I have bought a oven from Kaiser, mostly because of the rotisserie function they offer. Product was looking nice and quality build, so very good initial impression. I'd used the oven for and year and... もっと見る
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We're really pleased with the angled cooked hood we bought from Kaiser. A quality product that looks elegant and works very efficiently. Seamless order and delivery process. Would recommend
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We picked the Kaiser Appliances Avantgarde Pro 85cm Built In Cooker Hood due to the reviews of how powerful it is due to us cooking a lot. We have had this properly vented out of the kitchen. The deli... もっと見る
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I bought a cooker hood with installation and recycle service in September. The company delivered a cooker hood with 2 pin plug that the engineer said is unsafe to change to a UK standard plug cable,... もっと見る
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企業情報
Kaiser UK について
当該企業による記述
At Kaiser Appliances, we're your trusted source for premium kitchen solutions. From ovens to fridges, we offer top-quality appliances, installation, and eco-friendly recycling. Enjoy free UK delivery and room of choice service.
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4.2
ほぼ満足
767件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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Fridge was dropped off right inside door, leaving me to unbox, move into place and level. This was not made clear at purchase and it sat there until I could hire someone. The appliance looks good, but the door is sticky and doesn’t close properly. Non-plumbed ice maker and water dispenser are ridiculous. They cheapen the look and function and should be left off.
2025年7月1日
Kaiser UK からの回答
Hello Amy,
Thank you for your feedback. We're sorry to hear that ArrowXL did not deliver to the room of your choice. The delivery team are instructed to deliver to the room of choice, however the team is instructed to perform a Dynamic Risk Assessment upon arrival to determine if it is safe to do so. We are escalating with the team at ArrowXL to determine the exact reason in your case.
In terms of the appliance itself, in regards to the door, if you would like one of our engineers to assist you with this, please send an email to servicing@kaiser.co.uk, with your full order details and a full description of any issues or concerns you may be having. The non-plumbed Ice Maker and Water Dispenser are clearly advertised on the product page, but we appreciate your feedback and we will take it on board.
Should you require any further assistance, please do not hesitate to reach out to us at any time.
With kind regards,
Ellie from Kaiser Team UK.
Poor Workmanship and Equipment Fault
The installation was carried out in an unprofessional and careless manner. The cooker hood is leaking air and the extraction performance is poor. The company is refusing to take responsibility for these issues.
2025年6月2日
Kaiser UK からの回答
Hello EC,
Thank you for your feedback. We're sorry to hear that you're having an issue with your Cooker Hood.
After checking our records, we cannot find any past communications (calls or emails) regarding the issues you have described with your Cooker Hood, but we do have emails detailing that you would arrange for your own installation services.
We are committed to assisting our customers with any issues they may face, to that extent, we would like to politely ask you to get in touch with our Servicing Department (servicing@kaiser.co.uk), and of our expert engineers would be able to assist you further.
With kind regards,
Ellie from Kaiser Team UK.
Five Star Service
Service was great. Very helpful explaining the products and accommodating regarding delivery. Love the appliances. Certainly good quality
2025年7月2日
Kaiser UK からの回答
Hello S Bates,
Thank you for the kind feedback! I'm very happy to hear that the service provided was great, and that our team were able to provide full explanations regarding the appliance and delivery process. I'm glad to hear that you're enjoying the appliances, and that the quality has lived up to your expectations!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Good customer service
Good customer service. A video call was arranged to show us the product in action. They also spent time on the phone explaining and answering all our questions, as well as sending videos. Delivery was efficient and speedy
2026年1月23日
Kaiser UK からの回答
Hello Tom,
Thank you for the kind review! I'm very glad to hear that you were able to book a Virtual Appointment to be able to consult with our Team and have a video demonstration of your desired appliance, and that our staff were able to provide all the necessary information to facilitate fitting of the appliance. I'm also very happy to hear that delivery was fast and efficient.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Exquisite design- I have never seen a…
Exquisite design- I have never seen a hob like mine before. An engineer who came to install the appliance was absolutely fantastic in terms of communications and technical skills.
2025年12月19日
Kaiser UK からの回答
Hello Izabella,
Thank you for your amazing review! I'm very glad to hear that you're thoroughly enjoying the design and function of your new hob. I'm also very glad to hear that the engineer who attended was able to display his vast knowledge and technical expertise, while also providing clear and effective communication.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Kaiser appliances
Fabulous products, bought an oven, hood, hob & microwave. Top quality and speedy delivery.
