J. Jill レビュー 185

I have a friend who insists on purchasing me gift cards from JJILL- which if I was NOT 75 years old, might be ok- JJILL has nothing in their store that I feel is appropriate for me- The first gift card I received was for $75-that bought me a tunic shirt- which did not fit anywhere-- I wound up donating it to the local thrift shop-- the next gift card she gave me was two years ago for $75, - still have that and the last one is for $100- Since her birthday is coming up, I called JJILL to ask if I might purchase a gift card for her with my $100 e gift card and they said NO!! what they could not explain to me is why they have this policy- If I went into their store with this ecard number I could use it to buy their merchandise for myself- BUT I CANNOT USE IT TO PURCHASE A GIFT CARD for anyone-- how much sense does that make???? makes none to me- so I am stuck with $175.00 in useless gift cards-- Thanks JJILL- love the way you work with customers-- My only recourse now is to go to my friend and tell her that JJILL is not for me and please no more gift cards from this merchant- I have avoided doing this because I don't want to hurt her feelings-- ):

Well this is pretty weird- so will do again- I posted an update but it is not here-- Jill B contacted me and is sending me two gift cards- one for $75 and one for $100- NOW I can use them! I'm not sure why they have that policy, but in any event they are allowing me to spend mine as I see fit- as it should be- Thank you Jill B for reaching out and taking care of this!

Visit was on 6/18/19 at 2:55 pm. The Salesperson: 0106472; Cashier: 0110797 Register: 2
Total Amount Purchased with J.Jill CC: $344.16
Location: #3103 Easton Town Center, The Strand West
Easton Mall, Columbus, OH J.Jill location. I decided to treat my daughter to new wardrobe for her upcoming school year at her new teaching job. I normally shop online, but she was visiting and we were killing time while my dog had a procedure. Anyway, I had a very similar to “Esther’s” review re the asking unnecessary personal questions. We were followed around the store as if we were criminals! I believe I also noticed a security officer walk through the store into back room; I thought odd but didn’t think about it. When we were browsing through jewelry, the sales lady at the register whispered something to customer at counter and the customer turned around and was staring at us!!! When we went to the register to pay for our merchandise, with my J.Jill credit card, this rude sales lady asked for my phone number; I gave it to her, and said it wasn’t on the system. I said that was strange; that’s the only number I’ve had on my account! She said, “I don’t know why that happens.” She then continues on asking me name, address, email, phone number. I was so disgusted and insulted in front of my daughter and other customers. J.Jill needs to train & educate their sales people at theEaston Mall location that minorities (Hispanic) also spend their hard-earned money at J.Jill and ALL customers should be treated with decency and respect. This is terrible for minority shoppers; this is unacceptable, period!

Also my credit card reader kept saying my card was not working but I noticed she kept typing into register at each attempt. She offered no explanation. The machine prompted me to enter it manually and it worked fine. But it is as almost like she was purposely trying to make my card default into error code. If J.Jill allows this from this employees, then its time to close my account and shop at Soft Surroundings, Ann Taylor, Chico’s, Anthropologie, J.Crew, Banana Republic, where they DO know how to treat the customers who help keep their employees employed!!

Also, the sales lady bunched all the clothes into the same tissue. When I asked my daughter if she wanted the linen pieces separated, the sales lady said, “Oh, they iron out nicely.” WOW

And by the way, other than my bra and panties, EVERy single article of clothes I wore on this store’s visit were J.Jill which I purchased online!!!!

