Root Insurance レビュー 

3,098
TrustScore 5段階評価の4

3.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Well I ran into a problem on the website with it crashing on me when I trying to set my insurance up. But the customer service I received to help me get the policy canceled and gave me my full refund... もっと見る

企業が回答しました

5つ星のうち1の評価

This is the most corrupted company I have ever seen. I have personally witnessed the discuss myself. They will not pay claims even when it’s obvious they’re wrong. Left me with body pains and thousan... もっと見る

企業が回答しました

5つ星のうち5の評価

The test drive is simple and easy to use. The app is also easy to use. Root holds true to their promise to give breaks to safe drivers. This is important to me, being I am not paying for other drivers... もっと見る

企業が回答しました

5つ星のうち5の評価

I always have wanted to try this car insurance and see if it's good. I wish all car insurance companies would do this. Do a trial run to give the people who are great drivers better insurance and reas... もっと見る

企業が回答しました

企業情報

  1. 金融・保険

当該企業による記述

We use artificial intelligence to help good drivers save an average of $1187 a year on car insurance. Download our free app, take the test drive and get a quote!


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

3098件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 97%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(3,098)

過去12か月のレビュー数: 232

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fair coverage and fast service

Applying for and getting proof of insurance in a fast and accurate way. Very reasonable prices for coverages.

2025年12月13日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Thanks for sharing, Emma. We're glad to hear we could make insurance easy for you. —Root Insurance Social Media Team

5つ星のうち1の評価

Hidden Fees - Not informed of

BEEARE HIDDEN CANCELLATION FEES NOT INFORMED OF
I started a policy and cancelled within minutes because the deal fell through on my vehicle purchase. I received email confirmation of such. No mention of cancellation fees before, at time of purchase, or in the cancellation confirmation email. I had the policy for 10minutes and was charged 60$ in fees plus the full amount on my card. waiting for refund. You charged my money within seconds but refund will take days to weeks

2025年12月18日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Tina. We're sorry to hear about your vehicle and that you decided to cancel. Please know that we've shared your review with our customer support team. If you'd like to provide more details, you can reach them at contact@joinroot.com. —Root Insurance Social Media Team

5つ星のうち1の評価

After being involved in a total loss…

After being involved in a total loss accident, I was unable to cancel my policy until the total loss was processed. This took a month, in which time I was charged for two pay periods without a car. I was never offered a rental by any of the representives I spoke with. I canceled my policy as soon as I was able to and they have refused to reimburse me. I highly recommend you go somewhere else.

2025年12月11日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Harvey. We're sorry to hear about your accident and we hope everyone is safe. Please know that we've shared your feedback with our claims department for review. —Root Insurance Social Media Team

5つ星のうち5の評価

My mother likes this insurance plan for…

My mother likes this insurance plan for some reason, so I got the insurance for myself.

2025年12月9日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Thanks for the 5 stars, Marc. We're glad you both decided to give Root a try. —Root Insurance Social Media Team

5つ星のうち1の評価

lawsuit pending

lawsuit pending! Root Insurance fraudulently charge me for 6 mos on a policy I never had and on a car I never owned. After several attempts and promises to return my fund, they failed and now ignore my emails and letter of demand 1400 dollars.

2025年12月1日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Jewel. Based on your review, it sounds like you've reached out to our customer support team already. If you are still having trouble getting in touch, please feel free to send your message to socialmedia@joinroot.com (and attach this review for context). That way, we can get it to the right place. —Root Insurance Social Media Team

5つ星のうち5の評価

I haven't had to use this plant yet

I haven't had to use this plant yet, but the price is very reasonable compared to other companies

2025年10月28日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

We're happy to hear you're saving with us, Len. Thanks for the 5-star review. —Root Insurance Social Media Team

5つ星のうち5の評価

I love ROOT this was a great service…

I love ROOT this was a great service and I got the circulars in the mail all the time and finally said let me try it and I’m glad that I did

2025年12月4日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Thanks for the love, Tameka! We're glad you decided to give Root a try. —Root Insurance Social Media Team

5つ星のうち4の評価

It was fast and easy until I tried to…

It was fast and easy until I tried to set up my account. Then I started to have problems.

2025年12月2日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Judy. We're sorry to hear of any trouble setting up your account. If you need help and haven't done so already, you can reach our customer support team at contact@joinroot.com. —Root Insurance Social Media Team

5つ星のうち1の評価

Scam artists with a broken app. Stay away.

If I could give 0 stars, I would. This company is a joke. I recently switched to Root, thinking I'd save money, but it has been a nightmare. First off, the mobile app is absolute trash. It’s buggy, slow, and barely works. But the real issue is the billing. I noticed random fees charged to my account that I never authorized. When I contacted customer service to get my money back, they were completely useless and refused to issue a refund. Only referred to the policy document, which did not even state the amount. It feels like they are just stealing money and hoping you don't notice. Do yourself a favor and go with a real insurance company.

2025年7月13日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Eugene. We aim to make all aspects of your experience clear and convenient, and we're sorry this was not the case. Please know that we've shared your feedback with our customer support team. —Root Insurance Social Media Team

5つ星のうち5の評価

Easy to navigate

Easy to use app. Quick response

2025年11月26日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Thanks for sharing, Theresa. We're glad we could make the Root app easy to use. —Root Insurance Social Media Team

5つ星のうち5の評価

Download the app - it's easy to get started with Root.

Downloading the app and getting started with Root was fast and easy. I am looking forward to seeing my insurance rates after the 30 days of driving.

2025年11月25日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Thanks for sharing, Charles, and good luck with your test drive. —Root Insurance Social Media Team

5つ星のうち5の評価

It wasn’t a complicated decision

It wasn’t a complicated decision. Each step was informative and directive

2025年11月24日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

We're glad to hear we could make insurance easy, Arika. Thanks for the 5-star review. —Root Insurance Social Media Team

5つ星のうち5の評価

I needed insurance at 5am

I needed insurance at 5am, was able to get a quote free and got coverage all at the same time. Hassle free and peace of mind within minutes

2025年11月21日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

We're glad you found us, Howard, and that we could make insurance easy for you. Thanks for leaving a review. —Root Insurance Social Media Team

5つ星のうち5の評価

Root saved the day!

The experience with Root was great. When our own insurance company wouldn't insure the 2nd car, Root saved the day! They were quick and easy to work with. We were able to complete all of our tasks for the day since Root was so good at their job. Thank you Root!!!

2025年11月20日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Thanks for sharing, Dionne. We're glad you found us and that we could make insurance easy for you. We'll be here if you need anything along the way. —Root Insurance Social Media Team

5つ星のうち1の評価

Paid 288 decided in 2 minutes that I…

Paid 288 decided in 2 minutes that I wasn’t going to pay that match and FLAT CANCELLED THE policy. ONLY GETTING $125 r refund?!?!?! I used to be a licensed insurance agent for 20 years! That’s WRONG a flat cancellation provides 100% refund!!!!

2025年11月16日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

Hi, Kris. We're sorry to hear you decided to cancel so soon. If you have questions about a payment or refund, you can reach our customer support team at contact@joinroot.com. —Root Insurance Social Media Team

5つ星のうち5の評価

The process was easy to get a quote and…

The process was easy to get a quote and change my insurance to route for half the price of what I was paying with another insurance company

2025年11月14日
自発的なレビュー
Root Insurance ロゴ

Root Insurance からの回答

We're glad we could make insurance easy for you, Susan, and that we could help you save. Thanks for the 5-star review. —Root Insurance Social Media Team

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