Need to sort out a better delivery partner. It’s not the recipient responsibility to make things work. DPD is unreliable and not trustworthy. Again they said I wasn’t home when I actually stayed hom... もっと見る
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レビュアーのコメントを見てみましょう
We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking fo... もっと見る
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I had a defaulted product being sent which happens to everyone and every business. After explaining to the customer service which was very quick to assist me, I got to have a new product being sent to... もっと見る
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J'ai acheté un réveil Lexon Mina sunrise il y a quelques temps en magasin. Malheureusement, la partie tactile ne fonctionnait pas. Après avoir contacté Lexon pour indiquer le problème, j'ai été très... もっと見る
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企業情報
当該企業による記述
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
連絡先
125 Avenue des Champs-Élysées, 75008, Paris, フランス
- support@lexon-design.com
- lexon-design.com
3.8
ほぼ満足
514件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Balloon Dog Lamp
I ordered the Balloon Dog lamp. The quality of the product is excellent - the weight is heavy, construction is great and lights work well. Only issue at the beginning was I couldn’t figure out how to change light modes but customer service promptly responded to me with instructions. It’s also a great conversation piece. Very happy with the Dog!
2026年7月10日
自発的なレビュー
Lexon Design からの回答
Dear Matt,
Thank you very much for your kind feedback.
We are delighted to hear that you are enjoying your Balloon Dog Lamp and that you appreciate its quality, craftsmanship, and unique design. It's especially rewarding to know that our customer service team was able to quickly assist you with the light mode settings.
Thank you again for your support and for being part of the Lexon community.
Lexon Team
Mino speakers support
I bought two Lexon Mino speakers a number of years ago (great for holidays!), and because the sound is so good, I tended to only use one at a time. Recently, I opted to use both for a stereo sound, but one of the speakers just kept flashing and wouldn't work.
I contacted Customer Support, and got a very speedy response from Paul, with the suggestion to do some long charges to boost the battery back up to full power. It worked!
Very impressive mini speakers and support. It's rare to get a human response these days, and it was really appreciated. Great company and products.
2026年5月19日
自発的なレビュー
Lexon Design からの回答
Dear Reddhed,
Thank you so much for your kind review.
We're delighted to hear that you're still enjoying your Mino speakers after all these years, and that our support team was able to help you get them working again.
Your comments about both our products and customer service mean a lot to us. We're especially pleased that you appreciated the human touch — that's something we truly value.
Thank you for your trust and support.
Kind regards,
The Lexon Team
Très bon service client
Le réveil que j’ai reçu à Noël avait malheureusement un gros défaut (il reculait d’1 minute chaque jour, peu pratique vous en conviendrez). J’ai laissé traîné jusqu’au jour où je me suis décidée à contacter Lexon : service client au top du top, le renvoi d’un nouveau réveil s’est fait instantanément ✌🏼 un grand merci !
2026年5月1日
自発的なレビュー
Lexon Design からの回答
Bonjour Géraldine,
Merci beaucoup pour votre commentaire.
Nous sommes ravis d'avoir pu vous apporter une solution rapide et que votre nouveau réveil vous apporte désormais entière satisfaction.
Merci d'avoir pris le temps de partager votre expérience. Votre retour est très apprécié par toute notre équipe.
Bien cordialement,
L'équipe Lexon
I bought Tykho 3 almost 2 years ago and…
I bought Tykho 3 almost 2 years ago and suddenly ıt started to not workıng. I contacted wıth customer servıce resolved my issue. İt s really worth the price.
2026年6月1日
自発的なレビュー
Lexon Design からの回答
Dear Coskun,
Thank you for sharing your experience.
We're delighted to hear that our customer service team was able to help resolve the issue with your Tykho 3. It means a lot to us to know that, even after nearly two years, your product continues to live up to your expectations.
Thank you for your trust and support. We hope you continue to enjoy your Tykho 3 for many years to come!
Kind regards,
The Lexon Team
Réveil Lexon Mina sunrise - Service client au top !
