Kaiser UK レビュー 

Absolutely brilliant 🤩

Super-fast delivery and great communication all the way. The kettle is expensive, but this shows in the quality. I love how it whistles, even though it is electric. It really looks the part in my industrial-style kitchen. Would recommend.

Great service the oven and hob is lovely and adds to vintage retro aesthetic in my kitchen

Excellent service. Stylish cooker. I just cant stop cooking with it. Easy to wipe over. Makes the kitchen look very classy. Glad i purchased this bit pricey but well worth it !

Very helpful and knowledgeable staff from enquiring to purchase of the oven.
The fitting of the new oven was seamless.

The Empire built in oven gets excessively hot at the bottom of the door. This causes the cabinet front to peel and the door below the oven begins to blister. Kaiser say that this is perfectly normal and will not entertain that their product is flawed even though I'd sent photos of the temperature reaching over 65 degrees. As a result, I have been forced to make a complaint to the CMA, trading standards. Ive since replaced the oven with a more reputable brand. I will not be purchasing Kaiser products again.

Great service delivered hoods in three days , product is top quality would definitely buy from them again

Outstanding product and service , from start to finish, website was informative and made sure all options available.
Truly supreme product Outstanding performance, delivery was well done with care and timing.

Great Customer service, and there products are amazing!

This is first time I have dealt with this company and sadly had to return kettle I had purchased. However their customer service is second to non a replacement kettle sent out to me within a few days. Thoroughly recommend this company, they are polite, professional and have great customer service. Something sadly lacking in a lot of companies these days. Very happy lots of compliments with my new kettle.

Baught a cooker hood, turned out to be very powerful, had a great experience with customer services, was reassured about my warantee, great product great services.

I purchased a bundle of hob, hood and oven Their customer services was excellent in that we couldn't take delivery for a while as house was a complete refurb. and they were very understanding. When we did eventually get the appliances fitted the "Elegant anthracite black gas-on-glass cooktop, with real brass burners & bronze metal plate" does not sit correctly, but apparently that is only aesthetics according to Kaiser and not relevant. Also the hob is not working correctly. I contacted them several times and responses were shocking. The hob does not work correctly and their chosen action is now to ignore me. They do not state on their website that aesthetically it may not look as you think you are purchasing. I am grossly disappointed and my intention to buy more products from them is no longer. I would not recommend this company at all.

Dear Tracey,

Thank you for your review. While we are sorry that you were disappointed with your experience, we do not believe your comments accurately reflect the cause of the issue.
I have personally investigated this with our servicing department. They confirmed that the problem resulted from the installation, as the supplied washers were not fitted onto the gas tap spindle. These washers, which are included with the appliance and referenced in the installation manual, ensure the control knob sits at the correct height and can be fully depressed to activate the gas valve. Without them, the knob cannot operate correctly.
This is therefore an installation issue rather than a fault with the product.
To help resolve the matter as quickly as possible, we have also sent you a replacement control knob at no charge. We hope this resolves the issue and allows you to enjoy your appliance as intended.

Ellie
Kaiser UK Team

Thank you so much for your reply. Although I will add that my emails were being ignored and only answered after I posted a Trust Pilot review and advised your company that I had done. An Installation problem?? So why are the other three working? This one does not work because of the alignment of the hob which has been discussed previously. And apparently I have to accept that.

I have been advised by yourselves that aesthetically they won't always look right not exactly what we were told at the time of selling your German Excellence. And believe me my main reason for purchasing was the aesthetics and look where that has ended.

I really do look forward to hearing from you.

Tracey

I would now like to add that the part you said was being dispatched has not arrived. This is all lip service. The product is not as advertised and the excuses are feeble and I will be seeking further advice.

Tracey

Well as said previously the other three work perfectly. The one that doesn't work is because of the alignment. And also we are now weeks into this and the part has not arrived. When would Kaiser like to address these problems.

Tracey

Ordered hob . Arrived with one correct insert and one incorrect insert. Contacted customer services to which I was told would have to be ordered from Germany after I had offered to go to their shop in Kings Road . Told they did not have in stock!! . Two weeks later with absolutely no correspondence via email or phone. Phoned left message no answer no reply so still waiting. Not the service expected. Not at all satisfied.

I am extremely disappointed with the quality of this range hood and their customer service team .The plastic impeller motor fan has completely shattered twice within just two years of normal household cooking.When I contacted their service department for a warranty claim, they refused to cover it, claiming that a "foreign object" must have entered the motor to break it. This is a kitchen range hood installed high above the stove—it is physically impossible for hard rocks or debris to fly into a sealed motor assembly under normal cooking conditions, let alone twice in two years!This is clearly an inherent product design flaw (likely due to motor imbalance or poor heat resistance of the plastic), but the company is using the "foreign object" excuse to avoid their warranty obligations. They stated their decision was "final" and tried to charge me for a repair quote instead.If you are looking for a reliable appliance with good after-sales support, stay away from this model. A premium appliance should not disintegrate every two years.

Update: Response to Kaiser UK's highly misleading reply

Thank you for your response. However, several important points in your public reply conflict with the documented facts:Falsified "Video" Assessment: I submitted photographs, not a video. If your team and German manufacturer conducted a "detailed technical evaluation" as you claim, how did you mistake a static photo for a video?

The Real Chronology (Manipulating Facts): Your reply implies I simply refused an inspection. The truth is, on 30 July, you emailed me twice (at 12:58 and 17:30) explicitly stating: “Our decision on this matter is final.” You closed the case and refused warranty coverage before ever offering an inspection. It was only at 19:17—after I notified you that I would appoint an independent materials specialist—that you suddenly offered an engineer visit, conditioned on issuing me an invoice upfront.

Breach of Your Own Warranty Terms: Kaiser's published terms state that decisions are reached based on a servicing report after an engineer checks the product. You made a "final" refusal with zero physical inspection.To ensure transparency for all consumers reading this, I publicly ask Kaiser UK to answer these 3 specific questions:
Q1: What physical evidence proves a foreign object entered the sealed assembly in this current instance?
Q2: Where is the technical servicing report on which your "final" warranty decision was based?
Q3: If the appliance was never physically inspected before your final decision, how was the cause of the failure conclusively established?
I am not asking you to change your mind; I am asking for the technical evidence. I remain willing to cooperate with a proper, unbiased engineering inspection. I look forward to your substantive response to these questions.

Purchased red microwave and kettle -superb!

When we visited the Kaiser showroom in south-west London we were treated courteously, and the options for cookers and hoods for our particular situation were clearly explained. Subsequent communications, by telephone and e-mail with Karolina and Oksana, about the delivery and installation arrangements, were also very good. Delivery and installation were well co-ordinated, and I am pleased to be able to say that all this went according to plan. Special thanks to Catalin, who worked very hard and carefully to fit the new oven/hob/hood and to ensure that everything worked perfectly.

The new cooker and hood are in daily use, and are proving to be very satisfactory.

Great team to work with. Delivery first class very helpful from order to delivery.

Delivery was excellent and the appliance seem easy to use and works well.

Quick delivery but I've yet to unpack the item until my new kitchen is completed, I hope there's product does what it claim's...

We love our new appliances- oven, cooker and extractor hood. It suits our Victorian home perfectly- in black and gold. The only surprise we had was that the cooker has a glass top so it’s harder to keep it spotless and probably have to be careful not to throw anything on top of as it might break easily but not willing to test it! 😅 otherwise we are extremely happy with this purchase almost half a year ago.