KITBOX レビュー 

They sent the wrong item and haven’t been in touch since I instigated an exchange and request for postage to be refunded two weeks ago. Really poor communication, will be reporting to trading standards as they have taken my money without sending the item.

Ordered a product and paid extra for 2/3 day delivery the product didn’t arrive . No tx or e-mail confirmation of delivery time, no card through the door and no indication of who was actually delivering. E-mailed customer service, really unhelpful said it was picked up at customer service point nothing they can do. I re e-mailed no response ! Considering it wasn’t delivered to my address and the customer pick up point was 1, 1/2 hours from where I live in Rotherheithe I live in Hemel Hempstead, Herts .

I have ordered from Kitbox online several times and have also visited their physical shop at various events. On every occasion, I have found the staff to be friendly and very helpful. They are always willing to answer questions and offer advice. My experiences with both their online ordering process and in-person purchases have been positive!

Absolutely unreal experience with KitBox 👏🏼
Quality of the equipment is spot on, everything arrived quickly and packaged properly. Customer service was super helpful and made the whole process easy from start to finish. You can tell they genuinely care about their customers and the fitness community. Will definitely be using them again and recommending to others 💪🏼🔥

Have ordered from Kitbox for a number of years now, always reliable on service and one small issue rectified immediately by their helpful customer service team. Highly recommend! Love seeing them at the UK ATHX events too!

Great customer service, my question was answered swiftly & I was given sound accurate information regarding my purchase. Would highly recommend 👌🏼

Kitbox is always my first go to for trainers, gym kit etc. Always good prices and quick delivery.

Always use kitBox, had great customer service, use my Blue light card. Bought my yeti mugs from them and other kit

I’ve had many items from kit box over the years and not once had any issues with the quality, delivery or customer service. Always offering great deals on top quality brands and I would recommend to anyone.

Really happy with the experience I had with Kitbox! I used my blue light card and got 15% off. Love my new personalised skipping rope and frog grips! Nice to have a UK supplier and not have to pay taxes to import from Australia. 5 🌟

I ordered the TYR L-1 white/gold lifters here. After I read some bad reviews I was a bit worried but my shoes came within 4 days (UK to the Netherlands). Kitbox kept me updated through mail and questions were answered very fast! My shoes came in perfectly. Thank you Kitbox!

Personally didn’t have any issues, managed to order a pair of TYR 2 shoes in my size when most retailers were sold out. Read the reviews on here first and was a little worried but rolled the dice and they arrived promptly without issue. My own personal experience tho.

Hands down worst company I have ever had the displeasure of purchasing from. Ordered a pair of shoes with next day delivery, was sitting at the window working all day, saw no delivery drivers yet received an email to say that the delivery attempt had “failed” booked a re delivery for the next day, got a text to say they couldn’t deliver again at 3pm. The same thing happened for 3 more days despite me contacting kitbox directly for more info. Was told by kitbox there was nothing they could do and I’d just have to wait, some line about lead times at a peak time of year (despite there being nothing about this on their website and being promised next day delivery) asked for a refund as parcel clearly missing but was told no and that I had to just wait. Eventually got an email to say parcel has been delivered yet I don’t have it and neither do any of my neighbours. If I could give 0 stars I would. Have reported to trading standards and requested a refund through my bank.

I have been trying to reach Kit box for two weeks and they haven’t replied to my emails. I purchased an item from one of the stands a competition store and was promised if I had any issues I could email and still make the return/ exchange size. But numerous emails and no response.

Initially the goods delivered were incorrect, but after I sent an email the matter was put right with a replacement sent very quickly. The customer service was prompt and polite, and overall I was very pleased with the goods and the service received. Would definitely use this company again. Thank you Claire.

Ordered size 11 trainers. Too small returned at my expense for 11.5. New trainers arrived still too small even though I went up a size. Have to pay again to return and then they want to charge a restocking fee. Joke

Take your money and don’t send products! Absolute criminals!

I bought some victory grips and after nearly 2 weeks of no delivery (after they promised next day delivery) I emailed them to be told they’d sent an email (which they hadn’t) to say my size wasn’t in stock and said the email must have went I to the junk (which it didn’t).

After telling me they could send the next size down, I’ve waited another 2 weeks and still no grips. After emailing every day to get either information on the delivery or a refund, they are now completely ignoring me.

I would suggest staying well away from this company.

Ordered a pair of tyr in stock, received an email from them after I chased when they weren’t delivered as expected to be told sorry haven’t gotten around to finding them yet will ship tomorrow, the next day will ship tomorrow. Then waited a week whilst chasing to find out what was happening to be told we don’t have them in stock do you want your money back.

Absolutely shocking customer service and poorly run company it seems. Would never use again or recommend them to anyone for anything

Dont ever use them..
Made a return with tracking. I can se they had received the package. But they say that the tracking does not show anything. Even though i have sent screendump. Lost 1000 Danish kr.

Ordered a pair of Tyr CXT-1 trainers back in May but unfortunately after only wearing them 3/4 times, the right shoe revealed a bit of a fault, 100% a manufacturing issue and nothing to do with Kitbox. I reached out to see if there was anything that Kitbox could help me with, asking about potential warranties, expecting that they may give me the contact details for the manufacturer to resolve, nope, Kitbox went above and beyond. Not only did they offer me a complete replacement, when my exact pair and size wasn't in stock and I wasn't a fan of the other colourways, they upgraded completely free of charge to the CXT-2's & even got them to me the next day. Literally couldn't of asked for better customer service and now I can resume my sessions. Massive thanks to Kitbox, especially Claire who went all out in getting me sorted!