Lancôme レビュー 

I use their creams on a regular basis and also their foundation which works well for me. I've found some of their packaging for their make up palette aren't luxury or appear high end considering the price you pay for them. Unless you're in love with the colour palette, there are competing brands that sell a similar colour palette, for the same price and in a more premium packaging. I usually go into store to buy products but I have ordered on the website which was easy to use, got samples and a free gift but sometimes my product is sold out so I will have to go into store to buy it.

This company its such a rip off. Completely liars, they make you buy many products in order to receive the gift included and u actually get nothing. I recently received my order with no gift whatsoever but in my order confirmation email its clearly stated that the gift its also included. Such a shame as it was my birthday gift and i was really excited to try them on before i can purchase the full size on. Not to also mention that if u want to return any products you do it at your own expenses. This is how they lose customers. Will never buy again from this company. Avooiid! I would give -0 stars if possible. I wish i would have read the reviews before I order. After contacting them all i got was’ your gift was out of stock’ . Really? Why was not this mentioned before i paid? Complete joke. They just want to sell their products at any costs by misleading and lying their customers.

If you are bored and want some bust of adrenalin, try to buy online in Lancome.co.k.
They will deceive you in a number of ways:
1. On the first page, they will promise that EVERYorder above £60 will be supplemented with a free gift. Do not trust! In small print somewhere buried through their other promises, they said that this promise is the subject of availability. In my experience for 5 years,the 'free gifts' were never available.
2. Do not click 'Saturday delivery'. You will pay £9.95 but it does not mean that they deliver the closest Saturday!!!! In their understanding, Saturday can be the next Saturday. In my experience, they delivered after 2 weeks on Saturday!
3.Customer service. This is really bad. If you want to buy anything, they are very polite. But once you want to raise a complaint, the two lovely girls on the phone will repeatedly inform you that the all manager staff is on training. If you call the next day, and the day after, the answer will be the same.
4. If you are lucky and will raise a formal complain, someone from France (french code in the phone number) will call you. But once the person hears the word 'complaint', he disconnected you. In my experience, this happened 3 times.
5. When you eventually receive your order, you will be disappointed that the package is damaged, all item are not packed and it looks like they do not have Lancome original package.
Shame on this company!
In fact, you will have more success with Boots. At least, you cannot fault them on any issues above and the price (!!!!) surprisingly lower.

Really not impressed! Considering the price you pay for their products, they should be top notch... well, you know what? They're not! And their customer service isn't either... Won't bother again.

I wanted to buy a set when there was a 20% off event, however it was a totally joke! The error page pop out everytime I check out, there is thousands of pound pending in my bank account! I called customer service 6 times, no problem solved, all they can do is read you some instructions and tell you that they are sorry but it must be your own fault! I tried their advice to clean the cache, use new browser, use UK local card, check everything! Tried and tried again, guess what, 10 order failure in a row! And after all those complains online and plus same experience my friends have, they still refuse to admit there is anything wrong with their website! Rude customer service as well! Epecially the woman call Charlotte, very rude and speak loud and high, avoid all the question, just want to make you hang up your phone! Very angry and disappointed with Lancome, how can a big brand end up like this!