I have bought a oven from Kaiser, mostly because of the rotisserie function they offer. Product was looking nice and quality build, so very good initial impression. I'd used the oven for and year and... もっと見る
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We're really pleased with the angled cooked hood we bought from Kaiser. A quality product that looks elegant and works very efficiently. Seamless order and delivery process. Would recommend
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We picked the Kaiser Appliances Avantgarde Pro 85cm Built In Cooker Hood due to the reviews of how powerful it is due to us cooking a lot. We have had this properly vented out of the kitchen. The deli... もっと見る
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I bought a cooker hood with installation and recycle service in September. The company delivered a cooker hood with 2 pin plug that the engineer said is unsafe to change to a UK standard plug cable,... もっと見る
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企業情報
Kaiser UK について
当該企業による記述
At Kaiser Appliances, we're your trusted source for premium kitchen solutions. From ovens to fridges, we offer top-quality appliances, installation, and eco-friendly recycling. Enjoy free UK delivery and room of choice service.
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4.2
ほぼ満足
767件のレビュー
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Buying from Kaiser The Avantgarde Pro…
Buying the Kaiser Avantgarde Pro extraction hood was seamless. The website is straightforward, and their customer service was incredibly helpful. My hood arrived with free, super-quick delivery and was expertly packaged ensuring it arrived in perfect condition. I chose the Avantgarde Pro for its looks and combined with its powerful quiet extraction, the entire premium experience exceeded my expectations. I highly recommend purchasing from this company.
2026年2月17日
Kaiser UK からの回答
Hello Neil,
Thank you for your amazing review! I'm very happy to hear that you had a smooth and straightforward experience ordering from our website, and that our staff gave you the excellent customer service we expect here at Kaiser. I'm extremely glad to hear that delivery was super quick, and the item arrived expertly packaged. I hope you enjoy your new Cooker Hood for many years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
beautiful design but really poor quality
I’m really disappointed with my experience with Kaiser products. While they are undeniably beautiful to look at and give a very stylish, high-end appearance to the kitchen, the quality simply doesn’t match the price.
After just one year of normal use, the brass surface has already developed visible marks from large pans. I contacted customer service and was told the damage was caused by the cleaning chemicals used. However, this explanation doesn’t make sense, as the rest of the oven and hood are cleaned with the exact same products and remain in perfect condition.
Additionally, the hob is extremely loud during operation, which makes everyday use quite unpleasant.
For the amount of money paid for the full set, I expected durability and long-term quality. After only a year, the level of wear is very disappointing. A premium product should not only look good but also withstand normal kitchen use. Unfortunately, that hasn’t been my experience.
2026年2月24日
自発的なレビュー
Kaiser UK からの回答
Hi Mrs S,
Thank you for your review, although we are sorry to see that it is negative.
We have re-examined your case with our servicing department. They have confirmed that the wear marks on the brass panel are consistent with the use of strong detergent or solvent-based cleaning products. This type of surface damage is not a manufacturing defect and therefore is not covered under warranty.
If you require any further assistance, please do not hesitate to contact us. We are here to help.
Kaiser UK Team
Ellie
Kaiser UK からの回答
Hello Brian,
Thank you for the kind review! I'm very happy to hear that you're enjoying your new appliances from us, it's amazing to hear that delivery was great. We hope you enjoy your new appliances for years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Straightforward delivery
Straightforward website, super quick delivery and well packaged gas hob. All very easy. We haven't actually installed the hob yet, but will be doing this soon!
2026年2月10日
Kaiser UK からの回答
Hello Zara,
Thank you very much for the kind review! I'm happy to see that you had an easy time ordering with us, and that delivery was fast and smooth, with the product arriving in great condition, with the sturdy packaging that we expect. We understand that life can be busy, so it's okay if you haven't installed it just yet, but we hope you will thoroughly enjoy your new appliance!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
We have been looking for a decent…
We have been looking for a decent Kitchen Hood extractor and hob suitable for Indian cooking. The extract rate provided by Kaiser is one of the best and I hope it stays that way.
