Ordering directly from the official website was incredibly smooth—my items shipped the next day and arrived in just 5 days. The pieces themselves are stunning. The hardware feels premium. They look... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ich habe eine Tasche von Karllagelfeld gekauft.War total begeistert von der Tasche .Leider obwohl Tasche wurde nur 5-7 mal getragen, in 1 J.ist Teil von Tragegriff(aus Plastik , vergoldet) abgebroche... もっと見る
企業が回答しました
Zaskakująco słaba jakość produktów jak na markę, która pozycjonuje się na premium. Przykład: 3 pack boskerki z klamrą - klamra odpada podczas pierwszego dnia noszenia w przypakdu 2 nad 3 sztuki. Abs... もっと見る
企業が回答しました
Selbst Sportschuhe mit über 300 Euro-nie getragen-jetzt hineingeschlüpft. Meine Strümpfe voll mit schwarzen Plastikzeuges. Strümpfe und Schuhe konnte ich ungetragen entsorgen, da sie einfach zerfielen... もっと見る
企業が回答しました
企業情報
当該企業による記述
The house of KARL LAGERFELD shares the iconic vision and design aesthetic of its founder, Karl Lagerfeld, fused with a contemporary, forward-looking spirit. The signature KARL LAGERFELD aesthetic combines Parisian classics with a rock-chic attitude and tailored silhouettes. Its portfolio of accessible, aspirational collections includes ready-to-wear for women, men and kids, plus bags and small leather goods. Additional collections include watches, eyewear, footwear, perfumes, candles and fashion jewelry.
連絡先
Herengracht 182, 1016 BR, Amsterdam, オランダ
- +31208110044
- karl.com
1.8
期待以下
546件のレビュー
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Commande de deux articles bien arrivée
Commande de deux articles bien arrivée, dans les temps annoncés. Un bérêt en laine qui semble d'excellente qualité et des mitaines en cuir. Je vois qu'il y a beaucoup d'avis négatifs, en ce qui me concerne, je ne peux que dire ma satisfaction.
2025年10月31日
自発的なレビュー
KARL LAGERFELD からの回答
Chère Chantal,
Merci beaucoup d’avoir partagé votre expérience.
Nous sommes ravis d’apprendre que votre commande est bien arrivée dans les délais annoncés et que vous êtes satisfaite de la qualité des articles reçus. Votre retour positif sur le béret en laine et les mitaines en cuir nous fait particulièrement plaisir.
Nous vous remercions pour votre confiance et pour avoir pris le temps de partager votre satisfaction.
Cordialement,
TeamKARL
Bonjour je ne savais pas où écrire…
Bonjour je ne savais pas où écrire alors je sais pas si mon avis sera entendu après la marque mais je suis super déçue de la qualité des produits Karl Lagerfeld ! J'adore leur style mais je rencontre des soucis avec plusieurs articles. J'ai acheté au village des marques et je me retrouve avec un jean que j ai très peu porté et a côté de la poche le jean s est déchiré sur la longueur j'ai un chemisier et pantalon fluide et ceux la sont très joli mais des petits fils sortent un peu partout des couture! Dommage je ne m attendais pas a ça venant d une telle marque .
2025年7月5日
自発的なレビュー
KARL LAGERFELD からの回答
Bonjour Laura,
Nous vous remercions d’avoir partagé votre expérience avec nous.
Nous sommes sincèrement désolés d’apprendre que votre jean et d’autres articles achetés dans le Karl Lagerfeld Outlet n’ont pas répondu à vos attentes.
Cela ne reflète pas le niveau d’attention que nous souhaitons offrir à nos clients.
Nous tenons à préciser que les achats effectués dans les outlets sont gérés directement par les magasins eux-mêmes et non par notre équipe.
Pour cette raison, nous ne pouvons pas intervenir ni fournir d’assistance directe concernant des problèmes liés aux articles achetés en outlet.
Nous vous invitons à contacter directement le magasin officiel où vous avez effectué votre achat, qui est le seul à pouvoir vous assister pour toute question concernant les produits outlet.
Nous espérons pouvoir vous assister à nouveau à l’avenir avec nos produits.
