Leaders - Milton Keynes レビュー 

146
•
TrustScore 5段階評価の3.5

3.7

Witan Gate, Sovereign Court, 213-213B Witan Gate, MK9 2HP Milton Keynes, England, GB

•

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5つ星のうち5の評価

Sold a property with Leaders Milton Keynes and Leo D was brilliant. Always answered emails in a timely fashion and was very proactive and positive throughout the whole process. Would definitely recom... もっと見る

5つ星のうち5の評価

Alex Eldred recently oversaw an issue we were experiencing with a leak to an external water pipe which was affecting our water usage bills. He arranged for all of the work to be carried out. He kept u... もっと見る

5つ星のうち5の評価

10 out of 10 for Daanish from the milton keynes office, as a contractor he always deals with my job's promptly & deals with the Landlord's efficiently when it comes to my quotes & invoices, His co... もっと見る

企業が回答しました

5つ星のうち1の評価

I am a landlord who has rented the property through Alan Francis for 24 years through Jeremy Cull their MD. Leaders the bought his business. - They rented the property out to DHS persons and... もっと見る

企業が回答しました


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Milton Keynes について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • Witan Gate, Sovereign Court, 213-213B Witan Gate, MK9 2HP, Milton Keynes, England, 英国

3.7

まあまあ

TrustScore 5段階評価の3.5

146件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 95%に回答しています

通常1週間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(146)

過去12か月のレビュー数: 2,504件

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5つ星のうち5の評価

Sold a property with Leaders Milton…

Sold a property with Leaders Milton Keynes and Leo D was brilliant. Always answered emails in a timely fashion and was very proactive and positive throughout the whole process. Would definitely recommend this branch for selling a property as everything went smoothly and quickly.

2026年9月29日
自発的なレビュー
5つ星のうち5の評価

Excellent experience

Mia Anderson has been the most loveliest and consistent person within a letting agency as well as everyone else.
From phoning to ask about a property to handing in my application, she has been very patient and even managed to help us on key collection day due to payment issues. She has been able to answer questions without hesitation and although everything took a week and a-bit to sort, she has been amazing. Honestly, I’m quite glad that I’ve gone with an agency that values the work that they do.

2026年9月9日
自発的なレビュー
5つ星のうち1の評価

bad start on new home

2026年9月1日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Marcelo Ginez,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

5つ星のうち1の評価

SCAMMERS

When is ombudsman investigating Leaders’ illegal drip pricing scheme? Viewed a property. Submitted my application on the same day. I don’t hear back from the letting agent for some time which I find strange considering how responsive he was before. The next morning I get an unprompted call on my mobile from the letting agent to tell me someone else is interested in the property and the landlord will take my application as a priority if I pay their monthly subscription fees. I obviously said no to the subscription and my application was thrown in the bin. This is an ILLEGAL sales tactic under UK consumer law. If you’re considering properties from these scammers and they’re asking you to pay their subscription then my advice is to report them to the authorities.

2026年6月24日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear User12212,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

5つ星のうち5の評価

Just a massiv big thank you to katie…

Just a massiv big thank you to katie and molly from leaders. There customer service is excellent through out our whole moving experience. To be honest much better then any other estate agency i have delt with in the past. Well done to both of you and all the staff at the MK branch. Great service! Outstanding! 👏👏

2026年7月24日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Thank you, Sean, for your wonderful feedback! We're thrilled to hear that Katie and Molly provided you with excellent customer service throughout your moving experience. Our team at the MK branch is dedicated to making every stage of the property journey as clear and supportive as possible, and your kind words truly motivate us to keep delivering quality service.

5つ星のうち1の評価

I am a landlord who has rented the…

I am a landlord who has rented the property through Alan Francis for 24 years through Jeremy Cull their MD. Leaders the bought his business.

- They rented the property out to DHS persons and never told me.
- When we had an inspection report from Leaders done after they left there were no issues
- However when the new tenants moved in heaps of problems became apparent (crow bard used to open garage door, side gate missing,….)
- Total cost, £7,200
- Rent owing for 3 months still not paid to me.
- Ridiculous fees….

