From our first meeting with Fallon at the property we wanted to rent out to the new tenants taking residence was no more than a month. In between everything was dealt with quickly and efficiently an... もっと見る
企業が回答しました
所在地
所在地を変更459 Hartshill Road, ST4 6AB Hartshill, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Rosie Lloyd has been very helpful in making the whole process of rental stress free. Always willing to attend to our questions irrespective of the time and her marketing strategy and prowess got us g... もっと見る
Our experience with Leaders, Hartshill is worth all the five stars and an extra star for Tiffany Whittingham. She was a delight to work with from start to finish. Even the way she did her viewing wa... もっと見る
企業が回答しました
Enquired about a property on Zoopla I got a response via email from Charlotte with an even better property alongside another option Charlotte was very understanding and good at listening to my re... もっと見る
企業情報
Leaders - Hartshill について
当該企業による記述
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
当該企業による記述
- Whether you are looking to sell or let your home, our teams are on hand to help.
連絡先
459 Hartshill Road, ST4 6AB, Hartshill, 英国
4.3
優良
64件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Leaders - Hartshill からの回答
Dear Adam Armstrong, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
NICE SERVICE
2026年5月1日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Eunice,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
The company operates professionally and…
The company operates professionally and honestly . Are a civil careing authority
2026年8月31日
自発的なレビュー
Leaders - Hartshill からの回答
Hi, Keith Collier! Thanks for the great review!
All the best, Customer Care Team
Leaders - Hartshill からの回答
Dear Joshy,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Leaders - Hartshill からの回答
Dear Gbolahan,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Easily accessible and respond to issues…
Easily accessible and respond to issues urgently
2025年11月18日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Joseph
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Leaders - Hartshill からの回答
Dear Richard Abasiekong, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Leaders are very helpful
Leaders are very helpful, nothing is too much trouble, friendly staff, highly recommend
2025年11月21日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Customer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Leaders - Hartshill からの回答
Dear Klemens Klemens, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Worst estate agent I had to deal with!
Worst estate agent I had to deal with!
Booked viewing for property and 10min before agreed time they call to say that they can't make it and they don't care that I spent 4hrs on travel!
Don't waste your time and money on this unprofessional agents! AVOID!
2025年11月26日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Elvis
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Late and disorganised
Double booked a viewing, letting agent was late so we were left stood with another couple who were looking to rent the property, house was excellent and wanted to put deposit down, asked for link to pay it while still at property, called later that day to chase and said it would be sent, called again and again with no answer only for another office to tell us they had just taken a deposit and property was no longer available. unprofessional from start to finish
2025年5月27日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Pete
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Avoid letting your property through them
I am landlord they rented my property on 19th may and they told me I should receive my first rent between 3 to 5 days.after 5 day i made inquiry why I didn't receive the my first rent yet .they told me now I should receive after 10 days .and if I didn't receive then they can make inquiry and God knows how long they can took.my tenant paid his deposits rent to them on 16th may to them even before signing the tenancy agreement.i paid them to do electric and gas safety certificate. They pass my gas but failed my electricity certificate even though I had valid electric certificate expiry date was very near.and sent me invoice for £550.for miner issues like need changing fire alarm batteries some earthing cables needs tighting.i sent my contractor he charge me half of there price and done the work and issue certificate. Avoid letting through them very disappointed.even though I subscribe rent collection service from them and now I am thinking I can cancel that.
2025年5月23日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Mr Rehman
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
No response to email and phone calls
No response to email and phone calls, been calling for 2 weeks and no one picks up. Wasn't informed of delayed of tenants moved in late and still meter reading when tenant moved in. Asked for landlord portal login still in the dark as no email replied.
2025年5月17日
自発的なレビュー
Leaders - Hartshill からの回答
Good Afternoon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Absolutely atrocious
Absolutely atrocious!
Stoke Office
Estate agent turned up to the house with the wrong keys so couldn’t get into the house, she was very rude and simply stated it was a waste of her time. The tenant wasn’t even in when he was made aware of the viewing, but even so they wouldn’t let us view the communal areas. I find it very hard to believe they didn’t have a key to the property. I called to complain and was told I’d receive a call back that day but the call never came. They didn’t even contact the other tenants to see if they could allow us to view the communal areas. It’s totally put me off them as a company and I’m thoroughly disappointed
2025年4月24日
自発的なレビュー
Leaders - Hartshill からの回答
Good Afternoon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Great customer service
Great customer service by all the staff specially Rosie and Alisha. New to Leaders but was impressed with finding suitable tenants within short time starting in August 2025. Looking forward to working with them for long term.
2025年4月23日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Abid
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alisha and Rosie a 5 star rating!
Many thanks
Customer Care Team
The worst company i've ever dealt with
The worst customer service i've ever experienced in my life.
After paying for Leaders’ so-called “Premium Service” for over 2 years, I was left to manage a post-tenancy mess myself. Communication was appalling: over 150 emails, only 2 phone calls, and repeated errors and delays which cost me thousands from delaying my property sale. The handling by Declan Roberts, “Head of Centre,” was staggeringly incompetent.
Declan was told time and time again which works would need completing, and would need to come out of the deposit - he blatantly ignored dozens of emails where this was explained to him. This has culminated in him flat out lying to me several times - 3 months after the property was vacated, there are still ongoing issues. He is absolutely incapable of managing contractors, I was charged twice for having the carpets cleaned because Declan was so negligent. There is a complete disregard for the tenancy agreement, and I will now be forced to escalate the issue to the Ombudsman.
They will go behind your back, and make the most simple of tasks cost you hundreds of pounds, if they even get done.
Avoid at all costs — particularly if you’re relying on them to manage end-of-tenancy processes properly.
2025年4月8日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Alex, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
Leaders Stoke
We would like to thank the entire team at Leaders Stoke for the exceptional work they provide.
All the Staff are professional, highly knowledgeable and deal with all aspects of letting extremely efficiently.
A special mention to Rosie Lloyd who has gone above and beyond to assist us with all our letting needs. 5 Stars.
Thank you.
2025年4月2日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Anthony
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Rosie and the team a 5 star rating!
Many thanks
Customer Care Team
Excellent service
So far I have found Leaders to be professional and helpful. Based on my experience so far, I would definitely recommend them.
2025年1月28日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Stephanie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Rosie was so helpful!
Rosie was so helpful! Couldn’t have done it without the Stoke Branch
2025年1月14日
自発的なレビュー
Leaders - Hartshill からの回答
Dear Richard
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Rosie a 5 star rating!
Many thanks
Customer Care Team
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