I use to love JJill. But the quality and pricing have gone downhill. Today I was shopping there and the service lady was surprisingly rude and nosey. Didn’t ask but wanted me to confirm my personal email and home address when making my purchase. When asked if this was for coupons or rewards, she just said no. So I asked to have my personal info taken off and she told me it was too late to ask this! She also asked why I didn’t get the (overpriced) carnigan I
tried on, and when I said I would just wait for a sale, she fell silent and I felt I was being judged.
To top off this bad experience, there was a sign that said 30% off, right next to the dress I was going to buy. This was misleading because she ended charging me full price and informed me the sale was only for the pants. I felt like the word “sale” was a bad word to say at that store to her. I use to shop there all the time, but I no longer have a desire to go to that store again.
-disappointed customer

When you have a credit card with JJill, as well as with several other companies, you have to deal with Comenity Bank. Sometimes it is hard to me to keep track of these usually small bills and one can fall through the cracks. I recently had a problem with taking care of a small bill with JJill. Comenity Bank was no help. But someone from JJill reached out to me and made it right. I am very appreciative of that. If you don't like your results with Comenity Bank, there is hope with JJill itself.

For the past two years I have been very disappointed in the cotton knit jersey pajama material. After about a year they have holes in the material. It appears as though the quality of fabric has greatly decreased. Don't know if I will buy anything cotton knit again from JJill. Really disappointed.......

I purchased a birthday gift from J Jill online to be delivered to a relative. I never received a shipping email, so I logged into my account and it shows order shipped. I assume that all is okay, but I should have investigated further. Turns our the order was never shipped, apparently it was out of stock and J Jill did not bother to let send an email to inform me of this. So the birthday has come and gone with no gift received! Even now, my account still shows order status "SHIPPED." Awful company with over priced clothing.

The quality has gone way, way down. I found better cotton knit pants at Walmart. When I returned a garment, their financial branch kept charging me late fees, though I no longer had any product. I called them twice to tell them to stop adding late fees because I did not have any product and would not be paying the fees. They were rude and refused to stop charging the fees ...... until I pointed out this dilemma on the JJILL facebook page and it was fixed right away. The JJill brick and mortar stores have always been helpful It's their online sales that are a problem ... But the quality has gone down so badly, I buy my clothes elsewhere now. Too bad really. I used to love their clothes.

I opened a charge acct for a purchase at the sales person's urging, due to the incentives for doing so. I received a notice of late payment with late charge, I immediately paid for the merchandise, and I explained that I had not received the original bill so would not pay the late fee. We have been harassed monthly for late payments, which increase each month, and are now over $90, despite many calls (all unacknowledged) to J. Jill to explain what had happened. Of course we closed the charge account and will not shop there again unless this issue is resolved and late charges cancelled. Now we are being harassed by a collection agency. We can't believe a company with a reputation to protect would act like this. We never got the original bill, and no one will listen or respond; they just charge more late fees. And the harassment is increasing.

I made an error in ordering online. When I realized my mistake, I called customer service and spoke with Amy. I have only good things to say for my service. Thank you, thank you.

My wife ordered from JJill and it hit FedEx SmartPost on Aug. 28 in Massachusetts with a 7 day delivery date, Sept 5th, to get to Calif. It is now September 12 (16 days) and no package. It has been at a SmartPost location less than 20 miles from our home for the past 2 days! It has sat in several different SmartPost locations for over 3 days each time before moving on to the next location. JJill says it isn't lost if SmartPost says where it is so we just have to continue to wait as they won't re-ship her purchase. I say we won't be shopping at JJill any more. So sad as their tall sizes fit her well. Similar to this has happened to three of her last four orders from them. The fourth order was just one day late which I guess for them is doing really well!

Too bad they are using Comenity as their credit card. I have received 2 harassing phone calls from them about a past due amount. The statement I received was inadequate and they were unable to explain them correctly to me. I will pay the exorbitant late fee ($27) and NEVER shop at J Jill again.

I loved JJill 10 to 15 years ago but the quality of the clothing has gone way down. They also do not offer free returns when you purchase online.

I stumbled upon the J.Jill.com website recently and have received several orders. I find their customer service top-notch, uber-quick to respond and accommodate, and their clothing absolutely beautiful and good quality. I totally recommend them. Why all these 2 and 3 stars? I don't get it, as women I've talked to say that they love J.Jill, too!

this credit card charges a mandatory monthly fee of $2. When that $2 is not paid, a $27 monthly late fee is assessed. Tried several times to close this account. Representatives are rude, condescending and not helpful. First attempt to close account did not work and although I had email documentation of communication with a representative- they did not believe me and I was charged the second month of late fees. Ended up paying over $200 for one purchase of $ 45.

