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I am a driver, and Kiwitaxi are scammers. Do not book a taxi through them. I worked for Kiwitaxi for an entire month, but they simply never paid me. They illegally withheld my earnings, blocked me... ãã£ãšèŠã
Dany, our Kiwitaxi driver from Porto to Lisbon with a 90-minute stop in Coimbra, went above and beyond to make sure we reached the entrance of the university with plenty of time for our Joanina Librar... ãã£ãšèŠã
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The drivers are always on time, I used kiwitaxi many times before and got never disappointed when i once was almost too late for my ferry the driver did absolutely everything so that i still go... ãã£ãšèŠã
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Kiwitaxi is an international online booking platform for private transfers and chauffeur services operating in over 100 countries. From airport pickups to full-day car rentals with a driver, we help travelers move comfortably and stress-freeâwhether they're heading to a hotel, a meeting, or exploring a new city. At Kiwitaxi, we believe in combining high standards of service with a human touch. Our mission is to make every trip smoother and more enjoyable, powered by real people who care.
9a Tinto Place, Edinburgh, UK, EH6 5GD, Edinburgh, è±åœ
4.3
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The ride was great and they hade good communication, 10 out of 10 I am gonna use them again.
Kiwitaxi ããã®åç
Hi Tomas,
Thank you so much for your review! Weâre glad to hear that the ride was great and we canât wait to welcome you back for another smooth trip!
Kiwitaxi ããã®åç
Thank you for your feedback, Iris!
Hope to see you again on your next trip!
We booked transfer from Venice airport to Santa Cristina Valgardena for the 26 December for the family , 10 people , one month and a half ago , we already paid it when we booked it and paid and just a few minutes ago my mother received an email from Kuwaiti that this is not possible⊠they will refund in 5-7 work daysâŠbut now less than 1 week for the trip not easy to find a transfer and I guess much more expensive ..a disaster , why not telling us before, and we paid for it..
Kiwitaxi ããã®åç
Dear Marta,
We are truly sorry for the situation with your transfer on 26 December. We understand how stressful and frustrating this must be for you and your family, especially after booking and paying for it in advance.
Our colleague will reach out to you personally very soon to explain what happened and assist in finding the best possible solution.
We deeply regret the inconvenience and stress this has caused and sincerely apologize.
Best regards,
Kiwitaxi Team
Worst experience ever, donât book!
- booked a ride in Australia with 2 child seats for a save ride. I confirmed twice the age and size of the kids to make sure the seats are available. I even had to pay extra. Driver came without car seat which is a super risky drive and illegal for a 4 year old
- driver didnât wait at the exit with a name sign as payed for. Had to walk a whole distance with lagguage and kids
- dirty car
- this platform just forwards the booking to local drivers with missing information. You pay in advance and they pay the driver after 14 days, nice businessâŠ
I have send complaints to the company days ago without reply
Kiwitaxi ããã®åç
Maria, we truly appreciate you taking the time to tell us what happened. Traveling with children should feel safe and stress-free, and weâre deeply sorry that your ride didnât reflect that.
Safety is our absolute priority, and a ride without the confirmed child seats is a serious failure on our side. The same applies to the driver not meeting you as agreed - this is not the standard we strive for.
Our Quality Department has taken this case under direct review and is already working on it. A team member will contact you personally as soon as possible to address the situation properly and discuss next steps.
Once again, we sincerely apologize for this situation. Thank you for bringing this to our attention!
Kiwitaxi Team
We were waiting for the driver for more than 40 min!
Kiwitaxi ããã®åç
Elena, thank you for sharing your feedback. Weâre truly sorry for the long wait!
According to our service standards, the driver is expected to be at the meeting point upon your flightâs arrival, and the booking includes up to 90 minutes of complimentary waiting time. Waiting more than 40 minutes is not the experience Kiwitaxi strives to provide.
This case is currently under review by our Quality team, and weâll be in touch with you personally very soon.
Car stunk of cigarette smoke!
Kiwitaxi ããã®åç
Dear Kenny,
Thank you very much for taking the time to share your feedback!
Weâre truly sorry to hear about this experience. Our support team is already looking into the situation, and they will get back to you shortly with an update.
Thank you for bringing this to our attention!
Easy to book. Reliable, efficient. Simply excellent. Highly recommend.
Kiwitaxi ããã®åç
Dear MarTez,
Thank you so much for your feedback! We truly appreciate your trust and we'd be happy to welcome you on your future trips!
Driver was good communicater via WhatsApp. Arrived on time for our pick up. Car was immaculate. Drivers was safe and got us to our destination on time
Kiwitaxi ããã®åç
Hi Vanessa,
Thank you for your kind feedback! Weâre happy to hear the communication was clear, and the ride was safe and punctual. We truly appreciate your feedback and would be glad to take care of your next transfer as well!
We found Kiwitaxi to be reliable. Our flight was 2 hours delayed, which meant we arrived in Shanghai at 12.30am. We contacted the help centre, who was very responsive. They understood the urgency & got in touch with the local driver & assured us that he was tracking our flight & would be at the airport. Upon arrival, we were warmly received by a polite driver & sent smoothly to our hotel at 2am.
