Kaiser UK レビュー 

Great customer service and really really helpful
Keep me upto date right up untill my item arrived
Excellent service will be using them again soon !

Very good coordination from start to finish
Had to get carpenter in do work top then the great Caitlin appeared and put the oven , hob and extractor in
Very please

Purchased a cooker hood and a coffee maker. Came very fast quality not great for the price very flimsy. The coffee machine was expensive and not good quality, plastic, fiddly to use and messy, drip tray needed emptying after one use and the machine needed a full clean from one drink. Even after flushing through the drinks still taste of plastic from the machine. Drinks are not hot just warm. Purchased as it states uses pods which it does but they come out watery and the machine only give shots of water each time so you have to keep pressing the 2 cup button waiting then pressing again for about 4 times to get a small mug full. Milk foamer is good but again tastes of plastic. Overall disappointed.

Great piece of kit never had a nice hob to cook on like all the features and it is tremendously stylish it was delivered with care the courier was very obliging

Best thing I bought this year so far were these two appliances.They look so good in my kitchen and I love them so much

Advisor -very helpful with my order, just arranging to pay balance for delivery in a few weeks time .

Fantastic product and excellent fast delivery!

Highly recommended! The quality of the product is outstanding, feeling sturdy and well-made. Delivery was incredibly fast, arriving much sooner than expected. On top of that, it has a sleek, great look that fits perfectly in my space.

I bought the Grand Chef Turbo Gas Hob (Black Glass) SKU: KCG 6383 Turbo in August 2022 alongwith the accompanying hood. Price and delivery were no problem.
However within 12 months the largest burner (of the four) gave up. I got Kaiser to come out (under warranty) and they replaced the electrical component.

Eventually, the warranty ran out (after 12 months) and by the 14th month, the same hob completely stopped working and Kaiser refused to do anything about it. I was quite annoyed because you don't expect a hob to last just 13-14 months, thats absurd.

So I got solicitors involved and Kaiser sent out a replacement unit by Dec 2023 - which I was happy with.

Now, with that new burner, it was all working fine until say Feb 2026, and once again the large burner started playing up and in June 2026 its totally packed in.

The other three burners are fine. So I think this is a common fault on whatever tech they are using for their 'triple Turbo burner'

I now need to buy a new hob. I don't think it's right that hobs should have a 2-3 or even 4 year life. They should be running for 10-15-20 years before replacement (and that too for aesthetic reasons, not performance)

I think I am going to look at Bosch. They are a few hundred quid more expensive (like for like) than Kaiser but I'm hoping they're not going to have the same issue.

I would have been kinder if it was just the one hob that messed up. But that is two different hobs that have had the same exact issue with the same burner (the bottom left one). It's a common fault that they need to address.

First of all, Kaiser’s cooker hoods are first class – expensive, but you get what you pay for. My first communications with the company went well, and the product was delivered in two days. After that, things were not so good. I had to fill out a detailed pre-installation questionnaire, including photos of the existing cooker hood, the layout of the kitchen, parking arrangements, pets, you name it. Then someone from the company who was going to install it rung me up and asked me the same questions on the phone. When I challenged this, I was told by the agent: “I have to do this.” Bizarrely, I then received a message to say that the installation had been put on hold. So I had to ring up and sort that out. Then, irony of ironies, when the installers arrived, they had never had any of the pre-installation or parking information relayed to them. The installers worked hard, but I do not expect to have to supply them with a ladder, wire strippers and duct tape in order to do their job! I didn’t see that I had much choice but to do so, but I do wonder what my legal position would have been if one of them had fallen off my ladder!!!

Amazing quality on these products,
We purchased the the set for our new kitchen, looks amazing and works brilliantly.

This is not a good experience to buy kitchen cooker hood from Kaiser.

I ordered the Avantgarde Pro 90cm kitchen online on last Sunday 14/6.. I received their installation questionnaires on Monday and submitted all the necessary measurements and photos to them on Monday. In the means time they came back some more questions and I replied them all on Tue. They told me they have gathered all the necessary informations and they can dispatched the item on Tue.
Then suddenly they came back with another question about the chimney cover material today( Wed) after they dispatched the item. I replied them and told them that I am not sure about the material as the cooker hood was installed by previous owner. Then I told them I would like to cancel the installation as they said that the engineers will not refund the £160 charges if the chimney is plastered. I told them I will return the cooker hood if my builder doesn’t want to install for me. However, they said they need to charged me £64 for collection fee if I want to return the item. I asked them why as this is your engineers’s problems to ask the question after they dispatched the item. Then they told me I should not ask them to dispatch the item.
I am so disappointed for Kaiser’s engineers and clients representatives as I replied all the questions they asked on Tue and suddenly they came up one of question on Wed and blamed me for arranging shipment on Tue.
Honestly speaking, it is not a difficult job to install the cooker hood. However, I always think the using the suppliers installation service is the best to protect my equipment. However, it is so disappointed to work with those irresponsible engineers and agents.

great delivery and great product

Bought an Empire 3 piece bundle following a virtual showroom appointment. Stunning items and even though the hob arrived damaged it was rapidly replaced. Love, love love how stunning these items look in my new kitchen. Highly recommend!

I absolutely love this kettle. It's just perfect with my new kitchen ....a little exspensive for a kettle im told... but its just perfect so
Who Cares ...
Fabulouse service...
Thank you

Great service from purchase to after sales. The fridges are beautiful and I have had so many compliments, definitely highly recommended

Seamless easy process.

The man who fitted the oven and hob was very good and made a sterling job

Absolutely stunning , quality amazing .