Cordialement,
TeamKarl
Worst quality shoes I've ever had
I bought the 52530 model and after just one wear the shoes are peeling from the inside. I literally wore them no more than 5-6 hours on a private party (no long walking) and the shoes are falling apart. You'd expect a lot better quality for the price tag. To put it mildly I'm very very disappointed and will never ever buy again the same brand!
2025年10月19日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Александър,
We thank you for sharing your experience with us. We are genuinely sorry to hear that your shoes did not meet your expectations.
This is not the level of quality and attention we aim to provide to our customers, and we deeply regret that your experience was disappointing.
We kindly invite you to contact our Customer Service team, who are fully available to review your case and offer the solution most appropriate to your situation.
We hope to have the opportunity to serve you again in the future and provide you with the quality and service you expect from Karl Lagerfeld.
Kind regards,
TeamKarl
Meine Frau und ich sind bei der Filiale…
Meine Frau und ich sind bei der Filiale in Hamburg Westfield und sind derart zufrieden mit der Bedienung von Herrn Haroun aus Arménien. Er ist derart aufmerksam, hilfsbereit, freundlich, unterstützend und gibt wirklich sehr wertvolle Tipps. Seinetwegen gehe ich in keine andere Filiale von KL, sondern nur zu Westfield. Danke Haroun
2025年10月10日
自発的なレビュー
KARL LAGERFELD からの回答
Lieber Arefi,
Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Wir freuen uns sehr zu hören, dass Sie und Ihre Frau mit dem Service in unserer Filiale Hamburg Westfield so zufrieden waren.
Es ist schön zu wissen, dass Ihre Aufmerksamkeit, Freundlichkeit und Hilfsbereitschaft Ihren Besuch besonders gemacht haben.
Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben, und freuen uns darauf, Sie erneut in unserer Filiale begrüßen zu dürfen.
Mit freundlichen Grüßen,
TeamKarl
This customer service has to be the…
This customer service has to be the worst . My daughter ordered me 3 items trainers gloves and socks . The socks were not in with the order so she wrote an email of complaint and she was asked to fill out a document to open an investigation into it??? I mean really... we could be stating the trainers or the leather gloves hadn't arrived pulling a fast one ! But no socks . Instead of refunding or issuing a replacement we have to wait for an investigation to be completed then a refund when completed have to reorder ontop of shipping costs for a pair of socks ! Absolutely a joke ..
2025年10月22日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Customer,
We thank you for sharing your feedback. We are genuinely sorry to hear about the inconvenience regarding your recent order.
Please note that it is standard procedure for our Customer Service team to request certain information from the customer, such as the declaration of the missing item. Once the investigation is completed, if it is confirmed that the item was indeed missing, our team would have provided the appropriate assistance, such as a refund or replacement. Unfortunately, we never received a response from you, and therefore were unable to proceed with any solution.
We value your feedback and hope to have the opportunity to restore your confidence in Karl Lagerfeld products in the future.
Kind regards,
TeamKarl
Idem confirme j ai du jeter mon…
Idem confirme j ai du jeter mon chemisier main tachée photo a l appui .honteux pour cette maison
2025年10月14日
自発的なレビュー
KARL LAGERFELD からの回答
Chère Nicole,
Nous vous remercions d’avoir partagé votre expérience avec nous.
Nous sommes sincèrement désolés d’apprendre que votre chemisier a présenté un défaut. Cela ne reflète pas le niveau de qualité et d’attention que nous souhaitons offrir à nos clients.
Pourriez-vous nous confirmer si vous avez déjà contacté notre Service Client à ce sujet ? Si ce n’est pas le cas, nous vous invitons à le faire afin que notre équipe puisse examiner votre situation et proposer la solution la plus appropriée.
Nous espérons avoir l’opportunité de vous servir à nouveau à l’avenir et de vous offrir l’expérience de qualité que vous êtes en droit d’attendre de Karl Lagerfeld.
Cordialement,
TeamKarl
Poor customer service
I purchased a Tshirt while on holiday. After washing it for the first time, and according to the washing instructions, the rhinestones have come off. I contacted Karl Lagerfeld customer services to be told basically that there's nothing they can do and that I need to return it to the shop I purchased it from (which is over 2000 miles from where I live). Pretty poor service from a supposed luxury brand. I would have expected I would be able to send images to them or arrange to return to a store nearer to where I live. It's left me reluctant to purchase anything from Karl Lagerfeld again.
