We are currently having such an amazing first experience with Leaders. Especially with Eliza our property manager. She goes above and beyond. And from where we started with our home that desperat... もっと見る
所在地
所在地を変更100 High Street, MK40 1NN Bedford, GB
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S O P H I E P O N D ⭐️⭐️⭐️⭐️⭐️ You have made our move so easy - your lovely welcoming smile and bubbly personality has helped to make finding our home in Bedford a really easy and happy one. You make... もっと見る
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If I could leave zero stars for this agency I would .Appaled how I have been treated over 4 years from this agency .They are money grabbers.Lived in aproperty with constant damp issues which never got... もっと見る
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Olayinka My experience with Anna was amazing.First, for the record she is beautiful, friendly, polite and was willing to answer every question I asked without any rush and with smiles as well.... もっと見る
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企業情報
Leaders - Bedford について
当該企業による記述
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
当該企業による記述
- Whether you are looking to sell or let your home, our teams are on hand to help.
連絡先
100 High Street, MK40 1NN, Bedford, 英国
4.0
ほぼ満足
90件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy and Professional
Had a great experience dealing with Anna who is an asset to the company she works for with a very professional easy manner. Has made the process very simple and always helpful with questions and tieing up loose ends. Thank you
2026年9月21日
自発的なレビュー
I had a lovely experience with leaders…
I had a lovely experience with leaders staffs as they are very supportive
2026年8月6日
自発的なレビュー
Leaders - Bedford からの回答
Thank you for your lovely feedback, customer. We're thrilled to hear that you had a supportive experience with our team. Helping people find and enjoy the right home is at the heart of everything we do, and your kind words will be shared with our staff to encourage their continued dedication to quality service.
Leaders - Bedford からの回答
Dear Tumininu
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great service
Great service received from initial phone call to collecting the keys, in particular Cally Costello of Bedford branch.
2026年4月24日
自発的なレビュー
Leaders - Bedford からの回答
Dear Tina
We greatly appreciate your 5-star review and the time you took to share your experience with Cally. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Leaders - Bedford からの回答
Dear Alex Walter
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Leaders - Bedford からの回答
Dear Amanda-Jane
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
They are very bias and corny
They are very bias and corny. If you don’t subscribe to their monthly no deposit tenancy fee of £45 and choose to go for the traditional 5 weeks deposit fee, your name won’t be put forward to the Landlord.
They wasted my time after viewing as I refused to subscribe and told them I had the full 5 weeks deposit fee as stated on the property details online. I mean, it’s more money but its assured I’d get my money back after my tenancy.
I kept following up for days after filling the offer form but Cally stopped picking my calls. Called with a different number and then was told the Landlord decided to go with another tenant who viewed before me.
I knew this was a lie because I got the energy from the agent who did her best to convince me but I declined. 3 days after they lied the apartment was gone, I decided to enquire for the same apartment with a different phone and email and got viewing appointment availability from the same agent ‘Cally’. It’s really disappointing to see professionals behave in such a way just because you want to make some money for your own agency. Luckily, I got a more spacious apartment for less and I couldn’t be happier.
I hope the staff are trained to do better. Goodluck
2026年3月10日
自発的なレビュー
Leaders - Bedford からの回答
Good Morning
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
So far so good
2026年3月3日
自発的なレビュー
Leaders - Bedford からの回答
Dear Gladys Muniu,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Smooth Move
Anna was very helpful in making sure my move with as smoothly as possible
2026年1月23日
自発的なレビュー
Leaders - Bedford からの回答
Dear Adam
We greatly appreciate your 5-star review and the time you took to share your experience with Anna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Helpful staff
2025年7月1日
自発的なレビュー
Leaders - Bedford からの回答
Dear Nana Akua We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders - Bedford からの回答
Dear Aghogho Agbinor, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Naff
Once upon a time, great (Shaun, Laura & Kim). Nowadays, overpriced and detached with a distinct lack of knowledge. If you are a Landlord, don't be sold on their polished corporate words - do yourself a favour and use a local independent. Don't fall for this money making machine.
2025年9月1日
自発的なレビュー
Leaders - Bedford からの回答
Good Afternoon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Dispute dispute dispute
They ignored repairs and protected an incompetant landlord at all cost. When they try to take your deposit money after they have neglected an old property for years, DISPUTE it. They tried to take £1700 from us at the end of our tenancy. When this claim came through to us it was a very stressful. We spent 2 years living in a mouldy apartment with a broken extractor fan and peeling walls/ceilings. The boiler regularly broke, we went a couple of weeks without warm water at one point. We paid rent on time every month then they tried to take even more money from us at the end.
We disputed their £1700 claim and after TDS reviewed the case we recieved £600 back from our inital £800 deposit. They even try to convince you that it is a bad idea to submit a dispute and you should just pay up or agree to a pay a lesser amount, do not fall for this. Dispute, dispute, dispute.
2025年9月29日
自発的なレビュー
Leaders - Bedford からの回答
Dear Mr Loughran
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Superstar Anna!
Anna has been highly supportive and professional throughout - keeping me updated every step of the way.
She is a credit to Leaders, and a rising star with a bright future.
Thank you so much for all your help!
2025年7月23日
自発的なレビュー
Leaders - Bedford からの回答
Dear Bedtime in Bedford
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Does anyone know if Leaders are in…
Does anyone know if Leaders are in financial difficulties? They are collecting rent on my behalf but keeping it. I had two people promise to send it but they are no longer responding to emails which leads me to wonder if they are using rents to pay their bills. Very concerning.
2025年5月1日
自発的なレビュー
i had a short time to move
i had a short time to move. upon finding the property anna was extremely helpful in my tech shy form filling issues. and any and all questions were answered promptly. my headache was a lot less stressful.
2025年1月17日
自発的なレビュー
Leaders - Bedford からの回答
Dear Richard.
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
So helpful and friendly
Leaders were amazing and helpful in finding our house. We had a short deadline to move and they worked with us to get all the relevant paperwork in on time and completed correctly and swiftly. They answered every one of my phone calls and really made such a stressful situation so much less stressful! From the first showing with Anna we were sold not just the house but Estate Agency too. We really feel like we’re in good hands with them!
2025年2月1日
自発的なレビュー
Leaders - Bedford からの回答
Dear Katie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Anna is such a wonderful soul
Anna is such a wonderful soul, ever ready to attend to us. I recommend the agency. Shout out to Anna .
From Florence.
2025年2月19日
自発的なレビュー
Leaders - Bedford からの回答
Dear Florence
We are very happy Anna provided you with a positive customer experience.
Kind regards
Customer Care Team
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