2026年6月15日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Nicholas Crabb,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

5つ星のうち5の評価

A thank you to Paris Harvey…

I sold my property through Paris Harvey at Leaders MK. After calling multiple Estate Agents before choosing, I was tired of other agents sounding just like market traders, and talking with Paris she had a professional and calm positivity that I took too straight away. I was in the unfortunate situation of having a difficult tenant during the sales process, but Paris went above and beyond in not only dealing with my sale, but also a lot of the tenant problems as they arose, never once complaining but just explaining it was as much in her interest to secure my sale. Thank you Paris, we got there in the end, thank you for all your assistance. I would recommend Paris to anyone looking to sell/buy in the MK area

2026年5月8日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Stevebendall We greatly appreciate your 5-star review and the time you took to share your experience with Paris. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5つ星のうち5の評価

Straight forward and stress free

2026年4月1日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Cerys Isaacs

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Leaders are serious

I found in Leaders my dream home to let. They are supportive in every step, friendly and serious. Doing really good job! Amazing!

2026年2月13日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Anduena Qefalia, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5つ星のうち1の評価

Leader - Scammers

Scammers - Leaders are the worst estate agent that I have ever dealt with. Lived in a property for 9 and half years and they were trying their best to keep my deposit. I had to go through the TDS scheme to get the money back which took 4 months. I got the money back but they made me struggle!! I would be embarrassed to work for a company like that. The people that work there are not the best as you send emails and they do not respond. Its a complete shambles. People please be aware and stay away!!!

2025年10月10日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Kalpana

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

5つ星のうち4の評価

Serendipity

Leaders are thorough and make sure every process goes smoothly according to policy and guidelines.

2025年5月22日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Abigail
We greatly appreciate your 4-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

5つ星のうち5の評価

I would love to leave a review for…

I would love to leave a review for page, from the 8th of December I reported that the radiator was not working, it was very cold in my flat, I is costing me £50 pounds a week to heat my flat with free standing resistors, called up today and page lovely lady got someone to come out tomorrow morning, the 29/01 how hard was that to do, she got on the query right away, we need someone like page to get the job done, thank you page, sorry Paige

2026年1月28日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Sharon Thomas We greatly appreciate your 5-star review and the time you took to share your experience with Paige. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5つ星のうち5の評価

Very efficient

Very efficient

2025年12月31日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Usman Ijaz We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5つ星のうち1の評価

Previous customer

The most unscrupulous estate agent I have ever dealt with. I would strongly recommend against using them. I was told one thing and later blamed for not following a different instruction. The staff appeared disorganised and lacking basic knowledge of their own processes.

2025年10月20日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Customer

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

5つ星のうち5の評価

Jane Twelftree has gone above and…

Jane Twelftree has gone above and beyond duty with kindness toward an elderly tenant during the past year or so as he did not have the support of family. She has been super efficient regarding legal requirements regarding the end of this tenancy in very difficult circumstances. A Very Harty Thank you

2025年12月18日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Tanya E We greatly appreciate your 5-star review and the time you took to share your experience with Jane. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5つ星のうち5の評価

5 Stars for Ellie Maher!!!

5 Stars for Ellie Maher!!!! I called as I am vacating my property and wanted to know the apportionment of rent I would be paying. She was so accommodating on the phone and provided all the information I needed. 10/10 service, she deserves a raise!!

2025年12月2日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Katie Boness We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5つ星のうち1の評価

Illegal Condition!

So... went a viewing of 80 Holland Way in Newport Pagnell, the tenants was moving out and the house was a complete mess, to the point that I couldn't even get into the master bedroom because they were in there packing.

Filled out a form for the property and the agent stated that the property was going to be professionally cleaned etc and that any damage would come from the tenants deposit ( few marks here and there ) so I paid a holding fee and we passed references etc and a move in date was agreed for 17th October 2025. On the Thursday prior, we paid all the extra fees and it was only then that we saw a copy of the inventory.

Mould covered the house and as a result had wallpaper falling from the walls, tenants belongings were still in the backgarden, doors had holes in them and built in wardrobes were hanging from their carcasses. In short, the property clearly had not been managed and was in a really bad way. Again, in short, we managed to obtain all our money back, albeit in writing. Today is day 9 of still not receiving it, thats 4 days after Lauren the "manager" there, said 3-5 working days.

I sent an email, no reply, made a phone call, was too busy, got a reply saying a TICKET was being raised with accounts to ask why, this ticket being raised 3 days after my initial email asking where my money was

If youre a landlord, dont bother, and if you're a tenant, please do not bother. Their entire stock of properties are a joke and an insult to hard working people who haven't been able to purchase.

Lazy, unprofessional and incompetent

*update* response below still not saying where my money is and still not in bank

2025年10月17日
自発的なレビュー
Leaders  - Milton Keynes ロゴ

Leaders - Milton Keynes からの回答

Dear Larry A

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

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