Leaders - Kenilworth レビュー 

51
•
TrustScore 5段階評価の3.5

3.6

1 Warwick Road, CV8 1HD Kenilworth, GB

•

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5つ星のうち1の評価

I wouldn’t even give this agency 1 star, awful service! Constantly chasing them for updates when tenants were not paying rent! Handed keys back after tenants moved out, inspection not done and propert... もっと見る

企業が回答しました

5つ星のうち5の評価

Jess was confident and competent but listened to me as I showed her the house; she was careful to discuss exactly what our expectations are and to explain the process in detail. I felt like she establ... もっと見る

企業が回答しました

5つ星のうち5の評価

It was my first ever viewing for a rented property via a letting agent and I am so happy that I met Quentin Lee. He was the most humble and professional person I met during my search for a rented prop... もっと見る

企業が回答しました

5つ星のうち5の評価

As a new Landlord to Leaders from day James from the Kenilworth/ Coventry branch came out to view the property his service and manner with no doubt stood out and was far superior to other agents. Thro... もっと見る

企業が回答しました


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Kenilworth について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • 1 Warwick Road, CV8 1HD, Kenilworth, 英国

3.6

まあまあ

TrustScore 5段階評価の3.5

51件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 95%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.6

すべてのレビュー

(51)

過去12か月のレビュー数: 2,504件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I wouldn’t even give this agency 1…

I wouldn’t even give this agency 1 star, awful service! Constantly chasing them for updates when tenants were not paying rent! Handed keys back after tenants moved out, inspection not done and property in an unacceptable condition, disgusting!

2026年9月1日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Sarah Warnke,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

5つ星のうち5の評価

Finding a tenant service

Leaders have recently found a tenant for my flat. Communication was excellent which is really important in this process. Libbi and Natalie were both really professional I would be very happy to use their services again.

2026年1月30日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Janet Claymore We greatly appreciate your 5-star review and the time you took to share your experience with Libbi and Natalie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5つ星のうち4の評価

They are very responsive to criticism…

They are very responsive to criticism and often are prompt when a complaint is made in resolving it.

2025年10月2日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Carlis Agyare-Opoku, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

5つ星のうち1の評価

Avoid

Absolutely terrible. Viewed a property to rent, put in an application the next day. Then strung along and tried to convince us to do a no deposit option (because it’s “better for the landlord”) while we had to chase for any updates for 2 weeks. Eventually they said “oh no the landlord has let this with another agency ages ago”. Quentin wasted a lot of our time.

2025年5月28日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Sam

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

5つ星のうち1の評価

Scammer agency:

Scammer agency:
Hi , we've called this agency to see the house , we've seen the house , after everything we said we like the house . So landlord accepted everything . They said we have to pay £219 holding deposit because was accepted and we gonna move , so we paid , and after few seconds the lady called me and it says that it hasn't been approved . I'm so dissapointed about that . That they took the money and didn't gave us any house, and they didn't let us before to complete everything that is non refundable deposit . That is a scam . Be careful guys

2025年6月18日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Ane Zid,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously.

We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards,
Customer Care Team

5つ星のうち5の評価

Quentin Lee has been absolutely…

Quentin Lee has been absolutely fantastic in helping me with my application for a new property for me and my daughter he's made it super easy and it's been a pleasure to deal with him.

Thank-you leaders

2025年5月14日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5つ星のうち5の評価

We dealt with Quentin during the…

We dealt with Quentin during the letting of our property in Kenilworth.
He was very efficient in all areas and found Tennant very quickly, keeping us informed all the way through the process. Fantastic service.

2025年4月26日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5つ星のうち5の評価

Great Experience, Excellent Communication, Supportive Staff.

The Kenilworth branch staff were very helpful. Quentin Lee was particularly supportive all through the process and made it stress free for me. I would recommend them always.
Thanks, Joseph

2025年4月23日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Tertsegha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Quentin a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Great service for letting my flat

I used Leaders Kenilworth to let my flat in Kenilworth for the first time and Quentin was great helping me with everything. Firstly he was clear about the potential rental value by showing me similar properties in the area. Taking me through the different management options was very helpful and he was transparent about all costs and fees for listing the property, as well as Leaders' management fees for different levels of service. Quentin also helped me ensure the flat was legally compliant and explained to me what was required to do so before the tennant moved in, and after two weeks a tennant was found. Overall great experience, thanks Quentin and Leaders Kenilworth.

2025年4月6日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Sashen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Quentin and the team a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Process of letting.

Very constructive advice and friendly service from Quentin and Libbi - highly recommended for a smooth process. All communication was professional and queries dealt with promptly.

2025年4月3日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Anup

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Libbi and Quentin a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

First time landlord

Just rented my flat through leaders in Kenilworth. All went very smoothly with Quentin explaining everything to me as a first time landlord. Made the process very smooth and stress free for me.

2025年3月13日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Stephen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Quentin a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Leaders Kenilworth

Leaders Kenilworth
Quentin has been really helpful and friendly throughout this process. Quentin was very thorough with providing us information related to our interested property and responded promptly with updates on application process, with tips and general queries and questions.

2025年3月8日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Bgetalal

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Quentin a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Quick and seamless experience

Quick and seamless experience, would highly recommend!!
Quintin was really helpful and amazing at explaining everything 😀

2025年3月8日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Manoj

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

It was my first ever viewing for a…

It was my first ever viewing for a rented property via a letting agent and I am so happy that I met Quentin Lee. He was the most humble and professional person I met during my search for a rented property. I will give him 5-star rating for his professionalism.

2025年2月24日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Waqas Baluch

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Quainton was a great help

2025年2月24日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear James Bugden

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Excellent

Great customer service on the phone and over email
Quentin was Very helpful with sorting a problem out for us
He was Very polite and understanding

And we look forward to moving in to the property soon

2025年2月14日
自発的なレビュー
5つ星のうち5の評価

We had a good and smooth process…

We had a good and smooth process renting with leaders ,Ellen kingsland was very helpful and quick to respond to every questions and queries , thank you very much leaders we love our new home :)

2025年1月30日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Anita
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

So Far So Good

We have recently engaged Leaders to manage a rental property. We have found Quentin, Libbi & Ellen all to be 'on the ball' with communications and keeping us up to date with progress.
It is early days in this arrangement but so far, so good.

2025年1月29日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Jeanette
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Libbi, Ellen and Quentin a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

FAST AND RELIABLE SERVICE

It’s been good with the help of Quentin, ellen and libbi. Thank you guys.

2025年1月6日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Dam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Ellen, Quentin and Libbi a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Look for a renting property

Look for a renting property. Quentin and his team members’ Libbi and Ellen are very helpful. They did a good job and being professional.

2025年1月20日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Annisa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Please could we ask that you contact the branch that is local to you and a member of staff will be able to assist with your query.
Many thanks, Julie, Customer Care Team




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