2025年10月6日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Laura,
We thank you for sharing your feedback. We are genuinely sorry to hear about the issue with your T-shirt and understand how disappointing this must have been.
Please note that Karl Lagerfeld covers shipping costs for returns in cases of defective items, as we are committed to ensuring our customers are not inconvenienced by product issues.
All shipments, including returns, are processed through our warehouse in the Netherlands, which allows us to handle returns efficiently and maintain the high standard of service our customers expect.
We hope this reassurance demonstrates our dedication to quality and service, and we look forward to the opportunity to restore your confidence in Karl Lagerfeld products in the future.
Kind regards,
TeamKarl
La qualité n'est plus la...
L'arrivée de la nouvelle égérie @karllagerfeld ne traduit pas la qualité des produits et le sérieux du service client de la marque. La marque est décevante, un défaut sur un produit cela arrive, mais ce faire fermer la porte comme cela par la marque c'est décevant. Nous étions client est fier de l'être... Bye bye @karllagerfeld 😢.
2025年8月1日
自発的なレビュー
KARL LAGERFELD からの回答
Chère Ludovic,
Nous vous remercions d’avoir partagé votre expérience avec nous.
Nous sommes sincèrement désolés d’apprendre que la qualité de nos produits et le service que vous avez reçu n’ont pas répondu à vos attentes. Cela ne reflète pas le niveau d’excellence que nous souhaitons offrir à nos clients.
Nous comprenons votre déception face à un produit présentant un défaut et regrettons que votre expérience avec notre service client n’ait pas été satisfaisante. Pour nous permettre d’examiner votre situation et de trouver la solution la plus appropriée, seriez-vous disposée à nous fournir le code de votre commande?
Nous espérons avoir l’opportunité de restaurer votre confiance envers Karl Lagerfeld et de vous offrir l’expérience de qualité que vous êtes en droit d’attendre.
Cordialement,
TeamKarl
Nula información sobre el envio y no…
Nula información sobre el envio y no contestan a ningun email de los enviados a diferentes direcciones. Me da sensación de estafa aunque espero recibir aunque sea tarde las prendas ya pagadas. Ojo puede ser una web fraudulenta aunque me cuesta pensarlo tratándose de tal prestigiosa marca. Espero tener noticas en breve pero no pinta nada bien.
CONFIRMADO, es una estafa pues no he recibido nada ni se le espera
OJO con esta web
2025年9月21日
自発的なレビュー
KARL LAGERFELD からの回答
Estimado Jaime,
Le agradecemos por compartir su experiencia con nosotros.
Queremos asegurarle que Karl Lagerfeld (www.karllagerfeld.com) y nuestros canales oficiales son marcas y sitios legítimos.
Otros sitios que puedan parecer similares no están afiliados a nosotros, y no podemos responder ni gestionar pedidos realizados a través de ellos.
Le recomendamos permanecer alerta y reportar cualquier web sospechosa.
Para cualquier consulta sobre sus compras realizadas a través de los canales oficiales, nuestro Servicio al Cliente está siempre disponible:
Chat: si estamos en línea, verá el icono de chat en la esquina inferior derecha y puede iniciar una conversación.
Email: respondemos generalmente en un plazo de 24 horas.
Teléfono: de lunes a viernes de 9 a 19h (excluyendo festivos), puede llamarnos directamente.
Atentamente,
TeamKarl
Complaint Regarding Online Purchase Experiencerl Lagerfeld Customer Service,
Dear Karl Lagerfeld Customer Service,
I am writing to formally express my total dissatisfaction with my recent shopping experience on your official online store.
The first order I placed arrived with an extreme delay, and throughout this time your customer service was unhelpful and unable to provide accurate information about the whereabouts of my package. This lack of clarity and professionalism was deeply disappointing.
Furthermore, the card holder I purchased was delivered without a branded box, simply placed inside a plastic bag in a careless and unrefined manner. For a luxury brand such as Karl Lagerfeld, this is unacceptable and far below the standards one would expect.
To make matters even worse, with my second order, the products also arrived without a proper branded box, again handled in an unworthy way for a maison of your stature.
I strongly urge you to review both your logistics and customer care standards. Such experiences not only harm the reputation of the brand but also risk alienating loyal customers who expect excellence from Karl Lagerfeld.
