Leaders - Warrington レビュー 

81
•
TrustScore 5段階評価の4

4.1

80 Sankey Street, WA1 1SG Warrington, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Leaders Warrington staff are amazing. It started with Chris which passed my files onto Lorena which she did an outstanding job. Lucky to have an employee like her. Communication is 100%, response time... もっと見る

企業が回答しました

5つ星のうち5の評価

I recently moved from London to Warrington, and I've gotta say, the Leaders team made it a perfect experience. Massive jumbo shoutout to Becky – she's an absolute rock star and made sure everythin... もっと見る

5つ星のうち5の評価

Leaders were acting as the estate agent in our house purchase and couldn't recommend them enough, especially Ben! Ben was so great and honestly I don't think this house sale/purchase would have gone t... もっと見る

5つ星のうち5の評価

From beginning to end of the whole experience it was great. Rebecca's personality was especially great! The only suggestion we have is that possibly when other team members are involved by sendin... もっと見る


企業情報

  1. 不動産業
  2. ・
  3. 土地家屋調査士
  4. 不動産鑑定士
  5. 不動産賃貸エージェンシー
  6. 不動産投資

Leaders - Warrington について

当該企業による記述

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

当該企業による記述

Whether you are looking to sell or let your home, our teams are on hand to help.

連絡先

  • 80 Sankey Street, WA1 1SG, Warrington, 英国

4.1

ほぼ満足

TrustScore 5段階評価の4

81件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 95%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(81)

過去12か月のレビュー数: 2,504件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A brilliant and very helpful team.

Staff are incredibly helpful, friendly and efficient and work extremely hard to give support and follow up. A great team! They made what could have been a very stressful moving process so much easier, a huge thanks from me. - Tim

2023年5月25日
自発的なレビュー
5つ星のうち5の評価

The experience with Leaders Amazing Customer Service

The experience with Alisha Henrys was absolutely amazing. She provided exceptional customer service, going above and beyond to communicate and support us in the best possible way.

Alisha consistently made herself available to assist us on multiple occasions, exhibiting a friendly demeanor and promptly addressing all of our inquiries.

Initially, we had concerns regarding this operation. However, once we had our first conversation with Alisha, she approached the challenge with enthusiasm and a strong commitment to excellence. Throughout the entire process, she kept us well-informed and maintained an open and effective line of communication. As a result, we are now on the verge of completing the process, completely satisfied with the outstanding service Alisha provided.

We would like to extend our special thanks to Daniel Trueman for his invaluable assistance through emails and chat. His support has been tremendously helpful and greatly appreciated.

2023年5月19日
自発的なレビュー
5つ星のうち5の評価

Exceptional Rental Experience - Highly Recommended

I have been utterly blown away by the care and attention from the team at Leaders as I worked to find a rental property! Highly recommended and all of the team Becky, Allysha and Lauren have been seriously exceptional! I run a training business where customer service has to be GOOD to impress me and boy did Leaders impress me! Highly Recommended!

2023年5月4日
自発的なレビュー
5つ星のうち5の評価

Fantastic customer service!

From start to finish everyone we have been involved with has been really helpful and very welcoming! Definitely made our experience enjoyable and hassle free! Would highly recommend and thank you to all the staff who have helped us during our move!

2023年4月20日
自発的なレビュー
5つ星のうち5の評価

Leaders estate agent top customer service

The estate agent, Mike, was excellent from start to finish. He was friendly and approachable being on hand when we had questions and went above and beyond during the difficulties we faced in delays which we really appreciated.
I would certainly recommend leaders from the service that we received from Mike.

2023年4月14日
自発的なレビュー
5つ星のうち5の評価

The letting process was systematic

The letting process was systematic, smooth and easy. Thanks to Ms. Rebecca Hill and Jane Healy for guiding us so kindly in every step of the process.

2023年3月7日
自発的なレビュー
Leaders  - Warrington ロゴ

Leaders - Warrington からの回答

Dear Mark

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

100% go with Leaders!

Becky was unbelievable, made our process so easy. She helped with every question and made the move a breeze.
We love the house we have moved into.
I would 100% go with Leaders if we ever have to move again.

