Absolutes Disaster: nach Online Buchung eine sehr ordentliche Mail mit allen Angaben erhalten und zur Sicherheit nochmal per Mail von meiner Seite bestätigt. Vor Ort in Florenz war dann das bestellte... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Driver never show to pick us up. After mamy conversations and primises I've never get refund.
Ад імя кампаніі “Гомсельмаш” хачу падзякаваць KNOPKATRANSFER за правядзенне трансфераў у перыяд выставы Duerkheimer Wurstmarkt 2018. Усе кіроўцы былі пунктуальныя і ахайна апранутыя. Машыны ў выдатным... もっと見る
Sono davvero felice di aver scoperto questa compagnia di trasferimenti prima del nostro viaggio in Italia. Servizio impeccabile da Malpensa fino all'hotel di Hyatt Hotels, e al ritorno non abbiamo dov... もっと見る
企業が回答しました
企業情報
当該企業による記述
Using the KnopkaTransfer Company services means making your trip comfortable and safe. Our driver will be waiting for you at the airport holding a sign with your name and will help you with your luggage. In case of your flight delay we guarantee one hour free of charge waiting.
連絡先
Via Gamboloita, 1, 20139, Milano, イタリア
- +39 0294751669; +372 82 570660 (Whatsapp, Viber)
- info@knopkatransfer.com
- knopkatransfer.com
3.6
まあまあ
71件のレビュー
ネガティブなレビューの 50％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Driver never show to pick us up
Driver never show to pick us up. After mamy conversations and primises I've never get refund.
2025年3月31日
自発的なレビュー
Great communication on WhatsApp
Great communication on WhatsApp - easy and efficient!
Reactive and professional
I recommend!
2026年1月20日
自発的なレビュー
Professional and friendly service
Professional and friendly service. We took a private transfer from Courchevel to Milan. On time, no hiccups or issues. We will definitely use KnopkaTransfer again. Highly recommended.
2026年1月17日
自発的なレビュー
I highly recommend this transfer…
I highly recommend this transfer service! Everything went fine! Polite drivers and excellent, clean luxury cars. The driver was very helpful and he drove us safely to our destination!!!
2026年1月17日
自発的なレビュー
I highly recommend this transfer…
I highly recommend this transfer service! Everything went smoothly — from booking to drop-off. The driver was courteous, the car was comfortable, and the timing was perfect. We felt completely taken care of. Will book again without hesitation!
2025年10月24日
自発的なレビュー
KnopkaTransfer Ltd からの回答
We sincerely appreciate your positive review. At KnopkaTransfer Ltd, we aim to deliver a smooth travel experience and attentive customer service. Thank you for traveling with us - we will be happy to assist you again in the future.
Mr. Morsalin didnt paid my money.
2025年10月20日
自発的なレビュー
Waren perfect op tijd
Waren perfect op tijd. Goede communicatie per whats app met de taxi chauffeur! Net busje, nette prijs!
2025年10月5日
自発的なレビュー
KnopkaTransfer Ltd からの回答
Thank you for taking the time to share your experience. Your satisfaction is our priority, and we are delighted to know that you were pleased with the service. We hope to see you again on board with KnopkaTransfer Ltd.
Absolutes Disaster
Absolutes Disaster: nach Online Buchung eine sehr ordentliche Mail mit allen Angaben erhalten und zur Sicherheit nochmal per Mail von meiner Seite bestätigt. Vor Ort in Florenz war dann das bestellte Fahrzeug nicht da und keine der angegebenen Kontaktnummern funktionierte (entweder ging keiner dran oder die Nummer funktionierte überhaupt nicht). Auch per Mail reagierte keiner. Zwar hatte nichts gezahlt aber es war nicht einfach spontan eine Alternative zu finden
2025年9月20日
自発的なレビュー
KnopkaTransfer Ltd からの回答
=== msg 2
Please allow us to clarify: the email you received was not a final confirmation of the booking, but rather a notification that we were checking the availability of a suitable car/bus. Only after finding an available driver would you have received a confirmation of your transfer and the booking process would have been completed.
We truly regret that this was not clear and led to confusion. Your comments help us improve our communication, and we will make sure such situations do not happen again.
=== msg 1
Dear Felix,
We are very sorry to hear about your experience in Florence and we sincerely apologize for the inconvenience you faced. This is certainly not the level of service we aim to provide.
We have checked our booking system but could not locate a reservation under the name given in your review. To investigate the matter further, we kindly ask you to send us:
- your booking confirmation or voucher number,
- the full name used for the reservation,
- the date and time of the service.
Your feedback is extremely important to us, and we will do everything possible to clarify this situation and prevent such incidents in the future. Thank you for bringing it to our attention, and we hope you will allow us the opportunity to restore your confidence in our services.
Заказ был сделан за неделю до поездки
Заказ был сделан за неделю до поездки, сделана предоплата. Водитель не приехал. Поездка была сорвана.
