I have bought a oven from Kaiser, mostly because of the rotisserie function they offer. Product was looking nice and quality build, so very good initial impression. I'd used the oven for and year and... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We're really pleased with the angled cooked hood we bought from Kaiser. A quality product that looks elegant and works very efficiently. Seamless order and delivery process. Would recommend
企業が回答しました
We picked the Kaiser Appliances Avantgarde Pro 85cm Built In Cooker Hood due to the reviews of how powerful it is due to us cooking a lot. We have had this properly vented out of the kitchen. The deli... もっと見る
企業が回答しました
I bought a cooker hood with installation and recycle service in September. The company delivered a cooker hood with 2 pin plug that the engineer said is unsafe to change to a UK standard plug cable,... もっと見る
企業が回答しました
企業情報
Kaiser UK について
当該企業による記述
At Kaiser Appliances, we're your trusted source for premium kitchen solutions. From ovens to fridges, we offer top-quality appliances, installation, and eco-friendly recycling. Enjoy free UK delivery and room of choice service.
連絡先
4.2
ほぼ満足
768件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience whilst dealing with…
Great experience whilst dealing with the chaos of a kitchen refurb, couldn't find appliances that would fit my older style home with brass features until I found Kaiser online. Products looked great so decided to go for it. Team kept me informed during my order as I needed to hold it until ready to fit. Delivery was straightforward, no problems there. Finally got to using them, and definitely work as good as they look, looking forward to getting some great meals cooked now!
2026年1月10日
自発的なレビュー
Kaiser UK からの回答
Hello David,
Thank you for the kind review! I'm glad to hear that our classic-styled appliances were a perfect fit for your home. I'm also happy to hear that our team helped you set up a Pack&Hold, allowing you to schedule your delivery at a pace that works for you. I hope you enjoy your new appliances for years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
I had the opportunity to get some work…
I had the opportunity to get some work done in the kitchen and update a few areas that were starting to feel a bit dated. I spoke with the team, exchanged a few emails, and had a custom bundle put together. Delivery was seamless & everything arrived on time and was brought straight into the house. I’m really impressed with the appliances so far; they look fantastic and are intuitive and easy to use.
2026年1月8日
自発的なレビュー
Kaiser UK からの回答
Dear Customer,
Thank you for your lovely review! I'm glad you were able to liaise with our team to get the right set of appliances for your home. I'm also very happy to hear that delivery was smooth and on time. Thank you for the great recommendation, we hope that you enjoy your new appliances for many years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Delivery driver issues
I disliked the fact that because of a couple of stairs to my front door and a little snow, the driver said he may not have been able to deliver a small kettle and toaster set!
It's like the delivery drivers are constantly looking for excuses not to deliver and claim there were access issues.
Not good for a reputable company like Kaiser
2026年1月5日
Kaiser UK からの回答
Dear Nafees,
Thank you for your feedback. We have checked your delivery details and can confirm that your order was delivered on your chosen date without any delays. That said, we truly regret the concern caused by the driver’s comments and understand how this may have reflected poorly on your experience.
Your feedback is important to us, and we will share it with our delivery partner to help improve future service
Kind regards,
Julia, Kaiser UK team
This kettle is such a stunner !
I’m totally satisfied with my order, this kettle is such a stunner it just oozes quality the whole experience was a positive one from placing the order, the regular tracking updates and the prompt delivery !
2025年12月27日
Kaiser UK からの回答
Dear Robert, thank you so much for your lovely review! We’re delighted to hear you’re so happy with your kettle and that the ordering, tracking, and delivery experience met your expectations. Enjoy your new addition, and we hope to welcome you back again soon.
Kind regards,
Julia, Kaiser UK team
Order was not even despatched yet I was…
Order was not even despatched yet I was charged a fee when cancelling
2025年12月25日
Kaiser UK からの回答
Dear Jas, thank you for your review. I understand your concern regarding the cancellation fee.
Unfortunately, the order had already been processed and scheduled by our delivery partners before we received your cancellation request. As outlined in the cancellations section of our Shipping Policy, once an order has been routed and scheduled with the courier, we begin to incur costs on our side.
Many of our appliances are picked, allocated, and scheduled for delivery on the same day the order is processed. Due to the nature of our products, which require specialised handling and delivery via a professional white-glove service, these costs are applied as soon as the order is processed by our delivery partners.
We appreciate your understanding and apologise for any frustration this may have caused.
Kind regards,
Julia, Kaiser UK team
Kaiser UK からの回答
Dear Arooj, thank you for your feedback! We’re delighted to hear you’re happy with your purchase and hope you enjoy your new hob. If you need any assistance in the future, we’re always here to help.
