I have bought a oven from Kaiser, mostly because of the rotisserie function they offer. Product was looking nice and quality build, so very good initial impression. I'd used the oven for and year and... もっと見る
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We're really pleased with the angled cooked hood we bought from Kaiser. A quality product that looks elegant and works very efficiently. Seamless order and delivery process. Would recommend
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We picked the Kaiser Appliances Avantgarde Pro 85cm Built In Cooker Hood due to the reviews of how powerful it is due to us cooking a lot. We have had this properly vented out of the kitchen. The deli... もっと見る
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I bought a cooker hood with installation and recycle service in September. The company delivered a cooker hood with 2 pin plug that the engineer said is unsafe to change to a UK standard plug cable,... もっと見る
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企業情報
Kaiser UK について
当該企業による記述
At Kaiser Appliances, we're your trusted source for premium kitchen solutions. From ovens to fridges, we offer top-quality appliances, installation, and eco-friendly recycling. Enjoy free UK delivery and room of choice service.
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4.2
ほぼ満足
767件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Dismissive and unhelpful
We ordered an oven from Kaiser which arrived with clear physical damage to the side. We uncovered the damaged part within 3 hours of Kaiser's professional unpacking and installation and immediately provided clear photographic evidence. This was our first opportunity to inspect the item following professional installation and first time it was out of original packaging. At no point had we confirmed satisfaction. Rather than understanding how the situation could be resolved, within 24hrs, the company dismissed our photos and unfairly implied that we caused the damage ourselves, despite our confirmation that the appliance had not been moved (we had been advised to do further electrical works but these did not take place). Kaiser continue to create a version of events that did not take place post intallation. Kaiser refused to inspect the damage, offer a replacement, refund or engage in further discussion.
For a brand positioning itself as a premium supplier, the lack of support and the continued attempt to shift blame onto the customer is unacceptable. We have been left with no choice but to escalate this dispute through our credit provider for financial consumer protection under Section 75. I would advise potential buyers to carefully consider our experience.
2026年9月8日
Kaiser UK からの回答
Hi Carly,
Thank you for your review, and we are very sorry to hear that you have had a disappointing experience.
Having reviewed the case, you initially confirmed with the engineer who installed the appliance that everything was in good order. You subsequently advised us that an electrician attended your property to carry out work on the switchboard, during which the range cooker was moved by another party from which the damage likely occurred.
Considering the information provided and the sequence of events, unfortunately we are unable to accept liability for damage that occurred after installation and while the appliance was being moved by a third party.
Should you wish to discuss the matter further, please contact our servicing team directly at servicing@kaiser.co.uk, who will be happy to assist.
Ellie
Kaiser UK Team
Kaiser UK からの回答
Dear Daniela, thank you so much for your kind words! We’re delighted to hear you had a great experience and enjoyed the service from our staff. We really appreciate your support and hope to welcome you back soon!
Ellie
Kaiser UK Team
I recently purchased a kettle and…
I recently purchased a kettle and microwave directly from Kaiser. I made my purchses based on the look of the items and was not disappointed. Communication was excellent from order through to delivery. Items arrived on time, well packaged and fitted the desciption perectly, - They looked great and were well finished, easy to use and ticked every box on my list! -Top quality German engineering!- I am now looking to expand my Kaiser collection!
2026年8月27日
自発的なレビュー
Kaiser UK からの回答
Dear Lynne,
Thank you so much for your wonderful feedback! We’re thrilled that you’re happy with your Kaiser appliances and your experience with us. It’s fantastic to hear you’re considering adding more to your collection, we hope to welcome you back soon!
Ellie
Kaiser UK Team
Lovely looking hob
Beautiful hob, well designed and great to use. The only problem was the gas engineer that fitted it couldn't reach the adjustment screw for LPG gas. Very awkward but he did it eventually. A tool provided for that would have saved him an hour. Also no plug provided.
2026年9月24日
Kaiser UK からの回答
Dear Bella,
Thank you for your lovely review and for sharing your feedback. We’re delighted to hear you’re enjoying your new hob! We’re sorry to hear about the difficulty accessing the LPG adjustment screw and the inconvenience this caused your engineer. We’ll certainly take your feedback regarding the adjustment tool on board.
Please note that our hobs are designed to be hardwired, which is why no plug is supplied.
Thank you again for your valuable feedback.
