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I am a driver, and Kiwitaxi are scammers. Do not book a taxi through them. I worked for Kiwitaxi for an entire month, but they simply never paid me. They illegally withheld my earnings, blocked me... ãã£ãšèŠã
Dany, our Kiwitaxi driver from Porto to Lisbon with a 90-minute stop in Coimbra, went above and beyond to make sure we reached the entrance of the university with plenty of time for our Joanina Librar... ãã£ãšèŠã
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The drivers are always on time, I used kiwitaxi many times before and got never disappointed when i once was almost too late for my ferry the driver did absolutely everything so that i still go... ãã£ãšèŠã
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Kiwitaxi is an international online booking platform for private transfers and chauffeur services operating in over 100 countries. From airport pickups to full-day car rentals with a driver, we help travelers move comfortably and stress-freeâwhether they're heading to a hotel, a meeting, or exploring a new city. At Kiwitaxi, we believe in combining high standards of service with a human touch. Our mission is to make every trip smoother and more enjoyable, powered by real people who care.
9a Tinto Place, Edinburgh, UK, EH6 5GD, Edinburgh, è±åœ
4.3
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Perfect !
Very easy to use and everything was good!
Thank you very much
Kiwitaxi ããã®åç
Thank you so much for your feedback!
Weâre glad to hear everything was easy to use and that your experience with us was good. Hope to travel with you again soon!
Kiwitaxi ããã®åç
Thank you for your kind feedback!
Weâre happy to hear that you enjoyed the ride with us. Looking forward to welcoming you again on your next trip!
This is the worst company I have ever ordered a service from. We booked a transfer from Chamonix to Geneva Airport one month before the scheduled day. Less than 24 hours before departure, we received an email stating, âwe have not found anyone who can drive you,â and therefore they would not be able to help us. They said they would issue a refund.
They had then been holding our money for over a month. All we got to know was that the refund would be processed within 3â5 business days. We are now at a refund time of 12 business days, including country-specific public holidays, and my bank cannot see any incoming transfer. When contacting the company, they claim that they have now âhanded the matter over,â so they can no longer do anything. Interestingly, it was very quick for them to withdraw the money from me.
Receiving an email saying that they cannot arrange a transfer such a short time before departureâwhen the company in question works specifically with transfers and presents itself as specializing in airport transfersâis completely unacceptable. I would never recommend this company or use it again
Kiwitaxi ããã®åç
Dear Matilda,
First of all, we sincerely apologize for the situation with your transfer cancellation. Unfortunately, due to high demand on this route during the season, we experienced an unexpected overbooking, and we deeply regret that this affected your booking. This is certainly not the level of service we aim to provide, and we are already taking steps to increase coverage in this area to prevent such situations in the future. We are truly sorry that this happened to you.
Regarding your refund, as soon as the booking was cancelled, we immediately processed a full refund, and on January 14, a confirmation was also sent to you verifying that the transfer amount was returned. If your bank has not yet reflected the refund, we recommend contacting your bank directly with the confirmation document we sent. This will help them locate the transaction and coordinate the next steps. From our side, the refund has already been completed and the funds are with the bank, so any further processing is now handled by them.
We completely understand that this experience has been extremely disappointing, and we are genuinely sorry for the inconvenience it has caused. It is never our intention to leave our customers in such a situation, and we truly hope that you might consider giving us another opportunity in the future. We are committed to restoring your trust and ensuring a smoother experience going forward.
Once again, please accept our deepest apologies. We value your feedback and will continue working hard to prevent such issues in the future.
Wszystko przebiegÅo sprawnie. Polecam!
Kiwitaxi ããã®åç
Thank you for your feedback! Weâre glad everything went smoothly and really appreciate your recommendation.
Perfect communication and the taxi was right on time! This is the second time Iâve booked my transfers with Kiwi, and I highly recommend them!
Kiwitaxi ããã®åç
Thank you so much for your kind words! Weâre happy to hear that your transfers were smooth and on time, and we truly appreciate your continued trust in Kiwitaxi.
Your recommendation means a lot to us, and we look forward to welcoming you again on your future trips!
Transfer between Airport and Wellington city centre. Both drivers were excellent. Professional, courteous and loved a bit of chat (lucky for us as we like a chat!) Highly recommend.
