The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... もっと見る
企業が回答しました
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... もっと見る
企業が回答しました
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... もっと見る
企業が回答しました
企業情報
当該企業による記述
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
当該企業による記述
連絡先
Meadowcroft Lane, HX6 4AJ, Ripponden, 英国
- 0800 048 4187
- enquiries@jla.com
- jla.com
4.5
優良
1876件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and efficient service
2026年3月25日
JLA からの回答
Good afternoon Mark,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Contacting support
Everytime that I have had to contact JLA the girls on the end of the phone have always been pleasant and extremely helpful.
2026年3月25日
JLA からの回答
Good morning Annette,
Thank you for providing your feedback. Your comments are greatly appreciated, and we are pleased to see your 5‑star review.
Kind regards,
Ella
Really Helpful
Really helpful in getting someone to come and look at the equipment that is faulty. Thanks for supporting my bsuiness
2026年3月25日
JLA からの回答
Good morning Darren,
Thank you so much for your lovely 5‑star review. I will make sure that Claire and her manager see this amazing feedback.
Kind regards,
Ella
JLA からの回答
Good morning Sheldon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Excellent customer service well organized
Excellent customer service the operator over the phone was very professional . After booking a breakdown JLA delivers exactly as promised with great attention to detail. Its engineers are Highly reliable.The only issue I have with JLA is that they sometimes conclude too quickly that an item is beyond economical repair, often based on previous call-out data or the number of parts already used. In my view, this could be managed better,either by avoiding unnecessary costs from the start or by continuing the repair process until the issue is fully resolved, rather than stopping midway after significant resources have already been spent.
It may also be worth considering cost-sharing options with customers for parts when a repair is still possible, instead of moving straight to replacement.Overall, I recommend JLA. They are very well organized and well resourced. Shazad, the Business Development Manager, personally reaches out to customers and strives to add value while ensuring clients get good value for money. This is especially worth mentioning, as I’ve noticed clear improvements in their approach, with faster and more effective responses.
2026年3月24日
JLA からの回答
Good afternoon Mariusz,
Thank you for taking the time to provide us with this excellent feedback and 5‑star review.
I will ensure your kind words are passed on to the appropriate managers.
Kind regards,
Ella
JLA からの回答
Good afternoon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
We ran into an issue with our recently…
We ran into an issue with our recently installed washing machine and auto-dosing system. Within 24hrs of calling the helpline, we had a great guy called Ryis Sigdeniz to our rescue! He managed to successfully identify the problem and get us back up and running in under 2hrs. Very grateful to all involed. Thank you.
2026年3月24日
自発的なレビュー
JLA からの回答
Good afternoon Rachel,
Thank you so much for your wonderful 5‑star review! Your kind words truly mean a lot. I’ll be sure to share your fantastic feedback with Ryis and his manager.
Kind regards,
Ella
prompt answer to call
prompt answer to call, good communication and time given to answer relevant questions.
2026年3月24日
JLA からの回答
Good afternoon Joanna,
Thank you so much for your lovely 5‑star review. I will make sure that Victoria and her manager see this fantastic feedback.
Kind regards,
Ella
JLA からの回答
Good afternoon Lauren,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Great telephone manner
Phoned for a fault. Lovely call handler with a great telephone manner. Made the call easy and quick.
2026年3月24日
JLA からの回答
Good afternoon Rik,
Thank you so much for your lovely 5‑star review. I will make sure that Helen and her manager see this amazing feedback.
Kind regards,
Ella
Feed back
Always provide a brilliant service if i had to rate your service between 1-10 it would be a 10.
2026年3月24日
JLA からの回答
Good afternoon Donna,
Thank you for providing us with this positive feedback. We really appreciate your kind words.
Kind regards,
Ella
The issue still remains unresolve
The issue still remains unresolved. The job has been closed without a resolution and without any discussion. No one is "listening" to what we we saying and it feels like assumptions have been made without looking at the bigger picture. It is not clear why only one washing machine has neen affected by the power supply when we have 3 machines in constant use!
2026年3月22日
JLA からの回答
Good afternoon,
Thank you for providing us with this feedback.
I have passed this on to the relevant team to look into, and they will be in touch shortly.
Kind regards,
Ella
It took a long time to answer my call.
It took a long time to answer my call.
Then it took a long time to sort.
Sorry if you had a new starter.
2026年3月24日
JLA からの回答
Good afternoon Bridget,
Thank you for providing us with this feedback.
I’m really sorry that it took so long for us to answer your call. This isn’t the experience we want for our customers.
We will look into the issue you’ve raised to help ensure this doesn’t happen again.
Kind regards,
Ella
Always a pleasure to welcome JLA…
Always a pleasure to welcome JLA engineers onsite. Chris D is absolutely spot on, solved every issue that we have. Always has time to spend onsite and help in anyway he can, he sorts the issues and makes sure everything is ok before leaving. Top man! Keep up the great work and the JLA team!
Thanks Tom
2026年3月23日
JLA からの回答
Good morning Tom,
Thank you so much for your wonderful 5‑star review! Your kind words truly mean a lot. I’ll be sure to share your fantastic feedback with Chris and his manager—they will be delighted to read it.
Kind regards,
Ella
EXECELLENT
2026年3月23日
JLA からの回答
Good morning Amal,
Thank you for providing your feedback. We greatly appreciate your comments and are pleased to see your 5‑star review.
Kind regards,
Ella
real friendly and prompt staff
2026年3月23日
JLA からの回答
Good morning Andrei,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Early response 😄
Early response, talking to a human being. The engineer is always very helpful when they attend a breakdown.
2026年3月23日
JLA からの回答
Good afternoon Malcolm,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Had to log a job for a broken machine
The lady I spoke to was vey courteous and knowledgeable.
2026年3月23日
JLA からの回答
Good afternoon Jackie,
Thank you so much for your lovely 5‑star review. I’ll be sure to pass your feedback on to Morgan and her manager.
Kind regards,
Ella
Polite and helpful
2026年3月23日
JLA からの回答
Good afternoon Harry,
Thank you so much for your lovely 5‑star review. I will make sure that Phoebe and her manager see this amazing feedback.
Kind regards,
Ella
JLA からの回答
Good afternoon Vanessa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
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