take care of the issue following day, I am.sure he knew that no one will take care of my issue......he just wanted to finish off the job.

Don't buy from them, bc no action will be taken to protect your right.

Great customer service, thanks to Grace and Amir
Extremely helpful and patient during the entire process

I bought a dish washer machine and I discovered when I sent to egypt and it was without box . It looks used before . Very bad
Door of the dish washer is not closing properly . You have sold us fake not working equipment.

Very under rating service,
Bought hoover fridge and after 1.8 years not cooling. The fridge cost 1100 and after 1.8 years the repair cost is 925.

What a sensible business by jashanmall and hoover.

In my house 1400 AED I bought LG fridge and after 8 years still using.

Great

Worse customer ser ice ever on all means

I have online ordered 3 way water dispenser i.e hot cold and normal water with refrigerator. Subsequent to delivery realised that only hot and cold water is dispensed and there is no refrigerator. After lodging complaint with great difficulty was able to reach their customer service and management who also were too insensitive to wrong product delivered and refused to do anything. It has been an extremely disappointed experience with them and will suggest to stay away from such unprofessional company. Will never buy any product ftom them after such terrible experience.

Unreliable employees, v bad service. I ordered spare part for coffee maker three weeks ago didn’t get it although they promised to send within 3 days. They either make excuses or they don’t pick up phone. If there is less than one star i would have put it

Just found out about their online website recently. I ordered a pair of shoes and was amazed by their prices compared to others. I received my order in under 24 hours and their delivery courier called to ask if I'm available for delivery.
The items arrived in a prefect condition, not a single scratch on the shipping box nor the item's box. Will definitely consider ordering from them again!

Very Bad customer service when you order online. Bought an AC They delivered order with missing parts and missing remote.

Till now AC is not checked or fixed.

After sales service center has no customer service skills. Would not recommend online shopping option

Very disappointed at the quality of a recent delsey suitcase I bought from Jashanmal. After using it for the first time the wheel fell off. I took it to jashanmal service center and asked for refund. They took it and a few days later called me to say item is repaired. Having to repair after the first use does not give confidence in the reliability of the luggage and the last thing you need when traveling is damaged suitcases. Very poor service from From delsey and jashanmal. Not what I expected from a supposed superior quality retailer.

On the 25th of November I bought a washing machine from their website.
On the 30th of November, the machine arrived but the guys just left the washing machine outside of my kitchen and left.

I had to wait some days until I found a plumber who could install the machine as Sharaf DF said that they could not provide a person to install it. This made the whole process to be so slow.
When the plumber I paid installed the machine, the machine presented an error right away.
The code E02 was showing all the time on the screen and the machine would not start.

I called the plumber again, waiting more days to get it fixed. The plumber's answer was that the machine was faulty, so I called Sharaf DG on the 14th December to change the machine.
Notice that the machine was still not being issued... And it's a new machine!!

Thursday, the 16th of December, a guy from Jashanmal came to check the washing machine. He used 2 hours and left the kitchen completely dirty and wet. He said that he could not fix the machine and that it had to be programmed at their workshop. So he took the machine and told me that it would be back Saturday, the 18th of December.

Saturday I waited the whole day at home, cancelling my plans to wait for the machine.
The technician never came and nobody called me to notify me about it.
I called their service number 20 times, which they NEVER pick up!!!
I ended up calling Sharaf DG and calling with 3 different people to get answers or an explanation, and nobody can tell me where the washing machine that I have paid on the 25th of November is!!!

I have been without a washing machine for almost a month. I have had to pay for laundry service which has already cost me 400 AED, and only because this company does not provide installation and their service partner cannot provide me with a solution.

I have used unlimited time and money on calls to Sharaf DG and Jashanmal, because nobody is calling me and notifying me what is going on.

I WILL NEVER BUY AGAIN FROM THIS COMPANY. THEY DO NOT CARE ONE SINGLE BIT ABOUT THEIR CUSTOMERS. STAY AWAY FROM IT!