Lancôme レビュー 

I would have given NO star if it was an option. Ordered on 10 Nov, and never arrived. Chased several times both by emails and calls (long waiting and got cut off in the middle of conversation but they didn't bother to call you back!). What a joke, your customer services is the worst to none.

Not surprised to see this list of super-negative comments. Ordered November 22. Immediately got a message to say my Galatee Confort was on its way: zero. Phone line endless wating and the 'customer service form ' won't come up on the website. What are they playing at?Impossible to get in touch with them.

Ordered on 13/11/21, delivery states 3-5 working days, over 2 weeks later nothing. Sent two emails - no response. Rang twice today, cut off after 41 minutes first time, second time answered after 45 minutes. Not professional at all, no greeting, I had to actually ask if it was Lancome! Put on hold again and told they would investigate? This is despite DPD tracking reference showing they are still awaiting parcel from Lancome. Shocking customer service and really worrying to see more poor reviews on this company. Please don’t waste your money, will never buy again.

Terrible service, I placed an order which I never received I didn't even get an order number. They now want me to wait 14 days for a refund? But trying to speak to someone is a Joke. They do not reply and I have left my number for someone to contact me but no joy there either. Shocked by the service of a premium brand

Terrible customer service ordered 17 days ago, I have rung and its out of stock, now i cannot get a refund they just keep telling me to wait, I have waited now for 4 days, getting nowhere

I found Lancome mascaras best ever. Use them daily i swim daily and no smudges at all. Wonderful quality product 👌

No refund provided for a returned item for over a month! Absolute disgrace!

Although it states on the web-site that the returns are free, they are not! Once you receive the order there would be a note in the package that you have to pay the postage.
And the prices are much cheaper in John Lewis!

I purchased Tresor Midnight Rose L'eau de parfum online. It arrived within the stated time via royal mail. It was in the most beautiful packaging {i hope it was from recycled paper}
I will definitely be using them again.

Horrendous customer service, made even worse by the fact that it is my elderly parents who are left out of pocket!
Lancome claim delivery was attempted by DPD, however the photo provided was not of my parents' house/door.
No offer to send a replacement and a refund will only be processed when DPD send the parcel back... As if that's in my parents' control. Leaving anyone out of pocket is bad enough, but when they're 75 it's tantamount to stealing!!

Order placed a month ago. No item received. No dispatch confirmation and still have a charge pending, terrible, buy their products from another retailer not direct

My grandaughter had been saving her money and wanted to buy her mum some Idol perfume for Christmas, which I purchased for her online. She opened the gift box to have a smell before wrapping and rang me to ask if her grandad had some super glue to attach one of the metal strips on the side of the bottle as had come off? She was adamant that she wanted to give to her mum on Christmas Day and grandad was able the rescue with glue. I sent an email to Lancome to explain the problem on 23.12.20, took photo's and got no reply. I telephoned a week later to explain the situation again and was told that I could return the perfume? I had to emphasise that the bottle strip embellishment had already been fixed with superglue and maybe a gesture of goodwill would be nice as I would have returned as faulty under any other circumstances. I was told be sent a discount offer. Received a 10% off code for next purchase 11 days later. The whole Lancome experience has been very poor indeed. I realise that this was an unusual situation being a Christmas gift and we had solved the problem, but could have been handled by the customer service team so much better.

Recently placed an order for a Saturday delivery, order was placed at 10:20am before the 12pm cut off for Saturday delivery and paid the £9.95 delivery charge, two days later I had to contact lancome myself to chase up why I had not received my order, after waiting five hours for a response when according to the website it will be a two hour maximum, all they sent me was tracking details no other information, no details of my order. Eventually after six days my parcel finally arrived. I made a complaint to lancome to which their response was as bad as their delivery service, even worse is that it will take them 21 days to refund my delivery costs meaning I have waited since my order over a month for a multimillion pound company to pay me back what is rightfully mine. Absolutely terrible service which I can guarantee I will never use again and I would recommend anyone to find another place to purchase their perfumes