Ellie
Kaiser UK Team
Great product
Great product, bought the ‘empire oven’ loved it so much I matched it with the coffee, toaster and kettle bundle. My kichen looks even better now. Thank you.
2026年8月7日
Kaiser UK からの回答
Dear Barry,
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying your new Kaiser appliance.
We really appreciate your support and hope you continue enjoying your Kaiser appliances for many years to come!
Ellie
Kaiser UK Team
Great service and a high quality…
Great service and a high quality appliance.
Many thanks 🙏🏼
2026年8月3日
Kaiser UK からの回答
Dear Victoria,
Thank you so much for your kind review! We’re delighted to hear you were happy with our service and the quality of your cooker hood. We really appreciate your feedback and hope you enjoy your appliance for many years to come!
Ellie
Kaiser UK Team
Kaiser UK からの回答
Dear Aji,
Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with your cooker hood. We really appreciate you taking the time to share your experience.
Ellie
Kaiser UK Team
I’m really happy with my Kaiser cooker…
I’m really happy with my Kaiser cooker hood. From ordering to delivery, everything was smooth and straightforward.
The hood itself looks really stylish in my kitchen, but what impressed me most is how powerful it is. The suction is excellent, especially for South Asian cooking. It does a great job of getting rid of strong smells from curries and other foods, which is exactly what I needed.
Overall, I’m really pleased with it and would definitely recommend it, especially if you do a lot of South Asian cooking.
2026年9月18日
自発的なレビュー
Kaiser UK からの回答
Dear Amina,
Thank you so much for your lovely review! 😊 We’re delighted to hear you’re happy with your Kaiser cooker hood. We really appreciate your recommendation and hope you continue to enjoy your new hood!
Ellie
Kaiser UK Team
Great product and excellent experience
Very happy with my experience with Kaiser UK. I purchased the Avantgarde Pro 90cm Cooker Hood and the whole process was straightforward. Delivery was smooth and the cooker hood arrived in perfect condition. The product looks stylish, feels well made and has very powerful extraction. The touch controls are easy to use and it looks great in my kitchen. So far, I am very pleased with both the product and my overall experience with Kaiser UK. I would happily recommend them.
2026年8月12日
Kaiser UK からの回答
Dear Iftekhar,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your Avantgarde Pro hood and that you had a smooth experience with Kaiser UK. We really appreciate your recommendation!
Ellie
Kaiser UK Team
Absolutely love my fridge freezer
Absolutely love my fridge freezer, lots of room and runs quietly. Delivery was smooth and proficient
2026年8月30日
Kaiser UK からの回答
Dear Sandra,
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying your new fridge freezer. It’s also great to know that your delivery went smoothly. We really appreciate you taking the time to share your experience with us!
Ellie
Kaiser UK Team
Kaiser UK からの回答
Dear Yiasoulla,
Thank you so much for your lovely review! We’re delighted you’re enjoying your new appliances. It means a lot to us!
Ellie
Kaiser UK Team
We bought AvantgardePro 85 cm Built in…
We bought AvantgardePro 85 cm Built in Cooker Hood.
Great design, works really well, very happy with the product.
Tatiana
2026年9月10日
自発的なレビュー
Kaiser UK からの回答
Dear Tatiana,
So glad to hear you are enjoying your cooker hood, these type of reviews means a lot to our team. Thank you for your kind review.
Ellie
Kaiser UK Team
Stay away from this company!
Coffee machine does not work.
Sent video as requested by David, but no one even acknowledge the complaint let alone fix it!
I’m glad it wasn’t a kitchen appliance.
2026年6月30日
自発的なレビュー
Kaiser UK からの回答
Dear JD,
I am very sorry to hear that you have not yet received a response from our servicing department.
I have contacted the team directly and asked them to look out for your email so that they can assist you as soon as possible.
Please send your request to servicing@kaiser.co.uk, and the servicing team will respond to you promptly.
Apologies again for the delay, and thank you for your patience.
Ellie
Kaiser UK Team.
Not even one star !!
Not even one star !!! I purchased a kaiser oven 3 years ago and the glass completely shattered.. they would not do anything about it.. claiming it to be our fault .. we paid £500 for a replacement with fitting which we had to have and exactly one year later it had shattered again. It must be a design fault !!! But the will not admit it.