Going to purchase a fridge freezer next ☺️
2025年12月17日
Kaiser UK からの回答
Hello Natalie,
Thank you for your kind review! I'm very glad to hear that you're enjoying our products, and that you enjoy the quality. I'm glad to hear that delivery was smooth and quick for you! When you're ready to purchase your next appliance, please get in touch with us and we'll be more than happy to assist you!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Excellent delivery and customer service…
Excellent delivery and customer service follow up.
2026年1月18日
Kaiser UK からの回答
Hello Philip,
Thank you for your kind review! I'm very glad to hear that delivery was excellent, and that our team did a good job, and followed up with you after your order was delivered to ensure everything is going great.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Got the La Perle Noire Cooker Hood
Got the La Perle Noire Cooker Hood. Saw it online, looked very sleek, and I love the dark metal colour scheme. Swapped some emails with the team, they were able to provide some specs, which my fitter give the thumbs up to. They send a delivery booking via text, so I got to choose the day, super convenient, lads turned up and dropped it inside my house which is a bonus. Had it installed now for a few days, and I'm loving it, great power, not too noisy, and the touch controls are really smooth, definitely a solid appliance!
2026年1月21日
自発的なレビュー
Kaiser UK からの回答
Hello Amy,
Thank you for your kind review! I'm glad to hear you're enjoying one of our newest Cooker Hoods. It's good to hear that our team were able to provide specifications to assist your fitter, and that delivery was convenient and smooth! I'm very happy to hear that you're enjoying your new hood.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Very good customer service
2026年1月13日
Kaiser UK からの回答
Hello Mizanur,
Thank you for your feedback. We're sorry to hear that you're experiencing issues with your Cooker Hood. If you suspect that your device isn't operating correctly, or that there is a lack of performance, this could be indicative of a potential blockage in the ventilation system. We would like to kindly ask you to email our Servicing Department (servicing@kaiser.co.uk), with your order details, and a full description of the issue, so one of our engineers can take a look and diagnose the problem for you.
With kind regards,
Ellie from Kaiser Team UK.
Kaiser UK からの回答
Hello Ian,
Thank you for your kind review! I'm happy to hear that the service provided by our team was excellent, just as we expect here at Kaiser. I'm also glad to hear that when you did need to contact us, our team responded to you quickly. I hope you enjoy your new appliance for years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Coffee machine is fine
Coffee machine is fine , but instructions could be better? difficulties in getting temperature hot?
saying that it is a great looking coffee machine, goes well in my kitchen.
2025年12月6日
Kaiser UK からの回答
Hello Maureen,
Thank you for your kind review. We're glad to hear that you're enjoying the coffee machine, and if there is any guidance we can provide in terms of the calibration, care and maintenance of the machine, please contact our Customer Services Team, who will be more than happy to assist you.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Dealing with kaiser was so easy
Dealing with kaiser was so easy, I spoke to a sales rep who talked me through products and helped me with sizes of appliances that I needed to make sure they fitted my kitchen. Delivery from buying to arriving only took 4 days. I will definitely be buying more kitchen equipment in the near future.
2026年1月9日
自発的なレビュー
Kaiser UK からの回答
Dear William, thank you so much for your kind review!
We’re really pleased to hear that your experience was easy from start to finish.
We truly appreciate your support and look forward to helping you again when you’re ready to add more kitchen equipment in the future.
Kind regards,
Julia, Kaiser UK team
Kaiser - Find better place to purchase expensive appliances
I purchased a hob and an oven from Kaiser UK.
Although I did not raise a formal complaint about the hob, it is worth noting that it arrived damaged on three separate occasions and was only usable on the third delivery. While replacements were sent, this raised early concerns around quality control and dispatch.
Unfortunately, the oven has never functioned correctly from day one. Despite multiple attempts to resolve the issue through customer support and an engineer visit, the problem remains unresolved.
The after-sales support has been extremely disappointing. The engineer report provided afterwards does not reflect what was observed during the visit, and no clear testing evidence or documentation has been shared to support the conclusions given. Communication has been slow and dismissive, and there does not appear to be a clear or transparent complaints process in place.
In short, if your appliance works immediately, you may be fine. However, if you need support for a fault, the experience is very frustrating and time-consuming.
Overall, a very disappointing experience.
Hi Ellie,
You asked for my order number — it is 6910. The purchase was made by my son.
Please do not respond to this review in a way that suggests you are trying to resolve the issue. Your colleague has repeatedly refused to provide support for this purchase, and the matter has been closed by your servicing team.
Until there is a genuine willingness to engage and resolve the issue, this review accurately reflects my experience and will not be amended.
