This company needs to redesign their product. I am a first-time customer and I purchased a device with a charger and a separate container of pods. From the beginning it was complicated to figure out h... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... もっと見る
I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... もっと見る
企業が回答しました
I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... もっと見る
企業情報
JUUL について
当該企業による記述
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.
JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.
30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.
Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.
Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.
JUUL Support is available Monday to Friday
9:00am - 5:00pm here
Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.
連絡先
London, 英国
- juul.co.uk
ネガティブなレビューの 83%に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service from Juul
Great service from Juul. The product is outstanding. Trouble is I like the vaping too much so it gets expensive.
Excellent way to stop smoking
The Juul Virginia Tabacco has been helpful during my journey of giving up smoking.
Battery doesn't last very long.
Battery doesn't last very long.
Flavours are ok, but when you put it down and go to use it again, you get a mouthful of the nicsalt or whatever you use. Not a nice experience at all.

JUUL からの回答
Terrible
Absolutely terrible service from JUUL. I paid extra for next-day delivery, and not only did they fail to deliver on time, but they also completely ignored my request for a refund on the delivery charge. After multiple emails, they acknowledged the delay was their fault but still refused to refund the fee for a service they did not provide.
It’s unacceptable to charge customers for something you can’t fulfil and then ignore refund requests. If you’re thinking of paying for next-day delivery, don’t bother—you might not get your order on time, and they won’t take responsibility. Avoid this company if you expect basic customer service and accountability.

JUUL からの回答
i found the last pod didnt last more…
i found the last pod didnt last more than an hour when it usually lasts the best part of a day this has happened a couple of times with summer menthol my favourite .sort it out as it can be very costly and i cant always get them freely.

JUUL からの回答
Vaping juul 2 for two weeks now
Vaping juul 2 for two weeks now. It is burning my tongue badly. My tongue is burned and sore now, unfortunately will have to switch back to cigarettes.

JUUL からの回答
effortless receipt of subscription
Flavours are good and not too sweet
Flavours are good and not too sweet. The device is practical and charges quickly. Overall a satisfying experience. Would appreciate new flavours and lighter nicotine strengths to be on offer.
Great value easy to use vape
Great value easy to use vape. Slimline, rechargeable & doesn't leak. Juul are a professional company to deal with, your prescription is delivered on time every month. They also recycle your used pods in a free post supplied bag.
Easy to use
Smoked for 55 years this product definitely help me give up . I tried other vapes which made me cough. Juul never made me cough . Love how you can choose different flavours..l would definitely recommend.
Easy system to use
Easy system to use, lasts well, great flavour, excellent shipping and customer support. Would highly recommend.
Very helpful with figuring out which…
Very helpful with figuring out which product I wanted
I bought the Juul2 for my parents to…
I bought the Juul2 for my parents to help with quitting, they love it! It has a nice sleek design and isn’t as sweet as disposable I would definitely recommend my parents love it, it would be much better if they have a variety of flavours
Loved the device
Loved the device, helped me cut down the use of nicotine and I had a lovely experience in the store as well. Can’t wait to see some new flavours.
JUUL2 helping me stop smoking
I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also find the design really sleek. It’s good that’s it’s reusable in comparison to other options. Really happy with product and hopes it continues to help me on my quitting smoking journey👍
Friendly staff and good product…
Friendly staff and good product knowledge. Crisp menthol is my favorite, the device is easy to use.
The staff were so friendly and helpful…
The staff were so friendly and helpful with choosing the right flavour and juul.
JUUL Staff
I came back to this store again, the staff here are wonderful, top tier staff members. Would 100% recommend
love a juul
Been a juuler for a while now, love the product and more so love going into the westfield branch the staff in the branch are always very accommodating and helpful
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