2023年3月7日
自発的なレビュー
Leaders  - Warrington ロゴ

Leaders - Warrington からの回答

Dear Liam

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Great help to first time sellers

Michael was a massive help to us as we had never sold a property before. He gave great advice on how to prepare the house for sale, we handed over a set of keys and he took care of everything else! The valuation was spot on as we accepted an offer of the asking price within a couple of days of marketing the property. The price for the service was exactly what I was expecting to pay and worth every penny, removing any stress from us!

2023年2月24日
自発的なレビュー
Leaders  - Warrington ロゴ

Leaders - Warrington からの回答

Dear Robbie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち1の評価

Absolute sham of a letting agent

Absolute sham of a letting agent. Unreliable and unprofessional in every sense. The branch manager himself is incapable of completing simple tasks and delivery on promises he makes. Head office don’t answer the phone and are not interested in your complaint.

2022年9月9日
自発的なレビュー
Leaders  - Warrington ロゴ

Leaders - Warrington からの回答

Dear Hafina Evans,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

5つ星のうち3の評価

On the whole we were happy with leaders…

On the whole we were happy with leaders when purchasing a property via them however what let them down was despite the exchange being before midday they never made our keys available until 15:45hrs as they were busy obtaining meter readings. In my opinion this should have been obtained prior to the exchange and our keys made available at the point of exchange.

2022年8月7日
自発的なレビュー
Leaders  - Warrington ロゴ

Leaders - Warrington からの回答

Hi Rebecca, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you were not
entirely satisfied with your service.

5つ星のうち5の評価

Transfer of our rental properties from our previous agent to Leaders

For us, initially this operation was the cause of some concern, but once we had had our first interview with Natalie Haseldine at Leaders office, she took on the challenge with a cheerful & very conscientious attitude. She kept us informed all the way about how the process was coming along, & we had a very good two way communication between us. The process is now all but complete to our complete satisfaction.Many thanks Roger & Carol Bingham

2022年7月9日
自発的なレビュー
Leaders  - Warrington ロゴ

Leaders - Warrington からの回答

Dear Carol Bingham,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

5つ星のうち5の評価

Leaders provide a very professional and…

Leaders provide a very professional and friendly service and understand what landlords need and work with you to personalise their service. They keep you informed at every stage of the letting process. I wouldn’t hesitate in recommending them.

2022年5月23日
自発的なレビュー
Leaders  - Warrington ロゴ

Leaders - Warrington からの回答

Dear Julie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち5の評価

Amazing staff

Amazing staff, especially Alyson and Mike. They went above and beyond.
Alyson communicate and supported us to the best she could and that was outstanding.

Mike was always available to let us view the property on numerous occasions. He was so friendly and always answered our questions. Again outstanding.
Thanks for your outstanding service.

2022年4月9日
自発的なレビュー
Leaders  - Warrington ロゴ

Leaders - Warrington からの回答

Dear Natalie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

5つ星のうち1の評価

Bad experience

On my first viewing I took time off work and travelled 17 miles. On arrival, the estate agent had brought the wrong keys so I had to come back the following day.
On completion, I collected my keys from the branch at 5:30. I got to the flat just before 6 only to find I’d been given the wrong keys. The branch closed at 6 so nobody was there to help. I had to wait until the following morning to get the correct keys. I then had to pay more money to hire a van longer than I should have had to.

2022年2月3日
自発的なレビュー
Leaders  - Warrington ロゴ

Leaders - Warrington からの回答

Dear David,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

5つ星のうち5の評価

Diligent & Friendly Service

As a landlord Leaders are new to managing our property but so far I have been really impressed by the service they have delivered…the team are diligent and friendly and have overcome issues where the exiting agent has failed. Richard manages the branch really well and his team are a credit to him (Laura, Jordan & Sue to name a few). Long may this service continue.

2022年1月25日
自発的なレビュー
Leaders  - Warrington ロゴ

Leaders - Warrington からの回答

Thank you Steph for taking the time to write this review, it is much appreciated and we look forward to working with you going forward, Best Wishes Richard

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