Found this new place whilst looking for a slim lantern for my hall, the ones I liked were Nkuku, but they had exactly the same from kayu home and with a first purchase discount and also a Nkuku discou... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered the seagrass baskets in the large and tall sizes, they are extremely well made, look absolutely stunning and are very reasonably priced. They arrived very quickly and I was kept up to date f... もっと見る
Despite being a fragile item, my order arrived in perfect condition thanks to the meticulous packaging. I was also kept updated via email & I received my order promptly.
Very helpful staff. Just a small problem with the availability of a certain lampshade. Called to see if it was in stock which I was told it was (before making payment) turns out the one showing in sto... もっと見る
4.8
優良
133件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service- Great Company
Really happy with my plant pot and also super responsive customer service when FedEx caused some confusion
2024年1月22日
Very quick and efficient
2024年1月10日
Great service
Really happy with the product I ordered and for the helpful and efficient customer service along the way.
2023年12月18日
Great communications and delivery was…
Great communications and delivery was prompt. Slight issue with breakage during transit which was rectified immediately & without hassle - excellent customer service :-)
2023年12月11日
Parcel not received
2023年12月8日
Kayuhome からの回答
Dear Helen,
I'm very sorry to learn that you have not received your parcel. As per my earlier email to you today, this was dispatched with Fedex on Friday, the morning after you placed your order. We have tracked the parcel with Fedex and it is shown as having been delivered on Monday morning and signed for by your neighbour.
As your neighbour has told you that they didn't receive the parcel, we have contacted our account manager at Fedex, who is looking into this for us with the driver concerned.
Please rest assured that we will get a set of glasses to you - either the original ones sent out or a new set if they cannot be located.
We will be in touch again as soon as we have heard back from Fedex and will hopefully be able to locate the parcel for you quickly.
Kind regards,
James Cottrell
Director, Kayu Home
To follow on from my earlier reply, thank you for letting us know that the parcel has now been located, having been left outside the door of another neighbour on Monday. We have asked Fedex to investigate why this was the case and why the driver evidently didn't obtain a correct signature.
Once again, I am sorry for the inconvenience caused and that you didn't have the glasses in time for your anniversary but am glad that you have now received them.
Best wishes,
James
Great Service and good quality products
Good Retailer with lovely products and great service. Good price for good quality bronze lanterns and delivered safely and when promised.
2023年11月20日
Excellent service from ordering to…
Excellent service from ordering to delivering and very good product!
2023年10月31日
Great prices
Great prices, excellent communication and super fast delivery. Thank you very much indeed!
2023年10月31日
Extremely helpful
2023年9月18日
Can highly reccomend
Appreciated being contacted by the company as the delivery address was incomplete.Polite ,courteous and efficient service and very pleased with the order.
2023年9月4日
Beautiful piece just as shown in photo
Beautiful piece just as shown in photo. But not packaged well and arrived with broken glass.
2023年8月14日
Kayuhome からの回答
Dear Anne, thank you for your review and I'm sorry to learn that your item arrived with damaged glass.
Whilst we do try to package everything very carefully, we are largely at the hands of the courier companies in sending smaller items and damage can inevitably occur.
In this case the item was delivered to your address in the USA and so would have passed through even more touch points than normal, increasing the risk of damage.
We are currently in touch with Fedex about the damage and I know one of our team has already been in touch with you to discuss next steps.
Kind regards,
James
Arrived quickly & very well packaged. Really happy with lampstand
Arrived quickly & very well packaged
2023年7月10日
Beautiful product and super fast…
Beautiful product and super fast delivery thank you I will order again.
2023年7月2日
Can’t fault anything about the product
Can’t fault anything about the product, service or delivery.
2023年5月15日
Ordered 2 x lamps
Ordered 2 x lamps, were exactly has described and came really well packaged. Received emails and texts notifying me of the delivery. Would definitely recommend,
2023年5月30日
Excellent customer service and very…
Excellent customer service and very quick shipping- thoroughly recommend
2023年4月3日
Quick delivery well packaged excellent service and plates are gorgeous
Ordered a set of 4 plates.Arrived perfect condition and well packaged.Fast delivery.
2023年3月26日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。