2026年2月8日
Kaiser UK からの回答
Hello Sundar,
Thank you for the amazing feedback! I'm very glad to hear that after much research online, you were able to find our products. I'm very happy to hear that you're enjoying the power that our Cooker Hood can provide, and I hope you enjoy your new appliance for many years to come.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Very professional experience from start…
Very professional experience from start to finish. Called and emailed a few times to ensure some specs, team were extremely polite and knowledgeable. Delivery was prompt, booked with short notice and everything arrived on time and in great condition. Still in the process of learning how to use everything but very happy with my new kitchen set!
2026年1月13日
自発的なレビュー
Kaiser UK からの回答
Hello Tommy,
Thank you for your kind review. I'm very happy to hear that your experience with us was professional from beginning to end. It's great to hear that you were given polite and professional service from our staff, along with accurate and relevant information. I'm glad to hear that delivery was prompt, even though you booked the earliest available date. I hope you enjoy your new appliances for years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Comms great, products stunning!
I had a lot of questions regarding size and fit and spoke to and emailed customer service who were so helpful. Once I placed the order the communication was instant and helpful and friendly. The items themselves - oven, induction hob, hood and microwave all Empire - even more beautiful than the brochure!!!
2026年2月5日
Kaiser UK からの回答
Hello Andrea,
Thank you for your amazing feedback! I'm glad to hear our Customer Services Team were helpful, and able to provide the correct information regarding sizing, with the friendly but fast communication we expect from the team here at Kaiser. I'm very happy to hear that you're enjoying the appliances themselves, and that the look and style are better than expected.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Team were extremely courteous
Team were extremely courteous and knowledgeable. Delivery turned up on time, 2 lads came and left it in the kitchen. Very impressed with the quality so far.
2026年2月16日
自発的なレビュー
Kaiser UK からの回答
Hello Phillip,
Thank you for your kind feedback! I'm glad to hear our team were very polite, courteous and knowledgeable, as we expect from our staff here at Kaiser. I'm very happy to hear that delivery arrived as scheduled, and the 2-man crew were able to leave your appliances in the room of choice. I hope you enjoy your new appliances for many years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Ordered microwave
Ordered microwave. Staff was very informative when emailing. Delivery was via booking link, arrived at expected time, delivery team left it in a room of my choosing, very convenient. Just got them fitted so not much use, but so far, very good quality, does the job and looks amazing.
2026年2月16日
自発的なレビュー
Kaiser UK からの回答
Hello Abbie,
Thank you for your amazing feedback! I'm very glad to hear you had a positive experience with us, that our staff were able to give you accurate information via email. It's good to hear that delivery was smooth, and the booking process was simple and easy. I'm glad to hear that although it's only just been fitted, you're enjoying using your new microwave.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Bought the Grand Chef bundle from…
Bought the Grand Chef bundle from Kaiser. Very professional over call and email, delivery was smooth. Loving the look and feel of the appliances.
2026年2月13日
自発的なレビュー
Kaiser UK からの回答
Hello Aidan,
Thank you for your kind review! I'm extremely glad to hear that our team were very professional when contacting us by phone and email, and that delivery was a smooth process. I'm also very happy to hear that you're enjoying the look and feel of your Grand Chef bundle!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Kaiser UK からの回答
Hello Robert,
Thank you for your amazing review! I'm very glad to hear that our staff were very helpful, and were able to provide informative conversations regarding our appliances.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Kaiser UK からの回答
Hello Imran,
Thank you for your feedback. After looking into your order, we can see that there were some issues with your order, and we are happy to clarify further and address them.
Unfortunately the installation team that attended your property had to class the job as a failed installation. This is due to the fact that there was no access to outside air present. This would mean a door or a window that leads directly to the outside air, without going through a conservatory or other room. On both of the installation surveys that were sent to you, you had stated that there was suitable access to outside air.
