I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... もっと見る
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レビュアーのコメントを見てみましょう
Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... もっと見る
Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... もっと見る
Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... もっと見る
企業情報
当該企業による記述
✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen
連絡先
Rabanusstraße 14-16, 36037, Fulda, ドイツ
- +45 96 750 478
- info@lampemesteren.com
- lampemesteren.com
3.4
まあまあ
185件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 25％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
nice material and quick delivery
2022年6月27日
自発的なレビュー
You can trust Lampmesteren
The pendant lamp I ordered to my home in Los Angeles in the U.S. was delivered on time, within 5-6 days, and undamaged. I was concerned about not receiving the product and getting ripped off but I decided to trust Lampmesteren and pay for the order with my card number. I would trust this company for my next purchase.
2022年6月24日
自発的なレビュー
Great prices for Kartell accessories
Great prices for Kartell accessories. Shipping a bit steep, but coming from Denmark, quite understandable. Even with postage, the product was cheaper than buying direct. I would definitely recommend this efficient company.
2022年6月6日
自発的なレビュー
Not what I ordered
Lamp purchased arrived with a two pin plug, this was not specified on the website and not compatable in Ireland despite the fact that the website was a .ie
Customer service was abrupt to say the least and not one bit helpful. Will never again purchase from this site.
2022年6月1日
自発的なレビュー
Lampemesteren.com からの回答
Hi Tony,
Unfortunately we cannot locate your order from your profile info on TrustPilot. Please send us your order number via e-mail to the following address: info@lampmaster.ie
When we have received the above we will sort things out and solve the matter. Our Customer Service Department will contact you asap.
Thanks in advance for your patience.
Team Lampmaster
Terrible customer service
Terrible customer service. The website stated that the lamps I ordered were in stock but they were not and I had to wait almost a month for them to be shipped.
In addition to this they then got stuck in customs due to the sender not providing the correct information. UPS has contacted them several times and so have I, nobody replies. Its a week since the lamps arrived in the UK and I still do not have them. Absolutely ridiculous.
2022年5月17日
自発的なレビュー
Lampemesteren.com からの回答
Ms. Patel,
We are sorry that you have experienced a prolonged delivery process in connection with your purchase.
We only had two items in stock and you ordered three. Our customer service agent offered to split the order and send you the two items that we have in stock and then send the last item when we receive it from the supplier - you chose not to go for that solution.
Unfortunately the supplier faced challenges in the supply chain due to a number of circumstances - this also applies for other suppliers at the moment. This was the main reason for the prolonged delivery process.
We apologize for the short delay in communication from our side - we did reply both you and the shipping company within reasonable time.
You have received your order at this point and we thank you for your purchase and patience.
We hope for your understanding.
Team Lampmaster
Great lamps
Great lamps! Quick to deliver, and easy to communicate with customer service!
2022年5月2日
自発的なレビュー
Excellent service.
2022年4月28日
自発的なレビュー
Amazing service.
2022年4月20日
自発的なレビュー
Highly recommended
Great selection of spare parts in stock - they had just what I’d been searching for. Super quick delivery to the UK at a very reasonable price. Highly recommended.
2022年4月2日
自発的なレビュー
Very easy and reliable company
Very easy and reliable company. Kept informed every step of the way. I’ll definitely be using them again
2022年3月31日
自発的なレビュー
I received my lamp with a broken bulb
I received my lamp with a broken bulb, I replaced it with the same model type in order to be able to use the lamp. I am now being told that is what created an issue with my lamp and that nothing can be done for me which I find unacceptable
2022年3月31日
自発的なレビュー
Lampemesteren.com からの回答
Dear Customer,
We have now located your order and we will have to investigate further before returning to you you again. Our customer service department will contact you as soon as possible.
We hope for your patience and understanding.
Team Lampemesteren
Superb service
My beautiful mater light fitting was ordered easily and delivered within 2 weeks. I love it. All communication was helpful and so user friendly. Can't wait to order more.
2022年3月30日
自発的なレビュー
Great working experience
Great working experience, Issue with one light and they had no issues replacing it, and are easy to work with
2022年3月28日
自発的なレビュー
Happy costumer
I've placed quite a few orders with Lampemesteren lately, and without exception they've all been delivered fast. I've had one order I had to return as the lamp ended up being too small (I didnt check well enough), and the customer service was very helpful and efficient. I received my reply from customer service within minutes!
2022年3月17日
自発的なレビュー
Light speed
Fast, efficient, well priced and Edison kept us in the loop the whole time. Brilliant stuff.
2022年2月11日
自発的なレビュー
Great purchase - recommended
Great price and super fast delivery to the UK. Recommended
2022年2月4日
自発的なレビュー
A few clicks and the postman is already…
A few clicks and the postman is already knocking on my door !
Thanks
2022年1月3日
自発的なレビュー
Despite considerable problems with the…
Despite considerable problems with the delivery company UPS, Lampemesteren did everything in their power to supply me with the item I ordered. It took a couple of months but they always answered my E-mails and tried hard to get UPS to see sense.
Otherwise the Lampemesteren lamp cable adjuster worked perfectly after I received it. :-)
2021年12月5日
自発的なレビュー
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