KITBOX レビュー 

Ordered a pair of grips which were in stock according to their website, to then be told they were no longer in stock in my size and I could order a different size. I asked for a refund that same day; that was two weeks ago and I still haven’t heard from them regarding my refund. I have emailed them twice more requesting my money back, but still nothing. Poor customer service.

Pre-ordered Victory grips, didn’t hear anything for a month. So I emailed them, to be told, miraculously that- ‘ it was arriving that day’ and what are the chances, the grips I ordered on their pre-order and paid up front for-‘ supplier didn’t send enough’. I was offered other grips ( which I could get anywhere). So I emailed again, again and again…Paul gave me a 15% discount…that discount was also sent out to everybody on their mailing list.
I’m still waiting…it’s been 3 months. They still have my money and I still have no grips!
Don’t bother unless you want some grips you can get off Amazon.

Waited ages for grips to be in stock, pre ordered, asked for a size change and was told by Paul this was ok, customer service updated it to the entirely wrong type of grip and sent that to me (and delivered much later than pre order said) and now grip I need is out of stock. On top of that they want me to pay out of pocket to return the item to them and won’t refund me until after I send and wait for them to receive and process the wrong item back with them - deciding it’s better that the customer sits out of pocket rather than them even though it’s entirely their fault. Terrible customer service. AVOID.

Ordered on Monday with FREE NEXT DAY DELIVERY. Have not received any further communication about my order, I stayed at home waiting for the delivery, today it's Wednesday, I have sent already two emails to the customer service and got ignored.
I regret to have orderer on kitbox.co, I hope you don't make the same mistake.
I'll initiate a reimburse procedure with my bank

My wife made a order on this site .it was for over £100 ,so therefore it has FREE NEXT DAY DELIVERY.
We have a tracking number for FED EX. THE PACKAGE HAS NOT MOVED SINCE THE DAY WE ORDERED IT.
CUSTOMER SERVICE ,THERE ISNT ONE. My wife has sent numerous Emails, ALL IGNORED. I have tried phoning numerous numbers related to this company . These numbers are no longer in use. I have now started the process to get my money back due to not being able to speak to someone as to where my wifes package is. This company should not have any STARS.
Since writing this review someone contacted my wife and apologised for the delay.
The quality of the item we received is very good ,shame about the delivery. Upgraded to 3 stars

Sent the wrong grips. Promised to send the correct ones as there had been an error on the manufacturers behalf. Never did. Complained and got a refund, but no email to apologise. Dreadful service.

Ref number KB71809.I have emailed four times no reply . Where is my order your website say delivery 3-5 days . Been a week no sign of my delivery and very difficult to get a response as to where it is

Amazing customer service. Great communication and really fast delivery. A****

Best price. Quick dispatch! Shame APC delivered it late

Had an issue with a product and Jamie replied almost immediately and sorted it. Top customer service 👍

Ordered my Victory Grips and received a text to say they would be delivered between 11am and 1pm so I waited in specially. Nothing arrived so I sent an email no reply😡😡Awful service and no customer service will never use them again!!

Great customer service. Id put the incorrect delivery address on my parcel and the guys were so helpful in getting my parcel to me doing anything they could to help. Will definitely be ordering again.
Thank you.

Great product, speedy delivery

Every time I’ve bought anything it has either come on time, early or I’ve been refunded for anything I changed my mind about immediately. Great service and brilliant kit

Good communication and quick delivery following my victory grips purchase

Very easy to deal with
Quick divery

Excellent range of fitness products and when we needed to return an item for exchange we found them to be really helpful. Their communication was great and they kept us up to date with the process the whole time.

The website was easy to use and also attractive to view.