I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... ãã£ãšèŠã
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Good rate and easy to use website, but not happy with the denominations mainly 50 Euro notes! Luckily the bureau in my John Lewis happily changed them when I collected, but this won't happen when the... ãã£ãšèŠã
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The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... ãã£ãšèŠã
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Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... ãã£ãšèŠã
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Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
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- johnlewismoney.com
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Simple online process really quickâŠ
Simple online process really quick delivery and to a collection point of my choice, great that there are no fees too.
2026幎6æ23æ¥
John Lewis Money ããã®åç
We are so pleased you found our online process simple, Ellis. It's great to know you appreciated the quick, free delivery to your chosen collection point. Thank you for your kind words and for using our service. ^Karen
John Lewis Money ããã®åç
Thank you so much for sharing your review. We really appreciate your feedback. ^Karen
Poor experience with NewDay - John Lewis credit card providers âŠ
Poor experience with John Lewis Partnership credit card providers NewDay. Signed up but missed the first payment date (by 1 day). Only 1 reminder from NewDay (which I missed in my emails) before the payment due date. Second "reminder" came after the payment due date with a £12 fee. Card now paid in full and cancelled. BEWARE if you sign up of the excessive late payment fee and don't rely on NewDay to remind you that payment is due.
2026幎6æ22æ¥
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John Lewis Money ããã®åç
Thank you, Nick, for sharing your experience. We are sorry to hear about the issues you encountered with the payment reminder and late fee. We appreciate your feedback as it helps us improve our services. ^Karen
The staff are friendly
The staff are friendly, and the order delivery is accurate, so I like it.
2026幎6æ19æ¥
John Lewis Money ããã®åç
Hi Hannah, we're so glad you appreciate our friendly Partners and accurate deliveries! We value your positive feedback. ^Steph
John Lewis Money ããã®åç
We're happy to hear you had a smooth experience, Julia! ^Steph
Service was quick and professional
Service was quick and professional. I was warmly welcomed and given pertinent and useful advice. The whole experience was friendly and customer focussed. Certainly return to JL Money.
2026幎6æ12æ¥
John Lewis Money ããã®åç
Hi Steve, we are so glad you had such a positive experience with our service and advice. We truly appreciate your kind words and look forward to welcoming you back. ^Steph
Quick and rate was good
2026幎6æ22æ¥
John Lewis Money ããã®åç
We're glad you enjoyed your experience, Mohammed! ^Steph
Happy with the service
The lady was very helpful & there was no waiting to be served, had the denomination requested.
Whilst I was at the desk my wife had a very comfortable area to wait in.
I've used this service before & will again
2026幎6æ22æ¥
John Lewis Money ããã®åç
We are so happy to hear you had such a positive experience with us, Roger, and we appreciate your kind words about our helpful team and comfortable waiting area. Thank you for your continued loyalty! ^Steph
No ordering just asked if they had anyâŠ
No ordering just asked if they had any currency in stock which was at a reasonable rate. As easy as withdrawing sterling from a bank counter. Staff member asked where we were going and wished us a happy holiday. Lovely experience
2026幎6æ22æ¥
John Lewis Money ããã®åç
We are so pleased to hear you had such a lovely and easy experience with us, and we appreciate you sharing your positive feedback Kathleen! Enjoy your holiday. ^Steph
John Lewis Money ããã®åç
We're happy to hear that your experience was so positive, Steve! Thank you for your review. ^Steph
Very friendly & helpful staff!
The staff were very friendly and helpful. Because we were unable to go on our holiday the John Lewis shop provided us with a full refund.
2026幎6æ22æ¥
John Lewis Money ããã®åç
We're so glad to hear our team provided excellent service and that we could assist with your refund, Paul. ^Steph
Great rates
Great rates, quick delivery,easy to order used this service many times always excellent service.
2026幎6æ22æ¥
John Lewis Money ããã®åç
We're so glad you consistently have an excellent experience with our service, Andrew! ^Steph
Everything about this experience hasâŠ
Everything about this experience has been second to none. I cannot rate the use of this card highly enough. Well done everyone, Partners included. 10/10
2026幎6æ19æ¥
John Lewis Money ããã®åç
We are so happy to hear you had such a positive experience with us, Andrew. Thank you for your wonderful feedback! ^Steph
Good experience so far and the appâŠ
Good experience so far and the app looks decent. Also got some good opening offers
2026幎6æ19æ¥
John Lewis Money ããã®åç
We appreciate your positive feedback! We're glad you enjoyed your experience with our app and the opening offers. ^Steph
All very straightforward
2026幎6æ22æ¥
John Lewis Money ããã®åç
Hi Margaret, thanks for your positive feedback. ^Alan
All very straightforward
All very straightforward. I hadnât ordered currency in advance and they were available there and then ð. Friendly and efficient service. Thank you
2026幎6æ22æ¥
John Lewis Money ããã®åç
Hi Clare, we're so glad we could assist you with your currency needs promptly and efficiently. Thank you for your kind words! ^Alan
Easy & quick to order on line & pick upâŠ
Easy & quick to order on line & pick up 2 days later.
Strange though to keep receiving emails to say you haven't picked up your money ?
2026幎6æ22æ¥
John Lewis Money ããã®åç
Hi Mark, we're glad to hear your online ordering and pickup were easy! We appreciate you bringing the email issue to our attention, sounds like your order hasn't been scanned through the system correctly. Apologies for any confusion caused. ^Alan
There was no wait to be served
There was no wait to be served, it was dealt with efficiently and pleasantly
2026幎6æ16æ¥
John Lewis Money ããã®åç
Hi Yaroslav, we're so glad to hear we provided efficient and pleasant service. Thank you for your kind words! ^Alan
So so simply and easy
2026幎6æ18æ¥
John Lewis Money ããã®åç
Thanks Susan, glad all went to plan for you. ^Alan
John Lewis Money ããã®åç
Hi Emma, we are glad you found our service efficient and look forward to receiving further custom from you. ^Alan
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