Kiwitaxi ããã®åç
Thank you so much for your kind words!
We really appreciate your recommendation and look forward to welcoming you again on your future trips!
Everything was perfect! My flight was delayed, but the driver checked the arrival time and arrived on time! He contacted me via WhatsApp and described, please, he was waiting for me!
Kiwitaxi ããã®åç
Thank you so much for your wonderful review!
Weâre really glad to hear that everything went perfectly despite the flight delay.
Thank you for choosing Kiwitaxi! Weâll be happy to welcome you again on your future travels!
The driver was amazing. He had contacted me in advance to double check that I'm arriving on time and waited to cross the border control.
It was a smooth experience!
Kiwitaxi ããã®åç
Thank you so much for your kind feedback!
Weâre really happy to hear that our driver made the whole experience smooth and stress-free. This is exactly the level of service we aim to provide.
We truly appreciate you choosing Kiwitaxi and hope to support you again on your future trips!
TLDR: Company failed to provide child seat â refused to take full accountability â encourage all families to stay away
We organised a transfer through KiwiTaxi with a monthâs notice from Denpasar airport to our Bali accommodation for 2 adults and 1 toddler.
Despite repeated confirmations, upon arriving at Denpasar, we found the airport transfer that was organised did not have a child seat at all for our 3-year old despite:
- Clearly stating this in the booking requirements and confirmation e-mail
- Allowing sufficient time to source a child seat
- Raising directly with the driver who tried to convince us it was not in the details provided (in spite of written evidence)
This was a completely unacceptable and posed a safety risk to our child. The service that ended up being provided was thus in no way what we requested or initially paid for well in advance.
Upon raising this with the company through repeated correspondence, they:
- Took a week to provide a proper update and resolution confirmation (they use a partner network in countries of which they have little influence over â stay away in many regions)
- Refused to provide a full refund (50% was reached but begrudgingly)
This was in spite of the fact that they (verbatim) âunderstand that providing a secure child seat is not just an added service, but an absolute necessity for the well-being of our youngest passengersâ.
This was also in addition to yet another separate instance where they notified us 24 hours in advance of the trip that they could not locate a driver with a child seat despite the order having been placed a month in advance.
If you are considering this company, would strongly encourage instead using a more local company in the countries you are visiting that actually puts the effort into their local customer service.
Kiwitaxi ããã®åç
Dear Hans,
We are deeply and sincerely sorry for what you and your family went through. This situation is completely unacceptable, and we fully understand how distressing and upsetting it must have been, especially when it concerns your childâs safety. We truly regret the stress and inconvenience caused.
We confirm that the transfer itself was arranged, but the notifications did not include prior confirmation of the child seat. We are very sorry that the seat, which was clearly requested and essential for a safe journey, was not provided. This is far below the standard of service we want to provide, and we deeply regret letting you down in such an important matter. Your childâs safety, and the safety of all our passengers, is our absolute priority.
Regarding the resolution, we understand your frustration. Unfortunately, the 50% refund you received is the maximum allowed under our policies. In addition, as a gesture of our sincere apologies, we would like to offer you a discount on your next Kiwitaxi transfer. Our support team will reach out to you directly to provide the details and ensure everything is arranged smoothly.
We are also truly sorry for the delay and stress you experienced while communicating with our support team. We regret that this process added further frustration instead of reassurance. Your feedback is invaluable and is helping us strengthen our processes around child seat requests and partner compliance to prevent such issues in the future.
Once again, we offer our heartfelt apologies to you and your family. This should never have happened, and we are genuinely sorry for the distress it caused. We hope this gesture, along with our ongoing improvements, helps restore your trust in our service and ensures your future travels with us are safe, comfortable, and seamless.
We booked a car trip from our hotel to the airport and paid extra for a car seat for our 1 year old child. When the car arrived the car seat was in bad condition and completely unusable due to the straps being disconnected from the buckles and one of the pieces of the buckle restraint being missing. I unfortunately did not take a photo of the car seat situation but even our driver attempted to figure out how to fix it and he determined it was not usable as well. We were forced to hold our one year old in our lap for the ride to the airport which was unsafe and upsetting. Upon our return home, I reached out to the kiwi customer service to let them know about the situation and they were extremely apologetic and worked hard to make the situation right. I was still really upset about the actual car ride however their customer service is top notch and I believe they are putting in safe guards to ensure this type of thing does not happen again.