This meant that when the installation team arrived and realised that this was not the case, they had no choice but to refuse proceeding any further with the installation, and marking it as a fail.
We apologise for the inconvenience and frustration this no doubt has caused you, however we must comply with UK safety regulations, especially when dealing with Gas Appliances and gas installations.
With kind regards,
Ellie from Kaiser Team UK.
Kaiser has me feeling like I live in a show home
I recently bought the Kaiser chimney hood in ivory, and honestly, it has transformed my kitchen into the heart of my home. The way it blends with my indigo units and brass handles is nothing short of stunning — it gives me the delightful illusion of being rich every time I walk in.
The product itself is state-of-the-art, beautifully made, and feels premium in every sense. Delivery was on time, communication was smooth, and the company has been responsive throughout, so I genuinely can’t fault their service.
The only surprise was discovering it came with a double-pin plug (German engineering for you), but thankfully I had an adaptor at home, so it wasn’t a setback at all.
I’m now eagerly waiting for my Kaiser oven and toaster to arrive. At this rate, I might need to work a little harder and save up, because I can already see myself wanting the full suite of Kaiser appliances. When something elevates your home this much, it’s worth it.
2026年2月5日
Kaiser UK からの回答
Hello Priscilla,
Thank you for your amazing review! I'm very glad to hear you're thoroughly enjoying your new cooker hood, and that it is working well with the existing décor of your home.
We apologise for the confusion in regards to the EU plug, as per the Installation Information on our website, our Cooker Hoods are designed to be hardwired, so the plug is designed to be removed.
We hope you enjoy your upcoming appliance order, and your new cooker hood, for many years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Absolutely appalled at this company
Absolutely appalled at this company. The kettle, toaster and microwave oven were bought for me for Christmas. The brass kettle lid has become detached, possibly due to the fact that it is a flip up lid. My daughter contacted customer services, where she has had the misfortune of dealing with David, who seems to change the law and consumer trading standards to suit his own narrative. We were told the lid has probably been forced (the automatic flip up means you don't touch the lid!), we were told to buy some glue, and were also told the lid is cosmetic, therefore, not covered under warranty!! Who spends this sort of money to be left with a black plastic lid where the brass has fallen off? Obviously we are going to escalate this matter, but I am totally despondent with this company, and dread anything else happening to my other items. Buyers beware.
2026年2月6日
自発的なレビュー
Kaiser UK からの回答
Hello Rena,
Thank you for your feedback.
After checking with our Servicing Department, they have found that the damage caused is cosmetic, and was most likely caused by excessive force. This is not covered by our Warranty, so unfortunately in this case the Servicing Department's determination cannot be changed.
With kind regards,
Ellie from Kaiser Team UK.
Really helpful communication
Really helpful communication, help resolved issues with our dishwasher installation
2025年2月12日
Kaiser UK からの回答
Hello Dimitrios,
Thank you for your kind review! I'm glad our team were able to provide the informative and helpful communication we expect from our staff at Kaiser, and I'm very happy to hear that they were able to resolve your issues with your dishwasher installation!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
I would avoid!
All the kitchen appliances we got as part of our new build fitted kitchen had some sort of issues. Kaiser's support has been extremely poor, not accommodating and lacking any sort of humanity. To a point where they almost accused us of trying to keep a broken stove.
I would avoid!
--
EDIT
I only found out on the day when I cancelled the pickup. The only reason I cancelled was because your delivery service was harassing me with calls and didn't offer me any options. I tried later calling your customer service line and it was busy. Then Karolina started threatening with legal actions against me, as if I wanted to "steal" your broken stove..
If you wanted to respond to my review just to give an answer, congratulations, I don't see how anything listed below is helpful in any way.
2026年2月9日
自発的なレビュー
Kaiser UK からの回答
Thank you for your feedback.
After checking with our team, they confirmed your appliances were purchased by the building/property management company that furnished your property.
