Leaders - Poole Lettings レビュー 

87
•
TrustScore 5段階評価の4

4.1

1-3 New Orchard, BH15 1LY Poole, England, GB

•

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5つ星のうち5の評価

Highly recommend! My experience with Leaders in Poole has been flawless from start to finish. Mike Kunzi is an incredible asset to Leaders. He is a consummate professional and I would like to say tha... もっと見る

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5つ星のうち5の評価

Cannot express my gratitude to all the staff at leaders Poole enough. Zach especially worked really hard to ensure me, my partner and 4 month old boarder collie was able to find somewhere suitable... もっと見る

企業が回答しました

5つ星のうち5の評価

We appreciate your support and services throughout the process. The team has been very helpful as new time renters trying to get things done right at our own pace. Koorosh Walters did a fantastic... もっと見る

企業が回答しました

5つ星のうち5の評価

My experience with the team headed up by Mike Kunzi was handled professionally with regards to securing a tenant for my rental property. I have been with Leaders Bournemouth for a long time but the fi... もっと見る


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Poole Lettings について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • 1-3 New Orchard, BH15 1LY, Poole, England, 英国

4.1

ほぼ満足

TrustScore 5段階評価の4

87件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 95%に回答しています

通常1週間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(87)

過去12か月のレビュー数: 2,504件

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5つ星のうち1の評価

Leaders Letting in Poole

Leaders Letting in Poole, Dorset are a disgrace to the profession. They are treating a bereaved family disgustingly. The family have been trying to get a £700 deposit returned, following the death of a tenant in a rental property. The accommodation was cleared and cleaned. The landlord inspected and was more than happy for the deposit to be returned to the family. That was 7 weeks ago and Leaders are still making up excuses for the delay in returning the money. They pass you around from pillar to post telling lies, blaming systems and making promises. The family are grieving and should not be treated like this. Leaders letting in Poole should be ashamed of themselves.

2026年6月24日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Jenny Dodsworth

We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.

Best regards,
Customer Care Team

5つ星のうち5の評価

Highly recommend!

Highly recommend!
My experience with Leaders in Poole has been flawless from start to finish. Mike Kunzi is an incredible asset to Leaders. He is a consummate professional and I would like to say that I have been really impressed by his work ethic and commitment to detail. Mike has been consistent and extremely helpful throughout the whole process and I am grateful for all his help and support in an ever evolving rental market. Mike, you have done Leaders and myself proud, thank you for everything!

2026年7月26日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Thank you, J Mason Williams, for your wonderful review! We're thrilled to hear that your experience with Leaders in Poole was flawless and that Mike Kunzi's professionalism and commitment to detail made such a positive impact. Helping people find and enjoy the right home is at the heart of everything we do, and your feedback inspires us to continue providing the best service possible.

5つ星のうち4の評価

Had an issue with the accounts…

Had an issue with the accounts department overcharging me and chasing my tenants for rent they had already paid but Jessica Spicer my property manager dealt with the issue quickly and efficiently. Many thanks

2026年2月9日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Karen Savage, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Jessica. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

5つ星のうち4の評価

Sophie Steven's in Lettings

Sophie in the Letting department who looks after my rental property is extremely efficient and helpful. My only reason for giving 4 starts instead of 5 is that Leaders as an agent generally are a bit slow to respond and it can be hard to get hold of someone to speak to. Other than that I would recommend them

2025年12月1日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Carolyn,



Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Sophie. Thank you for your comments on communication and appreciate you highlighting this. Your feedback is invaluable as we strive for excellence.



Kind regards,

Customer Care Team

5つ星のうち5の評価

We appreciate your support and services…

We appreciate your support and services throughout the process.
The team has been very helpful as new time renters trying to get things done right at our own pace.
Koorosh Walters did a fantastic job and we are delighted to the great communication and timely response at every stage of the process.