Kiwitaxi ããã®åç
Dear Paris,
We are truly and deeply sorry for what you and your family experienced. What you described is a frightening and unacceptable situation, especially when it involves the safety of a one-year-old child. This should never have happened. We completely understand how upsetting and stressful it must have been to be put in a position where you felt forced to hold your child during the ride. That is not only unsafe, but deeply distressing for any parent.
As soon as we were made aware of this case, we escalated it internally and contacted the local service partner who fulfilled your transfer to request a full explanation and detailed clarification regarding the condition of the child seat provided. This incident is being taken very seriously and is already under review to ensure accountability and to prevent anything like this from happening again.
We are also very sorry that our initial response did not reflect the seriousness of the situation. That is on us, and we sincerely apologize. Our team has since reached out to you directly to properly address this matter and offer a more meaningful resolution. In addition to the voucher, we would like to provide further compensation as a sincere gesture of apology. While we know nothing can undo the experience you had, we want to be very clear that we recognize how serious this was and that we truly regret letting you down.
Please accept our deepest apologies. This is absolutely not the level of service we aim to provide, and we are genuinely sorry that your trust in us was broken in this way. Your feedback is extremely important to us and will directly contribute to strengthening our safety controls going forward.
El servicio muy bueno, la conductora nos recogió a la hora indicada en el hotel Hard Rock y fue muy amable y correcta en todo. El precio en relación a la calidad del servicio, está muy bien, teniendo en cuenta que en Punta Cana, los uber se pasan con la tarifa; Kiwitaxi tiene una tarifa muy adecuada. Gracias
Kiwitaxi ããã®åç
Thank you so much for your wonderful review! Weâre really happy to hear that everything went smoothly and that our driver picked you up on time and made the ride pleasant. Thank you for choosing Kiwitaxi and weâd be happy to welcome you again on your next trip!
Wir hatten ein Taxi gebucht weil die Ankunft auf Teneriffa und der 1,5 Std spÀtere Abflug zeitlich knapp war und wir schnell zum Flughafen wollten. Als wir ankamen war das Taxi nicht am Hafen sondern in der Stadt in los christianos also mussten wir mittags im schweinsgalopp mit Koffern zum Auto laufen. Das war gerade NICHT der Anlass fÃŒr das Taxi ( ein Taxi das am Hafen stand zu nehmen wÀre stressfreier gewesen. Der Fahrerin zugute halten muss man, dass sie sehr bemÃŒht war und uns so schnell wie möglich zum Flughafen gefahren hat. Es war sehr knapp ð¥
Kiwitaxi ããã®åç
Dear Geesche,
We are truly sorry for the stress and inconvenience you experienced in such a time-sensitive situation. To properly understand what went wrong, we have already requested your booking details and contact information. As soon as we receive these, we will thoroughly review the case with the local partner who handled your transfer to identify the cause and ensure this does not happen again in the future.
We also appreciate you acknowledging the driverâs efforts to get you to the airport as quickly as possible. However, the overall situation, including the pick-up location confusion and the additional stress it caused, does not meet the standards we expect from our service, and for that we sincerely apologize.
We are very sorry that this experience affected such an important part of your journey. We truly hope to have the opportunity to regain your trust in the future. Our support team would be glad to contact you directly to offer a proper apology and discuss options to make this right.
Once again, please accept our sincere apologies.
Hat alles super geklappt. Haben den Service in Bangkok mehrmals in Anspruch genommen â gute Preise und immer pÃŒnktlich. Vielen Dank.
Kiwitaxi ããã®åç
Thank you very much for your kind feedback! Weâre happy to hear that everything went smoothly and that you found our service in Bangkok reliable and punctual. We truly appreciate your trust and hope to welcome you again on your future travels!
We used Kiwitaxi for our transfers from Cruise ports in Vietnam (to Ho Chi Minh City) and Malaysia (Kuala Lumpur). Their communication was excellent all the way through, from the initial confirmation, to the day before when confirming driver details, to on the day with the driver. The service was excellent, with drivers on time, polite, and willing to go the extra mile to help. Would highly recommend their service.
