National General Insurance レビュー 

After many issues, I cancelled the policy. To top things off, they did not apply the cancellation to the renewal. The cancellation downloaded to the agency but they didn't cancel the autopayments. I basically paid twice for my insurance. They finally refunded me $3841. Also, it was noticed by chance--they didn't find the error.

After an accident in a car covered by NGI, the first red flag was the BMW dealership body shop saying NGI is on their "black list" for not paying claims. They only agreed to work on the car if we covered any unpaid amounts. It took NGI weeks to settle a claim that should have taken hours. Not answering phone messages and taking days to respond to emails is their primary tactic to delay, obfuscate and frustrate.

If I could give ZERO Stars I would... All I can say is don't do it.... Rep by the name of Willie Allen stated he has the best insurance and gave me the best rate.. In 3 months my insurance rate increased $50.00,, He wouldnt answer my calls or call me back to explain.. What a coward... Finally spoke with his Boss, and he said oh the discount dropped off! in 3 months, scammmers.. I have since cancelled this scamming company, please do your research before attempting this illegal company

tries to over charge you with fees by saying you canceled. then makes you call and rectify their problems with no intent on accepting wrong doings. then tries to charge for services not rendered during lapse of coverage. Then the management tries to say you where covered the whole time we reinstated it retro active. as if it would have saved me a ticket or from not being covered in a accident. Right. When asked directly i would get the a political answer 🙄

Extremely disappointing experience with National General Insurance.

My vehicle was declared a total loss, and National General is trying to pay me approximately HALF of what my vehicle is actually worth. But what makes this situation even worse is the complete lack of customer service and support.

They had no problem contacting me when they needed information from me. However, now that I need to speak with someone about the unfair valuation of my vehicle, nobody answers my calls. I have called repeatedly, left messages, and I am still waiting for someone to call me back. No one follows up, no one provides clear answers, and no one seems willing to take responsibility for resolving my claim.

This is an insurance company that collects your premiums and is supposed to be there when you actually need help. Unfortunately, when I needed them, getting basic assistance has been nearly impossible.

Being without my vehicle while trying to resolve a total-loss claim is already stressful enough. Having to constantly chase an insurance company just to get someone to answer the phone makes the situation even worse.

Based on my experience so far, I cannot recommend National General Insurance. Their claims support and customer service have been extremely poor. I am still waiting for someone to return my calls and provide a fair resolution to my claim.

Worse experience for the last two months! I feel like they are a scam every person saying something new. They are trying to get you to pay anything and defer the rest to a later date. I had been a client for six years and they canceled my policy for no reason I didn’t find out until I was trying to pay my monthly bill. I know they are not telling me the truth.

I was in an accident on 6/26/26, their customer hit me in the back totaled my car that was paid for in full. I sent the title, it was lost in the mail, the title company Copart told me I signed a POA for them and they needed nothing else, my payout should be released, they closed my account with them, they have my car. The adjuster requested a lien of release when I own the vehicle, I had a copy of the title they wouldn't take it, are refusing to give me my payout without a lien release when Copart stated it was not needed.... I am paying for a rental. Then they have no sympathy or care for what I am going through.... their customer had no DL and wasn't even in the policy....I still don't have a payout... I am getting an attorney if I don't have a payout this week.

If I could give less than one star, I would. I am pretty sure this is a scam company and not an actual insurance company.

I was rear-ended by one of their drivers (who was unlicensed at the time). My neck hurt pretty bad after the accident, so I went to the ER to be safe. The doctor examined me and told me I had whiplash.

Veronica Reyes handled my medical claim. Communication was immediately spotty, at best. After a few weeks of no replies, I received a letter saying they were denying my medical claim without giving any real reason why.

I have tried calling and texting Veronica Reyes for more information over the last few weeks, but I have still gotten no response whatsoever.

I wasn't even looking for a settlement or anything like that; I just wanted my co-pay and prescriptions reimbursed.

Avoid this company at all costs, especially Veronica Reyes.

After I found a much better policy I was billed a $50.00 cancelation fee.

Star Rating: 1 / 5

Title: Unprofessional claims handling and total lack of accountability

Review:

Dealing with National General Insurance has been an absolute nightmare. Their claims process is slow, unhelpful, and completely lacks transparency. Trying to get clear answers or timely communication from adjusters feels impossible, and they show zero regard for resolving claims fairly or efficiently. Save yourself the stress and headache—look elsewhere for auto insurance. if i could leave zero stars, i would.

I am very disappointed with my experience. The billing practices are confusing, and I feel like customers are charged fees that don't make sense. It often feels like there is always another charge or fee added, making it difficult to understand what you're actually paying for.

One of my biggest frustrations is that my monthly payment kept changing, even though I hadn't been in an accident, received any tickets, or made changes to my policy. Instead of clear, straightforward billing, I was left trying to figure out why my payments were different.

On top of that, I was charged fees related to payment processing that felt excessive and unfair. When people are already struggling financially, adding extra fees only makes things harder.

I believe insurance companies should be transparent about their billing and make it easy for customers to understand exactly why they owe what they owe. My experience left me feeling frustrated and taken advantage of, and I hope the company improves its communication and billing practices so other customers don't have the same experience.