Не рекомендую пользоваться этим сервисом
2025年8月23日
自発的なレビュー
KnopkaTransfer Ltd からの回答
Dear Oleksandr,
We are truly sorry to read about your experience and sincerely apologize for the inconvenience caused. We have carefully checked our booking system but could not find any reservation under the name mentioned in your review.
To investigate this matter and offer you compensation, we kindly ask you to provide:
- your booking or voucher number,
- the full name used for the reservation,
- the date and time of your trip.
We always strive to deliver the highest level of service, and it is very important for us to understand what happened. Thank you for bringing this to our attention — we hope you will give us the chance to restore your trust.
Perfekt Service 💪
2025年7月8日
自発的なレビュー
Great transportation company with…
Great transportation company with reasonable rates. Highly recommend.
2025年6月20日
自発的なレビュー
Looks like a SCAM! The stated price differs from the one in site
Ordered transfer Minivan in Rome from Airport to city. the site price stated 68euro. Operator from Knopkatransfer contacted me and said that:
1. price is 100euro
2. they asking prepayment 30euro
I said - I don't play a games with scammers. if you say the price is 68 - it must be 68. don't tell me 100 and dont ask prepayments!
2025年5月26日
自発的なレビュー
KnopkaTransfer Ltd からの回答
Thank you for your feedback. We’re sorry for the misunderstanding and would like to clarify:
The price shown on the website is indicative. This is clearly stated during booking and in our Terms of Use — final cost may vary depending on season, time, and availability.
Our operator contacted you with the confirmed price of €100, as per policy, and provided full transparency before any payment was requested.
The €30 prepayment is standard to protect our drivers from last-minute cancellations and no-shows — a growing issue in our industry.
We understand your frustration, but please rest assured we are a reliable company with thousands of satisfied clients. Your trust is important to us, and we’d be happy to assist you again in the future.
Best regards,
Customer Service Team
Seamless, reliable, and exceptional service!
Exceptional service from start to finish! I needed a last-minute transfer from Milan to St. Moritz, and they pulled through seamlessly. Communication was clear and prompt, making the entire process stress-free. The ride was smooth, the driver was professional yet friendly, and everything felt effortless. I couldn’t have asked for a better experience—efficient, reliable, and top-notch service. Highly recommend!
2025年1月28日
自発的なレビュー
KnopkaTransfer Ltd からの回答
We sincerely appreciate your review! Your feedback helps us improve and continue providing excellent service. Thank you for sharing your experience—we hope to see you again soon!
Best regards,
The KnopkaTransfer.com Team
Thank you Daria
Thank you Daria. It was pleasure to cooperate. Easy and quick contact. I was in problem Daria solved it for me.Professional. I will certainly use their services again.
2025年1月30日
After receiving the number KT38676
After receiving the reservation number, I could not be contacted in any way (no communication from the owner). This resulted in me having to withdraw my booking.
2024年11月5日
自発的なレビュー
KnopkaTransfer Ltd からの回答
We sincerely regret the inconvenience and take your comments with the utmost seriousness.
After our check, we found that our manager tried to contact you by e-mail several times.
As for the phone number, you did not specify the country code and it was not possible to use it to contact you.
Please be careful when filling out the order form.
Best regards,
The KnopkaTransfer.com Team
Quest`estate abbiamo ordinato più volte…
Quest`estate abbiamo ordinato più volte un transferimento da questa compania. Da Milano a Genova poi da Genova a Pisa e ieri è stato il nostro ultimo viaggio di ritorno a Milano. Effettuare un ordine è molto semplice, lo facio sempre tramite Whatsapp. Il manager dà subito il prezzo e non ci sono insidie. Abbiamo ordinato diversi auto, ma erano sempre in ottime condizioni. Gli autisti sono ben vestiti e puntuali. Grazie per il meraviglioso servizio.
2024年8月27日
自発的なレビュー
KnopkaTransfer Ltd からの回答
We appreciate your feedback and value your opinion.
Sono davvero felice di aver scoperto…
Sono davvero felice di aver scoperto questa compagnia di trasferimenti prima del nostro viaggio in Italia. Servizio impeccabile da Malpensa fino all'hotel di Hyatt Hotels, e al ritorno non abbiamo dovuto aspettare: l'autista è arrivato esattamente all'orario stabilito. Auto nuova, pulita e confortevole, conducente gentili e professionali. Sicuramente userò di nuovo questo servizio e lo consiglio a chiunque, voto 10/10. Grazie.
2024年8月16日
自発的なレビュー
KnopkaTransfer Ltd からの回答
Grazie per aver dedicato del tempo a fornirci il tuo feedback. Ci aiuta a migliorare.
KnopkaTransfer Ltd からの回答
Thank you for your review! We’re glad to hear you were satisfied with our services. Your feedback is very important to us. We look forward to serving you again.
KnopkaTransfer Ltd からの回答
Thank you for your review, Forrest! We appreciate your trust and are happy that you enjoyed our service. We’ll be delighted to assist you again in the future.
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