Kiwitaxi ããã®åç
Hi Mike,
Thank you so much for your kind feedback! Weâre happy to hear that your transfers in Vietnam and Malaysia went smoothly and that our communication and drivers met your expectations. We truly appreciate your recommendation and hope to welcome you again on your future travels!
Reliable! Taxi was there on time for my transfer. Very nice and helpful driver.
Kiwitaxi ããã®åç
Hi Omar,
Thank you for your review! Weâre happy to hear that everything went smoothly and you enjoyed your ride with us. Weâll be glad to take care of your transfers again in the future!
Update: Kiwitaxi war sehr zuvorkommend und hat mich bezÃŒglich eines Kompromisses und einer Entschuldigung kontaktiert. Hut ab, das macht sicher nicht jedes Unternehmen.
Fahrer kam eine halbe Stunde zu spÀt und hatte dann keine Kindersitze dabei obwohl wir diese bezahlt haben.
Kiwitaxi ããã®åç
Dear Sina,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience this caused. This is certainly not the standard we want to provide. We have already shared all the details of your case with our support team and are actively working to resolve the situation as quickly as possible. Our team will be in touch with you soon!
Thank you so much for your patience and understanding. We really appreciate your feedback, and we hope to have the chance to provide you with a smooth and comfortable experience in the future.
Puntualidad, vehÃculo muy confortable. Conducción profesional
Kiwitaxi ããã®åç
Hi Inma,
Thank you for your feedback! Weâre glad you appreciated the punctuality, the comfortable vehicle, and the professional driving. We hope to welcome you again soon!
Our driver, Mirco, was prompt and friendly. He loaded up our luggage and got is seated. A very comfortable Mercedes van. He confirmed our destination and got us there a few minutes earlier than expected. He was safe and the ride was pleasant. He offloaded our luggage at our destination and was gracious upon departure.
Kiwitaxi ããã®åç
Dear customer,
Thank you for your feedback! Weâre happy to hear that you enjoyed a comfortable and safe ride with us. Weâll be happy to assist you again on your next trip!
We had a long ride from Ho Chi Minh to Nah Trang, but it turned out to be really enjoyable. The service was great, and our driver was super friendly. The journey went by so quicklyâwe barely noticed the time!
Kiwitaxi ããã®åç
Dear customer,
Thank you for your feedback! Weâre glad to hear you enjoyed the ride and that our driver made the long journey comfortable and pleasant. We'd be happy to welcome you on your future trips!
Due to the severe weather that hit the UAE and caused flooding in Dubai, we wanted to be picked up one hour earlier than originally booked. Unfortunately, this was after the deadline for making changes, so we contacted KiwiTaxiâs support team to see if they could help us.
I would especially like to highlight Edgar and the truly exceptional service he provided.
This was not just âgood customer serviceâ. It was exemplary, genuinely human, and extraordinarily professional at a level that is rarely experienced.
From the very first moment, Edgar managed to create a sense of calm and reassurance in a situation where I, as a customer, felt uncertain and stressed. With an impressive combination of expertise, clarity, and sincere kindness, he took ownership of the situation and guided it safely all the way to a solution.
He listened, explained, followed up, and communicated clearly and respectfully throughout. At no point did I feel left on my own.
What truly sets Edgar apart is that you can feel that he genuinely wants to help. Not because he has to, but because he can and because he wants to make a real difference for people. That level of commitment builds trust, and trust builds loyal customers.
If every company had an Edgar in their customer support team, the world would be a much more reassuring place to be a customer. This experience deserves more than just a pat on the back. It deserves real recognition.
Edgar is the very definition of what outstanding customer service looks like.
Kiwitaxi ããã®åç
Hi Henrik,
Thank you so much for taking the time to share such a wonderful and detailed review. Weâre truly moved by your kind words and happy to hear that Edgar made such a positive difference during your experience, especially under the challenging circumstances in Dubai.
Providing warm, human and highly professional service is exactly what we strive to offer our customers, and your feedback means a lot to us. Weâll make sure Edgar receives your message and the recognition he absolutely deserves for his outstanding support.
We truly appreciate your trust and look forward to welcoming you again on your future trips.
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