JustFab US レビュー 27,055

being a member for a long time

LOVE, LOVE, LOVE this company 💕

Got a great pair of boots and they have some of the best cushioning I have ever experienced and built very well

I just don't like a lot of the clothes. They seem cheap.

I couldn't place my order reached out for help with no solution that I didn't already tried.

I’ve been a VIP member with JustFab since 2019 and had five credits expire without receiving the promised reminder emails. Their July 2023 membership update clearly stated that reminder emails would be sent 3 months before expiration — yet I never received a single one.

I contacted customer service multiple times, and even escalated the issue through BBB and FTC complaints. The responses I received were robotic and dismissive, repeating the same policy lines without addressing the fact that they failed to deliver on their own written promises. When asked for proof that reminder emails were sent, they provided none.

To make it worse, I still have one remaining credit expiring in March, and again — no reminder.

This feels like a deceptive practice designed to let credits expire and profit off unused funds. If you're considering becoming a VIP member, think twice before trusting JustFab’s policies or communication.

Update 04-07-2025 (in response to company reply):
Thank you for your response. I have already submitted my account details through the BBB complaint #23005774. Despite your earlier promises, no resolution has been offered. I still have not received any of the reminder emails you claim were sent. I'm disappointed that the issue has been dragged on for months without results. Please do better for your long-time customers.

Second Update (in response to your direct email):
Thank you for your reply, Zeth — but unfortunately, nothing has changed.

JustFab still refuses to reinstate or refund the expired credits, even though I never received the promised email reminders before expiration. Despite multiple formal requests (through BBB, FTC, and direct contact), the company has not provided any proof that these reminder emails were ever sent.

Instead, I continue to receive generic responses repeating their policy, without addressing the lack of communication that caused this issue in the first place. Telling me I can downgrade my account now does nothing to resolve the fact that I lost money due to a broken promise in writing ("we'll start reminding you 3 months before expiration").

At this point, it's clear the company is more interested in protecting their policy than actually helping customers who trusted their word. I remain extremely disappointed, and I do not consider this issue resolved.

Unable to reset my password. Called Just Fab for assistance, Received help in resetting my password and now I am able to place my order. Thanks for Great Customer Service.

The shoes I purchased was on sale for $17.48 and I used Afterpay and I was charged the full price instead of the clearance price and would like to know why charged the full price instead of sale price.?

Wonderful items I received

I’ve been with Justfab for over 4 years now, and I love them. Being able to skip months when I need to, helps out financially. Quality products and great customer service!

Super Great service and Super Great items, Looking forward to receiving them.

Love the quality and flexibility of the program

Nice and easy to shop

I bought my items ans I payed for extra shipping so I can get my merchandise earlier and now I getting my items I 2 different shipping not fair ! The order said that I would get my merchandise at the same time ! Shipping extra money is miss leading very unhappy customer at this time not happy

I was pleasantly surprised with the diversity of shoe selection in the website. The first time discounts made for a great deal and first impression.

My experience was very easy and helped save money too, thank you!!

The items listed were for 15.00, how did my total ended up being 87.00 dollars.Iam VIP member.