Jasmineholidays レビュー 

My daughter and I booked a multi-destination trip to Borneo and Singapore through Jasmine Holidays. We received impeccable service from our travel agent, Tom, during the booking process. Tom was knowledgeable about the destinations and helped to create an itinerary that suited our needs. 

To our disappointment, the exemplary service we initially received did not extend beyond the point of booking. One of our flights was cancelled just minutes before its scheduled departure time, and the airline could not book us on another flight until the next day. While I fully acknowledge that this is no fault of Jasmine Holidays, I would have expected more support from the company in navigating the situation.

Jasmine Holidays does not operate a helpline which is open 24/7. Consequently, I could not contact them until their office opened. Such is problematic when travelling in Malaysia as the country is 7 hours in front of the UK. I called Jasmine Holidays and spoke to their receptionist, Dan. Dan assured me that someone would take the necessary action and call within one hour. One hour passed, and nobody called. So, I called Jasmine Holidays for a second time and spoke to another receptionist, Megan, who again promised someone would call in the hour. Shortly afterward, Tom called me and said he would try to contact our accommodation.

Despite his efforts, Tom did not receive confirmation from our accommodation that they would collect us from the airport. However, Tom was certain that somebody would be waiting at the airport based on his experience. As you can imagine, this did not invoke the peace of mind I needed.

To my relief, a transfer was waiting at the airport when we landed. I thought someone would have reached out from Jasmine Holidays to check in, but this did not happen.

Overall, Jasmine Holidays created a trip that my daughter and I thoroughly enjoyed, but their support when you are on holiday is shockingly poor. When you have spent £8,000 on a holiday, you would expect the travel company to care when things go wrong and work to put them right. Such was not demonstrated by Jasmine Holidays, and I will therefore be seeking the help of a different travel company for future trips and would urge anyone else who values after sales care to do the same. 

We have used this company on many occasions for various trips and holidays to India, Vietnam, Thailand, Malaysia over the last 13 years. We would recommend Phil and Tom without hesitation, especially if you want smaller hotels that the bigger companies often ignore.
Our last holiday in Thailand with Jasmine was to a hotel popular with local tourists and in area which had very few foreign tourists - which was ideal for us.

I enjoyed a tailor-made trip to Java, Sulawesi and Sumba in Indonesia. The arrangements were superb. The hotels were all good. In Java, the heritage hotels were absolutely superb.The itinerary was excellent ad enabled me to see everything I wanted to see of these beautiful islands and more. The guides and drivers were all first class.

We've travelled to Langkawi, Malaysia using Jasmine Holidays twice now and are in the process of booking again for 2025. Luke is extremely helpful when planning, making useful suggestions, particularly around timings, ensuring we take advantage of best deals and patiently answering our queries.

All the team members we've spoken to have been friendly and provided a great level of service.

The Travel Key app is impressive and enables all travel information to be available in one place at the touch of a button.

Highly recommend Jasmine Holidays! Luke went above and beyond to help plan our perfect honeymoon.. very quick responses and nothing was too much trouble. We had plenty of choices to discuss and decide upon and Luke was so helpful with answering any questions.
The itinerary was updated and the Travel Key app was great - the detail was brilliant. A huge thanks to Luke and the team!

We saw an awful lot in each of the venues, and learned a lot from all of the guides, both from their expertise in local history, but also from the lived experience of their families. The culture and history we absorbed made it much more than a holiday. And of course we enjoyed the food, sights, landscape, and the people we met. All the complex transport and expedition arrangements worked like clockwork and were well chosen. When we need help regarding a pick up time for delayed flight Jasmine responded quickly despite it being a UK bank holiday. The hotels were great, the staff were all really friendly and helpful, the whole experience was brilliant. Highlights included visiting Ankor Wat, Halong Bay,a stilt village, Mekong Delta, Saigon and Hanoi. More sobering but unmissable were the Killing Fields, and Cu Chi tunnels. Jasmine holidays did a great job, and we will be asking them to arrange our next trip.

We were very impressed by the guidance and patience of the member of staff, Luke, who helped plan our trip. There was flexibility, suggestion and advice and a personal service. Plus we feel it offered very good value for money. All of the hotels were excellent plus we had transfers and guides included which took away some of the stress of travelling over a reasonably short period of time. We will be using Jasmine holidays again - they were recommended by a friend and I will be recommending them to my friends....

The team at Jasmine organised a mostly self guided two week holiday for our family of six at very short notice. All the details were arranged quickly and smoothly and the use of the travel key app to list all documents, itinerary and much other information made a huge difference to enjoying the holiday. Their choice of hotels and transport etc was fantastic working with our budget. A couple of hiccups along the way but that was to be expected and they were immediately in touch subject to the time difference if we had problem or query. A very satisfactory experience from a very professional team Thank you.

