Jessica Flinn Fine Jewellery レビュー 

135
•
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Once again an exceptional experience from Jessica Flinn. After an unfortunate accident we found ourselves having to replace our engagement ring. From step one the guys were so supportive and helpful i... もっと見る

5つ星のうち5の評価

Jessica Flinn Fine Jewellery made the process as personable as possible and made me feel like there was no rush to purchase, even though picked my ring out while at the appointment! Fantastic customer... もっと見る

5つ星のうち5の評価

Amazing place to go if you are looking for unique and beautiful wedding rings. We were put at ease as soon as we arrived and everyone was so friendly. Would highly recommend

5つ星のうち4の評価

Very attentive sales team via WhatsApp, which was super convenient way to communicate. Quick turnaround with CAD designs / responses, and good advice. There was a slight mess up with my engagement r... もっと見る

企業情報

  1. 宝飾デザイナー
  2. ・
  3. 宝飾品修理サービス
  4. 宝石商

当該企業による記述

At Jessica Flinn Fine Jewellery, we're here to do jewellery differently. We're engagement and wedding ring specialists with a flare for unique designs and one-of-a-kind gemstones. Create bold, unique pieces that are unapologetically you. Break the mould, rock the boat, shake things up. Join us in our pledge to create a jewellery industry where diversity, inclusion and empowerment are the norm.


連絡先

4.8

優良

TrustScore 5段階評価の5

135件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(135)

過去12か月のレビュー数: 47件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Absolutely beautiful jewellery!

Both my engagement ring and wedding ring were made by Jessica Flinn and they are perfect. The customer service we received was amazing - even ordering from Australia.
The rings were designed to fit alongside each other and I couldn't be happier with the end result.
Would definitely recommend to anyone looking to create a unique, special piece of jewellery!

2023年5月2日
Jessica Flinn Fine Jewellery ロゴ

Jessica Flinn Fine Jewellery からの回答

Hi Jess, thanks so much for your kind review! Olivia really enjoyed helping you design your wedding ring, and we hope you had a wonderful wedding day!

5つ星のうち5の評価

I’ve had two bespoke rings and the…

I’ve had two bespoke rings and the process from start to finish has been wonderful. Great communication, lots of good support along the way and all done remotely.

2024年2月16日
Jessica Flinn Fine Jewellery ロゴ

Jessica Flinn Fine Jewellery からの回答

Hi M, thanks so much for your lovely review - we've throughly enjoyed helping you design both rings, and we'd always love to welcome you back!

5つ星のうち5の評価

Incredible customer experience, stunning designs

We went to Jessica Flinn for our wedding rings - a custom shaped ring for me and a hidden inlay design for my husband. This was one of the few places that had wedding bands for men that had a little bit of an extra something to them, which you really don’t get much option for when it comes to mens rings. The experience from trying on designs in the showroom, to choosing our final rings, to collecting them well ahead of the wedding, everyone we spoke with was super friendly and happy to help. They were genuinely interested in helping us work out what would be right for us, even if it meant going elsewhere (which we had to do for the engagement ring in the end).
The final products are super high quality and came out exactly as we wanted. I would highly recommend using Jessica Flinn for any jewellery, not just wedding rings!

2023年6月30日
Jessica Flinn Fine Jewellery ロゴ

Jessica Flinn Fine Jewellery からの回答

Hi Lauren, thank you very much for your fab review! We'd always love to have you back to design any other jewellery you need!

5つ星のうち5の評価

So happy with our wedding rings!

We travelled to Jessica Flinn all the way from Croydon to find our dream wedding rings and it was well worth the long journey. Helen was fantastic and suggested some gorgeous rings on top of my favourites to go with my engagement ring. I was very indecisive as they were all so beautiful but she was honest and very helpful with her opinions and suggestions. She helped me both me and my partner pick the perfect rings and I can’t wait for them to arrive!

2024年2月25日
Jessica Flinn Fine Jewellery ロゴ

Jessica Flinn Fine Jewellery からの回答

Hi Rhiain, thanks so much for your lovely review, and thank you so much for travelling all the way to see us! We hope you had a wonderful wedding day!

5つ星のうち5の評価

The JF team helped me create a custom…

The JF team helped me create a custom engagement ring for my now Fiancée. From start to finish the team were incredible, helped a very clueless man with every question and idea. The value for money is incredible and the finished product is to die for. I couldn’t recommend them highly enough, in particular Jessie who was a star.

2023年4月26日
Jessica Flinn Fine Jewellery ロゴ

Jessica Flinn Fine Jewellery からの回答

Hi Ryan, thanks so much for your lovely review! We had a great time helping you design the ring, and Jessie sends her best wishes!

5つ星のうち5の評価

Brilliant service from start to finish

Brilliant service from start to finish. As I’m based the other side of the country, I was able to try sample rings from home before choosing, including trying a ring sizer to get the perfect fit. The whole process was easy, customer service great and the rings are beautiful. I’m so pleased with the ring I’ve chosen, it’s gorgeous!

