Leaders - Boston レビュー 

179
•
TrustScore 5段階評価の5

4.8

Lancaster House Gilbert Drive, PE21 7TQ Boston, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Gemma hughes has been fantastic along the way . We have had very few problems and she solved them all . Very prompt in answering and always polite. Thank you for making our renting experience an enjoy... もっと見る

企業が回答しました

5つ星のうち4の評価

Have been a landlord since 1996. Found Berry Barlow to be very professional (Leaders Lincoln Office) and achieved a very high rental value for my 2 bed house in Lincoln, in fact my rent was 30% higher... もっと見る

企業が回答しました

5つ星のうち5の評価

Ellie did my inspection today. She was polite efficient and professional. This process always feels a little intrusive but Ellie put me at ease, thank you.

5つ星のうち4の評価

Ellie came and did house inspection she was lovely came at 12 in our between 12-5 slot. Congratulated me on our new addition my 5wk old baby boy elijah and did what she needed to do and left. She was... もっと見る


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Boston について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • Lancaster House Gilbert Drive, PE21 7TQ, Boston, 英国

4.8

優良

TrustScore 5段階評価の5

179件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 95%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(179)

過去12か月のレビュー数: 2,527件

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5つ星のうち1の評価

Absolutely a shambles of a business……

Absolutely a shambles of a business… was promised a viewing with confirmed time and date and drove for over 2 and a half hours to meet the business ‘representative’ not convinced that they even existed, to be not met, no contact, went to branch where I was told only one person working and therefore unable to leave the office. On visiting them I found two people who were so standoffish and non approachable. I believe that our attempts to view the property have been dismissed and not handled (not sure if this is because they are letting the property also and are reaping the benefits that way). Beware of putting your house up for sale with this company as for 3 weeks we’ve been trying to contact and arrange a viewing and no one has been approachable with our efforts. DO NOT USE THIS COMPANY IF YOU ARE WANTING TO SELL YOU’RE PROPERTY BECAUSE THEY ARE NOT INTERESTED…and also quite rude, after spending 6 hours for a round trip and £’sss worth of petrol to be let down….not okay. I am contacting the managing director and estate agency ombudsman to report that they are not trading In their clients best interests…it doesn’t feel like they really want to sell this property for their client and they just want to have the easy option of continuing to let this and reap the benefits for an easy profit….

2023年7月30日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Simon,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

5つ星のうち5の評価

Gemma is just amazing

Gemma is just amazing! She's by far the most professional agent I've worked with. I've dealt with many estate agents and Leaders are by far the most professional, most helpful and friendliest group you'll find. They will look after you from start to finish and do everything possible to try to take the stress out of moving. You can always speak to someone and the whole team are happy to help. Would highly recommend to anyone!

2023年7月19日
自発的なレビュー
5つ星のうち5の評価

Gemma takes good care of our rental…

Gemma takes good care of our rental properties and us. She is efficient and professional. Ben Stacey

2023年5月2日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear M. Ben Stacey

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Was super helpful in helping me process…

Was super helpful in helping me process the landlords eviction documents.

2023年5月25日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Leah Hughes

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Great service from Hollie

Great service from Hollie. Always available, knowledgeable and efficient. Never a drama, just action and solutions.

2023年5月18日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Adrian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

A very reassuring experience.

I contacted Gemma regarding our property and she couldn’t have been more helpful. She was calm, patient and professional, particularly as I later found out that she had already sent the information I required! Thank you for such a reassuring experience, Gemma.

2023年5月16日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Annie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

It's a great pleasure to meet a good…

It's a great pleasure to meet a good letting agent especially Gemma from Hill and Clark Boston, She is lovely and helps me with my concerns!

2023年4月27日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Jen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち4の評価

Have been a landlord since 1996

Have been a landlord since 1996. Found Berry Barlow to be very professional (Leaders Lincoln Office) and achieved a very high rental value for my 2 bed house in Lincoln, in fact my rent was 30% higher then that Offred by Mundys, Haart, Bairstow Eves, W H Brown and Pygott & Crone. The only down side has been Leaders Regional Director - Matt Scott. Matt is dishonest, refuses to come on calls and very unprofessional. In fact Matt Scott is single handedly destroying a great brand.

2022年11月28日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Mr Hasnain,

We are very happy we could provide you with a positive customer experience.

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Kind regards
Customer Care Team

5つ星のうち5の評価

First class professional service.

I’ve been with Leaders a little over 3 years now and have been very impressed with the service they deliver.
Whether it’s a home visit or an issue with the property it has always been managed in the same professional manner ever time.

What is also great about Leaders is the speed the staff reply to E-mails and messages.
They don’t keep you hanging about, and they will try their hardest to get your issue sorted as quickly as possible.
Gemma Henderson the Property Manager has been my point of call if I’ve needed anything. And she has been brilliant!
Always quick to reply and her excellent knowledge of the rental market reassures me that I’m in good hands.
I would highly recommend using Leaders purely because of their commitment to delivering a first class customer service.

2023年4月19日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Darren

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Great service, always.

We’ve always been really happy with the service from this branch, particularly Gemma Henderson who always dealt with us, she is really helpful and resolves any issues promptly, she is always lovely and always makes you feel like nothing is too much hassle. I would also like to say how lovely Penny was (I think that was the ladies name, apologies if I’m wrong) she came and did a property inspection with the owners of the property who were nothing but impolite and downright rude, but she remained professional throughout, regardless of their bad manners. Thank you all.

2023年3月15日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Samantha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Quick kind response and support

2023年3月14日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Neidas

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Help from Gemma Henderson

I phoned Gemma Henderson this morning with a problem. She was really helpful got straight onto the problem and then phoned me back to let me know it was all sorted. Absolutely fabulous help

2023年3月1日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Fantastic quick response !

I put in an enquiry to have some gardening work done to my rental property ( my choice )
I contacted Gemma at leaders to gain permission from my landlady .
Gemma had got back to me within the hour to say it can go ahead .
Excellent service from Gemma
As always

2023年2月28日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Bev

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Gas inspection

I would like to give my property manager Gemma Henderson 5 stars for helping me out with rearranging gas inspection appointment. Much appreciated.

2023年2月27日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Teresa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Efficient

Efficient, prompt and fast working

2023年2月22日
自発的なレビュー
Leaders  - Boston ロゴ

Leaders - Boston からの回答

Dear Ally

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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