Luke at Jasmine Holidays helped us create a fantastic trip to Malaysian Borneo that combined incredible wildlife encounters (orangutan, Bornean Pygmy elephants, Proboscis Monkeys, various Hornbills and much much more) with a really relaxing few days at the beach on Gaya Island and a couple of nights in Kuala Lumpur on the way out.
He gave us really helpful advice to build a trip that took us to beautiful destinations and hotels, whilst sticking within our stated budget, and the overall price was extremely good value having compared similar trips with other companies.
Jasmine Holidays also provided an excellent app which summarised all of the info that we needed (and which worked offline) and the whole trip ran like clockwork once we arrived.
Borneo is an amazing destination and we’d highly recommend arranging it through Jasmine Holidays.
Luke - thanks for a wonderful trip, and we’re already planning to come back to you for our next adventure.

We’ve used Jasmine Holidays for almost 10yrs years now. We come back for the great service, approachable people, and safe in the knowledge we’ve got the best deal. Thanks for helping us reach some wonderful places! J.Ward

have had 10 years of holidays arranged for us by Luke at Jasmine Travel, and can’t praise him enough. Very professional through and through, always does his best to get us the best prices on the air fares and accommodation .We have stayed many time at the Bo Phut resort in Koh Samui which is a beautiful resort,The accommodation is very Thai and set in wonderful gardens. The facilities and staff excellent. The pool and poolside restaurant area were well presented and maintained and this makes it an extremely well run hotel. Have stayed 11 times at Layana Koh Lanta , it’s Adults only on long beach with lots of bars and restaurants, which we love. Accommodation is in villas set in beautiful gardens. The staff very friendly and attentive, always with a smile. Two pools one an infinity overlooking the beach. Excellent restaurant which looks over the beach. Definitely our favourite place to stay on Koh Lanta

We had an amazing holiday in Thailand. Having never been, we gave Jasmine Holidays some ideas of what we were looking for and they got our requirements spot on. The hotels were superb and the locations were just as we’d asked for. We were provided with an excellent itinerary of what our holiday included on a day by day basis. Second time we’ve used Jasmine Holidays (1st time being our honeymoon several years earlier) and will have no hesitation in asking them again for our next big trip.

From the first contact as we started to plan our trip to Cambodia and Vietnam until we landed back in the UK, Tom and Jasmine Travel were brilliant. They know the area so well and tailored our itinerary and booked us excellent hotels. Their local guides and agents were all great and everything was brilliantly well organised and seem less which is what you need from an agent when travelling in unknown and developing counties

The itinerary for our holiday in Cambodia and Vietnam was carefully put together by Luke at Jasmine Holidays to match our requirements. The hotels were all excellent and in great locations, transfer arrangements were excellent; the guides and excursions were excellent - we really did have an amazing holiday as a result of the outstanding service Jasmine Holidays provided and can thoroughly recommend them!

Just got back from a 3 week tour of southern India. Just about everything went like clockwork and the one hitch we had was swiftly resolved by the local agent - Pioneer. They were very good and kept in touch throughout the trip. We had an excellent driver who was very attentive, ensuring everything went smoothly. The initial organisation was also really great. Tom helped out with advice and any alterations we wanted making it an excellent bespoke trip. Will defintely recommend to others and will certainly use Jasmine Holidays again.

We had an amazing time. Jasmine Holidays were brilliant right from the planning stage. They listened to what we wanted and designed the trip to fit our needs. Everything went to plan and the whole trip was simply amazing. All the hotels were wonderful and the staff so friendly and helpful. Our driver for the trip was so helpful and looked after us at all stages.

we booked our trip a year in advance, and in that time, luke and the team at jasmine holidays have been nothing short of marvellous - from finding the best choices for us, down to the everyday questions and information. we felt complete trust for them, and our trip, which had a few transfers and flights, went smoothly and efficiently. not one single moment of concern. the pre-departure info on the app was in depth and laid out everything you could possibly need to know, along with contact numbers and handy information.
thank you luke and the team for making our trip simply the best holiday we have ever had, we will never forget your professionalism, and we will definitely be returning for our next booking.

Fabulous holiday. Hotels were of great quality, the river cruise was fantastic with a great selection of trips , all the staff, guides etc were very high quality. We were made to feel very welcome everywhere we went. Pick ups and transfer services were very efficient. Luke at Jasmine was so helpful

Just returned from our Indochina tour, we had a wonderful time. All the hotels were very good, especially our hotels in Cambodia and Laos. All our guides and drivers were great,friendly and knowledgeable. I was a little worried as we had a number of internal flights and connections but it all went seamlessly. Thank you Tom 😁👍

Trip was multiple hotels, flights & tours over a 2 week period.

Everything went exactly according to plan, we actually got a room upgrade at one hotel.

Local tour operator did a good job.

Trip was well planned so we could do a lot of sightseeing & then have time for a beach holiday rest at the end of the trip.

Would recommend using Jasmine, and have booked another holiday with them for next year.