Leaders - Kenilworth レビュー 

51
•
TrustScore 5段階評価の3.5

3.6

1 Warwick Road, CV8 1HD Kenilworth, GB

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I wouldn’t even give this agency 1 star, awful service! Constantly chasing them for updates when tenants were not paying rent! Handed keys back after tenants moved out, inspection not done and propert... もっと見る

企業が回答しました

5つ星のうち5の評価

Jess was confident and competent but listened to me as I showed her the house; she was careful to discuss exactly what our expectations are and to explain the process in detail. I felt like she establ... もっと見る

企業が回答しました

5つ星のうち5の評価

It was my first ever viewing for a rented property via a letting agent and I am so happy that I met Quentin Lee. He was the most humble and professional person I met during my search for a rented prop... もっと見る

企業が回答しました

5つ星のうち5の評価

As a new Landlord to Leaders from day James from the Kenilworth/ Coventry branch came out to view the property his service and manner with no doubt stood out and was far superior to other agents. Thro... もっと見る

企業が回答しました


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Kenilworth について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • 1 Warwick Road, CV8 1HD, Kenilworth, 英国

3.6

まあまあ

TrustScore 5段階評価の3.5

51件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.6

すべてのレビュー

(51)

過去12か月のレビュー数: 2,517件

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5つ星のうち5の評価

Helpful Harry at Kenilworth Leaders

Recently had a change of circumstances with my living requiring me to stay at my current property after already giving notice. I spoke to Harry Hayes who was extremely understanding and reached out to the landlord on my behalf and helped me out making my life so much easier. In my past experience with lettings agents many wouldnt have even bothered and would have just said no so it was a refreshing change.

2022年7月20日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Max,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Excellent service from Lee Croston, Leaders, Kenilworth

Lee Croston at your Kenilworth branch has been excellent. Great communication throughout
the buying process; extremely personable and professional, giving reassurance when things
became tricky with probate. Lee is a pleasure to deal with and we'll certainly use his services in
the future and recommend to friends. We have a rental portfolio with your Kenilworth branch and this property will be added to that. The Lettings team are fabulous too!
Equally, your Move Manager Sue Carter was efficient and helpful. Constantly keeping us updated and chasing. Many thanks to all of your team.

2022年6月22日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Dawn And Martin,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Lee and Sue at Leaders

Lee Croston, and Sue Carter, both did an excellent job of helping me through the process of selling my UK property, while I live in the US. Great communication, informative and a very professional approach. I couldn’t thank them more!

Lee may be able to share some of my thoughts on the lettings department.

2022年6月17日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Andy,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Easy handover

James was very helpful and responded quickly to any questions. The handover of keys was very smooth.

2022年6月16日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Carol,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Great Team

Kind and supportive. A great team.
A challenging move made easy.
Thank you to James & Jess x

2022年5月31日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Mrs Sandhu,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Friendly & timely service

James has been super helpful- he has dealt with my queries in a friendly & timely manner - thank you.

2022年5月24日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Emma-leigh,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

The Team at Kenilworth Leaders have…

The Team at Kenilworth Leaders have been truly brilliant. I would like to thank Jessica in particular - she is professional, efficient and knowledgeable. She also has made the process really easy to navigate. Both James and Harry have been super helpful and prompt in responding to any queries I may have. Professor Wahidin

2022年5月19日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Professor Azrini Wahidin,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Highly recommended

Everyone was very helpful and kind throughout the process of renting a property. When I asked for information or for help in completing forms it was willingly given, and nothing was too much trouble for Jess, Sharon or James. Highly recommended.

2022年4月6日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Janet,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

The lettings team at Kenilworth

The lettings team at Kenilworth
We’re really helpful in finding me a property.
Fantastic customer service from Beth and Jess

2022年3月3日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Hi Dane thank you for your kind comments. I'm glad we were able to help with your property search

5つ星のうち1の評価

Was their tennant for 5 years

Was their tennant for 5 years. Shody service at times, poor comms.

Then they were difficult at the end. DID NOT WANT to come out to check the property when vacated. I had to get myself and the landlord to their Kenilworth office to get the keys handef over and then had to argue with them to get the deposit back.

Now a shoddy customer service continues. 3 weeks to get a letter from them, nothing yet

2021年12月23日
自発的なレビュー
Leaders  - Kenilworth ロゴ

Leaders - Kenilworth からの回答

Dear Matt
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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