One of my very first and favourite perfume "Miracle", from 2007 till todate - 12 years in a row, cant leave without it inside my bag😘

Ordered with TREAT offer online...researched the colour and types of make up I required..went to order..site refused 3 cards with funds in..no one else has done this ever...did chat..most unsatisfactory..they wanted me to empty basket..take cookies off and much else. As I am not good on computer..impossible. Tried several times more..more unhelpful 'chat'..gave up exasperated. Tried again today..a pile of instructions for my computer (apple mac) NEVER ever a problem...ridiculous..especially annoying as I am in lockdown and cannot replace my makeup..one of the few I am not allergic too..absolutely amazed how poor their website? is?

I was so so disappointed today. Even tho I visit this store quite often. Coudnt belive what just happened 🤣🤣
Why always ppl on Lancome should be so rude with the customers when at the end of the day they getting paid for what they are doing and beside, not my problem they are even useless too.
If u not happy with your job, just get out!!
They are so many nice ppl there and helpful, but never in Lancome. Shame really cos is one of my favourite brand. Went today, after waiting so long in queue, to refill my idole perfume bottle and to get new foundation.
Of course after waiting for couple of minutes, she tries to figure it out how the box works, no luck. Asking another colleague to help her, another couple of minutes, no luck either. Nobody is leven ooking at me, wondering if I can go or not as they are busy trying to discover the hot water now.
I felt like I'm bothering them on Saturday and they don't wanna be there but to deal with customers 🤨
At some point, one of them looking at me saying maybe u have some other shopping to do in store, I guess the box is empty, I need to bring another one from downstairs. Very rude and annoying face like I bothered her. Nevermind I told her, I'll be back. As I wanted my bottle. As soon as I finished my shopping dealing with some other helpful and very nice ppl on store , went back, they still there trying to figure this out, looking at me like OMG U CAME AGAIN, WE DON'T KNOW WHAT TO DO what do you want .
I was in shock
I felt offended by the dirty look and the most annoying faces I've ever seen till now. She told me I think is smth wrong with the machine 🤣🤣🤣🤣🤣
If u want u can buy another bottle is 10%off today. For real sherlock??? 😂😂😂
I want to refill the bottle not to buy new one you clueless and uselles
Coudnt belive my eyes I mean are u serious?
How clueless can u be to get a job at Lancome????? Not everyone has skills for jobs like this, so don't do it. Simple as.
Very poor service and very rude
I'm very disappointed
I left empty handed she even asked me if I still want the foundation omg can't belive

If you were to do a promotion make sure your system is good enough to support this, were trying to order the ADVANCED GÉNIFIQUE SÉRUM and was shown in stock, but in fact it's out of stock and my card has been charged 4 times but the transaction never went through still pending for the refund, wasted my effort and time and really disappointed.

Very bad CS. Order placed on 28-06-2020.
On 03-06-2020 email told me the order was shipped but no further details, trucking number, estimated delivery date & no couriers details.
On 11-06-2020 asked me again for delivery details.
An email dated 12-06-2020 told me the order returned to the hell called lancome without any explanation WHY!!!. No CS available, No live chat, you lancome need US to survive. From my experience, I have had much better success with Boots & superdrug.
Highly NOT recommend

Order 00480447
Order date: 28 May 2020

They are the worst. Goods have not arrived and not possible to speak to anyone. Keep stating on the chatline (only way to communicate with them or by email which they do not respond to) that they will get back to you but never do. Have now handed over to credit card company as they managed to take the money on the same day. Fiona T

Don't bother using their direct site go to selfridges online/lookfantastic
Ordered a few bits arrived smashed and tatty couldn't give as a gift emailed still no answer, call no answer.
No feel of luxury items being purchased here no samples and simply put in a bubble wrap envelope no card wrapping nothing nice at all. wish ide have read here first I wouldn't have bothered :(