Ordering directly from the official website was incredibly smooth—my items shipped the next day and arrived in just 5 days. The pieces themselves are stunning. The hardware feels premium. They look... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ich habe eine Tasche von Karllagelfeld gekauft.War total begeistert von der Tasche .Leider obwohl Tasche wurde nur 5-7 mal getragen, in 1 J.ist Teil von Tragegriff(aus Plastik , vergoldet) abgebroche... もっと見る
企業が回答しました
Zaskakująco słaba jakość produktów jak na markę, która pozycjonuje się na premium. Przykład: 3 pack boskerki z klamrą - klamra odpada podczas pierwszego dnia noszenia w przypakdu 2 nad 3 sztuki. Abs... もっと見る
企業が回答しました
Selbst Sportschuhe mit über 300 Euro-nie getragen-jetzt hineingeschlüpft. Meine Strümpfe voll mit schwarzen Plastikzeuges. Strümpfe und Schuhe konnte ich ungetragen entsorgen, da sie einfach zerfielen... もっと見る
企業が回答しました
企業情報
当該企業による記述
The house of KARL LAGERFELD shares the iconic vision and design aesthetic of its founder, Karl Lagerfeld, fused with a contemporary, forward-looking spirit. The signature KARL LAGERFELD aesthetic combines Parisian classics with a rock-chic attitude and tailored silhouettes. Its portfolio of accessible, aspirational collections includes ready-to-wear for women, men and kids, plus bags and small leather goods. Additional collections include watches, eyewear, footwear, perfumes, candles and fashion jewelry.
連絡先
Herengracht 182, 1016 BR, Amsterdam, オランダ
- +31208110044
- karl.com
1.8
期待以下
546件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 98％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pedido que nunca llego
Pedi a, hice un pedido el 11 de junio que nunca llego y mas de un mes despues aun estoy a la espera de una solución.
Vengonzoso con el precio que hacen pagar, la primera i l ultima vez que me ven el pelo
2025年6月11日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Maria,
We sincerely apologize for the inconvenience you've experienced with our brand.
Your satisfaction is our top priority, and we take such reviews seriously.
We want to assure you that your case has been received, and we are in the process of conducting a thorough investigation to determine the circumstances surrounding the lost order.
Once the investigation is complete, we will communicate our findings and the actions we will take to resolve the situation. Your patience is greatly appreciated during this process, and we want to assure you that we are working diligently to provide you with a timely response.
If you have any additional information, questions, or concerns that you would like to share with us as we investigate your claim, please do not hesitate to reach out to our customer support team.
Kind regards,
Team KARL
Amazing
I recently bought a mini backpack from Karl Lagerfeld online. My shopping experience was really great my delivery came to me in time and there was nothing wrong with the product it was packaged very nicely.
2025年7月7日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Chelsea,
We would like to thank you for your positive feedback and taking the time to write this review. It means a lot to us and lets us know we’re on the right track!
We’re very grateful to have your trust and support, and we hope you stick with us for years to come!
With love,
TeamKARL
I purchases a bag from this Karl…
I purchases a bag from this Karl Lagerfeld and the handles ripped in less the a month of me having this bag. Karl Lagerfeld says they have one year warranty but the bag that I bought was no longer in stock so they told me to get it fix and they will reimburse me in 4-6 weeks. I went to get the bag fixed in April and now it is July and they have completely forgotten about me till this day still haven't got reimbursed. I sent them all the receipt and paper work they asked for they I have to continue to remind them to reimburse me. I thought this was suppose be a high end company but they are horrible with costumer service. Now they are telling me that they don't have a time frame of when I am going to get reimbursed just wasting my time and money when this should have been resolved.
2025年4月1日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Eden,
Thank you for sharing your feedback with us. I know we have already clarified that KARL LAGERFELD and KARL LAGERFELD PARIS are distinct brands, each with its own customer service team, but this kind of service is unacceptable and we will try our best to help you.
If there's anything else we can assist you with, please don't hesitate to let us know.
