Leya AI レビュー 174

Leya AI からの回答

2024年7月9日

Hi Phatiswa,

Thank you so much for your wonderful review! 🌟 We're thrilled to hear that Leya AI has helped boost your confidence and improve your English skills. It's fantastic to know that you're enjoying practicing pronunciation and grammar in a fun way and that our app has had such a positive impact on your workplace interactions.

Your kind words motivate us to continue improving and providing the best possible experience for our users. We are grateful for your support and are here to help you on your English learning journey.

Best regards,
Team Leya AI

Leya AI からの回答

2024年7月9日

Hi Olivia,

Thank you for your feedback. We always strive to address every concern with care and attention.

To ensure we resolve your issue effectively, we invite you to reach out to our customer support team directly through our live messenger and chatbot here: https://app.leyaai.com/login We are committed to improving our service and look forward to assisting you personally.

Thank you for your patience and understanding.

Best regards,
Team Leya AI

Leya AI からの回答

2024年7月9日 に更新

Estimado Jon,

Gracias por tus comentarios. Lamentamos mucho las dificultades que experimentó con Leya por ser lenta y no reconocer su voz.

Hemos procesado su reembolso de inmediato y nos disculpamos por cualquier frustración que esto haya causado.

Sus comentarios son increíblemente valiosos para nosotros y estamos comprometidos a realizar mejoras. Si hay algo más que podamos hacer o cualquier otro comentario que tenga, no dude en comunicarse con nuestro equipo.

Nuestro objetivo es alcanzar un alto nivel y lamentamos decepcionarte, trabajaremos duro para mejorar la experiencia para ti y todos los futuros usuarios.

Saludos,
Team Leya AI
...........................................................
Dear Jon,

Thank you for your feedback. We are truly sorry to hear about the difficulties you experienced with Leya in her being slow and not recognizing your voice.

We’ve processed your refund immediately, and we apologize for any frustration this has caused.

Your input is incredibly valuable to us, and we’re committed to making improvements. If there’s anything more we can do or any other feedback you have, please don’t hesitate to reach out to our team.

We aim for a high standard and are sorry for letting you down, we will work hard to improve the experience for you and all future users.

Regards,
Team Leya AI

Leya AI からの回答

2024年3月14日 に更新

Hi Gritco,

We earnestly apologize for your experience with our app and customer service. We'd like to thank you for giving your input, which we greatly appreciate and will help us improve.

In terms of customer support, we are a small but growing company that strives to respond to all of our users as fast as possible. Regarding the refund, we'd like to let you know that we processed your request on the same day.

We hope to serve you again in the future and deliver a better experience for you.

Regards,
Team Leya AI

Leya AI からの回答

2024年3月14日 に更新

Hello Mr. Zoha,

We are really sorry to hear about your experience and appreciate your feedback. However, we collect feedback from users in order to improve our app and provide a better experience for all of our users.

Please note that an exhaustive report on your feedback has been submitted to the product team for evaluation. Meanwhile, scroll down and select the Continue option to continue communicating with Leya.

If you need further assistance, feel free to reach out to help@leyaai.com. We will be happy to help you out.

Best regards,
Team Leya AI

Leya AI からの回答

2024年3月14日

Hi Sherly,

We are really sorry for the experience. Please contact our customer service at help@leyaai.com with all of your feedback. We'll be pleased to assist.

We strongly encourage you to read our refund and subscription policy at https://leyaai.com/faq/, to which we are committed.

Regards,
Team Leya AI

Leya AI からの回答

2024年3月14日

Hi Lucija,

We are really sorry about the experience. Please reach out to our customer support at help@leyaai.com with all your input. We will be happy to help.

We urge you to read our refund and subscription policy here https://leyaai.com/faq/ to which we are committed

Regards,
Team Leya AI

Leya AI からの回答

2024年3月14日

Hola lucia,

Gracias por tus comentarios. Lo apreciamos mucho y, como algo nuevo y en crecimiento, nos ayudará a mejorar nuestra aplicación.

Recomendamos ver este enlace de video: https://youtu.be/i7mWw6SAwsM, que explicará cómo usar nuestra aplicación para maximizar su experiencia de aprendizaje.

Saludos,
Team Leya AI
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Hi Lucia,

Thank you for your feedback. We greatly appreciate it and as a new and growing it will help us improve our app.

We recommend watching this video link: https://youtu.be/i7mWw6SAwsM, which will explain how to use our app to maximize your learning experience.

Regards,
Team Leya AI

Leya AI からの回答

2024年1月18日

Hi there,
thank you for reaching out to us through the Trust pilot.