2026年8月31日
自発的なレビュー
Kaiser UK からの回答
Dear Valerie,
Thank you for your review. We are very sorry to hear of your disappointment regarding the glass breakage.
Unfortunately, glass damage is not covered under the manufacturer’s warranty, as outlined in our warranty policy. Please refer to the following link for further information:
https://kaiser.co.uk/pages/product-warranty
If you would like to receive a quotation for the repair, please send an enquiry to servicing@kaiser.co.uk, and our servicing team will be happy to assist you.
Ellie
Kaiser UK Team
Great product
Great product, love the oven its so responsive and the communication from Kaiser regarding the delivery was perfect
2026年7月13日
Kaiser UK からの回答
Dear Paul,
Thank you so much for leaving such a positive review, I will pass your nice words to the team!
Ellie
Kaiser UK Team
Love the appliances look amazing
Love the appliances look amazing. Struggling with coffee machines instructions though can’t get it hot
2026年7月12日
Kaiser UK からの回答
Dear Rachaela, thank you for your lovely review! We’re delighted to hear you’re enjoying the look of your appliances. If you have any technical questions or need any advice with the coffee machine, please feel free to contact our Servicing Department, who will be happy to assist you.
Ellie
Kaiser UK Team
Kaiser UK からの回答
Dear Denise, thank you for your lovely review! We’re delighted to hear your goods arrived safely and that you’re pleased with them so far. We hope you continue to enjoy your purchase!
Ellie
Kaiser UK Team
I ordered the empire toaster kettle…
I ordered the empire toaster kettle microwave bundle a week before I moved house & got it delivered to my in laws address. We moved into the new house and realised we had a built in microwave, so I opened a return for this piece. The return fee was astronomical and I could only arrange a return from the delivery address - had i got this delivered to my previous address it would have caused real problems.
They requested i open the box to take photos of it to then request i reseal the box with CLEAR tape. This wasnt something I had to hand having just moved house so this was an additional cost of around £5 for wide clear tape from screwfix.
In addition to this, the toaster and kettle are of poor quality. They are super light and for a small kettle and only a 2 slice toaster, they take forever.
I will never order from this company again. If the returns weren't so expensive & a nightmare to organise id have returned the other two appliances too.
2026年8月19日
自発的なレビュー
Kaiser UK からの回答
Dear Jillian,
Thank you for taking the time to share your feedback. We’re sorry to hear that the return process was not as straightforward as you had expected.
I would like to clarify a few points regarding the return process. While we always offer free delivery on our orders, our returns policy does state that customers are responsible for the return cost. The return fee is determined by the courier based on the size, weight and requirements of the item, rather than being a charge set by us. We use specialist white-glove couriers to handle our appliances, as this helps ensure that our products are transported safely and securely.
Regarding the photographs, these were requested solely so that we could have a record of the condition of the microwave before it was collected and returned to us. This protects you as well as us, as it allows us to confirm that any damage that may occur during transit was not present before the item left your possession and ensures that your refund is not affected by any transit-related damage.
We appreciate that you may not have had clear tape readily available. The request for clear tape is simply because returned items need to be unused and in a resalable condition, including the packaging. Unfortunately, alternative types of tape can damage the packaging when removed, meaning that the packaging may no longer be considered in a resalable condition.
With regard to the toaster, I’m sorry that you were disappointed with its size and weight. The toaster is specifically designed to accommodate two slices, and this is clearly stated in the product description and shown throughout the photographs on the listing, so we hope this information was clear when the bundle was purchased. Although the appliances are relatively lightweight, this is intentional and does not reflect the quality of their construction.
We genuinely appreciate your feedback and are sorry that the products and return experience did not meet your expectations. We always aim to make our product information and policies as clear as possible, while ensuring that our appliances reach customers safely and that the returns process is handled as smoothly as possible.
Ellie
Kaiser UK Team
The one I received is different from I…
The one I received is different from I seen on the video advertisement. Confused from the delivery sheet showing different models but was confirmed by the company they are the same , very disappointed.
2026年8月9日
Kaiser UK からの回答
Dear Cathy,
Thank you for leaving the review and we are sorry you feel that way. Could you please send an email to servicing@kaiser.co.uk so they can look into this for you and establish the issue.
Ellie
Kaiser UK Team
Kaiser UK からの回答
Dear Yvonne,
Many thanks for your kind review and we are delighted to hear this feedback.
Ellie
Kaiser UK Team
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