Kind regards,
Julia, Kaiser UK team
It’s a very good hob
It’s a very good hob, perfect fit, works well and the initial small problem by my gas fitter was very quickly solved.
2025年6月22日
Kaiser UK からの回答
Dear Mary, thank you for taking the time to share your experience! We’re delighted to hear that the hob was a perfect fit and is working well. We hope you continue to enjoy your new hob, and please don’t hesitate to reach out if you need any assistance in the future.
Kind regards,
Julia, Kaiser UK team
Faulty product
Faulty product, paid return delivery to get refund, difficult customer service. Surely a collection fee of £20 for a toaster which came in a set with a broken pieces parts from a coffee machine does not seem right. Sorry for my harsh review, i hope you get better guys
2025年4月12日
Kaiser UK からの回答
Dear Mira,
Thank you for your feedback. We’re sorry to hear that you feel disappointed with your experience, and we appreciate the opportunity to clarify the situation.
We have reviewed your case carefully and can confirm that you were not charged for the return of the faulty item. We offered either a free collection of the faulty product or a replacement at no cost, in line with our policy.
The return charge that was applied relates only to the collection of other items from your order that were in perfect working condition and were returned by choice. As these items were not faulty, the standard collection fee applied.
We’re sorry if this was not clear at the time, and we regret any frustration caused. If you would like to discuss this further or need any additional assistance, please don’t hesitate to contact us.
Kind regards,
Julia
Kaiser UK team
I have not received my items
I have not received my items. I ordered the the kettle and toaster set on the 18th, got a text from the delivery company asking me to book a convenient time for delivery, I booked for the 22nd, I got confirmation that it will be delivered with a delivery time. On the day of delivery I get a message saying the items never arrived at the depot.
I have tried contacting the delivery company maybe 20 times, they have never responded, they don’t have working phone lines or an email address, they work exclusively through there online messaging system which they seem to completely ignore.
I have tried contacting kaiser themselves via email about 6 times, I have never received a response. I FINALLY got a response from them via there online messaging system saying they would update me when they get a response from the delivery company.. absolutely no update so far. I understand this is during the holiday period so I would usually make allowances but the fact the delivery company have almost no means to contact them is a huge red flag and the fact that the Kaiser themselves don’t respond to emails is yet another huge red flag. PLEASE can I get an update on my items.
2025年12月19日
Kaiser UK からの回答
Hello RJ,
Thank you for your review. Please accept our sincerest apologies, after much in-depth investigation, we found that due to the hustle and bustle of the Holiday period, your item was lost by ArrowXL, our delivery partners, which caused the delay on your order.
We have created a new dispatch order for you, and you can expect to receive the delivery booking link shortly. We're sorry you were affected by the Holiday period delays, and we want to ensure you that no customer has been forgotten about, and we will ensure every affected order is put back on track.
With kind regards,
Ellie from Kaiser Team UK.
Absolutely fantastic!
Following my earlier review, I want to update this to reflect the excellent support I ultimately received from Kaiser UK.
I initially experienced a lot of stress after purchasing through Kaiser’s sales partner, Appliance Superstore, and at the time felt very let down by the overall process. However, Kaiser UK themselves have since been fantastic, particularly during a period that was already very difficult for me.
Their customer service team took the time to listen, explain the situation clearly, and support me as best they could despite the limitations of dealing with a third-party retailer. Throughout this, they were professional, patient, and genuinely caring.
A huge thank you to Nick and Karolina, who supported me all the way through and helped restore my confidence in the Kaiser brand. Their aftercare and communication were first-class.
Based on this experience, I would strongly recommend buying directly through Kaiser where possible, as their customer service and after-sales support are excellent. I’d happily give them 10 stars if I could.
2025年12月29日
自発的なレビュー
Kaiser UK からの回答
Hi Tausif,
We are sorry to hear about your experience. Please note that, as the appliance was purchased from a retailer and not directly from Kaiser, any collection or handling fees are determined entirely by the retailer’s own policy. This is not something Kaiser has control over, as Appliance Superstore purchases the appliance from us and resells it to the end customer.
The same principle applies to exchanges or replacements. Since your contract of sale is with Appliance Superstore, Kaiser has no authority to intervene in or override their policies, even if we wished to assist. Appliance Superstore can, without issue, order a replacement hood from us and arrange the exchange directly with you.
We hope this clarifies the situation and recommend that you contact Appliance Superstore to seek a resolution, as you are their customer rather than Kaiser’s.