2025年10月29日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Stephany Owusu Agyeman We greatly appreciate your 5-star review and the time you took to share your experience with Koorosh and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5つ星のうち5の評価

I can’t express how much koorosh has…

I can’t express how much koorosh has helped us moving in to our property.
Extremely helpful and responsive to all our emails eith no delay. He is by far the best agent we have dealt with and spoken to and he has helped us when we needed it the most.
His support and help will forever be appreciated.
Luke Daniel

2025年9月23日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Luke Daniel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Very happy

Koorosh Walters was unbelievably helpful and friendly. Would definitely recommend them to anyone.
I was looking to rent a property.

2025年8月26日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Guest We greatly appreciate your 5-star review and the time you took to share your experience with Koorosh . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5つ星のうち5の評価

Raissa was wonderful to work with!

Raissa was wonderful to work with. She was nothing but friendly, helpful, efficient and professional throughout the entire renting process. Both myself and my partner are extremely appreciative of all of her help.

2025年5月31日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Ashleigh

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Raissa a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

The team members at leaders were Raissa, Olly,Charlie

The team members at leaders were Amazing, without them would not even be in my new flat right now . Thank you all so much for your kind help and patience. They are all very respectful

2025年5月13日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Jana

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie, Olly and Raissa a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

I'm very happy with the service…

I'm very happy with the service provided by Sophie Stevens MARLA. She has always been professional, responsive, and helpful throughout my tenancy. I really appreciate how she is always available to assist with any queries or concerns and ensures everything is handled smoothly and efficiently. It's reassuring to rent from someone so reliable and approachable. Thank you, Sophie!

2025年4月20日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5つ星のうち5の評価

Great customer service

Raissa was very patient and attentive the whole way through our rental process, answering questing and liasing with the vendor efficiently to ensure everything was processed quickly. Really good service

2025年4月2日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5つ星のうち5の評価

charlie was excellent on the viewing…

charlie was excellent on the viewing very helpful and positive

2025年4月24日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Bahram

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

5* for Charlie who was fantastic with…

5* for Charlie who was fantastic with our viewing and great service.

2025年4月16日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Olie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Reliable Property Manager

The Property Manager assigned to looking after my property has a professional attitude, is competent and reliable. Not only is Sophie Stevens responsive to answering email queries quickly, she also uses her initiative and asks my tenant useful questions in urgent circumstances so that problems can be resolved quickly. It is therefore not surprising that Sophie is a member of MARLA which stands for Member of the Association of Residential Letting Agents. Agents with this qualification have high professional standards. I am in no doubt that Sophie will rise high in her profession.

2025年3月18日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Josie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Charlie from Leaders was great and very…

Charlie from Leaders was great and very helpful. Would recommend Leaders.

2025年2月28日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Filip

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Charlie was great on the viewing.

Charlie was great on the viewing.
Very helpful would reccomend

2025年2月25日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Cstr

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Charlie Bowen at Leaders in Poole…

Charlie Bowen at Leaders in Poole Dorset was so helpful and made the whole process of letting a home so easy. Couldn’t thank him enough for how quickly everything went through so close to Christmas!
I would highly recommend Leaders Lettings.

2024年12月23日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Emily
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

5つ星のうち5の評価

Charlie from Leaders Properties was…

Charlie from Leaders Properties was absolutely fantastic throughout the entire process. He was incredibly helpful, ensuring I understood every step and answering all my questions with patience and clarity. What stood out the most was how proactive he was in keeping me updated, making the experience smooth and stress-free. His professionalism and dedication truly set him apart—he went above and beyond to provide exceptional service. We need more people like Charlie in the industry; he was a pleasure to work with and exceeded all expectations. Highly recommended!

Leonce

2025年1月1日
自発的なレビュー
Leaders  - Poole Lettings ロゴ

Leaders - Poole Lettings からの回答

Dear Laurent
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlie a 5 star rating!

Many thanks
Customer Care Team

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