Best regards,
Team KARL
Primera y última vez que compro
Realicé un pedido el 18 de junio, se demoran en enviar, además, llegó un producto diferente al que compré, hoy 30 de junio sigo sin solución, dicen que lo escalaron al área encargada pero no dan una solución oportuna. Primera y última vez que compro ahí, es una experiencia muy mala
2025年6月18日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Zared,
We are sorry to hear that you did not have a good experience with our brand. We tried to look for your order in our software but couldn't find your order. Could you please provide the order number so that we can assist you further?
We sincerely apologize for any inconvenience caused and remain committed to providing you with improved services in the future.
Warm regards,
Team KARL
Horrible
It’s so frustrating! Every time I place an order, I end up waiting over a month. I try to contact customer service by email, but they take two weeks to respond 😏—and then they just cancel the order because it’s out of stock! This has happened more than once.
2025年6月20日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Hanaa,
We’re truly sorry for the repeated delays and poor communication you’ve experienced, that’s not the level of service we aim to provide.
We understand how frustrating it is to wait so long, only to have your order cancelled. We’re reviewing our stock management and response times to prevent this from happening again.
If you’re willing, please contact us directly with your order details so we can look into a solution for you right away.
Warm regards,
Team KARL
KARL LAGERFELD からの回答
Dear Mariu,
We would like to thank you for your positive feedback and taking the time to write this review. It means a lot to us and lets us know we’re on the right track!
We’re very grateful to have your trust and support, and we hope you stick with us for years to come!
With love,
TeamKARL
I'm very disappointed with the customer…
I'm very disappointed with the customer service – no one is responding to my emails. I received a damaged IKON hat, and the swimsuit arrived with pulls and snags, as if it had already been worn.
2025年6月18日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Marija,
We sincerely apologize for the inconvenience you've experienced—this is certainly not the standard we strive for.
Please allow us at least one business day to review the matter thoroughly. Our customer service team will be reaching out to you shortly with a resolution.
Thank you for bringing this to our attention, and for your patience as we work to make things right.
Best regards,
Team KARL
Excellent customer by Romaro
I went to your store in Westfield and i bought a few stuff from Romario. He spoke to me Well and ask me questions. I will come back because of this excellent customer service. If i could give more stars i would.
2025年6月4日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Amir,
We would like to thank you for your positive feedback and taking the time to write this review. It means a lot to us and lets us know we’re on the right track!
We’re very grateful to have your trust and support, and we hope you stick with us for years to come!
With love,
TeamKARL
Lamentable Karl!!!!
J'ai commandé hier soir le 12/06 une paire de trail commandé validée et payée livraison le 19/06 nikel trop contente
Aujourd'hui je reçois un mail commande annulée article plus disponible
Pour une marque de luxe !!!! Vous êtes pas capable de gérer vos stock!!!!🤬🤬vraiment déçue
Je vous qu'il y a beaucoup d'avis négatifs vous les lisez vous les prenez en compte?????
2025年6月12日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Sophie,
Your order was cancelled due to an operational issue in our warehouse. We sincerely apologize for the inconvenience.
We advise you to place a new order and contact our customer service to request a promotion code for your future order.
Thank you for your understanding and patience.
Kind regards,
Team KARL
Omijać z daleka
W statucie zamówienia oznaczone jako "nie wysłane", niestety brak zwrotu wpłaconych pieniędzy.
Brak odpowiedzi na kontakt mailowy.
2025年6月13日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Andrzej,
We are sorry to hear that you did not have a good experience with our brand.
By looking at the order number provided, it has not been placed on our website and unfortunately we are not able to offer further help.
We advise to contact the customer service of the website where the order has been placed, in order to investigate the issue.
We sincerely apologize for any inconvenience caused and remain committed to providing you with improved services in the future.
Warm regards,
Team KARL
Horrible company when it comes to shipping
Horrible company when it comes to shipping items. I order a dress on May 22 2025. Call multiple times about the shipping. Get all the time a different story. Now its June 12 and still didn't receive the dress.