Kind regards,
Ellie,
Kaiser UK Team
We booked a video conference which was…
We booked a video conference which was really informative and then went into the shop to discuss further our purchase
2025年11月11日
Kaiser UK からの回答
Hello Anita,
Thank you for your kind review! I'm glad you were able to use our Virtual Showroom tour to inform yourself, prior to arranging to come all the way to our London Showroom. We hope you enjoyed your time with us, and we hope that you enjoy your appliances even more!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Kaiser UK からの回答
Hello Steven,
Thank you for your kind review! I'm glad to hear that you're enjoying our products, and that you're having an excellent experience with your appliance.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Delivery on time however installation…
Delivery on time however installation was cancelled by myself and refund has taken ages. Not checked product as not being fitted yet. Answers the phone and speaks with the customer very efficiently. Chased up installation refund and email read and acted upon it immediately
2025年12月1日
Kaiser UK からの回答
Hello Kerry,
Thank you for your kind review. I'm glad to hear the delivery was on time, but I am sorry that you needed to cancel the installation. We also apologise for the delay in refunding you, and I'm very happy to hear that our expert Customer Service Team were able to get everything back on track quickly.
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Nice staff
Honestly some of the nicest and most helpful staff I have meet in a while, absolutely beautiful store too
2025年12月10日
自発的なレビュー
Kaiser UK からの回答
Hello Mika,
Thank you for your kind review! I'm glad to hear that our staff were really nice and helpful, as we work hard to ensure that every customer receives the correct amount of service. I'm also glad to hear that you really enjoyed visiting our showroom!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Beautiful experience.
Beautiful experience.
Personal was highly helpful, they have some beautiful kitchen appliances, and that complicates slightly my choice process, absolutely brilliant costumer support
2025年12月16日
自発的なレビュー
Kaiser UK からの回答
Hello Alex,
Thank you for the amazing review. I'm happy to hear that our staff were very helpful, providing the brilliant customer support that we strive for here at Kaiser. I'm glad to hear that you really enjoyed your experience, and that you enjoy the design of our appliances!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Great service and great appliances
The customer service both on the phone and via email has been great hence the five stars.
The delivery was smooth with the appliances being brought into house by the delivery team
Nothing was damaged and the appliances look and work great.
I would recommend this company. Very happy with their service.
2025年12月4日
自発的なレビュー
Kaiser UK からの回答
Hello Marcia,
Thank you for your amazing review! I'm very happy to hear that our staff provided the great customer service that we expect here at Kaiser. I'm also glad to hear that delivery was smooth, nothing was damaged, and that you're having a great time with your new appliances, we hope you enjoy them for years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Cooker hood
This matter relates to an issue I ended up with the kaiser angled cooker hood, it did not appear to work initially, but with the diligent and transparent customer service I received, they were helpful in sorting the problem with cooker hood working. It ended up being the installation of wiring in kitchen and not with product itself. Thank you for all your help!
2025年5月5日
自発的なレビュー
Kaiser UK からの回答
Hello Zafar,
Thank you for your kind review. I'm sorry to hear that you had an issue with your cooker hood, but it is amazing to hear that our team were able to give you excellent customer support, and helped you diagnose the issue, so you can have your hood working at its full potential!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Zero Customer Service
Its processes get in the way of providing any type of customer service. It does not return voice mail messages. The delivery time is apparently outside of its control. The ovens that I have ordered and paid for were not even in stock.
2025年11月30日
Kaiser UK からの回答
Hello Laura,
Thank you for your feedback. We apologise for the delay in your order. Unfortunately there was a delay in getting our restock shipment uploaded to our system, which caused a delay in getting your order out. Sadly once the order has been dispatched, it is managed and planned entirely by our delivery partners, which means that while we can contact them to try and expedite things, we cannot guarantee anything from our end.
We apologise for the inconvenience and frustrations caused.
With kind regards,
Ellie from Kaiser Team UK.
Everything was great
Everything was great , great product fantastic price and excellent delivery
Definitely recommend this company
2025年11月27日
Kaiser UK からの回答
Hello Robert,
Thank you for your kind review! I'm very glad to hear that delivery was excellent, and that you're enjoying your new appliance. We hope you enjoy it for many years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Love it
Love it! Great quality. Stove kettle feel but electric. Delivery was a bit over engineered-had to book a time slot, a large truck and two people arrived to deliver lol. I know it’s a top noch kettle but that was a bit much. But it arrived safe and I’m really happy with it
2025年11月25日
Kaiser UK からの回答
Hello Naomi,
Thank you for your kind review! We're glad to hear that you're enjoying your new kettle, and that the quality and feel are to your liking. We're happy to hear that delivery was smooth and that the item arrived safe. We hope you enjoy your new kettle for years to come!
Should you ever need any assistance with your appliances in the future, please reach out to us at any time!
Warmest regards,
Ellie from Kaiser Team UK
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。