Root Insurance レビュー 

3,098
TrustScore 5段階評価の4

3.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Well I ran into a problem on the website with it crashing on me when I trying to set my insurance up. But the customer service I received to help me get the policy canceled and gave me my full refund... もっと見る

企業が回答しました

5つ星のうち1の評価

This is the most corrupted company I have ever seen. I have personally witnessed the discuss myself. They will not pay claims even when it’s obvious they’re wrong. Left me with body pains and thousan... もっと見る

企業が回答しました

5つ星のうち5の評価

The test drive is simple and easy to use. The app is also easy to use. Root holds true to their promise to give breaks to safe drivers. This is important to me, being I am not paying for other drivers... もっと見る

企業が回答しました

5つ星のうち5の評価

I always have wanted to try this car insurance and see if it's good. I wish all car insurance companies would do this. Do a trial run to give the people who are great drivers better insurance and reas... もっと見る

企業が回答しました

企業情報

  1. 金融・保険

当該企業による記述

We use artificial intelligence to help good drivers save an average of $1187 a year on car insurance. Download our free app, take the test drive and get a quote!


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

3098件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 97%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(3,098)

過去12か月のレビュー数: 232

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Affordable

The app was easy, the price of my insurance very reasonable compared to other companies I called and I’ve definitely started referring family members and friends.

2026年2月12日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

We appreciate your support, Deborah, and we'll be here if you need anything along the way. —Root Insurance Social Media Team

5つ星のうち5の評価

Easy and convenient

Easy and convenient

2026年1月23日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

That's what we like to hear, Mel. Thanks for the 5-star review. —Root Insurance Social Media Team

5つ星のうち1の評価

Root would not pay

We had an accident that was caused by someone insured with Root. The police report clearly indicated fault of the party insured by Root. Root Insurance company would not cover the accident since they said it was the insured party's son and not the person that purchased the insurance--his Mom. They even admitted that it was their insured person's fault but told us we would have to take them to court since they would deny payment for the repairs.

2025年9月22日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Ted. We're sorry to hear about your accident and we hope everyone is safe. Please know that we've shared your feedback with our claims department for review. —Root Insurance Social Media Team

5つ星のうち5の評価

You made the transition very easy

You made the transition very easy. Let’s see how it continues.

2026年2月5日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Thanks for sharing, Robert. We're glad to hear we could make it easy to get started and we'll be here if you need anything along the way. —Root Insurance Social Media Team

5つ星のうち5の評価

Great

It was a good experience

2026年2月2日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

We're happy to hear that, Debbie. Thanks for the 5-star review. —Root Insurance Social Media Team

5つ星のうち5の評価

Found the insurance on Credit Karma and…

Found the insurance on Credit Karma and found I could save $23 a month so I jumped at the chance, made the switch from Progressive so easily and I’m all set.
I guess I just don’t know if they send the info to the state for me or not?

2026年2月5日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Betsey. We're happy to hear you're saving with us. If you have questions about the status of your policy or anything else specific to your account, you can reach our customer support team at contact@joinroot.com. —Root Insurance Social Media Team

5つ星のうち1の評価

My quote went up 600$ out of nowhere

My quote went up 600$ out of nowhere. From 358 a month it went up to 460$ 😂
Left them really quick and now with direct auto and my payment is only 145$ a month. Not worth it!

2026年2月1日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Sonia. We're sorry to hear you decided to cancel, but we understand why you may choose another carrier if you can find a lower rate elsewhere. Thanks for your time with us. —Root Insurance Social Media Team

5つ星のうち5の評価

Application only took a second and I…

Application only took a second and I needed insurance to get my tags and this was pretty cheap. Thank you

2026年2月2日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Lisa. We're happy to hear we could make insurance easy for you and help you save. Thanks for the 5-star review. —Root Insurance Social Media Team

5つ星のうち5の評価

Great prices 😆

Great price when you sign up with convenient payment and fast delivery of your insurance cards and other information 🤗

2026年2月2日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Thanks for sharing, Mirza. We're glad to hear it was easy to get started and that you're happy with your rate. —Root Insurance Social Media Team

5つ星のうち5の評価

Delivered as promised

Once the trial period was over, Root offered me an amazing policy for an even better price. Sign-up was quick and painless. No hassles, no agent trying to sell more coverage. Will be recommending ✌️

2026年2月2日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Thanks for your support, Ken. We'll be here if you need anything along the way. —Root Insurance Social Media Team

5つ星のうち1の評価

Run! Do not trust Root with your possessions

I’m sharing my experience as a consumer to highlight serious concerns with communication, transparency, and basic empathy during a claims process that lasted over 40 days.

Timeline:
• My vehicle became undrivable due to a covered claim
• I was without the use of my vehicle for over 40 days
• Multiple emails went unanswered for days at a time
• I was repeatedly forced to call just to receive basic updates

During this process, I received inconsistent and shifting information.

Beyond the technical mishandling, the lack of empathy and consideration for the real-life impact of being without transportation for over a month was unacceptable. Insurance is meant to provide support during difficult situations, not add stress through silence, misinformation, and delay.

As of today, my vehicle is finally ready for pickup. Due to the continued lack of accountability, I am allowing the Texas Department of Insurance to handle this matter through the appropriate regulatory channels.

This has been one of the worst service experiences I’ve encountered, and it has permanently impacted my trust as a paying customer. Keep in mind this was a MINOR claim that could have been resolved over 30 days ago. This is not the company you want to deal with when facing a loss of your possessions.

2025年12月21日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Shanequa. We're sorry to hear about your experience and have shared your feedback with our claims department for review. —Root Insurance Social Media Team

5つ星のうち5の評価

Amazing and Affordable Insurance

Amazing company! Easy to sign up and it is actually affordable!! Highly recommend to drivers!

2026年1月26日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

We're happy to hear you're saving with us, Jake. Thanks for the 5-star review. —Root Insurance Social Media Team

5つ星のうち5の評価

So good

So good, it’s a different experience that works for your true lowest insurance. Using real data.

2026年1月23日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

We're glad you like it, Brian. Thanks for leaving a review. —Root Insurance Social Media Team

5つ星のうち5の評価

AWESOME ROOT SERVICE

The ease of the website to review and pay for policy

2026年1月20日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

We're happy to hear that, Demetria. Thanks for the 5-star review. —Root Insurance Social Media Team

5つ星のうち1の評価

Our vehicle was hit by a Root driver-Root will not pay!!!

Our vehicle was hit by a Root driver, the police report shows their driver was at fault, and the body shop shared pictures of damages and Root doesn't want to pay. Beware of this low-class insurance carrier.

2025年12月11日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Dr. Castilleja. We're sorry to hear about the accident and we hope everyone is safe. Please know that we've shared your review with our claims department. —Root Insurance Social Media Team

5つ星のうち5の評価

I love root

I love root ! Simple easy and amazing pricing !!!

2026年1月21日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Thanks for the love, Chrissy. We're glad you decided to give Root a try. —Root Insurance Social Media Team

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