I look forward to receiving a prompt and adequate response to this complaint.
Sincerely,
2025年9月15日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Luca,
We thank you for sharing your detailed feedback. We are genuinely sorry to hear that your experience with your recent orders did not meet the high standards you expect from Karl Lagerfeld.
We understand your frustration regarding the delivery delays, the handling of your orders, and the packaging of your items. This is not the level of service and attention to detail that we aim to provide to our customers.
Please be assured that your feedback is taken very seriously and helps us continuously improve our customer service processes. As a gesture, the shipping costs for your recent order were reimbursed, and we hope this demonstrates our commitment to addressing any inconvenience.
Your loyalty and satisfaction are extremely important to us, and we hope to have the opportunity to restore your confidence in Karl Lagerfeld and provide the exceptional service experience you rightfully expect from our brand.
Kind regards,
TeamKarl
Bag falling apart
I bought a Karl Lagerfeld Paris bag in store, and within just six months the handles were already breaking. Now they’re practically gone. I contacted the company online and have spent more than a month and a half trying to get them to take the issue seriously—without any real response or solution.
For a brand that wants to carry the Karl Lagerfeld name, the quality is shockingly poor, and the customer service is even worse. Sadly, the products seem to reflect the company itself: once iconic, now falling apart.
2025年8月20日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Mia,
Thank you for sharing your experience. We are genuinely sorry to hear about the issues with your bag.
Please note that purchases made directly in store are handled by the individual retail location, and unfortunately, we are not able to provide support or resolve issues related to items purchased in-store.
We understand your disappointment and regret that your experience did not meet the high standards you rightfully expect from Karl Lagerfeld.
We encourage you to contact the store where your purchase was made, as they are the only channel able to assist you regarding in-store products.
We remain available for any inquiries regarding products purchased through official Karl Lagerfeld online channels.
Kind regards,
TeamKarl
Ik heb er een jas gekocht
Ik heb er een jas gekocht en ging hem binnen de 7 dagen krijgen. 24 dagen later nog steeds geen jas gezien. Als ik een email stuur krijg ik geen antwoord. We zijn nu 11 november, geen jas geen geld terug geen antwoord op mijn email. Ben echt zwaar teleurgesteld
2025年9月2日
自発的なレビュー
KARL LAGERFELD からの回答
Beste Robby,
Hartelijk dank dat u uw ervaring met ons hebt gedeeld.
Het spijt ons oprecht te horen dat uw ervaring met uw bestelling niet aan uw verwachtingen heeft voldaan. Dit is zeker niet het serviceniveau dat u van Karl Lagerfeld mag verwachten.
Ons Customer Service team reageert altijd via de officiële kanalen om vragen en verzoeken van klanten te behandelen. Mocht u destijds geen reactie hebben ontvangen, dan kan het zijn dat uw bericht niet via een officieel kanaal is verzonden.
Wij raden u daarom aan om contact op te nemen via onze officiële klantenservicekanalen, zodat wij uw situatie correct kunnen bekijken en u indien nodig verder kunnen helpen.
Wij waarderen uw feedback zeer en hopen u in de toekomst een betere ervaring met Karl Lagerfeld te kunnen bieden.
Met vriendelijke groet,
TeamKarl
Retraso y sin respuesta por parte de la empresa
Hice mi pedido el 9 de septiembre, he escrito muchos emails a diferentes correos y no recibo ni una sola respuesta de donde está o cuando lo voy a recibir.
Si está perdido quiero que me devuelvan mis 129 euros… es una vergüenza la falta de información y el retraso!
2025年9月9日
自発的なレビュー
KARL LAGERFELD からの回答
Estimada Judith,
Gracias por compartir su experiencia con nosotros. Lamentamos sinceramente saber que su experiencia con su pedido no cumplió con sus expectativas.
Nuestro equipo de Atención al Cliente responde siempre a las solicitudes recibidas a través de los canales oficiales. Si en su momento no recibió respuesta, es posible que su mensaje no haya sido enviado a uno de nuestros canales autorizados.
Le invitamos a ponerse en contacto con nuestro Servicio de Atención al Cliente a través de nuestros canales oficiales, indicando los detalles de su pedido, para que nuestro equipo pueda revisar su caso y ofrecerle la asistencia más adecuada.