J'ai acheté un réveil Lexon Mina sunrise il y a quelques temps en magasin. Malheureusement, la partie tactile ne fonctionnait pas. Après avoir contacté Lexon pour indiquer le problème, j'ai été très rapidement prise en charge. Super service client / après-vente, très réactif, agréable dans leurs échanges et professionnel.
Le réveil est parfait, je l'adore.
Encore mille mercis !
2026年6月5日
自発的なレビュー
Lexon Design からの回答
Bonjour Léa,
Merci beaucoup pour votre commentaire.
Nous sommes ravis d'apprendre que vous aimez votre Mina Sunrise et que notre équipe a su vous apporter une solution rapide et efficace.
La satisfaction de nos clients est au cœur de nos priorités, et nous sommes heureux d'avoir pu répondre à vos attentes.
Nous vous souhaitons de profiter pleinement de votre réveil et vous remercions pour votre confiance.
Bien cordialement,
L'équipe Lexon ✨
Love their design and support
Lexon provides excellent and thoughtful products combined with great design. Order and delivery services are top as well.
2026年6月5日
自発的なレビュー
Lexon Design からの回答
Dear Charlotte,
Thank you so much for your kind words.
We're delighted to hear that you appreciate both our products and our service. Providing great design alongside a smooth customer experience is exactly what we strive for.
Thank you for your trust and support!
Kind regards,
The Lexon Team
Un service client réactif
Un service client réactif et qui propose des solutions concrètes rapidement. Mon réveil avait un défaut, une photo a suffi pour me proposer d'en commander un nouveau sans devoir renvoyer le modèle défectueux.
Leurs produits sont innovants et le service après-vente est exemplaire!
2026年6月30日
自発的なレビュー
Lexon Design からの回答
Bonjour Tanya,
Merci beaucoup pour votre commentaire.
Nous sommes ravis d'apprendre que notre équipe a su vous apporter une solution rapide et adaptée. La satisfaction de nos clients est notre priorité, et nous mettons tout en œuvre pour rendre chaque expérience aussi simple et agréable que possible.
Nous vous remercions également pour votre confiance et pour vos mots sur nos produits. Ils sont très appréciés par toute l'équipe.
Au plaisir de vous accompagner à nouveau.
Bien cordialement,
L'équipe Lexon
Ordered the balloon dog lamp
Ordered the balloon dog lamp, once received the packaging was amazing, and I had no idea it had as many modes and features as it did. During the wait time, they always responded promptly and quickly.
2026年6月29日
自発的なレビュー
Lexon Design からの回答
Dear James,
Thank you so much for your kind feedback.
We are delighted to hear that you were pleased with the Balloon Dog lamp, from the packaging to its features and modes. It’s great to know that the product exceeded your expectations.
We also truly appreciate your comment regarding our customer service responsiveness during the waiting period — your satisfaction is our priority.
Thank you again for your support and your trust.
Lexon Team
Paul was great always following up
2026年6月29日
自発的なレビュー
Lexon Design からの回答
Dear Jordi,
Thank you very much for your kind words! We're delighted to hear that you had a positive experience and that Paul's follow-up was helpful throughout the process.
We truly appreciate your feedback.
Lexon Team
Super lampe Mina L
J'ai initialement commandé une lampe Mina dans une taille qui ne me convenait pas. J'ai donc contacté le service client afin de l'échanger contre le modèle de taille supérieure. Bien que le traitement de ma demande ait pris environ un mois, le remboursement a bien été effectué et la nouvelle lampe m'a été envoyée sans difficulté.
La lampe est de très bonne qualité, conforme à mes attentes et particulièrement agréable à utiliser. Le seul point d'amélioration concerne le délai de réponse du service client, qui pourrait être plus rapide. En dehors de cela, je suis satisfait de mon achat et de la manière dont le problème a finalement été résolu.
2026年1月9日
自発的なレビュー
Lexon Design からの回答
Bonjour,
Merci d'avoir pris le temps de partager votre expérience.
Nous sommes ravis d'apprendre que votre lampe Mina L répond pleinement à vos attentes et que vous appréciez sa qualité ainsi que son utilisation au quotidien.