2026年1月19日
自発的なレビュー
Kaiser UK からの回答
Dear Roy, we are sorry for any inconvenience caused and appreciate your patience while we worked to resolve the issue with the hob as quickly as possible.
Following your concerns about the oven, our engineer attended and carried out all the necessary tests. These confirmed that the oven is functioning correctly and that there is no fault with the appliance.
Ovens are designed to reach the set temperature when empty. When food is placed inside, particularly in cases of large quantities of food,
cold or frozen items, heavy trays or pizza stones, the internal temperature will temporarily drop. This is normal behaviour, and the oven will then cycle to recover and return to the set temperature.
We understand how frustrating this can be, especially when using the appliance for the first few times, and we apologise again for any inconvenience experienced.
Please do not hesitate to contact us if you have any further questions or require additional guidance on using the oven.
Kind regards,
Julia, Kaiser UK team
Fantastic company to deal with.
Fantastic company to deal with. Response time to queries is incredibly fast and accurate. From ordering to delivery the experience was faultless
2025年8月31日
Kaiser UK からの回答
Dear Keith, thank you very much for your fantastic feedback! Your kind words mean a great deal to our team.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Julia, Kaiser UK team
I recently purchased a red coffee…
I recently purchased a red coffee machine and was impressed by the customer service when I called to ask about the steam wand The staff was incredibly informative and helpful, which made my decision much easier. The machine was delivered quickly and arrived in perfect condition. I'm so pleased with my experience that I'm already planning to return for the matching toaster. Highly recommend!
2026年1月5日
自発的なレビュー
Kaiser UK からの回答
Dear Customer,
Thank you for your amazing review! I'm happy to hear that our team were able to give you the impressive Customer Service we expect here at Kaiser, and assist you with setting up your new Coffee Machine. I'm also very glad to hear that delivery was quick, and everything arrived perfectly. We're always happy to have you back when you're ready to go for the matching toaster.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Order came through quickly and ordering…
Order came through quickly and ordering was an easy process
2026年1月1日
Kaiser UK からの回答
Hello Pav,
Thank you for your review. I'm very happy to hear that delivery was smooth, and the ordering process was simple and easy. I hope you enjoy your new appliance for years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Efficient and excellent service to Northern Ireland
I tried to source the Kaiser gas hob that I wanted online but none of the providers delivered to Northern Ireland. I emailed Kaiser customer services directly and asked if they could courier the hob to Northern Ireland. The email was replied to promptly with a cost, the invoice was raised and a payment link sent within 24 hours which was excellent. I spoke to customer service personnel directly and they were extremely helpful and courteous. I fed back an issue relating to the payment platform which they agreed to resolve for future users. Delivery received to my house in Northern Ireland within 10 days of original enquiry- very efficient and professional service.
2026年1月5日
Kaiser UK からの回答
Hello Anne,
Thank you for your amazing review! I'm happy to hear that our team were able to help you arrange an order to Northern Ireland, and that they gave the friendly service that we expect here at Kaiser. I'm also very glad to hear that delivery was quick and smooth. I hope you enjoy your new hob for years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Lovely experience with Kaiser
Lovely experience with Kaiser. Swapped some messages and emails with the team, very friendly, they know their stuff for sure. Got a bundle order set up, payment link straight into email. Even got to choose my own delivery date, very convienent, turned up on time. Got my extractor fan set up, and really impressed with the power, very sleek and modern look as well.
2026年1月3日
自発的なレビュー
Kaiser UK からの回答
Hello CJ,
Thank you for your lovely review! I'm glad to hear that our staff were able to give you guidance, and helped you set up an order with exactly what you required. I'm very happy to hear that delivery was on time, and that you're enjoying your new Cooker Hood.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Kaiser UK からの回答
Hello Bal,
Thank you for your kind review. I'm very glad to hear that you're enjoying the quality of your new appliance, and that delivery was quick and smooth!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Great experience whilst dealing with…
Great experience whilst dealing with the chaos of a kitchen refurb, couldn't find appliances that would fit my older style home with brass features until I found Kaiser online. Products looked great so decided to go for it. Team kept me informed during my order as I needed to hold it until ready to fit. Delivery was straightforward, no problems there. Finally got to using them, and definitely work as good as they look, looking forward to getting some great meals cooked now!
2026年1月10日
自発的なレビュー
Kaiser UK からの回答
Hello David,
Thank you for the kind review! I'm glad to hear that our classic-styled appliances were a perfect fit for your home. I'm also happy to hear that our team helped you set up a Pack&Hold, allowing you to schedule your delivery at a pace that works for you. I hope you enjoy your new appliances for years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
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