Never do business with this company karllagerfeldparis.com
All othe company shipped as quickly as they can the orders. Not in this company.
2025年6月12日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Nick,
Thank you for sharing your feedback with us. We wanted to clarify that KARL LAGERFELD and KARL LAGERFELD PARIS are distinct brands, each with its own customer service team.
To assist you further, we recommend reaching out directly to the KARL LAGERFELD PARIS customer service team. They will be able to help you with your order and address any concerns you may have.
If there's anything else we can assist you with, please don't hesitate to let us know.
Best regards,
#TeamKARL
They Sent Me a Handbag With the Security Tag Still On!
I ordered a handbag directly from the Karl Lagerfeld website as a birthday gift for a friend who personally selected it. When it arrived, the security tag was still attached, making it completely unusable.
I contacted customer service multiple times and explained that I’m leaving the country soon and can’t return the item. Unfortunately, their response was cold and unhelpful. They kept repeating only two options:
1. Drive to the nearest Karl Lagerfeld store — which is an hour away, costing me about $150 in transportation, or
2. Ship the item back — which I clearly explained I cannot do, as the gift must travel with me.
I asked for an alternative, like sending me a tool to remove the tag (which, ironically, you can find on Amazon for a few dollars). They refused. No flexibility. No concern for the customer experience.
They promised I would get a call from corporate — that never happened. No follow-up, no email, no support. I’m now left with a gift I can’t use, just days before I leave the country. This situation has been both frustrating and embarrassing.
As a loyal customer, I expected much more from a luxury brand. Sadly, Karl Lagerfeld’s customer service has shown me they only care about the sale, not the people who trust them. I’ll never order from their website again, and I don’t recommend anyone else does either.
2025年6月4日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Mehrsa,
Thank you for sharing your feedback with us. We wanted to clarify that KARL LAGERFELD and KARL LAGERFELD PARIS are distinct brands, each with its own customer service team. The order number you mentioned appears to be from KARL LAGERFELD PARIS.
To assist you further, we recommend reaching out directly to the KARL LAGERFELD PARIS customer service team. They will be able to help you with your order and address any concerns you may have.
If there's anything else we can assist you with, please don't hesitate to let us know.
Best regards,
#TeamKARL
Kosmetyczka Karl Lagerfeld…
Kupiłem kosmetyczkę firmy Karl Lagerfeld ze skóry sztucznej, szkoda mi było używać, raz zabrałem ją na wyjazd. Po roku leżenia, wyciągnąłem bo chciałem zabrać na wyjazd. Jak zacząłem pakować poczułem, że się łuszczy wszyta obramówka przy spodzie. Napisałem o tym do firmy Karl Lagerfeld i przesłałem zdjęcia. Odprawiono mnie z kwitkiem, jaki sklep takie rozwiązywanie problemów.
2025年6月5日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Andrzej,
We are sorry to hear that you did not have a good experience with our brand. We tried to look for your order in our software but couldn't find your order. Could you please provide the order number so that we can assist you further?
We sincerely apologize for any inconvenience caused and remain committed to providing you with improved services in the future.
Warm regards,
Team KARL
Mi experiencia pésima
Mi experiencia pésima
Compré una sudadera q valió 230 euros al primer lavado se le quitó el dibujo
Lo reclamos y me dicen q me van a devolver el 30%del valor una vergüenza
No volveré a comprar jamás y no se lo recomiendo a nadie
Me pare una vergüenza q ropa q bajen tanto me dure menos q la del shein
Gracias de antemano
2025年5月27日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Andreea,
We sincerely apologize for the inconvenience you've experienced with our product. Your feedback is very important to us, and we're committed to improving our quality standards.
Could you please provide us with more details about the issue you encountered, preferebly by mentioning the order number and SKU of the item? This will help us forward your feedback to our Quality Department for further investigation and resolution.
Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards,
Team KARL
À fuir Magasin outlet Mac Arthur Glenn de Pont Ste Marie
J'ai acheté une doudoune 279€ (made in China) en décembre 2024 au magasin outlet de Pont Sainte Marie dans l'Aube, bel article mais la suite est moins reluisante. Avant de le ranger pour l'été, je l'ai lavé à la main comme indiqué sur la vignette de lavage. En séchant je me suis aperçu qu'il y avait des traces blanches donc j'ai pensé que j'avais mal rincé, j'ai de nouveau rincé et les traces étaient toujours là. Une fois sec je me suis rendue compte que la teinture était passée par endroit. Je suis allée au magasin, et bien sûr je ne sais pas laver, je n'ai pas pris le bon savon (savon de Marseille), que j'avais mal rincé, il ne fallait pas laver l'article, il fallait l'envoyer au pressing quand j'ai dit qu'on ne voulait pas le prendre la vendeuse m'a répondu "il fallait changer de pressing"et j'en passe et des meilleures. Elles étaient deux et dans le refus le plus total d'entendre mes explications. j'ai même dit que j'étais prête à reprendre un autre article pour la même somme car je ne pourrai pas remettre ma doudoune l'hiver prochain dans l'état où elle est. NON nous ne remboursons pas. J'ai demandé conseil sur le site, site officiel, j'ai eu une personne qui m'a répondu aimablement (ça m'a changé des vendeuses) mais qu'il ne pouvait rien faire qu'il ne s'occupait que des achats en ligne mais qu'il allait voir... Si j'avais su j'aurais lu les avis avant d'acheter mais avec une grande marque comme Karl Lagerfeld on ne s'attend pas à tant de problèmes. J'espère avoir une suite favorable à mon problème.
2024年12月10日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Dominique,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you’ve encountered with your down jacket, and we understand how frustrating it must be—especially after following the care instructions carefully.
We regret that your visit to the outlet store in Pont-Sainte-Marie did not bring a resolution and that you felt your concerns were not acknowledged with the attention and respect they deserve. This is not the experience we want for our customers, and we sincerely apologize.
As our online and in-store customer service teams operate separately, our ability to intervene directly is limited for store purchases. That said, we’ve forwarded your feedback to the relevant teams so that your experience is taken into account and followed up where possible.
Regarding Marseille soap, while often seen as a gentle cleanser, it can sometimes cause marks or color transfer—particularly on dark or delicate fabrics—if not properly diluted or rinsed. We understand how disappointing this outcome must be and appreciate your effort to care for the garment correctly.
Thank you again for your feedback and for supporting the KARL LAGERFELD brand.
Best regards,
Team KARL
I purchased four pair of jeans that I…
I purchased four pair of jeans that I fell in love with the design two pair after just having a few months the zippers broke I contacted the company after the first time the zipper broke they said oh don't worry they have a warranty and I've written the company repeatedly told them about the second pair the zipper breaking and I've not heard anything back from them.
2nd order number 41001102982, I purchased 2 pair from Macy's also of these jeans, one returned, and 2 of the other pairs the zipper has broken, back to back in timing.
2025年4月30日
自発的なレビュー
KARL LAGERFELD からの回答
Dear A Webster,
Thank you for sharing your feedback with us. We wanted to clarify that KARL LAGERFELD and KARL LAGERFELD PARIS are distinct brands, each with its own customer service team. The order number you mentioned appears to be from KARL LAGERFELD PARIS.
To assist you further, we recommend reaching out directly to the KARL LAGERFELD PARIS customer service team. They will be able to help you with your order and address any concerns you may have.
If there's anything else we can assist you with, please don't hesitate to let us know.
Warm regards,
Team KARL
Lost return leading to legal dispute.
Since December 2024 the issue of my return cannot be resolved and the debt collectors are now filing a legal claim against me - because Karl's logistic company claim that my return was incomplete, which is simply a lie. Horrible and unfair treatment of me as a 'previously' loyal customer. Now I have a choice - to quietly pay the €300 bill for the item that I did not keep or incur legal and court fees.
DO NOT BUY FROM THE ONLINE STORE unless you want some legal drama in your life.
2024年12月14日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Angelina,
We are truly sorry to hear about your experience and the frustration this situation has caused.
