J. Jill レビュー 185

Susan Pulchalsky the self proclaimed manager of the Dana Park Mesa AZ J Jill Store decided it was ok to discriminate against people with medical issues.
I was the only person in the store shopping, and made sure I stayed more than 6 feet away from both employees at all times. Susan and one other employee were up by and behind the plexiglass cash register area the whole time I was there.
I can not wear a mask due to medical reasons, there is an exemption from the County that allows for this.
Susan waited until I got toward the register to offered a mask (after I'd been shopping for about 15 minutes by then) I explained to her why I can't wear one, explained the government exception and offer to show her my documentation. Susan refused to look or listen, told me to get out of the store and refused to ring up my items. I explained to her she can't DISCRIMINATE against people with medical or special disabilities needs.
(No one would ever know I have medical issue if it weren't for this mask mandate).
I said please ring up my two items and I'll be on my way. Instead, Susan called to "report" me to who I assume was someone at corporate J Jill.
She became belligerent and rude, yelling at me, being argumentative and telling me of I don't leave she will call the police ! Susan even asked the other employee (Sandra) if she thought Susan was discriminating against me because of my medical issues and Sandra said YES!
I was astonished! Shame on you Susan and J Jill Store!!.....for allowing such horrible DISCRIMINATORY rude, unbecoming, disgusting behavior by one of your employees.
So sad, I've been a great customer for countless years but I will never shop there again !
I think I'll be in touch with an attorney to see if this is worth pursuing.

I agree with the masses! Jjill previously had a wonderful reputation for beautiful clothing and customer service; unfortunately several recent experiences in customer service have been absurd; hence the rating and looking elsewhere!

As others have stated, the company has shipping issues. Once the item has “ shipped”, don’t expect arrival date to be reliable. Allow at least 2 weeks and possibly longer. Many times my bill for the item or items is received before I get my order.
They are extremely particular about returns so beware. Yes, you need to take advantage of sales and free shipping promotions (rare) as they are quite pricey. I do think that they offer some lovely clothing, jewelry and accessories.

There are a number of complaints about shipping so I'm not alone! My first expected package will be a week beyond the original arrival date - if it actually arrives then. I ordered the second one a few days ago so who knows when that might arrive. I understand the COVID-19 crisis likely plays a big role; mine is supposed to come via the post office and they are underfunded and probably understaffed. However, I've ordered from JJill for years and often had shipping problems. When it was Fed Ex, items went to other states or were not loaded on the truck; rarely have this problem with other companies. The two items I'm expecting now are the first ones I've ordered in well over a year. I'm not sure what it is but the styles have not appealed to me. For one thing I'll order a tunic length jacket but even petite lengths for a tunic top worn alone hit me at a bad spot and are not flattering. I ordered two pairs of stretch jeans two years ago and after wearing them a couple of hours, they were practically falling down. I still have the jeans but don't want to grow into them! Yes, it's nice to go down a size but then I don't know what size to order on a different pant. The measurements given in answer to questions online don't always match the actual ones.

J Jill clothing has gone downhill. The colors are ugly, especially for summer. You can buy rayon clothes at walmart. Used to have quality fabrics and pretty colors. They will not make it! Soon you will hear they are filing for bankruptcy.

Employee is not wearing Face mask at Rochester Hills, Michigan store. She was handling clothing, dressing room areas, cash register and not sanitizing credit card machine/pen before or after use, talking up close to customers without her mask. Sign on their door states everyone needs to wear a mask...yet employees do not?

Obscenely overpriced clothing, CRAZY shipping costs, and the worst return policy ever. I've shopped at J.Jill (catalog only--no plus or tall sizes in their stores--they can't risk fat women being seen there!!!) since the 1990s. Quality is now unacceptable, especially for what they charge. You can't return anything that has been worn, washed, or has had the tags removed, because that's how you find out whether you like something, right? You never wear it, never wash it, and leave the tags on forever. Even if items fall apart, they will not take them back. For some reason I've been putting up with their hateful policies for years, but an email I received a few days ago was the last straw. It stated that "everything is 50% off--IN STORES ONLY." Like I mentioned, there are no plus or tall sizes in stores, so this offer is incredibly discriminatory as it is for straight sizes only. They've always clearly hated larger women, and seemed to make larger sizes as an afterthought, but this is really bad! I sent a message to them stating as much. I still haven't gotten a reply, and I'm sure I never will. I have (finally!) decided that after spending tens of thousands of dollars there, it's over. No more overpriced, low-quality J.Jill clothing that takes an eternity to arrive for this customer. Good luck to you in this tanking economy, where women will make much more careful choices.

SHIPPING issues!!
I understand there is a pandemic going on. However, I ordered under my shoprunner account. First, it took 1 week from ordering to FedEx receipt. A few extra days I can understand, but a full week is RIDICULOUS!! On top of that, JJill shipped it standard shipping which is FedEx smartpost!! Shoprunner is supposed to be 2 day shipping. My order was placed May 26. It is now June 13 and I still don't have my order. 17 days! My cc payment is due on the 17th for items I haven't seen. I'm a plus size, so I couldn't shop in my store even if I wanted to. Other retailers are still honoring Shoprunner terms, why can't JJill? I should have had thi order by June 3rd at the absolute latest.

Purchased a pair of $75 sneakers from J Jill. Nine weeks later, the sole started to separate from the canvas. Since I had only worn them about 10 times and mostly indoors, I decided to return them. I was shocked when they said they would not take them back because they had been worn. I explained that $75 shoes that came apart after 10 wearings were obviously defective and their return policy is 90 days for defective merchandise. The manager examined the bottom of the shoes so thoroughly that it became uncomfortable, then said it was up to her discretion on whether they could be returned. Since she could not resell them, her answer was no. After a very heated discussion she refused to give me a credit on my J Jill card, but agreed to give me a gift card, I walked out of the store with my gift card and my business. I prefer to shop at stores that stand behind the quality of their products.