Agradecemos mucho su feedback y esperamos poder brindarle una mejor experiencia con Karl Lagerfeld en el futuro.
Atentamente,
TeamKarl
Re my missing order 4101187335 from Karl Lagerfeld Paris
Re my order: 4101187335
I wish I had read all the reviews on here first. I am sure KL is turning upside down in his grave watching his beloved brand going down. This company now has the WORST customer service. I ordered online 2 tshirts on 9. September and I still did not receive my order. Tracking information has not been updated since the order, I sent 2 emails to customer care support— obviously no reply. I tried to chat with them online — option is not active. It gets me to error 404 page when I click on it. I don’t know where my order is. I am mute and obviously can’t call that customer service number! Unbelievable poor service, actually no service at all. I am going to wait for them to reply to me on Trustpilot.com , if not I am going through my bank to dispute the charge.Never ever again I will order from Karllagerfeldparis.com. Nathalie K. Toronto, Canada
2025年9月21日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Nathalie,
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience.
Please note that Karl Lagerfeld and Karl Lagerfeld Paris are separate brands with independent operations. Unfortunately, we are not able to respond to or resolve issues related to Karl Lagerfeld Paris orders.
For assistance with your order, we kindly invite you to contact Karl Lagerfeld Paris directly:
Email: service@karllagerfeldparis.com
Phone: +1 888-209-5120
We hope your issue is resolved promptly and that you are able to receive the assistance you need.
Kind regards,
TeamKarl
sono anni che acquisto le sneaker Karl…
sono anni che acquisto le sneaker Karl lagerfeld ma devo dire che negli ultimi tre anni sono decisamente peggiorate! la dov'è c era la vera pelle oggi c è la plastica di contro però sono aumentati i prezzi! ho provato a contattare il servizio clienti che ha declinato il reclamo perché non sanno nemmeno loro chi produce le loro sneaker! pessimi
2025年9月19日
自発的なレビュー
KARL LAGERFELD からの回答
Gentile Patrizia,
La ringraziamo per aver condiviso la sua esperienza con i prodotti Karl Lagerfeld. Ci dispiace apprendere che la qualità delle sneaker non abbia soddisfatto le sue aspettative negli ultimi acquisti.
Vorremmo rassicurarla che siamo perfettamente consapevoli dei nostri produttori e dei materiali utilizzati, e il nostro impegno è sempre volto a garantire prodotti di alta qualità e conformi agli standard Karl Lagerfeld.
Il suo feedback è prezioso e ci aiuta a migliorare continuamente le nostre collezioni. Il nostro Customer Service rimane a disposizione per qualsiasi richiesta.
Ci auguriamo di poterle offrire un’esperienza più soddisfacente con Karl Lagerfeld in futuro.
Cordiali saluti,
TeamKarl
I wish I could give zero stars
I wish I could give zero stars… my sympathy for Karl Lagerfeld brand is gone after this recent experience with Karl Lagerfeld Paris online order. Their customer service is the worst I ever had. A lot of patience and time is needed if you want to chat or talk to any of the very busy staff members. But don’t create any expectations because they will not solve your problem… in my case, 7 items were reported as shipped in the tracking information, but never delivered. I have shared evidences of inconsistent weight information between packing slip and FedEx shipment details, but who cares?! It is very profitable to this company to sell items with 50% discount, since they are not shipped… 1 item was never shipped, order still shows as unfulfilled, but they have never bother to
Inform me about it or give me an estimated delivery date. I’m disputing the order… first and last time I buy any item from this company
2025年8月6日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Juliana,
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience.
Please note that Karl Lagerfeld and Karl Lagerfeld Paris are separate brands with independent operations. Unfortunately, we are not able to respond to or resolve issues related to Karl Lagerfeld Paris orders.
For assistance with your order, we kindly invite you to contact Karl Lagerfeld Paris directly:
Email: service@karllagerfeldparis.com
Phone: +1 888-209-5120
We hope your issue is resolved promptly and that you receive the assistance you need.