I was silly and did not fully read the shipping and return policies before placing my order. J. Jill charges very high shipping and handling fees on their orders and also charges shipping to return or exchange items so now I'm out about $20 on an order I had to return. In today's world of many free shipping/exchange policies for online orders, I will take my money and shop elsewhere from now on.

Shopped at j. jill for first time near end of June & opened a credit account. My bill was due on Aug. 3. I mailed a payment on July 30 for the total amount due, $206.06. Last week I received a bill for a $27 "Late Fee", claiming my payment got there 2 days late. That $27 is over 13.1% of what was due, and I had mailed to total due FIVE DAYS BEFORE the due date so I don't even believe it took 7 days to go from PA to TX. I worked in accounts payable for many years and we always went by the postmark date on customer payments.

I deal with many companies and generally if this kind of situation occurs they waive the late fee as a courtesy. NOT J JILL! Even though I told them to cancel my account and I will do no further shopping with them, they didn't care and would not give an inch - and they still want the $27. In fact they said if they don't get the $27 by Sep. 3, they will charge me an EXTRA $37 fee on top of that - which is 137% of what's due. This is usury!

The agent on the phone was extremely rude, uncaring, and made no attempt to keep me as a customer at all. I told her I was extremely unhappy with J Jill. - No reaction at all! She just said my account is now closed but I must still send them the late fee of $27 to avoid having a new $37 fee (that's 137% ) slapped on my credit report. I have never dealt with any company that had absolutely ZERO concern about trying to retain a customer and make things right.

When I told her again I was extremely unhappy with J Jill her reaction was "Is there anything else I can help you with?" Me - "NO, and you didn't help me." Her - "Have a good day" REALLY J JILL????? What a horrific way to deal with a customer. I will be warning anyone I know to avoid this store.

Although there are two JJill stores in New York City where I reside, in neither of them are there any Petite sizes available, although most items in their online and in their catalogue are in petite and women's sizes . If one wants to purchase a petite size at their stores, one must order it there and then it will be sent out with free shipping. The beauty of having a store in one's area is that one can try the clothes on for a more accurate fit. This is especially helpful with this company because their clothes tend to run large. But this convenience is not available to Petite women although JJill proudly advertise that they fit Regular, Tall and Petite. If after visiting one of their stores, then ordering a Petite at the store and having to wait for it to be mailed, the item on arrival doesn't fit and has to be sent back this is a tremendous inconvenience and waste of time. Why are Petite women discriminated against????

Don't bother to pay the extra $8 for two day shipping. They use FedX and it has to be ordered before 3 Easter Time. So if you are in California it is actually 1:00. In addition it is 2 BUSINESS DAYS and they don't count Saturday. USPS delivers on Saturday and is a better way to ship. So 8 additional bucks buys you absolutely nothing!!!!
I ordered on Thursday 12:30 California time and will not be getting the items until this coming Tuesday. That's not 2 days.

I have been an on line JJill customer for many years. Recent purchases have shown to me a change in the quality of their items. I wrote a review on their site of a recent purchase I made. Prior to my purchase, I read a review stating that the item did not hold up well when it was washed. When I received my item, I was surprised at the thinness of the fabric. My review, which was written in a rational, informative tone, was declined publication on their site. This leads me to believe they are screening out the not so positive reviews. I am disappointed and will likely not buy from them online, as I cannot see the quality of the item before purchase.

I've ordered from JJill four times in the last year. Just got my latest order - of Superga slip on shoes, a couple of pants, two shirts, and several tank tops. The quality of the items are super good. But I always read reviews before purchasing so I've been happy with my buy's b/c of the real customer feedback on their website. Love this feature on their website.

I also use their store credit card that gives and extra 5% discount. Overall, always consistent delivery service. And they have promos if you are on their mailing list. Wish shipping was a little cheaper though - it's about $12.