We kindlyadvise you to contact our customer service to assist you with the refund process at hello@leyaai.com or help@leyaai.com.

Thank you,
The Leya Team

Leya AI からの回答

2024年1月18日

Hey,
We are sorry that you were not able to use our application. Please contact our customer service to help you and find out the problem at hello@leyaai.com. Sometimes it is necessary to look in the settings and turn on the microphone or install a new version of the app. If you still cannot use our application, we will refund your money.
Sincerely,
The Leya Team

Leya AI からの回答

2024年1月8日

Hey,
We appreciate your feedback on our onboarding process. Our aim is to personalize the AI tutor for the best learning experience. The questionnaire helps measure English proficiency. We understand your concern about the length and payment. We are reviewing and considering improvements to streamline the onboarding process. Your feedback is valuable in enhancing our services. Thank you for being part of our community.

Best,
The Leya AI Team

Leya AI からの回答

2024年1月5日

Hi there,

Thank you for your interest in LeyaAI. We understand your concerns about the enrollment process, and we appreciate your feedback. While we currently don't offer trial lessons, we're considering ways to enhance our user experience.

If you're interested, we'd be happy to provide onboarding videos to give you a glimpse of how our app works. Feel free to contact our customer support team for more information or assistance. Your input is valuable to us, and we appreciate your consideration of LeyaAI.

Best,
LeyaAI Support Team

Leya AI からの回答

2023年12月8日

Thank you for taking the time to share your thoughts and experiences with Leya AI. We appreciate your feedback and understand that the app may not have fully met your specific needs, especially in practicing a British accent.

We're sorry to hear that the tool didn't align with your expectations for enhancing your English skills.

Regarding your subscription, our customer support team would be more than happy to assist you with any cancellation or refund inquiries. Please reach out to our support team at hello@leyaai.com

Best,
The Leya AI Team

Leya AI からの回答

2023年12月8日

Hi,

Thank you for sharing your feedback about our app. We're sorry to hear that it did not meet your expectations, and we understand the importance of a smooth and reliable user experience.

Your input is crucial for us to identify areas for improvement, and we're committed to making necessary enhancements to enhance your experience with Leya AI. If you have specific details about the issues you encountered or suggestions on how we can better meet your expectations, please feel free to share them with us.

Our Customer Support team is here to assist you with any concerns or questions you may have. Don't hesitate to reach out to them at hello@leyaai.com, and they'll do their best to address your issues promptly.

We appreciate your patience and the opportunity to improve. Thank you for bringing this to our attention.

Best regards,
The Leya AI Team

Leya AI からの回答

2023年12月8日

Thank you for updating us on your experience, and we're glad to hear that our support team promptly addressed your concerns. We understand that technical issues can arise, and we appreciate your understanding as we work to find a resolution.

If you ever have more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to ensure your experience with Leya AI is as positive as possible.

Thank you for allowing us to make things right, and we wish you continued success in your language-learning journey.

Best,
The Leya AI Team

Leya AI からの回答

2023年11月10日

Hi,
We are overjoyed to receive your fantastic 5-star review on the Leya app!
Thank you for taking the time to share your experience with us. Your feedback means so much to our team, and we are thrilled to hear that you are enjoying the app.
Best,
The Leya AI Team

Leya AI からの回答

2023年11月9日

Hi,
I'm genuinely sorry to hear that Leya AI didn't meet your expectations initially.
Your excitement means a lot to us, and we've worked on fixing the voice recognition issue. For a smoother experience, please reach out to our caring customer support team at hello@leyaai.com—they'll make sure you get the most out of Leya.
Thanks for sharing your thoughts!
The LEYA AI Team

Leya AI からの回答

2023年11月8日

Hi,
I am sorry for any inconvenience with our app.

We are refunding all users that aren't able to use our app.
For the refund or cancellation of your current subscription, you can contact us at support@leyaai.com or help@leyaai.com.

Once again, we apologize for any inconvenience.

The Leya AI Team

Leya AI からの回答

2023年11月2日

Hey there,

We're really sorry you had a bad experience with our app. We'd love to hear more about your thoughts and concerns.
If you're up for it, we could even schedule a meeting to chat.

We get that our app's microphone setup might not work for everyone, and we're refunding those who ask for it.
We apologize for the inconvenience and want to make things right.

Thanks for letting us know. 🙏

The Leya AI Team

Leya AI からの回答

2023年11月2日

Hi there,
Sorry for the voice trouble! It could be because of an unstable internet or device issues. No worries, we're working hard to fix that in our new version, which should resolve the problem. Thanks for your patience! 😊

The Leya AI Team