Kind regards,
TeamKarl
Service client déplorable
Commande passée début juillet pour un simple bonnet. Je n'ai jamais reçu mon colis. Après de nombreux emails avec des réponses inadéquates, j'ai eu au téléphone un Simon qui parle français fin août ; il a été clairement visible de son côté comme du mien que le site de La poste que le colis n'est jamais arrivé à bon port. J'étais censée ensuite avoir une réponse, pour un possible remboursement, j'ai relancé par deux fois ; nous sommes aujourd'hui le 14 septembre et je n'ai toujours AUCUNE RÉPONSE. Le service client est déplorable, je n'achèterai plus jamais chez Karl, alors que c'est une marque que j'affectionne.
2025年9月14日
自発的なレビュー
KARL LAGERFELD からの回答
Chère cliente,
Nous vous remercions d’avoir partagé votre expérience avec nous.
Nous sommes sincèrement désolés d’apprendre que votre commande passée cet été n’a pas répondu à vos attentes et que le service reçu à ce moment-là ne vous a pas pleinement satisfaite.
Chez Karl Lagerfeld, nous attachons une grande importance à la satisfaction de nos clients et à la qualité de notre service,
Votre retour nous aide à continuer à améliorer nos produits et notre accompagnement.
Nous espérons avoir l’opportunité de vous offrir une expérience plus satisfaisante avec Karl Lagerfeld à l’avenir.
Cordialement,
TeamKarl
I bought a bag about a year ago and was…
I bought a bag about a year ago and was initially happy with it. However, after only light to moderate use, the handles have already started to fray badly, with lots of loose threads and fabric coming apart. It’s really disappointing, especially considering I expected it to last much longer. I took good care of it, so I didn’t expect this kind of wear and tear so soon. Definitely not the quality I hoped for.
2025年9月11日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Marta,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your bag has experienced wear sooner than expected, and we understand your disappointment.
At Karl Lagerfeld, we strive to ensure that every product meets the high standards our customers expect.
Your observations are important to us and will help us continue to refine the quality and durability of our collections.
We invite you to contact our Customer Service team with details of your purchase, as they are available to review your case and provide the most appropriate assistance.
We appreciate your loyalty to the brand and hope to have the opportunity to offer you a more satisfying experience with Karl Lagerfeld in the future.
Kind regards,
TeamKarl
The worst customer service experience
I bought a bag on line on the 25th of July 2025. It was never delivered to me, looks like it was lost in transit or something like that. So called “customer care” could not explain what happened. Today is the 8th of September and I am still chasing my refund. I call them every day. The “customer care” representatives are rude, unprofessional and ignorant. There are no options of escalation of complaints. Never again!
2025年9月8日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Marina,
Thank you for sharing your feedback with us. We sincerely regret the frustration caused by the delay in receiving your order and the challenges you experienced in contacting our team.
We would like to assure you that the refund for your purchase has been processed. Please note that processing times may vary depending on your banking institution.
Our Customer Service team followed the proper procedures to ensure your case was handled efficiently, and we hope this confirmation helps clarify the situation. Should you require any further assistance, our team remains fully available to support you.
We greatly appreciate your patience and understanding, and we hope to have the opportunity to provide a seamless experience in the future.
Kind regards,
TeamKarl
You guys have no common sense or logic
You guys have no common sense or logic. I purchased a pair of wedge slippers for $115 & the price went down to 50% which would cost total of $62. they refused to credit me the 50% i was told I can return it. return policy is 30 days but the price match is 14, they refused to give the 50% discount. now I will return it and buy it back for the sale priceof 50%. no logic at all no customer service at all. that is so stupid because I am still going to get it at the sale price. even a 5 year old would understand there is no logic here. they don't respond to emails at all. I have never seen anything like this. My father was a shoe designer and maker, he designed shoes for the king. This is laughable. you would think they will do that to satisfy a customer and have good reviews but they chose not to do that now I am going to return it.
2025年9月3日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Zevart,
We are sorry to hear about the frustration you experienced with your recent purchase.
Please note that Karl Lagerfeld and Karl Lagerfeld Paris are separate brands with distinct websites and customer service teams.
As your order was placed through Karl Lagerfeld Paris, we kindly invite you to contact their Customer Service directly for assistance regarding your purchase and any pricing or return issues:
Email: service@karllagerfeldparis.com
Phone: 888-209-5120
We hope your concern will be addressed promptly and that you are satisfied with your experience.
Kind regards,
TeamKarl
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