Nous vous remercions également pour votre retour concernant le délai de traitement de votre demande. Nous sommes conscients que celui-ci a été plus long qu'attendu et nous nous excusons pour cette attente. Vos commentaires sont précieux et nous aident à améliorer continuellement notre service.
Nous sommes toutefois heureux d'avoir pu trouver une solution satisfaisante et que l'échange se soit finalement déroulé sans difficulté.
L'équipe Lexon
I very much like the alarm clock of…
I very much like the alarm clock of Lexon, because it is so comfortable to have a dark screen and just see the time digits by tipping on the clock. Additionally the design is very nice. I have two clocks, one at home and a small one for travelling. I had a problem with switching off the alarm and did not find an information in the web. So I applied to the customer service and got immediately an answer to satisfyingly solve the problem. First class customer service!
2026年6月26日
自発的なレビュー
Lexon Design からの回答
Dear Angela,
Thank you so much for your wonderful feedback.
We are delighted to hear how much you enjoy your Lexon alarm clocks, both at home and while travelling. Your appreciation of the design and user experience — especially the intuitive display — means a lot to us.
We’re also very pleased that our customer service team was able to assist you promptly and resolve your issue to your satisfaction. Providing responsive and helpful support is a top priority for us.
Thank you again for your trust and kind words.
Lexon Team
Great Experience …
I hesitated for quite some time before purchasing the Balloon Dog Speaker, as it is a significant investment. Before placing my order, I had a few questions and reached out to the Lexon team via Instagram. They were extremely helpful and provided clear advice, which gave me the confidence to go ahead with my purchase.
Now that I have it, I’m delighted with my decision. The design is stunning and makes a real statement as a decorative piece, while the sound quality has exceeded my expectations.
What I particularly appreciate is that Lexon takes the time to listen to its customers and respond thoughtfully to their questions—something that feels increasingly rare nowadays.
Overall, it’s a beautiful product that successfully combines exceptional design with excellent functionality. I would happily recommend it.
2026年6月22日
自発的なレビュー
Lexon Design からの回答
Dear Jamie,
Thank you very much for your kind review.
We’re delighted to hear that both your experience with our team and the Balloon Dog Speaker met your expectations. It’s especially rewarding to know that our support helped you feel confident in your decision.
We’re also glad you’re enjoying the design and sound quality — combining aesthetics and performance is at the heart of what we do.
Thank you again for your trust and recommendation.
Kind regards,
Lexon Customer Service
Ready For The Big Ones
Lexon's collaboration with Jeff Koons with their balloon dog lamp was my favourite accidental find of 2025. Facebook's targeted ads really hit a bullseye when they recommended me that - I can't even be mad. I was obsessed from the moment I saw it and took my chances ordering a second one even before seeing the first as their website seemed confidently professional and thorough in its presentation with lots of details about the product and its design process with plenty of pictures and graphics to go along with it. While the lamps were pricier than what I was initially expecting to spend, I also knew that you get what you pay for and I'm glad that what I received feels high quality and collectible. They instantly became some of my favourite pieces of home décor, but they might be upstaged sooner than I expected if I end up getting my hands on the XL models of both the balloon dog lamp and speaker announced only shortly before my review here on my original release ones I've had since early this year. I just might end up with a litter of these things in my house! Should I wind up with an extensive collection of art OR unique and creative lamps one day - Lexon and their rewarding decision to partner up with Jeff Koons started it!
2026年1月15日
自発的なレビュー
Lexon Design からの回答
Dear Matthew,
Thank you so much for your incredible review — it truly means a lot to us.
We’re delighted to hear that discovering the Balloon Dog Lamp felt like such a perfect “accidental find.” It’s exactly the kind of emotional connection we hoped to create through our collaboration with Jeff Koons: objects that go beyond function and become genuine pieces of art in your home.
Your trust in ordering a second piece even before receiving the first speaks volumes, and we’re very happy that both the product quality and overall experience lived up to your expectations.
As for the GRANDE versions… we completely understand the temptation. We love the idea of a growing “collection”.
Thank you again for your enthusiasm and for being part of this journey with us.