2024年4月10日
Jessica Flinn Fine Jewellery ロゴ

Jessica Flinn Fine Jewellery からの回答

Hi Liz, we're thrilled to hear that our Try At Home service worked so well for you! Thank you for your fab review!

5つ星のうち5の評価

I bought both an engagement and wedding…

I bought both an engagement and wedding ring here and absolutely loved both of them. Their team was also very responsive when I was trying to figure out the best ring and sizing. My wife actually lost her wedding ring after we were married and I reached out to see if the same one could be made to match the original and they also helped out with that! Great experience and great product

2023年4月10日
Jessica Flinn Fine Jewellery ロゴ

Jessica Flinn Fine Jewellery からの回答

Hi Shayne, thanks so much for your fab review! We had a great time working with you, and we were very glad to help when you needed the replacement wedding ring!

5つ星のうち5の評価

Great experience and lovely rings!

We got our engagement ring and wedding bands from Jessica Flinn/Flinn and Steel and we couldn't have asked for a better experience. Everyone we spoke to was friendly and knowledgeable and we love our rings! Thank you!

2024年4月3日
自発的なレビュー
Jessica Flinn Fine Jewellery ロゴ

Jessica Flinn Fine Jewellery からの回答

Hi Holly, thanks so much for your review! We hope you had a wonderful wedding!

5つ星のうち5の評価

Just the best experience for all the excitement

Just had the best experience going to Sheffield and picking our wedding rings!

From design and updates with how the rings were coming along which was super helpful

Cannot wait for our wedding day now so we can wear them forever

2024年3月14日
Jessica Flinn Fine Jewellery ロゴ

Jessica Flinn Fine Jewellery からの回答

Thanks Vicky and good luck for the big day! Don't forget to send us some pics 😍

5つ星のうち1の評価

Very poor service

After initially having a friendly experience choosing a ring from the showroom, we had issues finding a stone for a custom ring. We’d paid £100+ to find a stone, however we were shown stones that would not fit the ring design, and others with chips in them.

After months of searching we did not find anything and chose a different ring from the showroom that was ready to ship, it just needed resizing to a smaller size. Unfortunately, this was not a smooth process. We had issues with the resizing of the ring. It had been resized incorrectly, leaving it about a half size too big.

We got in contact to resolve, they asked us to send the ring back to check. We paid £10+ to have the ring sent back insured only to be told it was apparently the correct size. They offered us a resize but we’d have to pay for this again (at a half price rate of £45, however this is the price we’d paid the first time).

Considering the amount of money we had spent on the ring, and our time and money visiting from over 2hrs away, you’d expect this to be part of the service. Especially for a small company.

In the end we asked them to send it back so we could go to our local trusted jeweller. However, they sent the ring back without the original packaging that we had sent it in. It was in a flimsy black cardboard box, no bubble wrap and squished in a box that was too small for it. I was so upset and called them to send the original box back.

Our local (high-end) jeweller agreed the ring had been sized incorrectly due to the setting of the stones.

We would not recommend due to the service during and the after sale care.
We had planned to purchase our wedding bands from them, but we will not be doing so.

2023年12月2日
自発的なレビュー
Jessica Flinn Fine Jewellery ロゴ

Jessica Flinn Fine Jewellery からの回答

Hi Ellen, we’ve only just claimed our Trustpilot page so please forgive the delay in responding to your review.

We appreciate that you feel your experience was lacking with us. When you initially chose to stone source, we did let you know that the stone you wanted (an orange salt and pepper diamond) is not particularly common, and may take a while to source. Most of our customers view 2-6 stones during this process, and find something they love. We showed you in excess of 25 stones, and all apart from one were suitable. The one that wasn’t suitable looked perfect in the initial images, but later videos from our supplier showed a surface reaching inclusion that we weren’t happy with, and we let you know straight away. We pride ourselves on being honest with our customers, because we don’t want you to end up with something less than brilliant.

The £145 fee that you paid initially is our Custom Ring Design Service, and this fee is non-refundable, as it covers all the time our staff spend skilfully stone sourcing, and goes towards a CAD design.

At the time of your purchase, we offered the first resize at half price as standard, hence the £45 cost for your first resize. The ring measures i 1/2 on our industry standard measuring sticks, and we did double check this on more than one to ensure the sticks were correct as well.

Sizing a finger is a bit of an art, and various factors can influence the measurements on any given day. We are dedicated to providing you with the best possible sizing experience during your showroom visit, and given that you feel you only need a half size smaller, this is absolutely within a highly acceptable range.
We have offered a resize down to size I at half price to you as a gesture of goodwill (£45 instead of £90), and we will honour this discount if you do choose to claim the resize later in the year instead.

We also immediately sent out new packaging for you as soon as you made us aware, and we can only apologise for that mistake.
We cannot speak to the other jeweller’s opinion, as we do not know them or their business. However, if you do ever wish to come back for wedding rings, we would be happy to welcome you and help you find something.

We hope that no matter whether you come back to us or not, that you find beautiful wedding rings, and have a wonderful day celebrating your marriage!

Best wishes, Team Flinn

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報