Kiwitaxi ããã®åç
Hi Crystal,
Thank you for your kind words! We know how stressful flight delays and late arrivals can be, so weâre really glad our team and driver could support you and make your transfer smooth and stress-free. Weâll be happy to assist you again on your next trip!
I was really impressed with the service . I really loved the idea of the instructions via video it made it su much easier for me to get to the right place for pick up and the staff that was waiting there very friendly and they spoke very good English. The ride was very smooth and on time for me to catch my connecting flight. I will definitely use your service again for the next time. You guys did a great job
Kiwitaxi ããã®åç
Hi Adrian,
Thank you so much for your feedback! Weâre so glad to hear that our team made you feel comfortable and well supported during your trip. Weâd be happy to welcome you again on your next trip!
I went on a solo trip to Barcelona and used Kiwitaxi transfer, it was very convenient! I enjoyed it a lot and arrived to the airport on time. Thank you! Will use it again soon.
Kiwitaxi ããã®åç
Hi Kseniia,
Thank you so much for your feedback! Weâre glad to hear that you enjoyed your transfer in Barcelona with us, and weâd be very happy to be part of your next trip!
Arrived before time, perfect, will always use again ð
Kiwitaxi ããã®åç
Dear Andrew,
Thank you for your review!
Weâre happy to hear that our driver arrived ahead of time and that everything was perfect. We appreciate your trust and look forward to welcoming you again!
Driver was in time at the Harbour and the Meeting Point for the tour back. Everything was fine.
Kiwitaxi ããã®åç
Dear Martina,
Thank you for your review!
Weâre glad to hear that our driver was on time both at the harbour and at the meeting point for your return. Itâs great to know everything went smoothly. We appreciate you choosing us!
La verdad que estamos super contentas con la experiencia, se nos retraso el vuelo y nos solucionaron todo perfectamente, me ponÃa en contacto con ellos y me contestaban al momento. A partir de ahora siempre con mis viajes ellos.
Kiwitaxi ããã®åç
Dear Deborath,
Thank you so much for your wonderful review!
Weâre very happy to hear that you had such a positive experience with us. Even with the flight delay, weâre glad our team could assist you quickly and make everything run smoothly.
It means a lot that you plan to travel with us from now on, we truly appreciate your trust!
Excellent ride/ Professional Driver/ On time
100% recommend!!
Kiwitaxi ããã®åç
Dear Nicole,
Thank you so much for your great feedback!
Weâre delighted to hear that you enjoyed an excellent ride and appreciated our professional, punctual service. Your recommendation means a lot to us!
We booked Kiwitaxi for a drive from Phu My port into Ho Chi Minh City. We connected with the driver through WhatsApp which made communication very easy since I was able to use google translate to translate our messages back and forth from Vietnamese to English. Our driver was punctual and polite, the car was very clean and cool and his driving was very good in a city with very chaotic driving! Mr Vinh was great and would recommend him and kiwitaxi again without hesitation.
Kiwitaxi ããã®åç
Dear Elaine,
Thank you so much for your wonderful review!
Weâre happy to hear that your transfer from Phu My port to Ho Chi Minh City went smoothly. Itâs great that connecting via WhatsApp made communication easy, we always aim to make the experience as comfortable as possible for our travelers.
Thank you for recommending both Mr. Vinh and Kiwitaxi. We truly appreciate your trust and would be glad to assist you again on your next trip!
We booked last minute for a transfer to the hotel....driver was waiting for us with my name, which was cool. He was very nice and the mini was clean and the seats were heated with massage features...which we enjoyed on the ride to the hotel. I was very impressed so just ordered the transfer to the airport from the hotel when we leave.
Kiwitaxi ããã®åç
Dear Jenny,
Thank you so much for sharing your experience! Weâre happy to hear that even with a last-minute booking, everything went smoothly. Itâs great to know you enjoyed the clean vehicle and the comfort features during the ride.
We truly appreciate your trust in booking your return transfer with us as well. Wishing you a wonderful trip, and weâre always here to make your journeys comfortable and stress-free!
It was an amazing experience, easy, faster, cost effective and more!
Kiwitaxi ããã®åç
Dear Denisse,
Thank you so much for your wonderful review! Weâre glad to hear you had an amazing experience and found the service easy, fast, and cost-effective.
We truly appreciate you choosing Kiwitaxi and hope to travel with you again soon!
Kiwitaxi ããã®åç
Dear Alexander,
Thank you for your review! Weâre glad to hear that our driver arrived on time and that everything went smoothly. We appreciate you choosing our service and hope to assist you again on your future trips!
We made a last minute reservation for airport transport, which made us nervous. But it was easy to order, confirmation received immediately and the driver contacted us by WhatsApp after confirmation. He also contacted about 10 minutes before pick-up to tell he is coming. Great service! The car was fresh and clean and the driver was very polite. We warmly recommend Kiwitaxi!
Kiwitaxi ããã®åç
Dear Ismo,
Thank you so much for sharing your experience! Weâre really glad to hear that everything went smoothly, even with a last-minute booking.
We truly appreciate your recommendation and hope to welcome you on board with Kiwitaxi again soon!
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