Kaiser UK レビュー 

Great customer service and efficient delivery

Every touch point was excellent from the website to payment and instore.

Quick communication and friendly service. Fantastic looking items that compliment our kitchen.

Great product: it is a small oven yet it is fully functioned like larger standard models and performs equally well. Efficient service and quick delivery.

While the showroom and sales experience was positive, the installation and post installation support were poor.
The actual installation (of a cooker hood) was messy and incomplete. We were left with a non-functioning cooker hood for me to sort out. I had agreed that I would arrange to get the stainless steel chimney cut down as my 8 foot ceiling height is apparently "low" and they can't perform this type of task. Not ideal but I agreed, however the installation team weren't able to connect the hood to the external extraction duct and left that for me to sort out! I paid £150 for installation and did a lot of it myself. I also found that the installation team had assembled the hood incorrectly, so I had to resolve that also. When I went back to the Kaiser sales team I didn't get a great response. Once they have your money in the till, they don't seem to care about your experience. They did give me the telephone number of their own installer (rather than the sub-contractor who installed the hood) and he was helpful when I called him but no offer was made for him to come to my house and sort the mess out. 3 stars because the extractor hood seems very good which I consider generous as install would rate a 0. Be cautious with this company.

Poor customer service experience. Communication was slow and unhelpful, and it was difficult to get a clear resolution to my issue. I had to follow up multiple times without any real progress. Overall, quite disappointing.

We purchased an oven and hob Empire bundle directly from Kaiser in advance of our kitchen renovation. The hob arrived with damage that was only discovered prior to installation, while still unused and with packaging in place.

When we contacted Kaiser, the claim was dismissed purely on the basis of a strict 7-day reporting window, with no attempt to inspect the item or consider the fact it had never been installed or used.

After realising Kaiser were not going to help us we realised that we had to inform them that this was a statutory consumer rights issue, however the response remained focused on internal policy (dismissing UK consumer rights) rather than addressing the condition of the goods at the point of delivery.

This felt incredibly unreasonable and dismissive, particularly for a brand positioning itself as ‘premium’.

The issue was ultimately only resolved after going through our bank, which should not have been necessary for what was clearly a legitimate problem. Although I have to admit after the trouble they caused us and the delays it created, it was incredibly satisfying to claim a successful chargeback.

During that process we sourced an identical replacement hob separately, but unfortunately we’ve since found the finish marks and discolours very easily, with the gold detailing wearing quickly under normal use.

As Kaiser refused to take responsibility for the original unit, we’ve had to keep it and use parts from it to maintain the replacement.

Overall, this was a frustrating experience from start to finish. The products may look the part, but both the durability and after-sales support have fallen well short of expectations.

The oven itself is functional, however it lacks any clear indication of when it has reached temperature, and we’ve found the temperature dial to be inconsistent by around 20–40°C compared to expected cooking temperatures. This makes it difficult to rely on for accurate cooking.

I could not in good conscience recommend the brand to anyone. If you have any issues after they have your money, be prepared for dismissive customer service that doesn’t understand your rights.

Having used the cooker hood for a few weeks now could not be more pleases kitchen and back end totally clear of condensation when cooking. Looks great on wall 5*

Quick delivery of an appliance that does everything.

Quick delivery

We bought a coffee machine from Kaiser as the product
looked good even though it was more expensive than other coffee machines out there. What a disappointment this has been! Within one year the product has broken twice with the same fault and a lot of hassle to get them to deal with it. I honestly wish we hadn't bothered....

Appliances are beautiful customer service is exemplary

If you’re looking for for cooking appliances that sit between domestic and commercial - Kaiser hit that spot with precision!
High end, German engineered quality and craftsmanship that will make your kitchen sing.

Serious equipment for people who love to cook (not just heat things up).

PS the rotisserie in the oven will change the way you cook chickens for ever!!!!

Excellent well made product. Very sturdy, looks like it will last a lifetime

Delivery was 3 days late.

I wanted a quality kitchen appliances,the oven and hob look great are solid quality products,I bought the matching electric kettle which does not have the same quality, within weeks it stopped lighting up and they replaced it,then the spout top fell off and will not stay on,£115 one would expect better quality, same kettle but for gas available for under £40

The hob is lovely and the delivery was really good

Purchased products nearly 2 years ago and a fault occurred, contacted main sales and they contacted service department for me , after a few emails a visit was planned from a service engineer,
Guy was brilliant and solved the problem in no time , checked everything on the product was now working correctly and all was good ,
Brilliant service
Robert