This review if for shipping.

I ordered a few items online in May as the local store was closed due to the pandemic. It took about two weeks for delivery - longer than usual but there is a pandemic. Some of the items did not fit (sizing is often a hit-or-miss with j.jill) so when the store opened at the start of June I went in to exchange for a different size. The store did not have the items, so the sales associate processed my returns and placed an order for me to have the proper sizes delivered to my home. That was June 1st. On June 2nd I received an email from j.jill that my order had shipped with an expected delivery of June 8th.

After the 8th came and went I checked on the tracking link and the delivery date still said the 8th and the FedEx site said it was still awaiting the package from j.jill. I then went online to j.jill and started a chat session to ask if there was a way to track the package as I was concerned it was lost. The CS rep asked me to wait while she checked but she returned and just stated that it takes up to two weeks for delivery. Nothing else about my specific order. She offered to count the days out for me to know how long 14 days might be. I couldn't tell if she was being condescending or if she was being earnest.

Finally, the tracking changed to reflect FedEx had the package with a delivery of the 12th expected. Then it changed to the 13th. Now it says the 17th.

Pandemic or not, this is RIDICULOUS! J.jill has never been exactly speedy with shipments, but this is the last straw. After being a customer for years and years this may be the last time I shop there. The local store does not carry many of the petite sizes I need so I rely on shipping about half the time so if j.jill cannot or will not improve the shipping method (my guess is that FedEx Smartpost is the culprit) I will be forced to stop buying from them because of a lack of confidence. I will miss the linen items because I live in Florida, but I'll find another source for my needs.

This is a review of one item among many purchased over years, a linen shirt with pretty print. I've bought and liked Jjill clothing for years, for fit, comfort, durability and quality. It is 5 star for those things.
The linen shirt, though it fits well and is pretty, is rough feeling, unlike pima cotton, and requires special care that my helpful husband doesn't always follow: hand wash, lay flat to dry. Be aware. Pretty, but...

Having been a customer for over 15 years, I have seen a drastic decline in quality of the merchandise. J.jill had been my go to for years. My latest purchase arrived 10 days after order. My J.Jill card was charged immediately. The shirt I ordered was absolutely not as described so I used the return label provided. I returned it on March 26th. I continue to check on the credit to my J.JIll account. The blanket emails state that returns take 20-28 days which is ridiculous. My issue is my J.Jill card must be paid prior to that time. I do not want to pay the amount of the return as I no longer have confidence in J.Jill and will probably not order anymore so having a credit sit on my account is a waste of money. I was told today by a " customer service" agent that I had to pay it or get a late fee. I guess that's why there are reports of trouble with J.Jill.

I haven’t received my order yet but would be happy to write it when I receive it

I have been a customer of J.Jill since 2003, but last couple years I was very disappointed with quality and service.My last purchase took two weeks to arrive.
Sizing is not the same and quality of fabrics is very poor.J.Jill charge too much for their clothes.
Tatyana

Do not buy from here, shipping took over 12 days and they lied and said it would get here with 2 day shipping! Orders I placed with other companies already arrived. Will never order from again. Company needs to be shut down.

I ordered online while the local store was shut down. I wanted to return items but didn't want to pay an additional $6.95 shipping as we have a local store. I called the store repeatedly to check for any information about reopening and got the same outdated recording that they would be closed until March 27th. This was in April. I called 'customer service' & was told I would have to sign up for emails to get store information.
Other businesses in Texas are anxious to get back to business and reopened last week (May) but JJill remains closed. I went by the store today & saw someone go in...however, the door was locked and a VERY rude woman opened it and told me they were NOT accepting returns. I had trouble understanding what she was saying because her mask was so heavy.
Poorly managed businesses are using the Covid situation as an excuse for their bad business practices. On the local level, we did not have a serious outbreak of virus. There is NO excuse under any conditions for the lack of consideration for customers. I can spend my money elsewhere and intend to. JJill has a bad attitude toward their own clientele. This is not about 'keeping our customers safe'...it's about bad management making excuses. There are plenty of places to purchase clothing and for less money. I will NOT be back. Judging from other reviews, perhaps its time for JJill to keep the doors locked and shut down.

I like the clothes but they are expensive so I like to wait for sales. But twice now they have sent offers too late for me to take advantage of them. The first one hit my inbox after midnight so the sale was already over, this latest one at least arrived at 8:04 pm, which would have given me 4 hours to order, except that I go to bed at 9.40 and I don't check my emails on Sunday night, especially a holiday! An offer should be good at least 12 hours or they are a joke.

I love JJill. The clothes are the Best quality and the service is great. I just got some really great deals and their dresses are gorgeous. My favorite place to shop!

The most disapointing part was the cost to ship and to return. $20 for my order. The dress was nice but at $100 and the linen was so heavy I could never wear it in Florida and I thought it too expensive in the long run. I thought linen was a light weight summer cloth - not with J Jill. Shipping and return amount took forever!

Alas, I have to agree with the poor reviews. I have been trying, very hard, to stay WITH J.Jill, remembering the times when linen was linen, prints were not some gaudy splatters of bizarre colors, and you felt like you were wearing a piece of clothing and not a potato sack. My loyalty has reached its limit--even the MODELS on their site, and most of the customers, myself included, do not boast model parameters--look horrendous--weighted down with maxi, shapeless, sleeveless outfits with gaping armholes in colors and prints that do not become anybody, even a 20 something size 2 tall.
Please, either stop, or reconsider. Listen to your customers.