La compañía es una estafa no comerán el error de contratarlos a ellos soy cubano americano la compañía es una estafa nos estafaron no sirve la compañía muy mala esperiencia con ellos si no quieren tener mala esperiencia y perder su dinero como yo no los contraten

I spent 9 weeks waiting on my claim to be finalized. 9 weeks of checking in with anyone who would bother speaking with me, and 9 weeks of hearing people blame someone else for the delay in the process. 9 weeks of waiting without any updates on the process, save what I was able to track down myself. 9 weeks of rude and dismissive experiences. Save yourself 9 weeks and move on from National General.

I am not happy with this company. First I go in to verify a claim. They wanted me to enter the verification code. I requested a code 3 times to be sent to my email. They have the right email, but I still don't have it. Then prior to that, I enter the claim number. Then the claims adjuster while she's on the phone, tells me that it's the wrong claim#. Well, I wrote down the claim# I was given. Mind you this is my 2nd time even hearing from her. She then goes on to ask me why do I have 2 claim#s as if I know, what she's talking about. The other driver has the same insurance company, so it sounds like they've mixed something up. What I DON'T appreciate is for her to tell me that I don't want to have 2 claim #'s because that is insurance fraud. She talked to me like I was some kind of criminal and that is unacceptable. This whole thing is a mess and should not be so complicated. Once this is resolved, I am done with this company.

I've had a terrible experience with Nat Gen Auto insurance. After setting up insurance, about a month later of viewing my account, there was a claim under my ID number. I called the number to claims to inquire about a claim that I never made. I called at least 2 weeks and left message to the agent responsible but he never called back. I called the claims dept directly and the agent escalated the situation to a manager. I finally got a call back from the agent who in turn was upset that the situation was escalated. He berated me for checking on my own account. I told him, if he would've answered his phone we wouldn't be having this conversation. I also have an issue with the lack of consistent communication and information. On an initial call, I asked if Nat Gen covers my rental vehicle since I have full coverage. I was told no, they only cover rentals if my vehicle was in the shop. I called about a week ago to ask another agent the same question. This agent said yes my full coverage insurance will transfer to a rental vehicle driven for pleasure. I was needing a rental in a few days and I contacted Nat Gen to be sure that my insurance will transfer to the rental. I was told NO my full coverage does NOT transfer. I gave up and canceled Nat Gen and went with another insurance company that's less expensive with way more coverage. I do not recommend Nat Gen for auto insurance.

Here the honest I was hit by a driver cover by National General and they very difficult to work with you going need a laywer involved to deal with them and till this day im dealing with them my car is at repair shop that the approve the cost of repair but REFUSE TO RELEASED the payment to the body shop also they will not give me rental. I PRAY TO WHATEVER GOD is out there you dont get hit by a driver that cove by them they are nightmare to deal btw my rear end accident happen about 4 months ago they barely got my car to be repaired and the won't release it back to me

I continued to call over and over to try and cancel my policy. Couldn't get anyone on the phone. When I am finally contacted they tell me I have a balance. I asked a balance for what. The agent says, "we extended you coverage" I told the agent that no one asked you to do that and I have repeatedly called trying to cancel. When you didn't recieve payment that was me canceling. You can't decide to extend something I didn't want and charge me for it. The rep was an a-hole. If I could give it no stars I would.

If I could give this company zero stars I would
I was hit by someone who has National General for insurance and they were ticketed and clearly at fault.
Can’t ever get a hold of anyone
Then the person who wrote the estimate has in her PERSONAL business email ***do not respond to this email as it’s not monitored***
No phone number listed
Got the run around when trying to get a contact number
Finally gave up and had to turn it over to my insurance company to fight it out

Your Review
July 8, 2026 • @Sheila_milan
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This is the most horrible company that my brother is with that I can describe. I paid the Insurance premium for my brother in the amount of $200 off of my credit card first when we tried to pay the payment it showed up on my credit card as fraudulent because I’ve never paid a business with my credit card. It’s a personal card for personal use. We got that situation fixed. The payment went through. This was on June 8. My brother goes to pay his Renewal and finds out how much it was. They said he owe an extra $200 because of the $200 that I paid was returned on June 25 supposedly back to my car come to find out after we got into a heated dispute that it was not returned back to my card and not on my bank statement come to find out they put it on someone else’s account and I wouldn’t doubt it. If it went into one of the employees account they pocket the money that’s the way I feel anyone reading this I would not go to this Company they got a lot of bad reviews. They only got 3.5 stars I see why they shouldn’t have any stars and they don’t go no farther to try to help the Customer who’s in distress about their money Customer their situations. horrible Company horrible company. do not get insurance with them. I’m turning them into the Insurance Of Commerce cause somebody there is stealing money. I went to my bank physically to make sure what was going on and come to find out when I talk to my brother He had got the card Number that’s supposed to have been the number that they sent the payment back on in the amount of $200 was not my number. I had to select a rating or It wouldn’t let me post my comment so I selected one star but it’s actually five negative zeros

National general insurance agency is horrible. Their customer service is terrible. I couldn't even cancel a insurance policy, id run, they shouldn't be in business.