Have ordered many times from Knix. Fabulous products! Always very impressed. Last order was missing an item and the CS team was quick to assist and send a replacement. Big thanks to Shamita! Great Can... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Have ordered many times from Knix. Fabulous products! Always very impressed. Last order was missing an item and the CS team was quick to assist and send a replacement. Big thanks to Shamita! Great Can... もっと見る
企業が回答しました
Shamita is incredibly attentive, kind, and supportive and made this experience so easy and not stressful! Great customer service! I love Knix even more through them! Thank you!
企業が回答しました
I love all the products from Knix. Recently I ordered a few items and one was missing. I got support from Shamita who was incredibly helpful and on top of the issue. I would definitely recommend this... もっと見る
企業が回答しました
Truly a message that made my day. I made a mistake and the Knix team was gracious enough to help me recover from my error. Thank you Shamita for your quick response, but moreover, your kindness today.... もっと見る
企業が回答しました
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
600-179 John Street, M5T 1X4, Toronto, カナダ
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 93%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really like the products, the bras are great. Amazing return policy. The company understands the struggles of finding the perfect fit. Makes you feel comfortable purchasing online when you are unsure about bra sizing. Alex B from service was fantastic as well. Helpful, Very quick to respond and gave clear communication.

Knix からの回答
The customer service Knixperts are amazing - especially Catherine who helped me recover my recent order when I discovered I had inadvertently entered an incorrect shipping address. Not only did Catherine respond immediately to my original request for assistance but to all following communication as well. She was professional and efficient throughout. She proposed a number of reasonable solutions and I am happy to report I received my order today (only 2 days after the original anticipated delivery date!) to my utmost satisfaction! Thank you Catherine and Knix! I will be back to buy more amazing products in the future!

Knix からの回答
The customer care team (specifically Robert and Shamita) was wonderful to correspond with. I made an error and tried to fix it, but I wasn’t fast enough. They responded quickly to my emails and helped set my mind at ease. They walked me through the steps needed to get everything back on track. The emails were always courteous and helpful, and Shamita went above and beyond in assisting me.
The warehouse team was also super efficient and I received my package in great time. Very pleased with my order. Thank you!

Knix からの回答
I had such an amazing experience with Knix Customer Support, especially with Liyya, who went above and beyond to help me.
As a first-time Knix customer, I was a little nervous because the bras I originally ordered didn't fit as expected.
I reached out through the online support system, and I was honestly amazed by how quickly my concerns were addressed. Every response was prompt, thoughtful, and genuinely helpful.
Liyya made what could have been a stressful experience feel incredibly easy. She carefully listened to my concerns, explained everything clearly, and resolved my issue much faster than I ever expected. Thanks to her quick assistance, I was even able to reorder my correct size while the sale was still going on!
What impressed me most was how personal the service felt. Even though everything was handled entirely through email, I never felt like I was just another customer. I felt heard, valued, and genuinely cared for.
Now that I've received the correct sizes, I can honestly say I understand why so many people recommend Knix. So far, I absolutely love the quality and fit of both the bras and the underwear. The fabric is incredibly soft and buttery—it almost feels like you're not wearing anything at all! They're comfortable, supportive, and exactly what I was hoping for.
Excellent customer service is hard to find these days, and Liyya truly exceeded my expectations. She made my very first shopping experience with Knix a memorable one, and because of her kindness, professionalism, and efficiency, I will definitely continue shopping with Knix.
Thank you, Liyya, for making my first experience with Knix such a positive one. You are an incredible representative of the company!

Knix からの回答
I loved both the housecoats/robes I purchased at Knix (summer/winter). They're clearly quality-made items with superior feel, fit and weight! The "modal" fabric is lovely!

Knix からの回答
Catherine in customer service helped me when I ordered the wrong size. She offered a great solution when we couldn't change the online order and I was super pleased with how personable and helpful she was. This is not the first time I've had great customer service with Knix and I truly appreciate all of you!