Warm regards,
Lexon Customer Team
We would like to sincerely thank you…
We would like to sincerely thank you for your availability, attentiveness, and the speed with which the situation was resolved. The customer is very satisfied with the solution provided and particularly appreciates the care and attention you demonstrated.
It is always a pleasure to collaborate with a brand that shows such dedication to its customers.
We would like to thank you once again for your support and for the excellent service you provided.
2026年6月18日
自発的なレビュー
Lexon Design からの回答
Dear Oksana,
Thank you very much for your kind words and positive feedback.
We are delighted to hear that you were satisfied with the support provided and that the solution met your expectations. Delivering attentive service and finding the best possible outcome for our customers are always our priorities. Your appreciation means a great deal to our team and motivates us to continue providing the highest level of service. It was a pleasure assisting you, and we truly value your trust in Lexon.
Thank you once again for your support and for taking the time to share your experience.
Lexon Team
Very good service!
Very good service!
We lost or did not get a spring in a pen and I ask for help. Surprisingly, I did not only get the advice, but a spring was sent to me for free!
So many thx to the support!
2026年6月17日
自発的なレビュー
Lexon Design からの回答
Dear Frauke,
Thank you so much for your review!
We're delighted to hear that we could help and that the replacement spring solved the issue. Providing the best possible support to our customers is very important to us, so your kind words truly mean a lot.
Thank you again for taking the time to share your experience. We hope you continue to enjoy your pen!
Lexon Team
Great product with a unique design
I have really enjoyed using the Lexon flip alarm clock over the years. It has a quirky design and is much easier to use than a conventional alarm. I'd recommend this product to anyone looking to buy something completely unique but equally very practical and easy to use 😀
2026年6月16日
自発的なレビュー
Lexon Design からの回答
Dear Tom,
Thank you very much for your kind review and for sharing your experience with the Flip alarm clock.
We’re delighted to hear that its unique and playful design, as well as its ease of use, have made it such an enjoyable and lasting part of your daily routine. Creating products that combine originality with simplicity and practicality is at the heart of what we do, so your feedback truly means a lot to our team.
Thank you again for your recommendation and for being part of the Lexon community.
Warm regards,
Lexon Team
Tres bonne expérience
Tres bonne expérience, objet ludique connecté super originaux !
je recommande
2026年6月10日
自発的なレビュー
Lexon Design からの回答
Bonjour,
Un grand merci pour votre retour positif !
Nous sommes ravis d'apprendre que vous appréciez l'originalité et le côté ludique de nos produits.
Votre recommandation nous fait très plaisir et encourage toute notre équipe à continuer de proposer des objets toujours plus innovants et design.
Nous vous remercions pour votre confiance.
L'équipe Lexon
Très beaux produits
Très beaux produits, envois rapides, service client très réactif.
2026年6月10日
自発的なレビュー
Lexon Design からの回答
Bonjour Marine,
Merci beaucoup pour votre retour positif !
Nous sommes ravis d'apprendre que vous appréciez nos produits, la rapidité de nos expéditions ainsi que la réactivité de notre service client.
Nous vpus remercions sincèrement pour votre confiance.
L'équipe Lexon
Amazing customer service
Amazing. Rapid, informed and efficient. Exceptional customer service
2026年6月10日
自発的なレビュー
Lexon Design からの回答
Hello,
Thank you very much for your kind words.
We are delighted to hear that you were satisfied with our service. Providing responsive, knowledgeable, and efficient support is always our goal.
Thank you for choosing Lexon, and we look forward to serving you again in the future.
Lexon Team
Considération et information
De l’écoute, de l’information, de la réactivité et un geste commercial très appréciable : voilà tout ce que j’ai trouvé auprès du service clients de Lexon
2026年5月6日
自発的なレビュー
Lexon Design からの回答
Chère Martine,
Merci beaucoup pour votre retour positif.
Nous sommes ravis d'apprendre que notre service client a su répondre à vos attentes grâce à son écoute, sa réactivité et la qualité des informations apportées. Votre satisfaction est notre priorité, et nous sommes heureux que le geste commercial ait également été apprécié.
Nous vous remercions pour votre confiance et espérons avoir le plaisir de vous accompagner à nouveau très prochainement.
L'équipe Lexon
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