The hob was assessed by our Servicing Department, deemed faulty, and an exchange was arranged. This was agreed on the condition that the faulty hob would be disconnected, removed, and ready for collection, however the collection was cancelled by yourself, leaving both hobs in your possession.
You subsequently advised that the removal and installation may now be postponed by up to three months. As this differs from the originally agreed process, and was not agreed upon, we agreed that a collection would be arranged within 14 days. This is the maximum timeframe we can allow for any exchange.
We are committed to assisting you with this ongoing issue, but we must exercise our policies fairly across all of our customers. Should you require further assistance or information whilst we resolve this, please contact us at any time.
With kind regards,
Ellie from Kaiser Team UK.
Shocking service after spending 6 grand…
Shocking service after spending 6 grand
We are now over three months into ongoing issues with our built-in Kaiser microwave and still have no clarity or resolution.
You have previously suggested that the microwave functions correctly when it is not encased. As this is a built-in appliance, that position is unacceptable and strongly suggests the product is not fit for purpose. The microwave has been installed exactly as per your instructions, and our cabinetry provides more than adequate ventilation.
Despite repeated contact, I have had no success with your appointed engineer. Today, when attempting to use the grill function, the noise produced was extreme and deeply concerning.
We purchased Kaiser products throughout our kitchen in good faith and expected a high level of customer service to match the premium positioning of your brand. Unfortunately, that has not been our experience. In addition to the microwave issues:
• The extractor hob, although ducted externally, leaves the kitchen excessively wet after use
• One section of gold trim has tarnished, despite all other gold trim remaining unaffected
• We feel we have been repeatedly fobbed off, with no follow-up on the concerns raised by your own engineer
Testing appliances in a showroom environment does not replicate a built-in installation, which is precisely what we purchased. This has been raised previously and not adequately addressed.
At this stage, I am formally requesting:
1. That this complaint is escalated immediately
2. That an engineer attends our property to inspect the microwave in its installed position
We are not habitual complainers and have given your company ample time to resolve these issues. I would also suggest you ask your engineer to review the WhatsApp message feed, which clearly documents our ongoing concerns.
We were genuinely looking forward to enjoying our new Kaiser kitchen, but instead it has proven to be a source of continual problems and disappointment. I would appreciate confirmation of escalation and next steps without further delay.
2026年2月7日
自発的なレビュー
Kaiser UK からの回答
Hello A Cain,
Thank you for your feedback. After checking with our team, we can see that you were given guidance and instructions by our Servicing Department to assist with the issues you have been facing.
If you require further assistance, we recommend getting in touch with our Servicing Department again so that they can offer more in-depth assistance.
With kind regards,
Ellie from Kaiser Team UK.
Exquisite Taste
The Company were fantastic from the day of purchase all the way through - giving excellent customer service along the way!
Every query I had was handled promptly and efficiently.
Their products are expensive but worth it for every wow I receive from my visitors!
2025年5月14日
Kaiser UK からの回答
Hello Mrs. T,
Thank you for the amazing feedback! I'm glad to hear that our team gave you the excellent service we expect from start to finish, and they they were able to handle any question you threw our way. I'm happy to hear that despite the price, our products feel like they are worth that much, and that you've had amazing feedback from your guests!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Kaiser UK からの回答
Hello Jen,
Thank you for the kind review. I'm glad to hear that you're enjoying the design of your new coffee machine! We hope you continue to enjoy it for many years to come.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Top quality hob
More then happy with the service.
Very rapid delivery TOP QUALITY HOB
(Grand chef turbo gas hob).
WILL definitely be returning for my oven.
2026年1月23日
Kaiser UK からの回答
Hello Gareth,
Thank you for the kind review! I'm very happy to hear that you received the amazing service we expect from our staff. I'm very glad to hear that delivery was rapid, and that you're enjoying your new Gas Hob! We look forward to assisting you with your next purchase with us!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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