Knix からの回答
I have been shopping with Knix for several years now and have always been very pleased with all my purchases. The products are high quality and well made. Their friendly and knowledgeable customer service team is top notch! I have only needed to reach out a couple times, but when I do someone responds quickly and goes above and beyond to answer my question or resolve any issues quickly. A big thank you to Alex W. who I worked with recently and made it simple to change my return.

Knix からの回答
My new Knix bathing suit top arrived in the mail with some deodorant marks on it, but I emailed customer service and they assured me they’d either refund or replace if the marks didn’t wash off. Thankfully they washed off and all was good, and Alex B. gave me a 10% refund anyway for the trouble! Great customer service from Knix and Alex B. thank you!

Knix からの回答
I love Knix's products, their committment to fit and the quality of their products! The customer service is fast and friendly, always very accommodating and willing to problem solve. Sahra recently helped me sort out a system error with one of my orders (I was offered a free hat with my order, but the promotion did not apply and I ended up being charged for the hat), and she was lovely to speak with and incredibly helpful. She responded to my inquiry quickly and refunded the cost of the hat. It was a stress-free experience! My order shipped and arrived quickly, and they are reasonable about returns and exchanges, so I feel confident trying new products (knowing that I can return/exchange them). I have made many orders with Knix, and the experience has always been good.

Knix からの回答
I'm a trans girl and this site doesn't have much information about my concerns.
I spoke to Catherine (not sure if she was a US or CAN agent), and she was able to answer all my questions and provide recommendations for a good starter bra that has the least amount of hardware and would provide the best minimization for me, being in my early transition period and not wanting my breast development to be obvious at this time.
She recommended the catalyst or the pullover bras to provide discrete minimization.
Thanks again Catherine!

Knix からの回答
I purchased another three pack of my go to period underwear that I have purchased three other times in the past two years (KT Super No-Show boyshort a in large) and was disappointed when I opened the box to find them visually much smaller in size. I have seven other pairs that I compared them to and the new ones were inches smaller on the waist & thigh. I reached out to Knix info about the sizing discrepancy and they immediately responded with options on to proceed. I ended up completing an exchange and sizing up this time, with no extra charge. Sofia, knixpert, was understanding and very helpful!

Knix からの回答
Knix has fantastic customer service and great exchange and returns. Alex W. is a great "knixpert", answered all my questions in good time and helped me get what both me and my daughter needed. The products are great quality, look great and work really well. I have bought re-usuable pads, boxers, cotton briefs and no show and we love them all!

Knix からの回答
Alex B. was very helpful and quick to respond to address my concern

Knix からの回答
made a purchase last week shipped to my house. made a purchase this week, and it defaulted to an old address. I immediately hopped on the chat bubble and got the address corrected before my order was shipped. I then updated my profile and removed any old addresses. Knix customer service was fast and efficient.

Knix からの回答
Was helped by Sofia and really appreciated it! Thanks Knix

Knix からの回答
I received the wrong order and of course was disappointed. Liyya, the customer agent, was so helpful and made everything right. I appreciate the quick response and care.

Knix からの回答
I placed an order late at night and afterwards I quickly realized that the wrong shipping address auto populated. I reached out to Knix customer service and the next morning I heard from Alex who was able to pleasantly and easily rectify the situation for me. What a refreshing experience! I highly recommend Knix as a customer service oriented company. Products are top notch as well!!

Knix からの回答
Shopping at knix is always a delight; in store and online. Staff are always so helpful and accommodating; going the xtra mile to make things right. Customer service is second to none.
This most recent experience with a swimsuit for my daughter was resolved so quickly by Rachel. I’m very appreciative that she reached out in response to my online review.

Knix からの回答
Alex W responded promptly and offered options to solve my case. They didn’t limit themselves to the confines of the system issues and were creative with presenting solutions. And empowered me to pick the option that suited me best.
Thank you Alex.

Knix からの回答
Catherine was super helpful and promptly fixed my return!

Knix からの回答
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