After a thorough review of your return, we can confirm that only one item was received at our warehouse. Unfortunately, we are unable to issue a refund for items that are not physically received and verified by our logistics team.
We understand this is a deeply disappointing outcome, and we regret any inconvenience this has caused. Your feedback is important to us and will be taken into consideration as we continue working to improve our service.
Sincerely,
Team KARL
Third review
This is my third review...
My experience with them is still horrible but I finally got my money back after over a month.
So if anyone is struggling to get the money back, you just gotta keep bugging them!!
2025年5月1日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Tomoyo,
Thank you for your follow-up review. We're sorry to hear that your experience with us has been frustrating, though we’re glad to know that you have now received your refund.
We understand how disappointing delays can be, and we truly appreciate your persistence and patience throughout the process. Your feedback is important to us, and we’re committed to improving our service to ensure a smoother experience for all customers moving forward.
Kind regards,
TeamKARL
Qualité déplorable
J’ai acheté un pantalon il y’a quelques temps, la qualité est digne d’un SHEIN. Perte de couleur, ourlet qui s’en va… fuyez ! C’est une arnaque totale. Pour le prix c’est honteux
2025年3月24日
自発的なレビュー
KARL LAGERFELD からの回答
Chère Clotilde,
Nous vous présentons nos sincères excuses pour les désagréments rencontrés avec notre produit. Votre retour est très important pour nous et nous nous engageons à améliorer nos standards de qualité.
Pourriez-vous s'il vous plaît nous fournir plus de détails concernant le problème rencontré, de préférence en mentionnant le numéro de commande ainsi que la référence (SKU) de l'article ? Cela nous permettra de transmettre votre retour à notre Département Qualité pour une analyse et une résolution approfondies.
Merci d'avoir porté ce problème à notre attention. Nous vous remercions pour votre patience et votre compréhension.
Cordialement,
L'équipe KARL
Kundenservice ist ein Fremdwort
Sehr geehrte Damen und Herren,
am 01.03.2025 habe ich zwei Pullover, die ich über die Plattform Breuninger bestellt habe und die direkt von der Firma Karl Lagerfeld versendet wurden, vollständig und ordnungsgemäß über eine DHL-Packstation zurückgesendet. Der Versand erfolgte in Anwesenheit eines Zeugen, der mir den Vorgang schriftlich bestätigt hat.
Am 20.03.2025 wandte ich mich daher an den Kundenservice und bot mehrfach an, eine rechtsverbindliche Erklärung über die vollständige Rücksendung beider Artikel abzugeben. Laut Ihrer Auskunft wurde Karl Lagerfeld kontaktiert – eine Rückmeldung blieb jedoch bislang aus, angeblich aufgrund einer geänderten E-Mail-Adresse.
Ich erhielt die Mitteilung, dass lediglich ein Artikel erstattet wurde. Für den zweiten Artikel soll keine Rückzahlung erfolgen – trotz meines Nachweises durch einen Zeugen.
Dieses Vorgehen ist aus meiner Sicht inakzeptabel. Ich habe meinen Pflichten als Kunde vollständig und nachweislich entsprochen. Ausserdem bin ich für eine Retoure ins Ausland nicht verantwortlich und laut DHL hat die Firma Karl Lagerfeld sich bis heute nicht bewegt. Dass ich nun dennoch auf einem finanziellen Schaden sitzen bleiben soll, ist nicht nachvollziehbar.
Für solche Firmen ist eine Rechtschutzversicherung notwendig.
2025年3月1日
自発的なレビュー
KARL LAGERFELD からの回答
Dear Customer,
Thank you for sharing your feedback with us. We understand your concerns and appreciate you taking the time to bring this to our attention.
We would like to clarify that the customer service for purchases made through third-party marketplaces, such as Breuninger, is handled separately from purchases made directly on KARL.com.
As your order was placed via the Breuninger platform, we kindly ask you to contact Breuninger’s customer service team directly for further assistance regarding your return and refund.
We apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Team KARL
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。